The article was prepared by a specialist for informational purposes only. We urge you not to self-medicate. When the first symptoms appear, consult a doctor.
Author of the article
Volodina Svetlana Igorevna
Cardiologist, therapist. Candidate of Medical Sciences. 11 years of experience. Place of work: City Clinical Hospital No. 63, Children's Clinical Center No. 1
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If you need to call an ambulance from a mobile MTS, you must use one of the short numbers consisting of three digits. The short number 03, familiar to many citizens, is not valid with mobile operators. The change of traditional telephones to a new format is associated with the requirements for all cellular operators.
How to call an ambulance through MTS
According to the current law, calling emergency crews is not charged for all cellular subscribers, regardless of the operator. Thanks to this, the speed of call processing has increased, and the chance to provide timely and qualified rescue to the victim has increased.
| Service name | Telephone |
| Ambulance | 103✆ |
| Firefighters | 101✆ |
| Police | 102✆ |
| Gas | 104✆ |
| Emergency | 112✆ |
The MTS ambulance is called by a single number 103. After dialing, you should wait for the operator’s response and provide the necessary data: the address of the incident, clarify the details and which specialists need to be sent. The following conditions apply to all calls:
- the call is absolutely free;
- 103 is valid throughout Russia and neighboring countries;
- around the clock;
- You can call an emergency vehicle if your SIM card and existing debt are blocked.
The main condition for calling an ambulance is the presence of a working device with an installed SIM card.
Once dialed, you will be taken directly to the emergency station in your area, so there is no need to dial additional numbers or switch.
Knowing how to call an ambulance from MTS, you can save more than one human life. You can also use alternative methods:
- pressing the emergency button on your smartphone;
- application for smartphones.
Recommendations for communicating with an ambulance operator
- When making a call, be sure to check the dispatcher’s details; it’s better to write them down. This is necessary if the operator refuses to provide assistance and entails criminal liability.
- Provide your first and last name, contact number and address where the emergency occurred. If you find it difficult to indicate the exact location, name the landmarks to determine the coordinates.
- In addition to personal data, it is necessary to indicate the approximate age of the victim or victims, current state of health, gender and characteristics of the injuries.
When you call an ambulance from a mobile phone, as well as from a landline, all the information received from you will be analyzed by the dispatcher and redirected to the necessary department.
What if there is no SIM card in your smartphone?
In a situation where there is no SIM card, or you are in a remote place from a cellular provider tower, you can use the emergency phone number. To call an ambulance from an MTS mobile phone, you need to dial the short number 112. It is available regardless of the network status and other conditions.
Short number 112 is a rescue service that operates around the clock. After connecting, report the problem that has arisen, and you will be redirected to a specific local number - 01, 02 or 03, which can really help in this situation.
To summarize, we can say that emergency services are available on MTS at telephone numbers 112, 101, 102, 103, 104 absolutely free. Even if your phone balance is in the minus or your SIM card is blocked or there is no network, then dial 112, where they will definitely answer you and help you save a human life.
How to call an ambulance from a mobile MTS: emergency numbers for MTS subscribers
Critical situations force you to act quickly and clearly. If someone has been the victim of an attack, lost consciousness, been involved in a traffic accident, or suddenly feels unwell, they should contact an ambulance by calling one of the short numbers listed below. You can also call other rescue services from your mobile phone:
- Ambulance - 103;
- Police - 102;
- Gas service - 104;
- Fire station - 101.
Due to the fact that the number has only 3 digits, it is easy to remember. But even if the necessary information has slipped out of your head in an emergency, do not rush to despair - just dial the single emergency number - 112.
What you need to know when calling an ambulance
There are general rules you need to know to call emergency services. Especially if you use a mobile phone for this. Here it is important to know the correct set of numbers and communicate competently with the ambulance operator.
All cellular providers use a common emergency calling system. This is done for the convenience of dialing and distributing calls to specific authorities. In addition to a single phone number to call in any emergency, each provider has short numbers; by calling them, you will immediately be taken to an ambulance.
After dialing the dispatcher of the unified emergency service or ambulance, it is important to follow a certain algorithm:
- Clearly describe the situation that occurred.
- If you know the reasons why it happened, name them.
