Disabling the Antivirus service from Rostelecom in your personal account: easy ways to refuse the service

A modern provider cannot limit itself to just standard services. It is obliged to provide clients with additional options. One of the most useful services of this type is antivirus from Rostelecom.

The telecommunications company offers customers to choose the best option for subscribing to the program, choosing one of several available connection options. At the same time, the service can be used both on one device and on several computers, laptops or phones selected by the subscriber. The main thing is not to forget to replenish your balance in a timely manner and activate the antivirus.

Antivirus from Rostelecom - description, connection and disconnection

Rostelecom Antivirus is an additional guarantee of the security of information and confidential data when working with the World Wide Web.
The provider cooperates exclusively with the largest representatives of the software market, which have proven themselves positively among clients. The key benefit of purchasing protection from a telecommunications operator is the added savings. The solution is much more profitable than in the case of direct purchase of software from the developer. In this material we will look at:

1. Subscription methods and tariff specifications for popular solutions;
2. how to download and install a licensed copy of the software;
3. setting up automatic license renewal;
4. ways to unsubscribe from your digital subscription.

Offers from Kaspersky Lab

Kaspersky Lab is the undisputed leader in the antivirus market. Its lineup on the Rostelecom website offers:

1. Safe Kids;
2. Internet Security;
3. Anti-virus.

Internet Security has the most advanced “arsenal”. This is a set of options and functions that track every action performed on the computer. It may also include Safe Kids, parental controls, purchased as a separate package. Anti-virus – a lightweight version without traffic control, anti-spam and other useful functions.

Rostelecom DNS server

Subscription antivirus Rostelecom

from Rostelecom is a subscription to use official software and receive qualified technical support. The user independently selects the program for daily use and the duration of the agreement. At any time, the agreement can be extended or canceled using the personal note system.

First of all, it is worth noting a large number of different promotions, relevant mainly for long-term subscriptions. This way, the client can save a lot when activating the package on one or more devices.

Kaspersky Anti-Virus

Kaspersky is the most popular software in Russia, guaranteeing not only protection against viruses, but also optimization of system operation. The basic version can be used both on a personal computer and on an Android or iOS smartphone. A large number of settings, stable updates and innovative technologies - all this is about Kaspersky Lab.

The cost of services is as follows:

• basic monthly subscription for one device – 99 rubles;
• a package for 2 devices will cost 139 rubles per month of use. If you subscribe for a year, the savings will be about 478 rubles;
• The children's version provides parental controls and its advanced settings. Service is also 99 rubles. in 30 days.

Dr.Web Antivirus

Doctor Web develops its security solutions primarily for personal computers running Windows OS. This is exactly the offer that can be found in the list of services distributed by Rostelecom from a partner company. Many customers note that focusing on protecting a specific operating system allows for faster release of urgent updates and enhances protection.

The cost of service here is comparable to its competitors:

1. a month of work with the premium version will cost 89 rubles. Purchasing an annual subscription will save RUB 178;
2. The classic version is offered even cheaper, the monthly subscription fee is 79 rubles. With an annual contract, savings of about 158 ​​rubles.

Protection for 2 devices is not provided in this list of services. The client will have to purchase separate packages, or use an alternative tariff from third-party developers.

ESET NOD32

ESET NOD32 software is in demand all over the world, instilling trust among customers. Rostelecom also offers an expanded set of tariffs from this company, which can be activated at any time. In some cases, a monthly subscription can be used on up to 5 devices, which not only guarantees security, but also saves you a lot of money.

The following TPs are worth noting here:

• Family solution for 5 devices will cost 139 rubles. for a month of service. An annual subscription will help you save 858 rubles, which is quite profitable;
• protecting 1 Android device will cost 66 rubles per month;
• ESET also has a parental control service. RUR 99 will be debited from your account monthly.

Companies are concerned about customer safety

Journalists received a response from the Kaspersky press service, which also refers to Rostelecom. The letter says that the days are long gone when you could simply not open suspicious letters that arrived in the mail and remain completely safe. Rostelecom is concerned about the safety of its customers and tries to protect them from Internet threats of various types. It was stated that disconnecting from the service is quite simple; everything written on social networks is not true.

It has long been a common tradition that the first month of subscription to an antivirus program is completely free. A person can test the program and understand whether it suits him or not. If for some reason you are not satisfied with the utility, you can disable it before the end of the promotional period. The company assured that all subscribers are informed about the conditions. But right there in the letter there was a clarification that if the subscriber was provided with incomplete information, he could always complain to the company’s management.

The operator Rostelecom and Kaspersky did not answer how many antivirus programs they managed to sell in this way, and how many subscribers refused the service. There is no such information in the annual report of Rostelecom. The word “antivirus” is mentioned there only once, and then we are not talking about sales. In the report for 2021 there is a column “Other non-telecommunication services”, in which income from the antivirus program may be hidden. So, the amount in this area increased by 18% compared to the previous period and amounted to more than 9 billion rubles. But it may well be that this is not the right section at all; Rostelecom does not comment on this in any way.

