How to disable or temporarily suspend the services of the Rostelecom operator?

Rostelecom is a large telecommunications company in Russia. Millions of people use its services. If you need to abandon the operator for some reason, it is quite possible to do so.

The company allows you to terminate the contract for one or more services, as well as suspend their operation for some time. There are several ways to do this.

When is it possible to disconnect?

The contract is not terminated because the operator is not satisfied with the quality of work. Usually, cooperation with a company is terminated in case of moving to a new place of residence. But this is not necessary, since Rostelecom offers users. Thanks to this promotion, a 50% discount is provided for the next month of service.

If there is a need to move, you should contact the company’s call center and discuss the possibility of installing equipment in a new location. In this case, all connections will be made free of charge, and there is no need to terminate the contract.

You should disconnect from Rostelecom services if they are not needed. After all, no one wants to pay for the entire package and use only some options.

There are certain areas where the quality of communication leaves much to be desired. In this case, you should choose a different Internet or home phone provider to meet your communication needs.

Opt-out options

Rostelecom provides its customers with the opportunity to refuse services using one of the following options:

• temporary refusal of the company's digital products;
• disabling all services permanently.

Pause for a while

Sometimes circumstances develop in such a way that the user decides to refuse Rostelecom services for a while. As a rule, this happens if the client does not want to pay for the Internet, telephone, television during his departure (for example, on a business trip, on vacation, etc.).

In such a situation, it is possible to temporarily refuse the company’s services. However, this period should not be less than 5 days or more than 3 months.

In case of temporary refusal of Rostelecom products, the assigned IP address, additional equipment (for example, a router), as well as other bonuses are retained. At the same time, during the period of blocking of services, a small commission is charged, but it is several times less than the standard subscription fee.

Turn off forever

If desired, clients also have the opportunity to refuse Rostelecom services forever.

It should be noted that there is one important nuance here. Many citizens are confident that to disconnect it is enough to simply stop paying the subscription fee. However, this is an erroneous point of view, following which will ultimately lead to an increase in debt to the provider. It is better to use official methods, which are described in more detail below.

Disconnection methods

Before you take action, you should decide whether you need to permanently block the operator or just temporarily suspend his work. There are several ways to disable it:

1. Through your personal account . This is the most convenient and fastest option for managing company services. It is in your personal account that all basic actions are performed. Therefore, it is recommended for all users to register on the site and create an account.
2. Using the operator . If you don’t have a personal account, you can contact your operator to disable the Rostelecom service. To do this, you need to dial 88001000800 and tell us your wishes. He will tell you what to do next.
3. By visiting the company office . You can personally contact the telecommunications organization. Each region has its own branch. You can select the appropriate option on the website page.

The company's services are easy to connect and disconnect. You don't have to go anywhere for this. You can call by phone or use the Internet.

How to turn off television

The rules for turning off TV are very similar to the procedure for turning off other Rostelecom services. You can temporarily pause it in your personal account, and permanently turn off TV in the provider’s offices. In the latter case, you will need several things: payment of debt for the period of use, return or payment for equipment and an application.

Interactive

Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to disable access to broadcasts without consulting your neighbors and without condemning yourself to a lifetime payment for a common house antenna.

You can disable it temporarily or permanently. The time limit may not be available on some plans. In the same places where you can limit TV services, the procedure will cost 3 rubles per day (there are grace periods).

Permanent disconnection of TV is possible only at the request of the subscriber (the one who executed the contract). If the subscriber has died, a death certificate is provided to the company along with the application.

If the TV was used by the tenants and was not turned off, you must prove that you are the owner of the apartment and bring documents confirming this to Rostelecom along with your passport.

You can terminate the contract:

1. Through feedback to LC Rostelecom with the provision of scans of documents or sending them in any convenient way.
2. Via mail - write an application, attach copies of documents and send. A notification should be sent to the email address linked to your personal account that the letter has been delivered and the application is being considered.
3. Personally in Rostelecom communication stores.

