ROSTELECOM

Advantages: none Disadvantages: scammers working in the company. not qualified specialists (students are smarter than your so-called specialists). Comment: Good afternoon! 3.07.2021 I contacted Rostelecom with a request to change my tariff to the “Game” tariff according to your advertisement on the official website 520 rubles/month. /800MB/s. , but the information service employees replied that they did not have such a tariff. Available only for 890 rubles per month. Then I said that I was watching a stream with top streamers who were actually advertising this tariff on the stream (screenshots of the streamers are attached). But the operator told me that they were most likely just scammers. After a long conversation, I asked to be connected to a senior specialist, but my request was ignored, he did not transfer to a senior specialist, but simply hung up because... I was immediately asked to rate the operator, then the phone call stopped. I called the information service again, but before that I went to the official website of Rostelecom and saw that on the site there is an advertisement for the “Game” tariff; there you can click the “More details” button and after that the price of this tariff is displayed: 520 rubles / month / 800 MB / s (There are no more details there. The screen is attached). This operator began to make jokes, because... WHAT HE/SHE SPEAKED ABOUT IN THE TARIFF DESCRIPTION IS NOT. The operator said that this tariff plan at this price can only be purchased by new clients of your company. He/she never answered the question “Why is this not written down anywhere?” We made an application. And also an application for the first specialist, who did not transfer the call to a senior specialist, but simply hung up, moreover, that specialist spoke to me in a raised tone. I called the information service again on 07/04/201. asked to immediately connect me with a senior specialist. Having told all the details, they gave me a new introduction... old subscribers can also connect to this tariff, but they should not have digital TV connected. I also couldn’t answer the question “Where is this written?” All they can do is apologize. But what's the point of these apologies? At the same time, I corresponded on the official website in the chat. He provided all the information there, but it’s a complete mess there... They don’t give any information, they just write standard phrases, wait a few minutes, etc. and yesterday 07/10/2021 Some of the correspondence was deleted. To this day I cannot get an answer. Your employees are simply making me look like a fool... I wrote these SMS, I saw how they were received (the green check mark was on), but the employees write only one phrase... “we do not delete SMS correspondence.” They cannot answer the question of where some of the correspondence went. Today is 07/11/2021. I called the information service again to inquire about the application. I asked the employee to immediately switch me to a senior specialist. I briefly told him the situation, he asked me to wait a while to review my application. After which he began to talk complete nonsense... That they have a “Game” tariff only for 890 rubles/month. I told him 10 times that there was an advertisement on the official website, told him in detail what was written there, etc. In response, I heard that they do not have such information about the “Game” tariff of 520 rubles/month/800MB/s. Then I asked him why I should wait for some kind of application to be reviewed...if you have an advertisement for this tariff with a certain amount and speed on your official website. The answer he also received was that he did not have such information. After which I asked, then your company is engaged in fraud? but in response I heard from your employee.. “DO YOU HAVE ANY MORE QUESTIONS?” Now please explain to me why your employees are making a point that is not on the site (this promotion is valid for 30 days, then only new subscribers can subscribe to this tariff, then it is necessary that digital TV is not connected, or in general they say that this is a scam site. .this phrase just killed me). Everything listed by your employees is not found anywhere on the website (I am attaching screenshots). They say that this tariff is only for Kaliningrad, but all this is a lie. If I can choose my city, and not the region, then I am interested in my city (Zelenogradsk, Kaliningrad region). Why am I being offered to see the area? How are your employees certified or trained before going to work with clients? Why are they not informed and don’t even have the intelligence to go to your official website and look at the information there. But this is half a bid.. I myself provided them with information in screenshots (which I also provided to you) and in order for them to check it (go to the site and see for themselves) they need from 10 to 30 days. What kind of nonsense is this? Do you have 2 people working in the service that deals with applications? WHY SHOULD I WAIT FROM 10 TO 30 DAYS. IF YOU HAVE ADVERTISING ON YOUR OFF.SITE. CLICKING THE DETAILS BUTTON DISPLAYS THE PRICE 520R/MONTH.800MB/s. THERE IS NO MORE INFORMATION THAT YOUR EMPLOYEES LISTED ABOVE TOLD ME ABOUT. ACCORDINGLY, I CAN AND WANT TO CONNECT TO THIS TARIFF PLAN AT THE PRICE INDICATED IN THE ADVERTISING. AND DUE TO THE FAULT OF YOUR UNQUALIFIED SPECIALISTS (IF THEY CAN BE CALLED SPECIALISTS AT ALL), I CANNOT DO THIS SINCE 07/03/2021. AND TO THE PRESENT TIME. I'M BEING REFUSED FOR UNCLEAR REASONS THAT THEY COME UP WITH..EVERY SPECIALIST SAYS SOMETHING NEW..BUT THIS IS NOT WRITTEN ANYWHERE..HOW HOW LONG WILL I STANDER WITH THIS RUDE, LIES AND LACK OF PROFESSIONALISM FROM YOUR EMPLOYEES. Based on the words of your specialists, it turns out that the Rostelecom company is engaged in fraud, because the advertising of this tariff plan is not true. Your employees are making the company look like a fraud. This is fine? I really want you to understand this situation and transfer me to the “Gaming” tariff as soon as possible at the price indicated in the advertisement (520 rubles / month / 800 MB / s speed) And your incompetent specialists received a well-deserved punishment. I don’t want to bring the case to court (I have all the conversations with the operators, I also have screenshots). I can’t attach the screenshots here, but I sent them several times to the Rostelecom website in the chat. The issue has not yet been resolved. although the minimum period of 10 days has already passed. There were no notifications that it took more time (although you just need to go to the site and check the information that Ya. provided). Although the employees refer to the Federal Law “On Communications,” it is written there that if the period is increased to 30 days, then they must notify me. Thank you in advance.

