Losing, breaking or blocking a SIM card is not a reason to give up your usual number. Tele2 subscribers can restore it while keeping the number and money in the account. It's not difficult to do this. You can receive a duplicate card and activate it in a few minutes. Where and how to restore the Tele2 SIM card? What is the cost of the service? Let's consider what to do for a subscriber who has lost his SIM card, and what documents will be needed.
Restoring a SIM card: when you might need it
Due to various life situations, mobile phone users sometimes need to restore their SIM card. Fortunately, the Tele2 operator provides its subscribers with this opportunity.
Most often, replacement is required in the following cases:
- Loss or theft of a phone along with a SIM card.
- Physical damage to the SIM card.
- A new smartphone that requires a different SIM card format (for example, nano instead of micro).
Whatever the reason for the subscriber’s lack of a working SIM card, it can be easily restored by contacting the nearest operator’s communication center, calling a short number or ordering a card on the official Tele2 website. In this case, the received duplicate will inherit the number, tariff plan, connected options and the unused balance of funds in the account.
Attention! The new card will not save contacts from the old one. To be able to return numbers from your contact list, you need to periodically make backups.
Restoring a corporate SIM card
The procedure for restoring a Tele2 SIM card issued to a legal entity has its own characteristics, since the user of the number is not actually its owner.
To reissue a corporate SIM card, the user must first contact his manager or employee responsible for communications issues. Depending on how business processes are organized in the company, you will either need to write an application for re-issuance of a SIM card, or obtain a power of attorney to represent the interests of the company and independently contact the Tele2 office.
You can find out what documents will be required to restore a corporate SIM card by calling 636 and 8-495-77-88-636.
Receiving a new SIM card at one of the operator’s offices
You can both restore and replace a Tele2 SIM card and block a lost SIM card at one of the sales offices. Due to the large number of provider communication stores, personally contacting a sales consultant is the most affordable way to replace a SIM card. However, not all offices carry out card restoration, so you should check in advance whether you can get a new SIM card in a particular office. A complete list of addresses where it is possible to restore a Tele2 SIM card is published on the operator’s website
To successfully restore a Tele2 card, you must provide proof that the applicant is its legal owner. Therefore, when visiting a communication salon in order to restore your number, you should have one of the following documents with you:
- general passport;
- temporary identity card;
- military ID (for Tele2 customers undergoing military service);
- notarized power of attorney (if a trusted person came to receive a duplicate instead of the subscriber).
How to change the size of a Tele2 SIM card
All operators that support 4G coverage have managed to switch to new SIM cards. They can be standard or reduced sizes - nano-sim. Each option is suitable for a specific device. Often, the smaller the SIM card, the newer the device that supports it. All modern smartphones can work with a 4G SIM card. You can get it at any Tele2 communication store. To do this, you need to visit it, not forgetting your passport to confirm your identity. Both the number and the account, as well as all connected services of the user, will be transferred to the new medium.
This procedure may be needed in completely different cases, even if the subscriber accidentally damaged the card or decided to replace it with a new one. In both situations, you need to contact the operator directly - visit the sales office, not forgetting your ID. Only in some cases the restoration procedure can be completed online.
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Blocking a lost card through your personal account
Despite the fact that you won’t be able to order a duplicate on the operator’s official website, the resource will help you quickly block the number immediately after the loss is discovered. This action will deprive criminals of the opportunity to perform any transactions from the stolen phone, and the funds on the SIM card will remain untouched.
In order to be able to block a card via the Internet, you must first log in to the site. This is the main disadvantage of this method: you must already be registered on the resource. Upon initial login, the system will request the Tele2 subscriber’s phone number and send it a password, which will need to be entered to successfully log into your Personal Account. However, if the user does not have a SIM card, then he will not be able to obtain the password.
After authorization, to manage your SIM card online, you need to open the “Tariff and Services” tab, and then select the “Voluntary blocking” function in the menu on the left. In the window that opens, the “Go to blocking” button will appear, after clicking which the user will only have to confirm the action, and the old SIM card will stop working. You can replace a blocked card at the nearest Tele2 office.
Recovery Features
To resume access to communication services, the subscriber does not always need to go to the Tele2 office to restore the SIM card. For example, you can solve the following problems yourself:
- the SIM form factor does not fit the connector in the device - just squeeze the required block out of the card body or cut off the excess plastic yourself (not recommended for inexperienced users, as it is easy to damage the contacts in the process);
- voluntary blocking has been enabled - you can resume service in your personal account on the official Tele2 portal;
- negative balance - if you do not remove the account from the minus state for a long time, the operator will block the card; access can be restored by replenishing the balance.