With all these options, it may still not be possible to do without a visit to the salon - according to the service agreement, the Interactive TV set-top box is leased to you, and you still need to return it. In some cases, the device can be confiscated by company couriers, but this happens rarely and it is best to simply bring it and hand it over.

Important! Your debt must be paid. If you used a promotional tariff and disable it before the end of your promotional period, then recalculation and additional payment are possible as for the basic full tariff plan (for all months of use).

Collective antenna

The community antenna is an outdated technology, and turning it off is a logical step if you want to switch to interactive TV or stop watching TV altogether.

The main disadvantage is that a monthly fee is charged even if you do not use communication services, because there is only one antenna for the entire entrance or house, and everyone needs to pay for its maintenance.

You can stop payment and turn off this type of TV only by visiting the company’s office. You need to take with you:

1. Documents for the apartment - the owner of the premises is obliged to deal with the shutdown. If the owner cannot, a power of attorney is needed. If you rent an apartment, you must provide a rental agreement (they may refuse, since the owner must deal with the procedure).
2. Passport.
3. Written statement.

In some cases, an agreement may also be useful if you have one, but the public antennas were connected a long time ago and the document may not have been preserved - Rostelecom does not have the right to demand the provision of an agreement, since it is obliged to keep all the data at home.

Home phone disconnection process

To turn off your home phone permanently, you will have to visit the company’s office, but if the need to turn off is only temporary, then you can use the online mode.

Temporary shutdown

In this case you need to use . The blocking option costs differently in each region. To clarify the price, you must:

1. Log in to your personal account.
2. Select a telephony category or active personal accounts. But it is important to remember that if there is a debt, you will not be able to use the service. First you have to pay off the debt.
3. Opposite your personal account there is a button to activate temporary blocking. You only need to indicate the period of suspension of services. There are certain restrictions that differ depending on the tariff, but if the options should be suspended for a month or two, then there will be no problems.

To turn off your home phone, you can also call the support service and inform the operator of your desire to suspend the service. In this case, you will need to provide the personal data of the person who executed the contract and its number. The operator must do the rest.

The last method is the most inconvenient, since you will have to leave home and go to the office. To do this, you need to take with you your passport and the agreement concluded with the company. After arriving at the facility, you should:

1. Contact a staff member and inform them of your purpose of arrival.
2. He will give you an application form. It contains personal information: full name, contract number, address. You also need to indicate the start and end date of the shutdown, as well as answer other simple questions.

This service is free, but deactivation is possible after termination of the tariff plan, that is, on the day when the subscription fee is charged.

Complete termination of the contract

You can permanently refuse cooperation with Rostelecom during a personal visit. You need to come to the office and fill out an application, but in a different form. You should come there with a passport and a contract. Before going to the office, you should make sure there is no debt. Company employees will independently verify account information. If there is a debt, then it is impossible to terminate the contract.

There is also another way. You need to call support. Employees will send a sample application for electronic assistance. It must be filled out without errors, scanned and sent to the specified address.

A copy of your passport, contract and telephone number must be attached to the letter. But it will take some time. It is much easier to come to the office and fill out the application yourself.

How to turn off the Internet

When the Internet is turned off, Rostelecom subscribers face the most difficulties - promotional tariffs with additional conditions, transfer of equipment for use and other nuances make the procedure for terminating the contract difficult and sometimes expensive.

The Internet can be turned off not only forever, but also during your absence/vacation.

For a while

Temporary shutdown of the Internet is called voluntary blocking. It is not provided free of charge (3 rubles/day). You can temporarily disable the Internet in this way for up to 60 days.

How to do it:

1. Through your personal account https://lk.rt.ru – in the service management section.
2. By calling the hotline 8 800 1000 800 - you need to give your personal account number, from what date to what date you want to disconnect, etc.
3. At liaison offices, you need to take the contract with you.

At the end of the blocking period, you will be billed for the period of “downtime”, which must be paid in the usual way. The services will be reconnected on the day you set for unblocking.

