Cellular companies are constantly developing programs or navigation services for various resources. They significantly reduce the time spent searching for the required information or options.
The most successful invention was the Tele2 guide service. Which allows you to easily navigate the mobile space of many tariff plans and company offers.
In a minimum amount of time you can open an entertainment portal and enjoy:
- Viewing video files, pictures;
- listening to music tracks;
- an interesting game;
- reading books or horoscopes;
- searching for new friends on the Dating portal.
Now you don’t need to engage in tedious searches for information of interest and educational tabs. All of the above, as well as much more, can be found on the presented service.
Tele2 commands for managing your phone account
*105# - this request will help you find out the balance on your mobile device. The request will be especially useful for those who have additional services connected or a tariff with a monthly subscription fee.
*122*1# — activation of the “Promised Payment” service. The option is provided to subscribers who have been using Tele2 communications for more than 29 days. The “promised payment” is provided for a period of 1 to 3 days with a cost of 5 to 20 rubles, depending on the selected amount. The amount available depends on the communication expenses for the previous month. You can also receive the “Promised Payment” by calling 637.
*123*subscriber number# - . After sending the command, the subscriber will receive an SMS message asking you to top up your account. 10 requests available per 24 hours, free of charge.
*145# - the request allows you to activate the “Mobile Transfer” function, with which you can instantly top up the balance of another subscriber. It is important that the transfer amount must be indicated in rubles; kopecks are not allowed.
More detailed information about ways to replenish your account can be obtained from the company’s help center by calling 611 or 692. In the latter case, you will not have to select the appropriate item in the menu to get information about the possibility of replenishing your balance, since when you call, you will immediately hear all the necessary information .
Connecting the Tele2 Guide portal
After typing the command *111# , a single and free menu appears in which you can instantly go to all services and reference information. The portal is very simple and easy to use, and has two main sections with all the necessary information, as well as six sections for entertainment. The “My Tele2” section contains all the necessary information and Tele2 services that are so useful for subscribers.
If you have a zero balance, they will be very useful, because if necessary, calling and getting through is the most important thing. The “Hit” section contains a wide variety of games, pictures and music, as well as all the most interesting things. All this can be found in the “Download” section, where you can also watch videos. Very interesting sections, especially when traveling - turn on and listen to your favorite music.
In the “Dating” section you can make new acquaintances and friendships among Tele2 subscribers. You can win various cool prizes in exciting game quests and quizzes, which are located in the “Prizes” section. The horoscopes given in the “Horoscopes” section will be very useful in the lives of people who are interested in astrology.
In the “MORE” section you can read the latest jokes and aphorisms, look at the weather forecast, take various tests and look at exchange rates, as well as find all the information you need about the portal, the cost of services, and also manage subscriptions that were connected to the *111# portal.
Information about the tariff and connected services
*107# - this USSD request will help you find out the parameters of your tariff plan: name, number of minutes, SMS and traffic in packages, cost of the subscription fee. You can also use your Tele2 Personal Account to manage your tariff plan or call Tele2 customer support at 611.
*108# - the request will help you find out the name of the connected tariff plan.
*146# - a free USSD request will help you find out the cost of calls within Russia and abroad on the established tariff plan.
*153# - information about current connected paid services and subscriptions on Tele2.
*189# - a list of all paid services and subscriptions along with commands to disable them.
*931# - disable unwanted subscriptions.
*111# is a single combination for instant access to the Tele2 Guide service. Free access to the help desk both in the connection region and throughout Russia.
*201# - this request will help you find out your Tele2 number.
Usage
You can use the Tele2-Gid assistant both in your home region and in roaming. To connect in the second case, the user will not need to enter tricky commands to gain access to the portal. To go to the assistant, you just need to dial *111# on your phone. After this, a menu will appear on the screen. There you need to select the required menu and click “OK”. To be able to go to the previous menu, you must press “0”. To go to the main menu – “00”.
If, after entering the required combination, characters appear on the screen that are impossible to read, this will mean that the phone does not support this portal in Russian. To change the language, dial *120*1#.
How to check for paid subscriptions
You can check your subscriptions and services in different ways. Everyone will be able to find a method of verification that is convenient for them.
Via USSD command
You can check whether you have connected paid subscriptions using the command *189#.
After entering this command, you will receive an SMS from Tele2 on your phone with a complete list of your subscriptions.
Through your personal account
By going to the official Tele2 website, you can log into your personal account. There you can specifically check all your connected services.
Via mobile application
You can also manage your account through the My Tele2 application.
You can download this application for free on Google Play and the App Store. If you have any problems with downloading and installation, contact your nearest communications store.
Via Tele2 hotline
If you do not have access to the Internet or have any problems or questions, feel free to call the operator. 611 – Tele2 provider number. Call center specialists will answer the phone and help you when you describe your problem.
Service "Cartoons"
This service provides the user with access to a large number of cartoons directly from your smartphone/tablet. You and your children can watch cartoons without worrying about the consumption of Internet traffic, because when watching cartoons it is not consumed (see the list of services where you can watch cartoons).