Holes in the law allow the subscriber to connect services that are not entirely necessary for free, if this is mentioned on the official website. Here the main calculation is made on the inattention and legal illiteracy of many people.

How to download antivirus in your Rostelecom personal account

You can connect Rostelecom antivirus in several ways:

1. when concluding a basic service contract, using the activation of an additional function;
2. using the functionality of the user’s personal account;
3. by directly contacting the nearest service office, or by calling the toll-free technical support number.

After purchasing a subscription, you must download the appropriate software. This can be done from the developer’s website, or using the corresponding section of the Personal Account. After completing the registration and authorization process, go to the “Anti-virus protection” section. Here you will be asked to activate one of the features and presented with download links.

It is worth noting that for the purpose of advertising and attracting new customers, you can often activate a trial period completely free of charge. To do this, it is recommended to monitor the news section of the provider’s website.

We connected everyone

In April, one of Rostelecom's subscribers noticed that the subscription fee for the operator's services had increased slightly. He called the contact center to find out why the changes had occurred. The subscriber was told what the payment consists of. This included the Internet, digital TV, an additional TV, and the strangest thing - paid Kaspersky antivirus . The cost of the latter was more than 100 rubles per month.

The subscriber was indignant that he definitely had not activated such a service, to which he was completely calmly answered that in November last year everyone who had not unsubscribed was automatically connected to this service and paid. But at the same time it was proposed to leave a request to disable the antivirus program. It is noteworthy that the operator returned the money to this subscriber, but many of the company’s clients continue to pay for the imposed service.

Rostelecom subscribers have a very serious problem with connecting to Kaspersky. There are many instructions on the Internet on how to properly disable an antivirus program. It’s interesting that “In Answers to Mail.Ru” has been an active conversation thread for 5 years now, where people describe their experience in solving this problem.

You can read on social networks and forums that subscribers got an antivirus after updating their tariff. The lucky ones were those who received an SMS with information that the antivirus was connected for a month free of charge, and then the subscription fee would be charged. They submitted complaints and were disconnected from the service. But even requests to disconnect did not always work. Thus, users described several cases when there was no trace of such a service in their personal account, and money continued to be withdrawn.

Imposed security can bring quite good profits to the Rostelecom operator.

How to disable Rostelecom antivirus through your personal account

The question “how to disable Rostelecom antivirus?” relevant for customers who no longer want to use anti-virus protection services. The following factors should be taken into account:

• if you want to cancel an already paid subscription, no refund will be given;
• The automatic service renewal function can be configured in your personal account. Disable it if you buy a subscription every month;
• It is impossible to cancel the current protection; the service will be on the list until its next renewal is required.

Programs offered by Rostelecom

Without an antivirus it is difficult to protect your gadget. You never know what to expect from a pest that has penetrated under the lid. It could be a spy or a thief, or maybe a program blocker. Some viruses can cause irreparable harm to both the operating system and the electronic components of the device. The creators of platforms such as Windows and MacOS made sure that the operating systems themselves ensured device protection from external intrusions. Windows, starting from version 7, has a built-in antivirus program. As for MacOS, the system does not allow downloads from sources it does not trust. However, if you are dealing with important documents and files that cannot be lost, basic protection will not be enough. Additional precautions are needed.

Rostelecom provides users with a whole list of anti-virus applications designed for use in the office and at home. We offer different options for servicing devices in different price ranges.

How to connect a second TV to the Rostelecom set-top box

You can purchase packages from the lines:

• Kaspersky;
• Web;
• ESET;

Each option has its opponents and supporters. To connect an antivirus, you need to select the optimal software package for your devices.

How to disable Rostelecom antivirus in your personal account

One of the convenient services offered by Rostelecom is a subscription to an antivirus that comes bundled with Internet access. But this service is paid, not everyone needs it, and how to disable the Rostelecom antivirus is not immediately clear. Let's figure out how to do this.

The content of the article:

How to connect a subscription

We bring to your attention step-by-step instructions for connecting to a subscription

1. Go to your Rostelecom personal account and click on the “Home Internet” card in the Personal Account block.

2. Pay attention to the “Antivirus” tab. Here you will find the Subscription Catalog block, which displays all the solutions available to you.

3. Select the line you are interested in and click on the “Connect” button.
4. A form will open to fill out. Write your email address and phone number here. This data will be used to activate the program. Now Click the “Connect” button.

5. Application successfully accepted!

Installation instructions for Kaspersky from Rostelecom

Activation instructions

The essence of the problem

When connecting, Rostelecom provides several antivirus options from which to choose. These include (prices in the screenshots are current at the time of writing):

1. Kaspersky Anti-Virus , including Parental Controls.

2. Dr.Web in premium and classic variations.

3. ESET NOD32 , including Parental Controls.

Payment for these services is charged monthly. It is possible that the option could have been activated by mistake, so the user could lose money every month without noticing it. Sometimes an antivirus is activated for a promotion, taking advantage of the offer of a free period, but then they forget to turn it off - and the write-off continues, even if the person no longer wants to use the service.