Forever

To completely stop using the Rostelecom Internet, you need to go through the procedure of terminating the contract. Here, not everything is as simple as with a temporary block; especially many questions arise about recalculation for services and equipment, which you will have to pay.

To disable the service, you need to pay off all current debts to the company:

1. Pay a subscription fee for the period of using the services.

If you turn it off in the middle of the month, the amount is calculated for each day of use according to your tariff plan. And here the first surprise may await users.

If your tariff plan was a promotional one, it may have a number of conditions. For example, you undertake to use the Rostelecom Internet for 12-18 months, but the tariff will be lower than the regular package network.

This means that if you decide to terminate the contract before the expiration of this period, you will have to pay a large amount for non-compliance with the terms of the agreement - the difference between the full tariff and the promotional rate, multiplied by the number of months of your use.

For example: turn off the Internet after 6 months of use. Promotional tariff – 400 rubles. Full tariff – 600 rubles. The debt for communication services will be: 200 rubles * 6 months = 1200 rubles.

Some promotional tariffs are even “tougher” - they oblige you to use them until the end of a certain period (a popular figure that Rostelecom is often silent about is 18 months), and if you turn off the Internet earlier, the company will oblige you to pay a subscription fee for all remaining months, which you actually will not use the Internet.

Important! Such nuances must be specified in the contract for the provision of services. Therefore, it is necessary to carefully study it for such “penalties,” especially if you connected at a reduced rate.

1. Deal with payments for the equipment provided.

The debt for the service itself is not all that Rostelecom will require from you upon termination of the contract. If you connected to the Internet using a tariff package that provides for the transfer of a modem or router to you, there are rules here.

For example, most modern tariffs come with a “router for 1 ruble per month.” In fact, the device is not given to you for rent (although such options are also available on some plans), but in installments. The price of the device itself can reach 3-5 thousand rubles, and upon termination of the contract, you will be obliged to buy the router from the company in full and there is no way to refuse this, because under the contract Rostelecom has already “sold” it to you.

The same thing happens if you deliberately agreed to an installment plan for 24 months for a small fee, which was added monthly to the subscription payment. If the Internet is disconnected in the first two years after connection, everything unpaid will have to be paid in full, otherwise you may be refused to terminate the contract.

In Moscow, the OnLime subsidiary offers another promotion - 0 rubles per month. This is really a rental, but the conditions apply only for the first 540 days. Further, the service may become paid, or even move into the category of “installment sales”. Under rental conditions for the provision of equipment, you are obliged to return the router safe and sound to the company in full, as it was provided to you.

Advice! Read the contract carefully, especially the clause on termination and conditions for returning equipment. The whole principle must be described on paper, otherwise additional payments are illegal extortion.

The procedure for filing an application for termination of service can be done remotely, although in many cities you will have to come to the company’s office to terminate the contractual relationship. You will need to take with you:

1. The application for termination is written in the salon itself.
2. Passport (if the contract is executed in the name of another person - a power of attorney; if this person has died - a death certificate; if this is a former tenant - documents for the apartment to confirm that you now live there).
3. Agreement - if it doesn’t exist, it doesn’t matter, the company should have a copy.
4. Equipment - in case it was rented and is subject to return under the terms of the contract.
5. Confirmation of no debt (if you have repaid everything).

Rostelecom undertakes to stop the communication service within a few days (see agreement). Recently, they have been disconnecting immediately, but the contract itself will only be terminated when you pay off all debts.

In some cities, a request for disconnection can be submitted through your personal account in the service management section, but in most cases you will be asked to appear in person.

Important! Ask Rostelecom for a note stating that the contract has been terminated and a certificate that all debts have been paid - this way you will protect yourself from incomprehensible charges that may suddenly appear after termination.

On mobile phone

Mobile Internet can also be turned off - temporarily or completely if you do not want to use it. However, if you decide to reduce the cost of a monthly tariff plan in this way, this may not work - if the tariff is provided as a package of services. Most likely, you will also have to pay the full cost, and the procedure will be useless.