The cost is 8 rubles per day, or 248 rubles per month.
Act 3. I'm not alone. Other TELE2 subscribers have the same problems with paid subscriptions.
Today (July 21) it turned out that the problem with paid subscriptions from Tele2 in the Oryol region is widespread. Many subscribers fell for the same bait. Here is a discussion on one of the VKontakte pages.
I concluded for myself that tele2 is in the same hole as the other operators.
You can say that Tele2 has nothing to do with it, because they didn’t connect you. Hmm, unlikely, since Tele2 can block such subscriptions automatically.
One could argue that 30 rubles is not the amount to panic about. But the problem is widespread and, as it turns out, the operator does not want to do anything about it.
Act 1. While the smartphone was in his pocket, he subscribed to the newsletter.
Friends, I’ll tell you my story. Tele2 has always been about honesty, but on July 19 I came across an extremely interesting subscription. I'm at work, sitting and working. Phone in pocket. And then an SMS arrives:
I just subscribed to some site that I haven't even visited. According to the law on advertising, I had to clearly express my consent to the subscription, but here I was subscribed automatically and without my participation. It is clear that 30 rubles were written off automatically.
I don’t specifically disable the subscription, I didn’t connect it, even if they debited me 30 rubles a day, this is done without my participation. I am writing to Tele2 technical support.
The girl disconnects my subscription and tells me that within 7 days the money will be returned to me (at the post office they are already reporting that they will not return it, but will submit it for review.) . No registration number, no notification to my email, nothing. He only warns me not to surf on illegal sites. Hmm, it’s a very convenient position to say that it’s my own fault. But I still have a head on my shoulders, I understand perfectly well that I didn’t do anything at that moment and I don’t fall for this trick. I don't recommend it to you either.
Well, I think ok, I’ll write an email, as a loyal customer (2 SIM cards), my problem will be solved quickly. Yeah. Now.
Act 2. It's your own fault.
I receive a response from Tele2. They made me feel guilty without understanding my situation. Just like in the situation with the goal of Alexey Nadezhin and MTS. The meaning of their answer is simple - you yourself subscribed to the newsletter:
Subscription data is connected when visiting sites and applications on the Internet, as a result of clicking on pop-up windows. This is a brilliant unsubscribe from Tele2. You need to seriously talk to your phone so that it does not go to sites while it is in a blocked state.
Features of disabling individual services
It is necessary to dwell in more detail on several popular options of the Tele2 company, because... their connection and disconnection have their own peculiarities. Short USSD commands do not always work, and to cancel services via the Internet you need to go to the service websites.
How to disable the Internet service for 5 rubles
In 2021, the Internet service for 5 rubles is not provided; moreover, there was no replacement for it in the tariff plans of the Tele 2 company. Now, in general, there are no options for unlimited Internet. Tariff plans and additional services set limits on the amount of traffic used.
The “Internet for 5 rubles” feature involves the use of a special Opera Mini browser from Tele2, in which for 5 rubles a day you can use the Internet without restrictions.
If this option was enabled earlier and has not yet been disabled, you need to check the functionality of the service. In the future, using the itemization of expenses or through the company’s help desk, you can determine whether the money is written off or not. If the money is debited and the service does not work, you must contact Tele2 employees in the showroom or through the help desk.
Short commands to connect/disconnect “Internet for 5 rubles” do not work; there are no links to the service on the company’s website.
How to disable paid subscriptions
Services can “eat up” a huge amount of money from the balance. If you accidentally connected yourself to a “Cartoons” subscription and want to remove it, but don’t know how, we will help you.
Via USSD commands
You can disable your subscription using a simple command. Enter *931# and turn off everything you don't need.
Using your personal account and the My Tele2 application
Everything here is already clear - as is the case with checking subscriptions.
- Go to the official tele2 website of your region.
- Log in to your account using your phone number and SMS code/password.
- Go to the menu.
- Disable any services you don't need.
Via Tele2 hotline
Call the operator at 611 and ask to remove all services that waste money from your balance.
Thus, we looked at the “Cartoons” service from tele2. Now you know what it is and how to disable it.
Account management
The main short USSD combinations, thanks to which the user can manage his account:
- *105# — find out the balance status;
- *108# - information about the connected tariff plan, its name, number of packages, validity period, etc.;
- *122# — “Promised payment” option;
- *123# — top up your account using one of the available methods;
- *145# — mobile money transfer;
- *159# — Tele2 subscriber’s wallet;
- *201# - number associated with the activated SIM card.
To use a command on your phone, just type it (along with the additional characters “*” “#”) on the smartphone keyboard and press “Call”.
Other popular USSD commands
Other useful combinations that are most often used by operator subscribers:
- 630 — change of tariff plan;
- 691 - current promotions and interesting offers of the company;
- 692 — reference information about all existing account replenishment options;
- 679 — receiving automatic mobile Internet settings.
In addition, there are a large number of other codes that provide access not only to reference information, but also to popular Tele2 options and services.
