Home Internet and television hotline MTS

MTS is a popular cellular operator in the Russian Federation and abroad. The company additionally provides services for connecting a fixed network, home Internet and television. If any problems or questions arise, you should immediately contact technical support, where experienced specialists will be able to provide assistance. Keep in mind that not all issues can be resolved on your own. The MTS home Internet hotline operates around the clock, you can contact it at any time.

Description of the MTS TV application

The service is a platform for watching HD television channels and online cinemas in real time. The application can be used on mobile and desktop devices. To purchase a subscription, just register a personal account.

The official client of the program is available for owners of devices based on Android, iOS, and Windows.

Description of the TV application:

1. More than 150 TV channels with high quality images.
2. Access to online cinemas (ivi, Amediateka, Megogo, Start).
3. Record and rewind video, add programs and films to the archive.
4. Watch shows on multiple devices simultaneously.
5. Availability of a section with children's content.

The digital television application allows you to watch your favorite films, TV series, and programs without access restrictions. The user selects the desired tariff with ready-made media content. If necessary, you can change the TV package parameters. The cost of a monthly subscription is 150-800 rubles. depending on the content and number of TV shows.

Description of the service and main advantages

The MTS TV online project was launched by the company in 2011, and quickly became popular among the company’s subscribers. MTS TV operates in 3G, LTE networks and via a wireless WI-FI connection. Currently, the service makes it possible to watch programs, shows, films and animation broadcast on more than 130 TV channels via the Internet on various gadgets. The service is assigned to the phone number of the current subscriber. You can watch online television:

• via 3G/LTE networks from the cellular provider MTS;
• through other Internet access points (via a modem over a home WI-FI network).

Important!
Content with a paid subscription is available for simultaneous viewing on several devices (up to 5). However, you can only use the service on 2 gadgets at the same time. In addition, for certain subscriptions, simultaneous viewing on several devices is generally not available (for example, the MTS Tablet tariff plan). For owners of mobile gadgets, connecting MTS TV on their phone looks like a good solution. In hours-long traffic jams, on vacation in nature and in other situations, using this service you can entertain your child by watching cartoons, watch news, talk shows or sports broadcasts on your smartphone screen. If you have a smart TV at home, it’s easy to organize watching television from MTS on a big screen via the Internet.

What opportunities does it provide?

The application allows you to use any functions interactively.

Watch TV on different devices

The platform is accessible from any device with Internet access. You can register up to 5 users in your personal account with 1 subscription. They get the opportunity to view content autonomously from each other at any time.

The TV application is installed on:

1. Smartphones and tablets.
2. TVs with Smart TV option or access to the Apple, Google, Android, etc. app store.
3. TV tuners with built-in Smart TV function.
4. Computers, notebooks, laptops, etc.

MTS TV is downloaded from official resources. The client is downloaded in the interface of the device that you plan to use to watch the video.

TV channels

The list of TV shows is available on the main page of the application. In the main tab, the user views the broadcast playlist. 20 online programs are free. They are viewed without prior subscription.

Broadcast topic:

1. News (“360˚”, “Russia 24”, RTD, Euro News, “Izvestia”).
2. Music (Europa Plus, Bridge TV Hit, “Strana FM”, “MTV Russia”, “A Minor”).
3. Films (“Friday”, “Scary TV”, “Russian bestseller”, TV 1000, “Indian cinema”).
4. Sports (Eurosport 1, “Match Premier”, “Football”).
5. Content for children (Disney Channel, Multilandia, Carousel, Gulli Girl, Tiji).
6. Educational programs (National Geographic HD, Viasat History, “Secret”, “My Planet”, “Hunting and Fishing”).
7. Society and politics (“Together-RF”, RBC, “Spas”, “Mir 24”, “Healthy TV”).

Free channels can be viewed without prior subscription.
An additional tab displays the TV schedule for the week ahead. The list of TV channels also includes foreign programs in 26 languages ​​from 17 countries.

