Hotline number of the Ministry of Emergency Situations, support service of the Ministry of Emergency Situations, free hotline 8-800

Usually the call to the police is due to some kind of emergency or dangerous situation. At such moments, it is extremely important to make the right decision in a timely manner.

Nowadays, when a mobile phone is available to every citizen, making a call and inviting law enforcement officials can be done very quickly and easily. But in practice, it turns out that not all owners know which number to dial in such situations. In order to correctly and timely resolve unforeseen situations, you should worry in advance and save the phone numbers in the memory.

Toll-free hotline number of the Ministry of Emergency Situations

The unified emergency telephone number for the fire service and rescuers is 101. The helpline of the Ministry of Emergency Situations can be reached by dialing +7 495 983 7901. The government agency's helpline consists of the following combination of numbers + 7 495 400 9999. Information is presented on the page of the official website of the organization – https://www.mchs.gov.ru/.

The number of the department for working with appeals in the administrative and legal direction is also available - 8 495 983 6559, telephone number for registering incoming documents of the Ministry of Emergency Situations of Russia: 8 495 983 6548, ext. 5354, 5015, as well as sending a fax to 8 495 624 1946. You can get up-to-date information regarding available contacts by going to the “Contacts” tab of the official website of the Ministry of Emergency Situations.

To determine the contacts available in the Krasnodar Territory, you need to fill out the fields in the “Directory of the Ministry of Emergency Situations of Russia” section. To do this, select the appropriate option from the proposed list. The list opens when you click on the field to enter information.

So the helpline in the Krasnodar region is +7861 268 6440. You can use it to contact representatives of the territorial body of the Ministry of Emergency Situations of the Russian Federation, which carries out control of the state fire supervision department. In a similar way, you can determine the numbers to contact the Sochi Ministry of Emergency Situations hotline.

The following contacts are provided for residents of Moscow and the region:

Helpline +7 495 637 2222, +7 499 743 0272;
Territorial body of the Ministry of Emergency Situations of the Russian Federation for fire safety 637 5319, 542 2145, 542 2146.

Citizens of the Russian Federation also have the opportunity to contact representatives of the Ministry of Emergency Situations and other methods.

How to call the police from a mobile phone

More than a year ago, the planned process of a long, phased formation of a common emergency call service began on the territory of the Russian Federation. Within five years, it is planned to create an emergency response system with a single call number from both landline and mobile numbers. The three-digit encoding system will replace the two-digit ones familiar from childhood: 01, 02, etc.

If you or others need urgent police assistance, a call from a mobile phone will save the situation. The combination of numbers you need depends on your cellular service provider and varies among different operators. To avoid confusion, find out and save in your mobile device the contacts of the police, ambulance, and Ministry of Emergency Situations, which the company servicing your tariff package provides for free emergency calls.

Let's consider cases of how to call the police from a mobile phone under certain circumstances:

There is no money in the account. The cost of such calls is zero, so a zero or negative account balance will not be a hindrance in this case. Dial the required combination, and the company servicing your phone will immediately connect you with the “hotline” or the police department on duty in your city.
If the SIM card is blocked or lost and the mobile phone is working, dial the single emergency number 112 through your telecom operator.
If the subscriber is outside the network coverage area, such calls are made through any available cellular operators, who urgently perform the required call forwarding of the subscriber.

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Emergency call 112

The introduction of a “Unified Emergency Services Number” will help improve the efficiency of interaction between emergency services and the speed of response to calls. This service is already operating in three regions of the Russian Federation, and trial (pilot) projects have been launched in several more. Experts note a 25-35% increase in the efficiency of joint activities of doctors, firefighters, and police.

How to call the police from your mobile phone through the unified emergency call system? Companies providing mobile communication services were among the first to switch to providing this service. The combination of numbers “one-one-two” is the emergency number. By dialing 112 and then pressing the Call button, you will be taken to the voice menu. To automatically connect to the police department, you must press the button with the number 2. The call is serviced free of charge in European countries (in roaming), as well as anywhere in Russia.

After connecting with the police officer on duty, you will be asked questions to clarify the details of the situation. Try to answer them accurately and clearly in a clear voice. State your details clearly, then briefly describe the circumstances of the incident. Try to indicate as accurately as possible the location of the event where the immediate presence of police officers is required.

Rescue 911

Famous from American TV series, books and Hollywood films, the unified 911 rescue service has been providing assistance to Americans in trouble for more than half a century. A convenient, easy-to-remember number, the ability to send representatives of different departments at the same time if necessary, and the constant expansion of the scope of services provided have earned universal popularity.

