Fire has colossal destructive power. Despite the seemingly universal awareness of the actions that need to be taken in the event of a fire, not all people know how to call firefighters on their mobile phone. It should be understood that in the event of an emergency, a person can simply panic and forget the uniform number of the Ministry of Emergency Situations. It is not always the knowledge gained during fire safety courses that allows you to quickly navigate a situation and make a call to summon rescuers.
True, it is worth noting that the emergency fire service telephone number is indicated everywhere, in addition, it has the most simplified form so that it cannot be forgotten in a state of deep stress. You can call 01 to call the firefighters from either a cell phone or a landline phone. At the same time, it is necessary to understand how to act when making a call to the rescue service so that rescuers arrive as quickly as possible and to the correct address, which will help not only minimize material damage, but also preserve the health and lives of people.
What number to dial in case of fire
Calls from a city telephone to emergency services are made to numbers 01 and 101.
We are all used to walking around with a mobile phone in our pocket. Let's figure out how to properly make a call to the fire or rescue service.
For different mobile operators
In addition to the general number 112, the fire department can be called from a mobile phone to the following numbers:
| MTS | 010 |
| Beeline | 001 |
| Megaphone | 010 |
| Tele 2 | 010 |
The data is valid for all regions of the Russian Federation. If you have a different operator, be sure to check how you can make a call to the rescue services.
Single number 112
It is valid in most countries.
Today, in case of a fire, you can call 112 from any mobile operator, regardless of the mobile phone model and the situation (no money in the account, no SIM card, number blocked). This is due to the fact that 112 is embedded in the GSM standard.
Why can’t you call 01 from a mobile phone?
It is important to remember that the toll-free number 01, which we have been accustomed to since childhood, cannot be reached from a mobile phone. This is because there is no single dialing system for every telecommunications system. So it turns out that sometimes people, not knowing the correct number of rescuers, are even forced to run to the fire department themselves, but in the event of a fire there is no time to waste.
True, there are “smart” mobile phones that can call 01, but this is rather an exception to the rule. Typically, cell phones do not support short two-digit numbers and you will not be able to call the fire department this way.
There is an option to dial 01 and at the end an asterisk: 01*.
By the way. Emergency calls are accepted 24/7 and are free for all subscribers!
Calling the police from your phone
If you don’t know how to call the police, you can read this reminder:
- To call the police from a landline, dial the combination 02 or 102 on your phone.
- For smartphones, the combination 102 or 112 is valid, suitable for any operator.
- Also, from a mobile phone or landline phone, you can try to contact the duty station of the district where the event about which you are contacting the police occurred.
In addition to the standard call to the police, sometimes there is a need to call a whole squad of law enforcement officers.
To get communication services for free, you need to remember or write down the options for different operators:
- To call from a Beeline number, dial the combination 102 on the keypad.
- Megafon subscribers can make a call by dialing 020 or 02.
- From the Tele2 tariff, combinations 102 or 020 are used to call the police.
- Those who use the services of the MTS operator need to dial 102.
These combinations are valid both in Russia and abroad. There is no payment required for this communication service.
What information must be provided to the operator?
What should you report over the phone about a fire? Try to speak to the dispatcher clearly and legibly, without panic, take your time, answer all his questions. It's better to think about what you will say in advance. First, you need to provide the exact address of the scene of the incident, because even if the connection is interrupted, the firefighters will know where to go.
Next, tell us where the fire occurred - apartment, garage, etc., what exactly was engulfed in fire. Check the information - area, entrance number, number of floors, how many people are at risk, what other potential threat there may be: collapse of old structures, ignition of flammable substances, etc.
Be sure to provide your details – first name, last name, phone number. This will help save you if you are unable to get out of the fire on your own.
Important. Do not hurry! The fire department has already left as soon as you provided the address. Further information is provided by radio, so you must calmly wait until the dispatcher finishes the call first, do not hang up! After the call, go out to meet the firefighters.
Dangerous places in Krasnoyarsk
A fire is not always reported by those closest to the scene. Sometimes calls come from people who simply see smoke from the road or from the window of a house, without an exact location. And it happens that people do not call firefighters, confident that someone else who is closer will do it.
The usefulness of the call will depend on how accurately the person can determine the location of the incident and how great the threat of fire spreading is. For example, we will immediately send a car to a report of smoke in the area of private houses near Kachi, since there is dense construction there. Or summer residents see smoke on the mountain opposite their village, call us, and we go out, although there may not be an exact address.
But if you see a fire, for example, from Tatyshev somewhere along the shore behind “June”, then it is not a fact that we will immediately send firefighters without an exact address. Because you can see from there too much of an area - from the construction site behind the shopping center to Ulyanovsky Avenue. Where exactly should we go? We will not forget about this call, but we will wait for at least one more message.
In general, situations with challenges are different. One day I received a call that there was a little smoke in the entrance. When firefighters arrived, it turned out that the apartment was on fire. They had to put out the fire and save people. But sometimes it’s the other way around—a million calls come in, but only tires are burning in a vacant lot. In any case, we take into account all calls and respond to them.