We strongly recommend not going online without a working antivirus, but this antivirus does not necessarily have to be registered with Rostelecom. There are many excellent products on the market, so each user must personally choose what suits him.

Antivirus programs from ESET

A number of antivirus programs from Rostelecom, belonging to the Eset NOD32 line, are represented by five types of subscriptions.

The Eset line software is not only flexible in settings and provides a high level of protection, but also interacts gently with any device without overloading it. Step-by-step instructions for connecting this antivirus from Rostelecom are no different from those used for Dr. Web or Kaspersky.

Disabling the service

The main way to disable an antivirus subscription is to use your personal account. Here's what to do:

1. Log into your Rostelecom personal account using the login and password specified when creating your account. If you have never used your personal account before, create one using the “Create personal account” button.
2. Go to the “Home Internet” section, then to the “Antivirus” tab, in the “My subscriptions” block, select the antivirus that you connected, and then click “Disable”.
3. Confirm your choice.

Ready! Now you will not be charged a monthly subscription fee, you can use the antivirus that you personally want. The button should change from "Disconnect" to "Connect". Similarly, you can disable those options that you do not need.

What to do if it doesn't work out

Sometimes, very rarely, users have problems - they cannot disconnect from the antivirus using the method indicated above. Either it is not displayed there, although write-offs are definitely taking place in the appropriate amount, or it is displayed, but when you try to disconnect, an unknown error occurs. This is not critical; there are other approaches to disabling an antivirus subscription.

In this case, you need to contact the Rostelecom customer support center. It’s even easier to call 8 800 100 08 00 (toll-free throughout the country), where you will be instructed how you can disable the service if this fails in your personal account.

Connection conditions

New Internet tariffs from Rostelecom provide the ability to provide you with antivirus by subscription. There are two options for conditions:

1. You connect a tariff without antivirus and select it among the additional options.
2. You connect a more expensive tariff with an antivirus included in the package.

The advantage of the first method is that you can cancel the additional service at any time, and the monthly subscription fee will thus be reduced. In a more expensive tariff, disabling the antivirus will not in any way affect the cost of the package itself, since it is provided by default.

Also, as part of the 2021 promotion, all Rostelecom Home Internet subscribers are provided with a free trial period of 60 or 30 days, depending on the selected options and tariff. The promotion is available for registration until the end of January 2021. More details can be found on the antivirus website - https://moscow.rt.ru/homeinternet/antiviruses.

To purchase a subscription to the program you need:

1. Be either an existing Rostelecom subscriber or a new subscriber, and have a connection to the Internet of this provider.
2. Have a registered personal account on the website - https://lk.rt.ru.
3. On the page https://moscow.rt.ru/homeinternet/antiviruses or in your personal account, select the antivirus you are interested in.
4. Click “Connect” after selecting all subscription options (for a month or a year, for how many devices and for which platform).
5. Pay for the subscription with a bank card and receive the distribution kit.
6. Install an antivirus program on your computer and log into it with the login data provided by Rostelecom.

Let's sum it up

In the vast majority of cases, the simplest way to disable an antivirus is to simply use a convenient personal account available to every user of a given provider. This can be done both from a computer and from mobile devices. Usually this shouldn't cause any problems. But if you still can’t do it this way, you can always contact the provider’s technical support, describe the problem, and the service will be promptly disabled. Please note that when connecting to the services of any provider, you must always carefully monitor which options are connected, so that later you do not have to figure out how to refuse this or that paid option.

Panda protection

Panda antivirus attracted the attention of most users relatively recently - in 2009. However, it demonstrates a high level of effectiveness and allows you to protect the computers of Rostelecom clients from malicious influences associated with penetration:

• spyware or Trojan horses;
• viruses;
• dialers;
• adware

Since the official website of the creator of the Panda antivirus does not have a Russian translation, it is much more convenient for Rostelecom clients to install and use this program indirectly - through their personal account on the provider’s official website.

For those wishing to use this opportunity, there are three types of subscriptions.

In all three cases, only one device running Windows is protected by the antivirus. In addition, when connecting an annual subscription after the end of the paid period, users receive the right to use the program free of charge for another two months. The user can always refuse the antivirus chosen earlier by using the capabilities of the official Rostelecom website, if the need arises.

What is the “Antivirus” service from Rostelecom?

An antivirus program helps protect your computer from viruses and malware. They protect devices from spyware , Trojans, and worms. Thanks to this, the subscriber’s personal data remains safe. When an unauthorized person tries to enter the system, a block occurs. Payments through electronic transfer systems become secure, account passwords and bank card details . You can also set up anti-spam protection.

The provider provides clients with access to 3 different programs :

1. Kaspersky.
2. Dr. Web.
3. Eset nod.

The amount of monthly write-offs depends on the version of the program.

Subscribers are able to choose the optimal method of protection and the number of devices on which to use the received key. Activation of parental controls is allowed; it is included in the basic package of offers and is therefore available for free.

Parental control from Kaspersky can be activated without a subscription, but then it is paid.

First you need to read the description of the proposed package and decide whether the function is necessary.

The user has the right to decide how to protect the device - with a paid subscription or independently.