Wide selection of films and TV series

The MTS cinema library has thousands of videos for viewing online. Movies and TV series are displayed in mobile tabs by genre for ease of use.

List of the most popular topics:

1. New items for this year.
2. Movies from rated distribution.
3. Action.
4. Horror.
5. Detectives.
6. Thrillers.

Access to watching films and TV series from the library is free. However, videos from sections with subscriptions to online cinemas can only be downloaded after paying for a special tariff. The average price for a subscription to Megogo or another similar service is 150 rubles.

Browsing without spending data

Regular MTS subscribers receive unlimited access to television and cinema. Traffic provided as part of the TV package is not deducted from the main gigabyte package. There is no limit on watching videos. Other users of the service spend web traffic in accordance with the tariffs of other providers.

Regular subscribers watch TV without spending traffic.

Advantages of the MTS TV service

Watching movies and TV shows on MTS TV involves a number of features. The service is characterized by users only on the positive side.

Advantages:

1. The application is available to any network subscribers.
2. LC television is not tied to a communication provider. For authorization in the profile, SIM cards of any Russian operators are used.
3. The “Multiscreen” function allows you to watch a TV show with the whole family on different devices.
4. High digital video resolution on large screens.
5. Optimal set of options in tariffs. Thematic TV programs are collected taking into account user preferences.
6. Low price. A starter package of 20 programs is provided free of charge.
7. No advertising.
8. Channel preview.

An additional advantage of the service is the opportunity to purchase an inexpensive MTS set-top box running on the Android OS.

It can replace any smart TV thanks to new built-in features, including the Google Play app store.

Important Features

Before registering in a TV application, the user must learn some nuances of the service. The feasibility of a subscription is determined based on the technical parameters of operation. Before using the service, you can check the ability to connect to a home device, for example, an old computer or phone.

Free period

As part of seasonal special offers, there is a 100% discount on the first subscription. The provider annually holds a promotion to attract customers. The discounted rate is valid for the first 2 months from the moment the service is activated.

The free period is valid for the first 2 months.

Additionally, the operator provides the “MTS TV free” package. It contains analogue broadcasting channels broadcast by Russian television. Watching major TV programs is available to any unregistered site visitors.

Do you need special equipment?

MTS TV is a personal account, a special application for watching TV on the Internet. The purchase of special equipment is provided only if there is no access to the network. First, determine the type of connection - Wi-Fi, mobile, cable, satellite Internet. Next, select a video format convenient for viewing - on a large and/or small screen (TV, PC, mobile device). Based on this data, equipment owners analyze a possible connection scheme to image output devices.

If the user plans to watch movies using a phone, then the kit should be supplemented with an HDMI (USB) cable, and a special program for interface synchronization should be installed on the smartphone. The image from the small screen will begin to be broadcast to the television monitor after pairing the devices.

If the TV has access to Wi-Fi, the phone is connected using adapters. The method is expensive, but can help out if there is no active access point on the TV itself. Cables are purchased with connectors for router/TV and mobile phone.

If the user has a smart TV receiver or Wi-Fi tuner, the MTS TV application is connected directly without wires or adapters.

Where to download applications for smartphones and tablets

The program is available for download in official application stores.

Download methods:

1. On Google Play for phones and tablets based on Android OS. When searching for a service, enter the name of the application “MTS TV”.
2. In the AppStore for iOS devices. In the search on Apple, they type in the name MTS TV.
3. In the Microsoft Store for Windows Phones, Windows-based PCs. When searching for applications, names in Cyrillic and Latin are used.
4. From third-party Internet software resources. Before downloading, the program is checked for the presence of the official digital signature of the developer, as well as viruses. “Gray” firmware is required if the device’s operating system is not suitable for installing the official application.

The MTS TV program is available on Google Play.
An additional method for downloading MTS TV is presented on the provider’s website. To download the application, you need to go to the “Communication” tab from the main page of the service, go to the mobile services section and select MTS TV. Programs are downloaded in the lower left corner of the interface. The software can be installed on LG, Samsung, Xiaomi, Sony, Philips, Sharp TVs; Apple and Android consoles of the latest generations, as well as mass models of phones, tablets and computers.