Workplace of the fire service dispatcher in Krasnoyarsk
Actions before firefighters arrive
To minimize the danger to yourself and others from a possible fire, you should draw up a brief reminder of the necessary actions if it occurs.
What to do:
- The very first and most important thing is to immediately call the fire brigade;
- notify people who are at risk; a fire occurred at work - inform the director responsible for the site;
- if possible, turn off gas, electricity and stop units that may contribute to the spread of fire;
- start yourself and involve others in evacuating to a safe place; if there is a fire in a building, then you need to act according to the evacuation plan;
- Having assessed the situation, you can try to extinguish the fire yourself using available means while it is at an early stage;
- organize a meeting of firefighters so that they do not waste time searching for access roads and water sources.
Actions in case of fire.
Important. If you see that you are not able to cope with the fire yourself, immediately leave the room or area of the fire and help others get out.
First of all, children, elderly people and disabled people should leave a dangerous place. First of all, those who are on the upper floors and in rooms where there is an increased risk of suffering from fire are also evacuated.
Do not try to leave the room using tied sheets, through drains, and do not jump down under any circumstances. You can evacuate using external stationary fire escapes, retractable and attached ones, as well as balconies.
Attention. Beware of heavily smoky corridors and staircases, the smoke is very toxic. It is prohibited to use the elevator during a fire.
If all exits are smoked or cut off by fire, then the safest solution is to be located indoors. Close the doors and try to plug any cracks with wet rags to keep out the smoke. Attract the attention of passersby - go out onto the balcony or go to the window.
Other emergency services
Additional phone numbers that may be useful:
- Gas leak - 104.
- “Trust” – 8-800-2000-122. The service provides psychological assistance to children and their parents. You can call around the clock, and you don’t have to introduce yourself; psychologists help anonymously. Support is free and works in 85 regions of the country.
- Psychological assistance – 051-8-495-051. Provides telephone support for Moscow residents. If necessary, in addition to the conversation, the person will be offered rehabilitation, diagnostics and weekly group meetings.
The last phone is charged as a call to a landline number.
The provider’s website contains lists of addresses, telephone numbers of emergency dispatch centers of the State Unitary Enterprise of the Moscow Region and numbers of emergency medical aid stations by region.
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Punishment for false call
A false call, in addition to material damage, can also provoke the death of people if firefighters do not have time to arrive in time to a real fire due to “jokers”, therefore, for such hooligan actions not only administrative liability is provided in accordance with Article 19.13 of the Code of Administrative Offenses of the Russian Federation, but also criminal liability under Article 207 of the Criminal Code RF.
Depending on the severity of the damage caused and the danger to which people were exposed, various punishments may be imposed - from a fine to imprisonment for up to three years. The cost of the fine varies from one to two hundred thousand rubles.
Be sure to tell schoolchildren what harm telephone hooliganism and playing with matches can cause, and also explain to them and clearly remember the procedure for action in case of a fire, especially how to call for help. Don't panic to keep your property and life safe. Remember that any fire is easier to prevent than to extinguish.
Detailed information is visible in the video:
How to call an ambulance from a mobile phone in the regions
The rules for connecting to help services are the same throughout the Russian Federation.
If you need to call an ambulance from regional centers or villages across Russia, you will also need to enter the ambulance number “103” or the unified rescue service “112”.
The call is free even with a zero balance.
Take note: the connection with the operator is made automatically according to the subscriber’s location, and sometimes confusion can occur: if the call comes from a place close to the borders of other regions, then the connection may arise with the rescue service of another territory.
In this situation, there is no need to panic, but dictate to the operator your exact location, after which he will redirect you to the operator of the rescue service in your area.
Call the police using a cell phone
If you are in circumstances where you need to call the police immediately, you can use a single emergency phone number or call the number from your provider straight away. Calls to these numbers are free:
- MegaFon clients - call 020.
- MTS subscribers - use 020.
- Tele2 clients - call 020.
- Beeline subscribers - enter number 002.
Police numbers are easy to remember because they are all based on an ordinary telephone number 02, valid for city landline devices.
We call gas workers from a cell phone
If you discover a gas leak in your home, you must immediately call emergency services to notify the dispatcher. Or call the emergency service directly at the number corresponding to your provider:
- MegaFon clients can call 040.
- MTS subscribers have access to the number 040.
- For Beeline clients, telephone number 004 is available.
- Tele2 subscribers should call 040.
Here, too, one more zero is simply added, and the base number is easy to remember - it’s an ordinary 04.
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Why can’t you call 01, 02, 03, 04 on your cell phone?
This question is not difficult to answer - mobile phones do not support calls to two-digit numbers. Therefore, another digit is added, and the alternative is the * at the end of the regular number:
- 01* – call the fire department from your mobile phone.
- 02* – call the police on your cellular device.
- 03* – call an ambulance on your mobile phone.
- 04* – to call emergency services.
There are other providers in our country, which is obvious, but we have mentioned information relevant to the most common ones. To clarify detailed information, you can go to the website of the company whose client you are.
You can call the numbers provided for free, and you can also use them even if you have a zero account balance on your phone.