Incorrectly entered code
The PIN code is entered when the SIM card is installed in the phone for the first time (if the corresponding option is enabled in its settings). By default, all PINs on SIM from Tele2 are 0000. The user can independently change the code and forget it. If you enter the password incorrectly 3 times, access to the card will be blocked.
Then you will have to restore access using the PUK code. It consists of 8 digits. It can be found in the envelope supplied with the contract. If the subscriber bought a SIM card a long time ago and managed to lose the documentation for it, then you can find out the PUK code by calling customer support. In this case, you will need to provide your phone number, passport series and number, and the code word specified when purchasing the SIM card.
When you turn on a smartphone with a blocked PIN, the phone will prompt you to set a new code. This will require a PUK. On the emergency call screen, you must enter **05*8 digits PUK code*new 4-digit PIN*new PIN# again .
Through the Internet
SIM cards cannot be restored via the Internet, with the exception of voluntary blocking and termination of service due to insufficient funds in the account. In the first case, access is restored by disconnecting the service, in the second - by replenishing the balance.
In other situations, you can submit an application for reissue in your personal account. To do this, you need to log into your account and write to the customer support chat about your desire to get a new SIM. The consultant will request passport details and check them, after which he will inform the user of the office address where he can pick up a new copy of the SIM card.
To log into the subscriber's account on the Tele2 website, the user needs a password. If he has previously registered on the portal, he will be able to take advantage of the portal’s capabilities. In situations where a password is not specified, a temporary one is sent to the subscriber via SMS. If you have a blocked SIM card, you will not be able to receive a message; therefore, you will not be able to complete an online application for reissue.
SIM is registered to another person
You can restore a Tele2 number registered to another person in his presence. To do this, the user and the actual owner of the SIM card need to contact the provider’s office and write an application for renewal of the contract.
You can submit an application for transfer of the contract only in the region in which the card is registered.
For users of corporate tariff plans
Before restoring a Tele2 corporate SIM card, the user needs to become familiar with the features of the procedure. A subscriber using such a SIM does not own it. The host is the organization that has entered into an agreement with the provider for group services.
To reissue such a SIM card, the subscriber should contact the employee responsible for communications issues at the place of employment, or obtain a power of attorney to represent the interests of the organization. In the first case, the company manager will deal with the issue of recovery; in the second, the user will need to contact the Tele2 office independently.
The card has not been used for a long time
When a subscriber does not use communication services for 120 days (does not make calls, does not receive calls, does not send or receive messages, does not go online), the provider begins to charge a number service fee in the amount of 3 rubles. per day. When the balance approaches zero, the countdown of 6 months will begin, at the end of which the blocking will occur.
There are two ways to regain access to your SIM card:
- Call 611 (connection from a blocked card is allowed) and inform the technical support worker about your desire to restore service. The subscriber will need to provide passport details and say the code word.
- Visit a Tele2 branch with your passport and apply for unlocking.
Loss
If a citizen has lost his phone, then to restore the SIM he needs to submit an application at the nearest service office. Until this point, it is recommended to block the lost SIM card. You can do this by calling 8 800 555 06 11 and informing:
- details of the contract for the provision of communication services;
- FULL NAME.;
- passport data.
Also, for remote blocking, instead of personal data, you can give the operator a PUK code.
Recovery not at the place where the SIM card was purchased
You can re-issue or unblock a SIM only at the Tele2 branch that is located in the region where the card is registered. That is, a SIM card purchased, for example, in Kazan, cannot be restored in Nizhny Novgorod.
Regardless of the reason for blocking, access to the SIM can almost always be restored. Reinstatement is carried out upon the citizen’s request. The whole procedure takes 10-15 minutes. The number activation request is sent instantly, but can take up to 24 hours to complete. The processing time depends on the current load on the provider.
How to restore or replace Tele2 SIM.
So, if you need to restore your number, then the first thing you need to do is find the address of the nearest Tele2 operator’s telecom store. To do this, use a special page on the company’s website.
It will not be possible to carry out the procedure remotely - using a hotline or personal account - since in any case the personal presence of the owner of the number is required. Previously, in Tele2 it was possible to separately purchase a duplicate SIM card and activate it by calling 611. At the moment, this opportunity is closed.
A map of the area you are in will open. It is convenient to find the nearest office. Check the operating hours - they may vary in different salons. Next, you should go to the selected office, not forgetting to take your original passport with you.
Please note that in order to restore a number, it is the owner of the number who must contact the Tele2 communications department - that is, the person whose data was used to issue the SIM card. Otherwise, you will be denied the procedure.
Results
If your phone is stolen or you lose it along with your SIM card, there is no need to panic. Try to find and return the device first. But if there is no hope of finding the device, contact the operator’s hotline or Tele2 communication salon. In general, obtaining a duplicate will not take much time. And if all the operator’s requirements are met, it won’t cost a penny.
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