In all other cases, you can disable it by entering the command *104# and pressing the call button, but the connection will not be blocked immediately, but on the billing day. Until the payment day, both the service and the money for it will be debited as usual. Disconnection is free.

If you have a package plan, it may happen that you will have to completely disable communication services on it, since the company will not be able to block only your mobile Internet.

Features of turning off the Internet

Disabling the Internet is as easy as deactivating other services. To learn about all the features of this procedure, just carefully read the information in the contract. This document contains a separate paragraph describing the conditions for disabling certain options. They may have some differences depending on the region and operator tariff.

Temporary shutdown

You can stop using the Internet for a certain period by contacting support. There is also the option of visiting the office and filling out the form. But the easiest way is to use your personal account. The procedure is carried out as follows:

1. You need to visit your personal account and select the service management section.
2. Next you need to move on to general information. In this section there is a button to block the service.
3. After going to it, you can see a small application form. It must indicate the beginning and end of the blocking period. Below it is indicated for how long you can suspend the operator’s work for free.

At the end, just click confirmation and the service will be suspended.

Complete refusal to cooperate

If you want to completely give up the Internet, you need to visit the office and fill out an application, the form of which can be downloaded at home. But if the form has changed, the document may not be accepted and you will have to fill it out again.

The best option would be to contact a support operator, who will send you up-to-date information with a form by email. This method has certain conveniences, since you will not have to sit in the office for long.

You must come to the institution with your own copy of the contract, passport, equipment, if it belongs to the company, and the equipment acceptance certificate.

Questions and answers

Where can I see my Rostelecom balance?

The User must regularly check their balance to avoid incurring debts or unnecessary charges for subscriptions.

You can view your balance in a single personal account or in the mobile application. Information about the user's personal account is reflected in the main personal account. Information is also displayed here:

• about the current balance;
• about connected equipment,
• about the services used.

You can also find out your balance by visiting the provider’s office or by calling support at 611.

What privileges does the Bonus program provide?

The Bonus program was developed by Rostelecom in order to attract users and make the company’s services more profitable. To use the program, you need to install a special application on your smartphone, which displays the accumulation of bonuses. Bonuses accumulate depending on the cost of Rostelecom services. For every 5 rubles spent, 1 bonus point is awarded. Bonuses are also awarded for the following actions:

• for activity in the social network group “VKontakte”;
• completing surveys;
• purchases in partner online stores;
• activity and execution of actions in the personal account of Rostelecom, etc.

Bonuses can also be used to pay for purchases in partner online stores. The more services a consumer uses, the more bonus points he will accumulate.

Recommendations for disabling mobile Internet

Mobile Internet from Rostelecom is used by many users. The company has a decent coverage area, no different from its competitors. But, if the quality and speed of the connection is still not satisfactory, the option can be disabled.

Temporary suspension

If you want to give up mobile Internet for a short period of time, you won’t be able to do it. The unavailability of the service is due to the fact that it is not necessary. If a person goes on vacation or plans to visit another country, then he can study the tariffs regarding roaming.

If there are other reasons for failure, you will have to completely disable the option. But in the future you can reactivate the mobile Internet service.

Complete refusal

To do this, you can use the support service or contact the office staff. They will advise you on all the intricacies of the procedure.

The most popular method is considered to be remote refusal. To deactivate mobile Internet you should:

1. Go to the main page of the company website.
2. Select the section regarding mobile communications.
3. Open the mobile internet tab.
4. Select the Internet option for your phone, tablet or computer. After this you can see the full list of tariffs.
5. Select the connected tariff and click the “Details” button.

A command to disable the Internet will be displayed at the bottom. Here you can also find detailed information about how much the connection costs, the features of the subscription fee and other nuances.

Why disconnect the Internet from Rostelecom

The Rostelecom company tries to match other Internet providers and issue competitive tariffs, however, many users, after using communications from Rostelecom, switch to other companies providing network connection services.