In the Russian Federation, a similar project is being developed and gradually implemented: Unified Rescue Service 112. Operators will provide services in four languages: Russian, English, German, French. It is planned to gradually expand language functions, taking into account territorial characteristics. For example, in the Far East, Chinese will be added to the list.

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Calling the police

How to call the police from a mobile phone? This can be done in three ways:

After calling the single general number 112, go to the context menu following the voice prompts.
By dialing the combination of characters required to call the police directly. It depends on your mobile operator and may vary. To be sure that you can turn to law enforcement for help, check the emergency call numbers in advance and save them in your phone.
Owners of smartphones have the opportunity to download a special program to their phone, developed by order of the Ministry of Internal Affairs of the Russian Federation. Available for download on the Ministry’s website, in the Apple (Apple App Store) and Google (Google Play) online stores. Benefits include:
If you are unable to talk, the program itself will determine your location, providing the patrol on duty with coordinates for immediate departure.
When searching for contacts of city duty services or a local police officer, the service will provide the necessary information.

From Beeline

Emergency numbers of the Beeline cellular operator have a three-digit codification. To make a call to the police, Beeline subscribers need to dial:

102 – for all types and configurations of mobile devices.

Megaphone

A free call for Megafon subscribers is as follows:

020 (02) – for devices that support three-digit/two-digit call options.

Tele 2

According to the data provided by the official website of Tele 2 in Russia, you can call the police from your cell phone by dialing the combination:

102 or 020 – for devices that support three-digit dialing options.

MTS

If you need urgent help from law enforcement agencies, and you are a subscriber of the MTS mobile operator, use a three-digit combination of numbers, then click “Call”:

102 – valid in the Russian Federation and abroad (free worldwide).

Other methods of communication

There are other ways for citizens of the Russian Federation to contact the support service on issues related to emergency incidents. For example, an appeal can be sent in paper or electronic form. The address of the state institution is indicated on the official website - Moscow, Teatralny Avenue, 3, index 109012. The single email address, which is intended to receive information about conducting an independent examination, is -

You can also write a message directly on the official website of the Ministry of Emergency Situations. To do this, you need to click the “Citizens’ Appeals” button located on the top line of the main page. Then you should select the “electronic form” link, write a letter and send.

You can also get advice using social networking groups on Twitter, Vkontakte, Facebook and Odnoklassniki. User requests sent to the Russian Ministry of Emergency Situations by any of the available methods are considered by a special department that carries out the administrative and legal management of the territorial body of the Russian Federation. Confidentiality is guaranteed when analyzing letters or oral statements. The exception is situations when the resolution of the issue must be accompanied by the disclosure of the information received. In this case, the citizen is informed in advance that it is impossible to give an answer without disclosing certain information.

The administration of the territorial body of the Ministry of Emergency Situations is attentive to the requests of journalists and strives to provide the highest quality answers. For this reason, a certain procedure for filing an appeal is required. Detailed instructions are contained on the official website in the “Media” section.

You can send a request to your email address. Reception time for applications is 9:00 – 18:00. You can receive confirmation of receipt of the letter by calling the special number 8 495 983 6854 or by fax 8 495 983 6862.

Where to call from a cell phone in case of an accident

Having found themselves involved in or witnessing an accident, drivers feverishly remember how to call the police or traffic police from their mobile phone. A single call number will come to your aid - 112, serviced by all cellular service providers. The operator on duty will connect you with the road patrol department, and if necessary, call the Ministry of Emergency Situations, firefighters, and an ambulance. The official website of the Ministry of Internal Affairs of the Russian Federation provides information about traffic police telephone numbers by region. Having saved the contacts of law enforcement agencies in your address book in advance, you can make a call if problems arise with dialing 112 or 102 (020).

On what issues will support not be able to help?

The support service cannot answer questions that are not within the competence of the Ministry. If such situations arise, the appeal is sent to the appropriate authority. The translation of the question can be carried out within 7 days from the moment of registration of the appeal with the first government agency. Such manipulations are necessarily accompanied by a notification to the citizen about the forwarding of the letter.

If a person repeatedly contacted the Ministry with the same question, and was provided with a paper answer, then representatives of the organization have the right to stop correspondence with him. The exception is when a citizen indicates any additional facts or information in a new letter.

Video: how to call the police from a mobile phone

In ordinary measured life, few people think about their own actions in an emergency situation. Often, when faced with unforeseen circumstances, people become confused and begin to panic. To quickly find your bearings and call for help, you need to have numbers in your address book that are serviced by your cellular operator. The videos below will help you figure out how to call the police using direct calls from a mobile phone or through the Unified Rescue Service.

How to call the police

Call the police from a mobile application

Why can’t you call 01, 02, 03, 04 on your cell phone?

