What to do if the Internet is lost or the television does not work? Who should you ask for help when your landline phone stops ringing or you just need to find out what you owe? When we need urgent help, we want it from a competent specialist. Talking to a “real person” is much more pleasant than following answering machine commands or looking for instructions on the official website. Today we will talk about Rostelecom technical support staff. And not even about them, but about how to reach them.
Phones
Support and sales service: 8-800-100-08-00 Information on the balance status: 8-800-300-18-06 Call center for the public services portal: 8-800-100-70-10 Information about phone numbers: 8-800-300-18-09 Receive telegrams: 8-809-3000-067 CDMA and NMT support service:
Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Perm. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
Other methods of communication
There are other ways to contact the support team of the ISP in question. Some of them are more convenient than calling. The current list is as follows:
- personal account on the official website: https://my.rt.ru/ ;
- section of frequently asked questions and answers to them: https://msk.rt.ru/support ;
- email for direct inquiries: [email protected] ;
- online chat in Viber: https://chats.viber.com/rostelecom ;
- online chat on the provider’s official website: https://rt.ru/support#contacts ;
- social media: .
Contact the Rostelecom office in Perm - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Perm. This information was taken from the official website of the provider.
Rostelecom support hotline phone number
The national telecommunications company Rostelecom is one of the largest in Russia and Europe in terms of the number of users: Internet, pay television, landline and mobile communications - the services it provides.
The operator is a leader in providing broadband access in the field of interactive television and the Internet. In addition, in many regions this company is the largest telephone operator.
Such large-scale work cannot be done without some unusual situations when clients need help in resolving emerging issues. For this purpose, the company has established special support services.
For any question, the subscriber can call the Rostelecom technical support phone number and receive a comprehensive answer to the question of concern. The support service treats subscribers very carefully, the answers are always highly professional, and their assistance is effective. Calls to the operator are free, the service operates around the clock.
You can call short numbers for free only from a company mobile phone. You can call numbers starting with the numbers 8-800 for free from any phone.
Center
Belgorod branch
Kuzmenko Grigory Nikolaevich - Director of the Belgorod branch of PJSC Rostelecom
- Address: 308009, Belgorod, B. Khmelnitsky Ave., 81
- Telephone
- Fax
- Website: www.belgorod.rt.ru
Branch in Bryansk and Oryol regions
Zelenin Pavel Vladimirovich - Director of the branch in the Bryansk and Oryol regions of PJSC Rostelecom
- Contact information in Bryansk
- Address: 241050, Bryansk, Lenin Avenue, 47
- Phone: 8-800-30-10-888
- Fax: 8-800-30-10-888
- Fax: 8 (4832) 722-000
- Website: www.bryansk.rt.ru
Contact information in Orel
- Address: 302028, Orel, st. Lenina, 43
- Phone: 8-800-30-10-888
- Fax: 8-800-30-10-888
- Fax:(4862) 76-21-21
- Website: www.rt.ru
Branch in Vladimir and Ivanovo regions
Shatokhin Pavel Mikhailovich - Director of the branch of PJSC Rostelecom in the Vladimir and Ivanovo regions
Contact information in Vladimir
- Address: 600000, Vladimir, st. Gorkogo, 42
- Telephone
- Fax:(4922) 35 35 44
- Website: www.vladimir.rt.ru
Contact information in Ivanovo
- Address: 153000, Ivanovo, st. 10 Augusta, no. 1
- Telephone
- Fax:(4932) 41 42 42
- Website: www.ivanovo.rt.ru
Voronezh branch
Fomenko Sergey Valerievich - Director of the Voronezh branch of PJSC Rostelecom
Specifics of Rostelecom technical support work
As you know, the main owner of PJSC Rostelecom is the state represented by Rosimushchestvo (49% of shares). The latter is quite often an ineffective owner, not paying enough attention to the quality of services and the selection of competent personnel. As a result, state-owned companies (or companies with a dominant share of the state in ownership and management) often turn out to be unprofitable, and the quality of the goods and services they create is at a rather low level.