Also, user disconnections occur due to the lack of need to receive telecommunications services. If a subscriber leaves his place of residence for a long time, moves abroad, or does not have the funds to continue paying the monthly subscription fee, then a healthy decision would be to refuse all types of communication provided by Rostelecom.

However, the most common reason for disconnection from the home Internet is the user’s absence from home for a long period of time. Some subscribers turn off unnecessary types of communication during the holiday season, others - when on a business trip or vacation trip. With these types of cancellations, the home Internet does not completely stop working, but is only “frozen” for a certain time.

In addition, the subscriber can disable services in the event of the death of the user for whom the contract was issued. To do this, you must prove your relationship with the deceased client of the company.

It is important to understand that the user of telecommunications services has the right to stop using them and terminate the contract with the company at any time.

Let us consider separately each type of communication, methods and timing of termination of a contract with the Rostelecom operator.

The process of turning off television

The pay television service was already used by 10 million people in 2021. This is due to the ability to connect interactive, digital and analogue television. No Russian operator has been able to reach such heights.

Interactive TV

For most subscribers, the option of contacting the office is considered more convenient. Helpdesk assistance is also available. You can ask them for a form and ask what scans of documents will be needed, but if you have rented equipment, you will still have to visit the office to return it. It is better to understand such nuances during a personal meeting with office staff.

If you cannot come to the institution on your own, then you can issue a power of attorney to another person who will represent the interests of the one who entered into the agreement. Regardless of the type of television connected in the house, the step-by-step instructions for disconnecting are not much different.

Digital TV

First you need to go to the website and study the list of offices and their addresses located in the city. There you can choose the most convenient location and check their work schedule.

You need to arrive at the office with a passport, the original contract, and equipment if it has not been purchased. You also need to remember the act of handing over the equipment. It must be returned to the company in original form.

You also need to indicate to the manager the required service and fill out an application. A Rostelecom employee will advise you on the rules for preparing forms.

Analog TV

The company offers subscribers a voluntary blocking service. If the need arises, the TV can be turned off for a certain time. To do this, the following features should be taken into account:

1. The blocking period is 30 days. Then the subscription fee starts in accordance with the tariff.
2. The maximum free TV blocking period is 5 days.

It is very important to pay bills and pay off all debts, if any, otherwise the system will not allow you to turn on the blocking.

To pause the TV, you can go to your personal account and follow these steps:

1. After logging into the site, you should open the section related to the television option.
2. It will highlight the connected package, where you can see a voluntary blocking button.
3. It is important to indicate the exact date of the period of suspension of use.
4. You should carefully study the fine print information. Only then can you press lock.

After the specified date arrives, the blocking will be automatically disabled. You don't have to do this yourself.

If it is not possible to go online and use your personal account, then the support service will be the solution. But you will have to provide the personal data specified in the contract, as well as its number, over the phone.

A client who changes his place of residence can leave a request at the service office or by calling 8 800 1000 800. If there is a technical possibility at the new home address, the support service will issue a “Move” certificate and tell you how to activate it correctly. With this certificate, the client will be able to:

1. Connect and use the same list of services at your new home address as before. In this case, the company will provide a discount, the conditions depend on the region of relocation.
2. Keep your personal account/accounts with all bonuses and promotions.

For what period can services be disabled?

If you are interested in such information, you can get it on the page where the freezing period is set. There you can find answers to all questions. If the contract is terminated before the specified period, then there is no need to pay a fine for this.

In this case, the company will recalculate. If a promotional offer was activated, then if you cancel it early, you will have to pay the full price for the service without a discount.

If you have a certain amount of money on your balance, you can turn off the Internet after the end of the subscription month.

The process of suspending or disabling services will not take much time. To do this, you do not always need to contact the office in person. To carry out the procedure quickly and correctly, you should familiarize yourself with all the nuances.