How to disable the service if necessary

To disable access, you need to use any convenient method.

1. Through the application. You need to go to the “Subscriptions” section and select the service to disable. Click the “Unsubscribe” button. You will need to confirm the operation, after which the service will be deactivated.
2. Through the “Personal Account” service, find the required package in the “Subscriptions” section in the list of active services and disable it (click the appropriate button).
3. Via SMS message to system number 999 with numbers 1, 2, 3, 4, respectively, for packages and types of subscription: daily and monthly.
4. Send a USSD command to the provider from your mobile gadget. The command format depends on the specific subscription:

How to watch MTS TV

Connecting applications is done in a few clicks. The registration and setup procedure takes no more than 10 minutes.

On PC and laptop

Registration in your personal account is carried out in several stages:

1. In your browser, go to the MTS TV page.
2. Open the online account section.
3. Register by entering your contact mobile phone number (any).
4. Click the "Get Password" button.
5. Copy the text from the reply SMS and paste it into the confirmation form.
6. After authorization, click on the Admin section.
7. Activate the “TV channels” package and additional options in the “Purchases” section.
8. Download the application for the OS you are using.
9. Log in.

Registration takes place in several stages.

Watching films and TV series will be available both on the provider’s website and in the application.

Via TV set-top boxes

Tuner settings are done differently. The user must first connect the set-top box to the TV and Wi-Fi, and then proceed to download the MTS software.

Instructions:

1. Open the application store through the set-top box/TV menu.
2. Install the program by finding it in the search (using the remote control).
3. Register your MTS TV personal account on the website or in the application.
4. Log in by entering your username and password.
5. Set up your subscription in the “Profile” section (Admin).
6. Wait for the service to connect.

Via Smart TV

The process of connecting the MTS TV kit to the TV is intuitive and simple. The user needs to download the application from the built-in menu. To do this, configure the receiver to transmit data - turn on the Wi-Fi access point. Then go to the application store and download the desired program. A subscription is issued after registering in the service. Instructions are given above.

The MTS TV application is downloaded from the menu.

On a smartphone and tablet

On mobile devices, the application is activated in 6 stages:

1. Download the program in accordance with the parameters of the OS used (Windows, iOS, Android).
2. Browsing through the program catalogue. For example, they include Channel One. The login window will appear.
3. Install and launch the software.
4. Register a personal account using the number of any provider.
5. Send the code from SMS in the window that opens.
6. Go to the “TV channels” section and pay the tariff.

After connecting your subscription, you can start viewing content.

Additional MTS support service.

Anyone can call MTS, but not everyone can wait to be connected to an operator. Therefore, if you suddenly asked the question “How to call the MTS operator?”, especially for you, there are alternative methods that have been introduced for independent analysis and information and are presented below.

Sequentially (from effective to less productive option) we can designate: the official MTS website, subscriber account (corporate and private), as well as groups on social networks.

Social media

Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.

Instructions:

• Use the site search or click on the button with the site logo to go to the official community.
• Subscribe (join the group).
• Click on the “Write to chat” button. The average response time is 1-3 minutes.
• Consultants work around the clock and are ready to help with any questions.
• Just write to them and they will try to solve the problem individually.

Official site

MTS is constantly improving and developing due to technological trends and the popularization of web pages.

Convenient design, thoughtful structure and logical division of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.

Website address: mts.ru

Useful information: to select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.

All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions for disabling, disabling or setting up services.

It is recommended to specify the correct location immediately after visiting the start page. This can be done by clicking on the city, located centrally at the top (header) of the site.

Personal account and mobile application

The service for remote control and self-management of tariff plan settings, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easiest resources to obtain informational assistance.

In MTS, the subscriber’s personal account is available at a single address on the Internet: mts.ru; for authorization, you need to enter your phone number and password. Immediately after logging in, access to the subscriber number settings is available.

The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.

Important! You can use the “Feedback” function in the application. This is the MTS online help desk. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.

