The need to call the police usually happens suddenly. Strangers are breaking into the apartment. You are being pursued by mysterious people with clearly bad intentions. A bag was snatched from your hands or from a passerby nearby. There are suspicious people near your car, looking inside. You can rarely predict when and how you will need the police.
Changes have recently affected law enforcement agencies as well. Everywhere they take place differently: in Russia, for example, the police were completely reformed into police, Ukraine is creating a police force parallel to the existing police. Calling methods are also changing: the good old “02” cannot be dialed from a mobile phone.
However, there is some good news. You can still call law enforcement officers from your mobile phone. True, you will need a three-digit number, but it’s still not difficult. True, you will have to learn some paradoxical things. That you can make calls without a SIM card at all. That the numbers may differ for different operators. And so on.
Hotline number Motive, support service Motive, free hotline 8-800
The Russian cellular operator operates in four regions of the country. This includes the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug, and Yamalo-Nenets Autonomous Okrug. Motive is one of the five largest regional operators (MTS, Beeline, Megafon and Tele2). The company provides cellular communications, mobile Internet and IP-VPN services. The only drawback is that the operator does not have 3G Internet.
However, communication with the company's clients is at a high level. Users have access to different phone numbers, online chat and a feedback form. You can learn more about the company's services via the feedback form.
The telephone number of the Motive company contact center is 8-800-240-0000. Calls within Russia are made free of charge. A toll-free phone number is available even in Roaming. You can also call the company’s contact center from a landline phone. However, only residents of the Ural region can use the service free of charge.
Additionally, clients have access to a short number – 111. It can only be called from a mobile phone (Motive operator). The service is available in the Greater Urals. You can call the operator even if your account balance is zero.
Advanced users can make calls via WhatsApp/Viber. The telephone number of the Motiv company contact center is +7-953-603-70-33. This format of communication is usually preferred by active users of the messenger.
Hotline Motive Ekaterinburg and Sverdlovsk region
The contact center telephone number is valid throughout the country. Additionally, the company's clients can use regional numbers. Contacts for residents of the Sverdlovsk region:
You can call these numbers from a mobile or landline phone.
Other methods of communication
On the company's official website, the main method of communication is online chat. It is located on the right side of the screen in the form of an orange circle with a plus sign in the center. If you click on it, a window with a filling form will appear.
The user just needs to indicate his name and select a form of communication (SMS or chat). Online chat is available 24 hours a day.
The user only needs to describe his problem and the operator will provide appropriate explanations on the services or tariffs of the Motiv company.
Voice chat looks like this:
The user needs to select the topic of the consultation from the drop-down list and enter the code from the image. Then press the “call” button. If the call is made from a computer, you need to connect a microphone and headphones. The contact center is open 24 hours a day. However, it is better to make calls during business hours - from 7 to 19.
You can also get advice or leave feedback about the company’s services through the feedback form. It is available in the contacts section. The user needs to indicate their full name, contact information, email and describe the essence of the problem. Then you should check the box indicating your consent to the processing of personal data and confirm that you are not a robot. After sending the message, the application number will be displayed.
The answer is usually given the next day after sending the request. Additionally, clients can contact one of the Motiv company branches. Their list can be found on the website of the mobile operator. Just go to the “Points of Sales” section. Then you need to select your region, city and area of residence. The system will show the addresses and opening hours of the company's branches.
What issues can experts help with?
Citizens can receive advice on such issues as the list of services, tariffs, the procedure for connecting additional services, the availability and amount of debt. A full list of services is presented on the company website:
When contacting technical support, you may be asked for the SIM card owner's details. The operator has the right to clarify the full name and passport details.
On what issues will support not be able to help?
Technical support staff only answer questions related to the operator’s work. If a subscriber clarifies the tariffs for calls from other operators, then the contact center specialists will not be able to help him.
https://www.youtube.com/watch?v=UfXKoyuk8tU
If a company client uses the LISA online service, then technical support staff will recommend that he study the relevant sections of the site. In their personal account, citizens have access to information about their account status, connected options, and current expenses. Entrance to it opens after registration.
Response time and specialist competence
The speed of response to a client's request depends on the communication method used by the subscriber. When contacting company employees via online chat, you can get an answer to your question almost immediately.
If a person calls the hotline, a lot depends on the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait.
Moreover, during a call you need to take into account the intermediate link - the answering machine. It is triggered on the eve of the connection between a person and an operator.
Subscribers are offered options for digital combinations that can help them get answers to their questions.
Police and other emergency numbers
In addition to emergency services, advisory services are also available via short numbers. Thus, the number “115” will be used to provide advisory support to citizens when receiving state or municipal services. Calls to the “Child in Danger” service are made by numbers “121” and “123”.
In any networks of all Russian operators you can:
- find out the exact time - “100”;
- block a bank card – “116”;
- call the helpline - “118”;
- contact the service for helping people with drug addiction - “120”;
- send a telephone telegram – “126”;
- contact the traffic police - “127”;
- “helpline” – “128”;
- get psychological help – “129”;
- find out the weather forecast - “122”.
- make a call to the Federal Tax Service - “127”.
The numbers of these emergency and advisory services must be indicated in the telephone book.
What measures should police officers take after a call?
After your complaint is registered, police officers are required to take the following actions:
- Arrive at the scene of a crime or administrative offense, at the scene of the incident;
- Be sure to stop illegal actions;
- If there are threats to the safety of citizens or public safety, then police officers are required to eliminate such threats;
- Compile the necessary material on the fact of the incident, prepare and fill out all the documents that record all the circumstances of the incident;
- Preserve all traces of a crime, incident or administrative offense;
- Take other measures in accordance with the legislation of the Russian Federation.
After the police arrive, they have every right to question you about this fact. Of course, the survey can happen the next day, as part of the audit, so to speak. Police officers have the right to interview neighbors and witnesses to the incident, as well as, as a rule, victims.
You have every right to check what actions the police took in response to your complaint, what work was done and whether anyone was brought to justice. You can apply in writing and the answer must also be given to you in writing.
After contacting the police, you have every right to:
- Contact police officers in writing and receive responses from the police in writing;
- File a complaint about incorrect actions of police officers or their inaction regarding the consideration of a complaint or appeal, and you can submit such a complaint to the court or, in the order of subordination, to the head of the department;
- You have the right to file a request to stop consideration of your appeal;
- You can submit additional documents or evidence in connection with the incident, and you can also request any documents and evidence in connection with the incident;
- You have every right to familiarize yourself with the case materials regarding your appeal;
- If you have suffered damage or loss due to unlawful actions of police officers, you can seek compensation (damages) in court.
As I said above, you can always file a complaint about police misconduct:
- In order of subordination;
- To the prosecutor's office;
- Investigative committee;
- A higher division of the Ministry of Internal Affairs.
If you have any questions about communicating with the police, you can ask our lawyer who will advise you on the legality of the police actions, tell you what to do in your situation and help you solve the problem.
Via the app
For owners of mobile phones and tablets running the Android and iOS operating systems, another method of communication with the police is available - the “Ministry of Internal Affairs of Russia” utility. You can download it from the links:
- For Android
- For iOS
To start a call, launch the program and click on the “Quick call to the police” button. The application will determine where the subscriber is and send the request to the nearest duty station.
If the user’s location cannot be established, the call is transferred to 112.