This question is not difficult to answer - mobile phones do not support calls to two-digit numbers. Therefore, another digit is added, and the alternative is the * at the end of the regular number:

01* — call the fire department from your mobile phone.
02* — call the police on your cellular device.
03* — call an ambulance on your mobile phone.
04* - to call emergency services.

There are other providers in our country, which is obvious, but we have mentioned information relevant to the most common ones. To clarify detailed information, you can go to the website of the company whose client you are.

You can call the numbers provided for free, and you can also use them even if you have a zero account balance on your phone.

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Article published: 07/12/2018 at 15:22

[td]MsMap.ruEmergency telephone numbers in Moscow and the Moscow region
Below are emergency numbers for calling from a landline or mobile phone.

Number registration format

Each cellular operator registers its own character sets for calling for help in emergencies. Using the Beeline telecom operator, to call the control room of law enforcement agencies, use a standard set of numbers - 002.

Necessary:

open the menu for dialing numbers in your phone;
dial 002;
wait for the response from the duty dispatcher and describe the situation.

Three-digit format. Calling the law enforcement service from a cell phone is free. You can call for help even if your balance is negative.

In what cases you won’t be able to call the police and what to do if the number doesn’t work

Those who know the emergency number well are not always able to get through and call the police. The reasons may be:

The operator does not provide this service in full. When calling, this number will be busy for the subscriber.
The call is made using the services of a third party. The speed at which information is received changes.
It will not be possible to call the police if the employee who answers the phone is not particularly familiar with the city. In this case, it is difficult for him to determine the point where the person calling is located.

If the usual combination for calling the police does not work, you should change tactics. All calls are received by operators, who forward the received information to the duty station of the area where the incident occurred. To quickly receive a response from the dispatcher, contact the district city office immediately. To do this, press 0 on your smartphone keyboard, then dial the area code and service number.

To get through and get help, it is better to immediately dial the area’s emergency number. It is recommended to save such combinations in the phone book.

Sources used:

https://beeline365.ru/kak-pozvonit-v-policiyu-s-mobilnogo-telefona
https://tarifrus.ru/nomera-telefonov-ekstrennyh-sluzhb-dlya-mobilnyh/
https://www.msmap.ru/911
https://policii.net/sovety/kak-vyzvat-politsiyu-s-mobilnogo-telefona

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What awaits people for making false calls?

Calling the fire department, meaning a false call, is classified by law as hooliganism. It seems like an insignificant crime, but in certain situations the hooligan is subject to a fairly severe punishment, up to and including imprisonment for a period of 5 years. In particular:

a fine of up to 200,000 rubles is imposed;
punishment is imposed in the form of correctional labor for a period of several months;
a hooligan can be arrested for up to six months.

So, the answer to the question of how to call firefighters on a mobile phone, and a landline one, is simple. The main thing is to know the emergency numbers

Video:

What and how to tell the operator

When calling the police, you should clearly indicate:

location of the incident (address or landmarks);
driving directions;
phone number;
Name;
detailed information about the incident.

The operator may ask additional questions while emergency personnel move in your direction.

If the caller turns out to be a witness or eyewitness to a crime, it is important:

remember the signs of the attacker (height, clothes, shoes) and report them during the call to the operator;
provide first aid to the victim;
Leave your phone numbers so that service staff can contact you.

Via mobile application

In 2014, the Ministry of Internal Affairs developed a special mobile application that allows you to:

find the nearest police station and continue the route to it to quickly get there;
quickly contact the nearest branch (if the number is busy, it is redirected to numbers 102 and 112);
find your local police officer and call him (this option eliminates the problems of those who do not know how to call the local police officer);
submit an online application to your department or the main reception of the Ministry of Internal Affairs;
study data on missing and wanted persons;
share news on social networks - VKontakte, Facebook, Twitter;
subscribe to news;
evaluate the work of the district police officer and leave feedback.

To take advantage of online features:

go to Google Play or Apple App Store on your phone;
search for “Ministry of Internal Affairs”;
select the application that appears and click “Install”;
to call the police online, select the “Quick call” tab to find the nearest department - “Branches of the Ministry of Internal Affairs”.

On a note! The application is available wherever there is Internet access.

Call the fire department (EMERCOM) from your mobile phone

When you have to call the fire department to deal with emergencies, it is recommended to call the single telephone number 112, because it is the easiest to remember and you need to act immediately. But you can also call one of the free short numbers, which differ among domestic cellular providers:

For MegaFon - 010.
For Beeline - 001.
For MTS – 010.
For Tele2 – 010.

You will only need to remember 01 for city phones, and then add another zero to the end or beginning of the phone number in order to call rescuers from your mobile phone.