Requirements for viewing devices

The provider recommends using the application on modern devices that support high connection speeds. Only in this case the quality of sound and image corresponds to the digital TV protocol.

Computer

The device's operating system affects the ability to use the official application. If your PC is not Windows or Mac based, you will have to watch MTS TV in a browser.

Computer requirements: Windows OS - 7+; Mac OS - 10.6+.

Other operating systems are not recommended by the company due to possible technical incompatibility.

Mobile set-top boxes

To use the application, MTS sets minimum requirements for smartphones and compact (portable) tuners: Android OS 5.1.2+, iOS 5.0+.

MTS puts forward minimum requirements for mobile set-top boxes.

If the set-top box does not meet the stated parameters, the subscriber can check the performance of the kit independently, experimentally.

Algorithm:

1. Go to TV MTS website. In the browser line, after the slash, insert the word client and press Enter. The created link will redirect the connection to a section of the service that is closed for display.
2. Select "Version for non-OS phones" or another option.
3. Go to settings and click "Check".

If the set-top box or smartphone is compatible with the application, the site’s algorithms will start playing a test video with sound. This method allows you to evaluate the quality of the video immediately before activating your subscription.

TV set-top boxes

Digital tuners are selected based on data transfer speed. The more kilobits per second the set-top box receives, the better the image. To fully view the video, a speed of at least 512 Kbps is required. HD and Ultra HD formats are suitable for communication at speeds of 6 and 19 Mbit/s, respectively.

Minimum requirements for tuners: Android TV 7.0+ and Apple TV 12.1+ firmware. The application is functional on any OTT set-top boxes.

Browsers

Unlimited TV viewing in browsers is allowed with VPN and Proxy disabled. An unencrypted connection is required to identify the user on the network through the transferred gigabytes.

Unlimited TV viewing is possible without a VPN.

MTS's only recommendation for using the browser version of the site is to install a web browser with fast engines like Chromium. Watching movies in high quality is available in the latest versions of Opera, Mozilla Firefox, Google Chrome.

MTS home Internet technical support phone number

Technical support for MTS home Internet is available at the same 8-800-250-0890. Before making a call, you also need to reboot the router, check the integrity of the cable and prepare a contract in order to provide the operator with the necessary registration data.

If you want to talk to a person who specializes only in Internet operations, after the call press 0 - 1 - 2 - 0. But we advise you to listen to the answering machine message just in case. Sometimes teams change, and the path may lead to a completely different support department.

Please note that the indicated MTS home Internet and television hotline is a toll-free phone number for calls from Russia. If you try to dial the specified combination of numbers while roaming, you will have to pay for the conversation.

Popular offers

The list of paid TV subscriptions is located in the “Promotions” section of the main “Communication” tab. The provider connects popular options at a low price (with a discount).

"Super"

The package offer gives access to more than 100 MTS channels for 99 rubles. per month. As a bonus, subscribers are given access to free viewing of films and TV series.

"Super plus"

Connecting to a tariff gives access to 150 MTS TV shows for a subscription fee of 149 rubles. The first month of using the service costs only 1 rub.

"Online cinemas"

Subscriptions to third-party resources are paid separately from the main TV package. If necessary, the subscriber can use the service of several selected cinemas. As a bonus, partners provide access to 61 channels at the “Entertainment”, “Cartoons”, etc. tariffs.

Subscription to “Online Cinema” is paid separately.

Other subscriptions

The standard set of packages includes the following services:

1. “Basic” (150 different TV programs).
2. "Premier Match" (Russian football news).
3. “Cinema Mood” (new releases and bestsellers).
4. “Ocean of Discovery” (educational shows).
5. “Sports” (online broadcasts of competitions).
6. “After Midnight” (a movie for those who go to bed late).
7. “Childhood” (cartoons).

Subscriptions can be combined. The tariff for the whole family is 450-550 rubles. per month.

Disconnection from MTS TV

The operation is available in your personal account on the MTS TV website.

