How and when to call an ambulance in Omsk if you think you have coronavirus. Instructions

In the event of situations in which there is a threat to human life or health, residents of Omsk will be assisted by the emergency medical service. This institution operates around the clock and provides its services free of charge. Both citizens of the Russian Federation and residents of other countries can count on the help of doctors. Having a compulsory medical insurance policy is not necessary. Everyone knows how to call an ambulance in Omsk from a landline phone. This number is valid throughout Russia and is familiar to everyone since childhood -

03

But not everyone knows how to call an ambulance from Tele2 in Omsk (or from a mobile connected to another operator). Usually in such cases the call is made by numbers

103

And

112

Please remember that calls to emergency numbers are free.

General recommendations on how to call an ambulance in Omsk

The health and, possibly, the life of the victim depends on how quickly and accurately the person calling the ambulance answers the dispatcher’s questions. First of all, don't be nervous. This will prevent you from clearly explaining the situation and the reason for the call. It should be taken into account that a large number of people call the Omsk ambulance every day, so it is not always possible to immediately connect with the dispatcher. You must remain on the line and wait until one of the employees is free.

Next, you need to describe the patient’s condition, his complaints and the essence of the incident as accurately as possible. This will help the dispatcher understand what happened and what assistance will be needed. This is very important for determining the profile of the team that will be sent on call.

When specifying the address where doctors should arrive, you must provide all the important information. This is not only the street name, house and apartment number, but also the entrance code and floor. If the accident occurred on the street, then you need to name an object that will serve as a guide for the team. You also need to notify doctors about factors that may make it difficult to arrive at the specified address (for example, road repair work). If possible, it is better to meet the doctors halfway and lead them to the victim.

You also need to tell the dispatcher the name of the victim and his age. If these data are unknown, the gender and approximate age of this person must be stated. It is mandatory that the person calling the ambulance must introduce himself to the dispatcher, tell him who he is related to the victim, and also give the phone number from which the call is made.

If a call is made to the scene of a traffic accident, the number of victims must be reported. This information is important in determining the number of ambulances to dispatch. If there are children among the victims, this must also be reported.

Also, all residents of Omsk need to remember that an ambulance is a service for emergency situations when there is a threat to the life or health of people. It should not be called if:

• issuance of certificates and other documents is required;
• it is necessary to carry out planned procedures prescribed by the attending physician (injections, IVs, dressings);
• an exacerbation of a chronic disease occurred.

There are other medical institutions for such situations. Also, if the injured person has received an injury that allows him to get to the clinic on his own or with the help of relatives, he needs to do so, and not call an ambulance and wait for its arrival.

Rules for calling an emergency medical team (making an initial appointment/consultation/examination)

Calling an ambulance is free!

Call from landline: 03

Call from a mobile (cell) phone: 103

Expanded list of telephone numbers for calling emergency services through cellular operators:

• Call from MTS, megafon, tele2 phones: 103 or 030
• Call from Beeline phones: 103 or 003

The telephone numbers for these services are valid for all regions of the Russian Federation.

Call via number 112 in Russian and English.

- if there are no funds in your account,

- when the SIM card is blocked,

- if there is no SIM card in the phone.

Emergency call algorithm.

By providing the exact address, age, as well as correctly formulating the reason for calling an ambulance, you will reduce the time it takes to receive a call, allow the dispatcher to correctly determine the reason and urgency of the call, which will make it possible to dispatch the nearest specialized team.

As soon as you hear beeps at the other end of the line, you have reached an ambulance. After the beeps stop, you may hear “Ambulance. Please wait, they will definitely answer you.” This does not mean that no one is on the phone. Due to objective reasons, namely heavy workload (the ambulance station receives about 1,500 calls per day), there may not be a free dispatcher. At this moment, it is important to remain calm and patient - you will definitely receive an answer in 100% of cases (excluding cases where the connection was disconnected due to a fault on the line or a telephone failure on your part). The call becomes queued, since the station has implemented a multi-channel communication system, which allows, when at least one free dispatcher appears, to accept the next call in the queue. Under no circumstances should you hang up and start calling again, this will lead to a delay and you will again end up at the end of the queue of subscribers waiting for an answer.

So, after the dispatcher picks up the phone, you will hear “Ambulance - 81 (for example), what happened to you?”

For better and timely assistance to a sick or injured person, the complaints necessary to form a reason to call an emergency medical team should be correctly indicated. This will greatly simplify the task for the dispatcher and determine the exact list of additional questions. This survey is necessary to determine the profile of the EMS team and the urgency in the direction of the team.

The next step is to record the address part of the call:

• Street,
• House,
• Housing (if any),
• Apartment,
• Entrance,
• Floor,
• Code or intercom (how to enter or we will meet you),
• Who is calling (you must indicate who is calling: you are calling for yourself, or you are calling as a passerby, or it’s bad for your relative),
• Floor,
• Age,
• Patient's last name

You should indicate the access routes to your home if they are difficult (road repairs, for example). If the incident did not occur in the apartment, then the exact landmarks and access routes should be indicated! If possible, organize a meeting for the arriving brigade and indicate where and who will meet the brigade.