A gradual decrease in the company's revenue from 332 billion rubles. in 2012 to 297 billion rubles. in 2021 forces the company's management to significantly reduce its expenses (liabilities). In particular, “optimization” affected technical support personnel. Some workers were laid off (in some territorial structures the staff was reduced by more than half), and some had their wages reduced. Bonuses were significantly reduced or even cancelled. The remaining staff working on the hotline received double (triple) workload. As a result, many simply cannot withstand the high workload with low wages and quit.
It is in these conditions that Rostelecom technical support specialists have to work. Now let’s look at the specifics of her work with clients.
Ural
Ekaterinburg branch
Pichugin Ivan Vladimirovich - Director of the Yekaterinburg branch of PJSC Rostelecom
- Address: 620110, Ekaterinburg, Lunacharsky St., 134-b
- Fax
- Website: www.ekt.rt.ru
Perm branch
Petr Vladimirovich Kozlovsky - Director of the Perm branch of PJSC Rostelecom
- Address: 614096, Perm, st. Lenina, 68
- Telephone
- Fax
- Website: www.perm.rt.ru
Branch in Tyumen and Kurgan regions
Barvinsky Vladimir Terentievich - Director of the branch
- Address: 625000, Tyumen, st. Republic, 40/1
- Telephone
- Fax
- Website: www.tumen.rt.ru
Khanty-Mansiysk branch
Lukoshkov Dmitry Sergeevich - Director of the branch
- Address: 628011, Russia, Khanty-Mansiysk, st. Kominterna, 3
- Telephone
- Fax
- Website: www.hanty.rt.ru
Chelyabinsk branch
Sergeev Mikhail Aleksandrovich - Branch Director
- Address: 454000, Russia, Chelyabinsk, st. Vorovskogo, 71
- Telephone;
- Fax
- Website: www.chelyabinsk.rt.ru
Yamalo-Nenets branch
Oboltin Alexander Mikhailovich - Branch Director
- Address: 629008 Salekhard, st. Matrosova, 2
- Phone: (34922) 547 00
- Fax: (34922) 419 80
- Website: www.yamal.rt.ru
How to call while abroad
Users who find themselves outside the Russian Federation often need to contact the operator’s support service. Especially for them, the company has a hotline for users located outside the Russian Federation. Contact for this service:
+7 — 902 — 188 — 18 — 10
We emphasize that when recruiting, it is necessary to comply with the international format. Calls to this number for company subscribers are not subject to tariffs.
What you can fix yourself
At the beginning of the article, we already told you what to do before contacting support. If you approach the issue correctly, you can avoid calling a specialist and fix the problem yourself. The following steps are available without involving a wizard:
- Restoring a damaged wire (if you have the necessary knowledge). If the malfunction is serious, it is better to wait for specialists. Otherwise, you can make the situation even worse.
- Submit your phone for repair if you are convinced that it is faulty through diagnostics.
- Reboot the router or reset its settings.
- Depositing the required amount into the account if the reason for the difficulties encountered is the lack of money on the balance.
In other cases, it is better to call Rostelecom specialists and entrust the equipment repair to them.
Help from operators to subscribers by phone
Since the remaining employees bear an excessive burden, technical support is simply not able to provide timely service to all users with their problems. This explains the fact that you simply can’t get through to Rostelecom’s technical support. There are situations when you need to spend several hours on the phone for one of the hotline specialists to simply pick up the phone.
In addition, staff turnover and low wages cause a low level of qualifications for the specialists working there. In many cases, these are young girls who were simply “trained” according to a certain algorithm, where the most common problems are analyzed. They are not able to go beyond this algorithm (they lack the appropriate qualifications). Therefore, if a non-standard situation arises, you will simply be offered some template answer that will in no way solve your problem. At best, they will transfer your problem to technicians, and its solution may take an indefinite period.