Instructions:

1. Log in to the service.
2. Go to the “More” (“Mine”) section.
3. Select the package (option) to disable.
4. Click the unsubscribe button.
5. Send the confirmation code sent in the reply SMS.

Disconnection from MTS TV occurs in your Personal Account.

The remainder of the package is active until the day the option is next activated (the date on which the subscription fee is charged).

How to more effectively contact an operator.

If you nevertheless decide to call the MTS hotline, in order to speak directly with the operator, use the following series of recommendations:

1. Monday Friday. All days in this period are working days, so to quickly connect with a consultant you need to call in the evening from 22:00 to 08:00 in the morning.
2. Saturday Sunday. On weekends, the situation is opposite to weekdays; to ensure a guaranteed connection, it is advisable to call from 11:00 to 18:00.

On average, the response time of the technical support service varies from 1-2 minutes to infinity. This is due to the fact that the desire to “call the MTS operator directly” is the most popular way of feedback.

Payment methods for MTS TV

You can top up your TV subscription in 2 ways.

Using the My MTS account (for internal subscribers):

1. Log in to the application.
2. Go to the “More” section, select “Entertainment”.
3. Click on the option with one click.
4. Go to "Connect".
5. Provide payment details.
6. Confirm the operation by entering the code from the SMS.

Using the MTS TV application (for subscribers of any operators):

1. Go to the MTS TV website.
2. Select Admin, “My” tab.
3. In the left column, click “Purchases” → “Subscriptions and Services.”
4. Select the required package to connect.
5. Click "Pay" by entering your card details.

A notification will be sent to your mobile number about the crediting of funds for a paid subscription.

How to link multiple devices

The connection is available for any devices that meet the minimum MTS requirements.

To link your phone or computer to your personal account, use the instructions:

1. Log in to the application using the main number specified during registration.
2. Enter the code from the SMS into a special form.
3. Repeat the steps on each of the 5 devices you want to connect. The system will automatically allow new users access to view.

The profile is unlinked after logging out of the personal account.

How does Contact help?

Today, the use of the Contact Center from Mobile Telesystems provides an opportunity for unconditional and most objective consultation on absolutely any issue related to mobile services from the No. 1 company in Russia. Moreover, subscribers can receive information support, including technical support. Finally, with any number listed above, you can quickly resolve almost any questions that arise regarding the loss or blocking of a mobile device. Additionally – activation or deactivation of services.

In general, Contact is always a convenient and most reliable source of information on issues related to working with mobile communications. The price of calls to the above numbers is always 0 rubles and 0 kopecks, so subscribers do not have to worry about their balance.

Reviews about MTS TV

Yulia, 27 years old, Krasnodar

I have been watching TV from MTS for the third year now. Satisfied with the price and high-quality video content. Depending on my mood, I can order additional traffic packages. I didn’t find any flaws in the personal account interface. Services can be activated in 2 clicks. Payment by card online. Convenient service for modern life. Completely replaced satellite TV.

Nikolay, 45 years old, Chita

I connected the service after showing an advertisement with Nagiyev. I use "Unlimited". The service is suitable for using TV with the whole family. My wife watches TV series during the day, but I prefer football in the evening. Favorable tariff for mobile communications and home television. The basic Internet traffic package is retained in full. Expenses can be controlled in your online account. Payments are accepted around the clock, and connection packages are activated instantly.

Natalya, 35 years old, Tobolsk

I use TV from MTS, although I am a regular Beeline subscriber. I rate the service positively. In your personal account you have access to all options and subscriptions, funds are credited without delay. I liked the “After Midnight” tariff plan the most. They show high-quality films with well-developed graphics. On large plasmas Ultra HD looks realistic. I look forward to adding a section with 3D films soon.

Irina, 21 years old, Vologda
Quality service. In your personal account, the connection price is set and full information about the option parameters is displayed. I use TV on all devices. I have already tried a Chinese TV set-top box, an old Samsung phone, a tablet and a computer. There were no difficulties connecting the option. The price is simply amazing. A good addition to a cellular tariff when you need a TV once a day.