In cases of road accidents, it is necessary to indicate the approximate number of victims, whether there are children among them or not.

Checking the address (the dispatcher must check the address to avoid errors).

Clear and complete answers to the questions posed by the dispatcher will help the ambulance team quickly reach the sick or injured person. Wait for the brigade to arrive!

Finally:

Before you pick up the phone and dial 03, decide what you really want? Relieve pain or resolve an acute life-threatening situation? Receive a certificate, sick leave, or other supporting document to present at work? Do you need treatment or a prescription?

"Ambulance" is an emergency service. Does not issue any prescriptions or certificates, does not prescribe treatment. For this purpose, there is a local polyclinic service, whose doctors prescribe treatment and monitor it. There is no need to unnecessarily expose your body to potent drugs (namely, they are mainly used by ambulance workers, because they are not faced with the task of long-term systemic treatment). The doctor from the clinic will come on weekends and holidays. You should call a doctor from the clinic at the patient’s actual location, regardless of where he is registered, which clinic he is attached to, whether he has an insurance policy or not - the doctor will come to your home in any case. In cases where the doctor suspects a disease requiring emergency hospital treatment, he will issue a referral and call an ambulance for hospitalization himself. Ambulances do not transport patients for planned hospitalization.

For minor injuries that are not life-threatening, you should go to the emergency room yourself.

If something happened to you or someone you know and you have transport and the patient’s condition allows you to get to the nearest hospital on your own, then you can do this without waiting for the ambulance team to arrive. In any hospital you will be admitted and given first aid, and if necessary, hospitalized.

BUZOO "Emergency Medical Station" is always ready to come to your aid!

Addresses and telephone numbers of local substations

City residents may find useful information on how to call an ambulance in Omsk by contacting directly one of 9 substations. All data about their addresses and telephone numbers is collected in the proposed table:

If necessary, scroll the table horizontally to see all phones! Omsk city code 3812.

Since a landline phone is rarely at hand, you need to know how to call an ambulance from a mobile phone in Omsk. If you need to call one of the listed substations, you need to dial +7 (3812) before the phone number.

Situations in which it is impossible to use an emergency call

MTS subscribers will not be able to make a call from their mobile phone in the following cases:

• there is no connection with this mobile operator;
• the subscriber's phone is blocked;
• the SIM card is inoperative;
• the account has a negative balance.

But the situations listed do not apply to calls to number 112. It always remains available, therefore, with its help, MTS subscribers will be able to call an ambulance at any time.

Number 112 is also the single number for contacting emergency services throughout the European Union.

Even when the appearance of a new number for calling emergency services was just announced, Russians were told that they would receive a service similar to the American 911. In this regard, many residents of our country decided that we would have exactly the same number, so they tried to dial his. But it is impossible to call an ambulance or other service using 911.

Emergency rooms

From a mobile phone, dial +7 (3812) before the local number

You can take a survey on the quality of service in medical institutions in the Omsk region using the link.

How to call an ambulance from an MTS mobile phone

If you need to call an ambulance from a mobile MTS, you must use one of the short numbers consisting of three digits. The short number 03, familiar to many citizens, is not valid with mobile operators. The change of traditional telephones to a new format is associated with the requirements for all cellular operators.

How to call an ambulance from MTS if I have a zero or negative balance?

Don’t panic right away; use the emergency call number 112.

Unlike the emergency number 103, you can call 112 even in such situations when:

• The phone is locked;
• Lost SIM card;
• There are no funds in the account;
• The balance goes into minus;
• No operator network coverage.

And thanks to the fact that all incoming calls are recorded, you don’t have to worry about your “application” being lost. Operators promptly redirect any incoming call to the required emergency service.

Calls to 112 from mobile MTS are accepted around the clock; there is no charge for connection and conversation, i.e. your call is completely free.

From a landline phone you can also call the Unified number 112. It operates in the CIS countries and the EU. Many people confuse this service with the American one (911), but with this number you will only encounter a call error.

Procedure for communicating with the operator

When a call comes to a single number 112, the signal is processed by the communication system of the operator to which the subscriber is connected. If this network is currently unavailable, it is redirected to any network available in the area. Since the subscriber will be connected to a control room employee, who may be located in a completely different region, you need to correctly explain the reason for the call and provide all the necessary data. You will need to report:

• what kind of incident happened (road accident, sudden deterioration in health, man-made disaster);
• the exact or approximate location of the victim (if it is impossible to indicate the address, you need to report notable objects that will help find this place).

Based on the data received, the dispatcher will decide which service (or several services) is needed in such a situation.

In a stressful situation, you can forget the set of numbers that are needed to call rescuers. Therefore, it is best to enter the numbers by which you can call an ambulance and other services from a mobile MTS into the phone’s memory.

How to call an ambulance from a mobile phone

3 Comments

You need the telephone number of the ambulance substation closest to the Avtozavodskaya metro station. How would you recognize him...

MTS, despite all my dislike, instantly connects with an ambulance

It’s better not to hang out on MTS, you’ll be safer

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