- Provide the address where the ambulance needs to go.
- Provide your contact number, as well as your last name, first name and patronymic.
- If you call an ambulance to your home, prepare a health insurance policy, passport and things for the possible hospitalization of the victim.
Important! The usual number “03” is valid only on landline city numbers. To call from a mobile phone, there is a combination of three numbers that you need to remember, or better yet, enter into your address book.
Valuable recommendations
When calling an ambulance, you must strictly follow the instructions outlined by the dispatcher. After all, he asks questions not to satisfy his curiosity, but to prevent emergency situations and provide timely assistance.
Thus, the following information is important for ambulance workers:
- personal data of the person who called the ambulance (full name);
- gender and age of the victim;
- address.
If the dispatcher asks additional questions, this means that the answers to them are also important. The caller, in turn, has the right to inquire about the number of the team that is responding to the call.
In addition, it is important to understand the following points:
- For one victim, one team is called, this must be taken into account when calling, immediately indicating the number of victims when talking with the dispatcher;
- patience is required - it is clear that when waiting for an ambulance, time sometimes passes by minutes, but the medical team tries to get there as quickly as possible, understanding the seriousness of the situation;
- Ambulance services are completely free and funded by the state, so any attempt to take money from the victim is illegal;
- a call to call an ambulance is not anonymous, even if the phone does not have a SIM card, operators will know where the subscriber is (this is intended for the purpose of quick response and reducing the number of false calls to almost zero;
- Emergency numbers are never used for the sake of self-indulgence, as it could cost someone their life.
Every person should understand the seriousness of the work of the ambulance team, so he should adhere to the above recommendations.
In what cases should you call an ambulance or emergency help?
An “emergency” is not always necessary. Try to understand this issue so that help can be given to people who really need it.
When is an ambulance not required?
List of conditions when it is not at all necessary to call the emergency room:
- exacerbation of a chronic disease without a real threat to life and health;
- a person can independently reach a specialized specialist in a clinic;
- you are able to wait for your local doctor.
When is it necessary to call an ambulance?
Urgently call 112 or 103 if:
- there is a threat to human life;
- immediate medical intervention is required.
For example, a person is unconscious, breathing or blood circulation is impaired. It is also imperative to call a doctor if mental disorders worsen, sudden pain occurs, or serious injury or burn occurs. If symptoms of a threatened miscarriage appear or labor begins, a specialized team of obstetricians will arrive.
Free assistance
Free emergency care is provided regardless of whether a person has a medical insurance policy - at the expense of the state budget. An ambulance call is available from a landline and mobile phone connected to any cellular tariff.
The arrival time of the team according to the standards of the Russian Ministry of Health is 20 minutes. For stroke and heart attack - up to 12 minutes. An ambulance should arrive at the scene of an accident within 7-8 minutes.
The ambulance is equipped with special equipment: an electrocardiograph, a defibrillator, an anesthesia-respiratory apparatus, oxygen cylinders and a cardiac monitor.
If the situation is not critical, the service employee will direct the call to a consultant therapist.
Tele 2
As you know, Tele2 is a foreign operator. And this factor affects many things. For example, there are several types of dialing that allow you to obtain different information:
- 030 – You call the dispatcher, who not only accepts your application, but also provides his data (full name, identifier). This will resolve controversial issues that may arise as a result of negligence.
- 03* — This combination has higher priority. The call will be redirected without queuing or waiting, you will quickly connect with an operator.
- 103 – standard combination for calling all special services. It is enough to describe your problem, and the dispatcher will quickly respond and inform the nearest rescue team about the problem that has arisen.
How to call an ambulance correctly?
Knowing the set of numbers that allow you to call an ambulance from your mobile phone, you also need to know how to act correctly so that help arrives as quickly as possible. First of all, you need to report the gender and approximate age of the victim. If several people need help, you need to indicate their number. It should be remembered that each outfit is designed for only 1 victim.
Next, you need to report the nature of the incident (accident, traffic accident, sudden deterioration in health, etc.). If a person is unconscious, this must be mentioned.
If the incident happened at home, you must indicate the address, entrance and intercom number. If the exact address cannot be specified, landmarks should be provided. You also need to tell who the person who called the team is and provide your phone number. To later quickly find out about the fate of the victim, you can write down the brigade number.