Features of making a call to technical support
When making calls to Rostelecom technical support, I advise you to pay attention to the following:
- Make sure that your problematic devices (modem, router) are turned on, all plugs are tightly connected to the corresponding connectors;
- Write down on a piece of paper the model of your router (modem), your contract (personal account) number; this information will be needed by a support specialist;
- You must know what OS is on your computer (if you don’t know, press the Win+Pause key combination and look);
- Remember how to launch the “Control Panel” on your PC (if you don’t know, look for the panel icon on the desktop, or information about it in search engines), since some users don’t know this either;
- When you call technical support, clearly and clearly formulate the essence of the problem (the Internet has disappeared, pages on a website are not loading, etc.). State your name and your contract number. Try to clearly formulate answers to the specialist’s leading questions;
- In the most difficult cases, the Rostelecom operator redirects your application to technicians, and those to local technicians along the line;
- If the operator suddenly “drops out” of the conversation (instead you hear music or general silence), then this usually means that the specialist is consulting with other specialists, and you just need to wait.
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About the Problem Monitoring Center
There is a specific monitoring center for Rostelecom technical support, where specialists monitor and try to instantly (if they occur) correct breakdowns. Problem areas are displayed on special screens. Having identified a problem, the center employee immediately enters it into a special journal and then reports it. Some of the equipment has a special system to monitor the normal operation of the Internet. These could be sensors that, if something happens, turn off the power supply. In the opposite cases, when the electricity goes out on its own, the center’s employees turn to repairmen to provide backup power. There is special equipment for this - autonomous batteries. However, it is quite difficult to keep track of all the breakdowns, so you should immediately contact technical support if any problems arise.
The most common causes of problems
Provided that there is still a wired line in the house, you must first make sure that all the wires are in good condition and you have not accidentally damaged them, for example, while cleaning or rearranging furniture. Be sure to check the cable in the apartment (for integrity). If necessary, you can always twist it yourself. After twisting, it is important to check that the phone is working again. If the result is positive, there is no need to contact Rostelecom. By the way, to protect the cable, it is recommended to hide it in a special plastic box (cable duct).
Northwest
Arkhangelsk branch
Prishchemikhin Andrey Vladimirovich - Director of the Arkhangelsk branch of PJSC Rostelecom
- Address: 163000 Arkhangelsk, Lomonosov Ave., 144
- Telephone
- Fax
- Website: archangelsk.rt.ru
Vologda branch
Ganov Andrey Stepanovich - Director of the Vologda branch of PJSC Rostelecom
- Address: 160000, Vologda, Sovetsky Avenue, 4
- Telephone
- Fax
- Website: vologda.rt.ru
Kaliningrad branch
Semenov Alexey Alekseevich - Director of the Kaliningrad branch of PJSC Rostelecom
- Address: 236006, Kaliningrad, Leninsky Prospekt, 32
- Telephone
- Fax
- Website: kaliningrad.rt.ru
Branch in the Republic of Karelia
Maniev Andrey Aleksandrovich - Director of the Karelian branch of PJSC Rostelecom
- Address: 185035 Republic of Karelia, Petrozavodsk, st. Gorky, 4
- Telephone
- Fax
- Website: karelia.rt.ru
Branch in the Komi Republic
Khutsiev Alexander Surenovich - Director of the Komi branch of PJSC Rostelecom
- Address: 167000, Syktyvkar, st. Lenina, 60
- Telephone
- Fax
- Website: komi.rt.ru
Branch in Novgorod and Pskov regions
Rodionova Olga Nikolaevna - Director of the branch in the Novgorod and Pskov regions of PJSC Rostelecom
- Address: 173001, Veliky Novgorod, st. Lyudogoshcha, 2
- Phone: (816 2) 78 25 10
- Fax: (816 2) 73 19 15
- Website: novgorod.rt.ru, pskov.rt.ru
St. Petersburg and Leningrad region
The macro-regional branch "North-West" of PJSC Rostelecom operates in St. Petersburg and the Leningrad region.
- Address: 191186, St. Petersburg, st. Gorokhovaya 14/26 (Bolshaya Morskaya St., 26)
- Telephone
- Fax
- Website: spb.rt.ru, lenoblast.rt.ru