How to terminate a contract in a Rostelecom subscriber’s personal account

The personal page on the operator’s website will be available after logging in. Here you can submit a remote application for termination of the contract. But then you need to go to the Rostelecom office to complete the procedure. Otherwise, you will continue to be charged for the connected service, even if you do not use it. The application can be submitted in this way:

1. Go to the authorization form at www.lk.rt.ru.
2. Enter your login information.
3. Select the “Application for termination of the contract” section.
4. Please provide the required information; required fields are marked with an asterisk.
5. Write your mobile number.
6. A Rostelecom employee will call you back within 24 hours to clarify the details.

Typical user mistakes

Not all users understand the nuances of the concluded contract for the provision of services. Some people think that to terminate cooperation it is enough to stop paying bills, and the service will be turned off for you, like electricity or water. This does not happen, but the debt will accumulate. If you do not use the service, this is not a reason not to charge a subscription fee, because the contract is still valid, and according to its rules you are obliged to pay in full before terminating the contract.

Do not ignore the rules, always study the contract, especially those clauses that discuss payment for services provided and the rules for terminating the relationship.

Refusal of paid channels through the TV menu

To remove unnecessary paid channels from Rostelecom, you don’t have to immediately go to the company’s office. You can pause them through the TV menu on your TV:

1. Turn on the TV and TV receiver.
2. Use your remote control to open the menu.
3. Find the "Service Management" section.
4. Select "Active Packages".
5. Make changes to the package or channel status (enable/disable).
6. Save the new settings.

That's all: now you have disconnected from unnecessary channels.

Moving

If you move to another apartment (house, street, area), then Rostelecom allows you not to give up your Internet service, but simply transfer it to another address. At the same time, all your accumulated bonuses, static IP, modems and other equipment will be preserved.

The service is called “Moving”. To do this, you need to visit the nearest company office and submit a written application. You can also arrange your move by calling the service center at 88007071212 . Just be prepared to provide the operator with all the necessary information (passport details, exact addresses of the old and new places, contract number, and so on).

When using the user, only the actual address will change; everything else, including the contract number and tariff plans with bonuses, will remain the same.

Features of Rostelecom's paid services

So that new subscribers can get acquainted with all the benefits of IPTV, the provider often organizes promotions and gives the opportunity for some time to use services such as content management, access to a wide range of highly targeted channels, collections of the best films and TV series in the world, various information subscriptions and multimedia collections for free. .

When the promotional period ends, all these options continue to be available, but on a paid basis. Sometimes additional services are accidentally activated by the user himself, not paying attention to the fact that they are paid. Or the selected package includes options that the user does not particularly need (mobile Internet, call forwarding, voice mail, caller ID, etc.). All additional features are paid, but fortunately, if you don't need them, you can easily disable them.

To find out what paid interactive TV services your provider provides you, you can use one of four methods:

• go to your personal account and find the “Additional services” section;
• dial the special combination “*153#” and the call key on your phone (for information on paid subscriptions the combination will be “*144*6#” and the call key);
• call the operator on the toll-free multi-channel number 8 (800) 1000-800;
• visit the nearest branch of the company and chat with the operator’s representative.

It’s very convenient to view information in your personal account, but here you can only see the main connected services. Only a Rostelecom specialist can provide you with more complete information.

Keep in mind that to communicate with the operator you may need documents confirming your identity and a contractual relationship with the provider. Therefore, when heading to the office or dialing the provider’s number, make sure that your passport and contract are at hand.

You can refuse Rostelecom interactive television in different ways:

• terminate the contract forever;
• activate temporary TV blocking (for a month or more);
• just disable paid channels.

You can not only disable Rostelecom Interactive TV, but also activate a temporary voluntary blocking. For example, if your apartment is undergoing serious, lengthy renovations, you are going on a long-term trip, leaving for work or visiting relatives, then there is no point in breaking the contract, but it would be reasonable to block the service for this time (from 30 to 90 days).

This procedure can be performed in your personal account, at the nearest branch of the company, or remotely by sending a letter by mail: you fill out an application for voluntary blocking, indicate your data, subscriber account number, blocking period and transfer it to a Rostelecom specialist. By the way, in this way you can not only block, but also connect new services.