What to tell the operator
Since emergency numbers are relevant almost throughout the entire European continent, after calling 112 the signal will be redirected to the network of the corresponding provider. If the attempt is unsuccessful, it is redirected to another available network.
After the call has been made and the consultant has contacted him, he needs to provide the following information:
- reason for calling the emergency number (gas leak, threat to life, road accident, etc.);
- your location, ways to get to it;
- caller's contact information.
This is necessary so that the dispatcher can redirect to the service in the desired region. He decides who exactly should be sent to help.
Situations in which it is impossible to use an emergency call
MTS subscribers will not be able to make a call from their mobile phone in the following cases:
- there is no connection with this mobile operator;
- the subscriber's phone is blocked;
- the SIM card is inoperative;
- the account has a negative balance.
But the situations listed do not apply to calls to number 112. It always remains available, therefore, with its help, MTS subscribers will be able to call an ambulance at any time.
Number 112 is also the single number for contacting emergency services throughout the European Union.
Even when the appearance of a new number for calling emergency services was just announced, Russians were told that they would receive a service similar to the American 911. In this regard, many residents of our country decided that we would have exactly the same number, so they tried to dial his. But it is impossible to call an ambulance or other service using 911.
Other ways to contact ambulance
If it is not possible to use a mobile phone to call an ambulance at a particular moment, there are other methods of communication.
On the territory of Moscow and the Moscow region, the following options are possible:
- [email protected] – ambulance email;
- 8(926) 743-11-80 or - it is possible to contact via SMS;
- 1111, 1112, 1113, 1115 – combinations of numbers for video communication (it is possible to use sign language).
In this way you can contact emergency medical services around the clock.
About service 103
To call a doctor, you need to dial 103. The operator will take the call and send a team to the named address. It is possible to call not only from a city or village, but also from a highway and country road, i.e. from any place where there is a cellular signal.
A single short emergency number has also been created for citizens - 112. The call will be redirected to the operator of the nearest emergency medical service to number 103.
How to call an ambulance or emergency help from a mobile phone
You can call the 112 service without a SIM card and with a balance of 0. The approximate time it may take to dial is 4-5 minutes.
If a person has a sharp pain in the heart, or has suffered a severe burn, injury, or bleeding, he urgently needs to dial 103.
When questions arise about how to call an ambulance and help the victim before the doctors arrive, you should consult by calling the helpline.
What to tell the dispatcher when calling an ambulance
By contacting the emergency dispatcher by calling 103, you need to:
- tell what happened;
- provide your phone number;
- give the address or location of the victim with a detailed explanation of how to get there;
- tell which house, entrance, floor and intercom code;
- if the incident happened on the road, then describe the area and landmarks;
- say your full name;
- name the patient's details.
The operator will answer the call and inform you about the arrival time of the medical team.
Single emergency call number
Many countries have come to a common decision to create a single ambulance number to provide emergency support to people in trouble. Telephone 112 operates along with all existing numbers of rescue organizations: fire, medical, gas and police.
Since February 2013, telephone number 112 has received calls about any emergency incidents in Russia; they are carried out free of charge. Even if your mobile number is blocked or your SIM card is missing, you can call the emergency service from anywhere in the country.
Is it possible to call an ambulance for an online consultation?
An ambulance is not only an emergency service, but also a help service. No specialist will undertake to make a diagnosis over the phone, but he will be able to advise and suggest some basic things. If you feel unwell and are unsure whether to call the local police officer or medical assistance, you can call an ambulance and ask the operator to connect you with the doctor on duty. For example, you just have a really bad headache, and it’s half past two in the morning. In this case, it is better to dial an ambulance and ask to be connected to the consultation line. The doctor on duty will tell you how to survive until the morning.
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How to call a doctor if there is no money on your phone
When you need to call an ambulance on your mobile phone, but there is no money on your balance, dial 112. This call from all cell numbers is free of charge. If the communication signal is weak, you need to dial the numbers 911, then press code 3 in tone mode - a medical service employee will answer. Then you should tell the operator the patient’s details, address, and describe the problem. According to the law of the Russian Federation, money for emergency calls is not taken from any mobile operators.