Maintenance from the operator

Any equipment requires regular repair and maintenance. You can constantly complain that there is no water in the tap, and the apartment is deprived of electricity for some time, because such events are really necessary. This point is also present with the provider Rostelecom. But in television and Internet communications, a lot can be accomplished in a way that customers don’t always notice. The work is not carried out every day, but it helps eliminate current glitches and increase the stability of the Internet connection .

If errors occur during the connection process, reboot your home appliances. First of all, this applies to a personal computer. If there is no Internet connection, call technical support number 88001000800. Ask consultants what the problem may be. If there is work on the part of the operator, you will find out the relevant information. In addition, you will be told when your Internet access will be restored.

If ADSL speed drops

If the Internet and ADSL connection are poor, the reason may be due to excessive load on communication channels. Consider the fact that today every family has a huge number of devices. This contributes to “clogging” of channels, that is, gadgets interfere with each other. What to do in this case? Switch to optical lines (not always possible) or change the tariff.

In addition, ADSL connection has another interesting characteristic. When the outgoing channel is loaded (someone in the house may be talking on a video call or uploading pictures to social networks), the incoming channel also drops, resulting in poor Internet connection performance. The same happens if there is no torrent upload limit (it is recommended to set the upload to 15 kBits per second).

Difficulties with mobile Internet

Correcting the situation when the Internet on a mobile device is not working properly is quite difficult, almost impossible. There is no point in calling technical support, because they will tell you that everything is fine and tell you that you just need to reboot the device. In the department, complaints will also lead to nothing; a positive outcome is rare. Rostelecom employees will advise you to change your location, although no one, of course, will purchase a new home because of poor mobile Internet performance.

PC problems

If the computer loads videos and other materials too slowly, or the Internet browser does not work well, the provider’s clients immediately blame the latter. In this case, you should definitely check the serviceability of your equipment :

Restart your PC. It is likely that the operating system has encountered a problem that is making it difficult to access the network. In most situations, a restart can be considered a universal solution to the issue that will help return the device to correct operation.
Check your equipment for viruses. We cannot recommend any specific antivirus, since each of them has its own advantages and disadvantages. Look for free utilities (at least for trial use) that have the widest functionality.
Download a special program called CCleaner to scan your PC. First you need to remove garbage from your computer using a special button. Next, it is recommended to eliminate errors in the registry. Don't be afraid to do something wrong, since the utility works independently, you don't have to control it.

If this does not help, connect another device to the network and look at the speed level. A high level indicates the presence of malfunctions on your PC. In difficult situations, you may be faced with the need to reinstall the operating system.

Network speed testing is available not only on a PC, but also using a tablet or smartphone. It is enough to download a special mobile application called Speedtest to perform test measurements. If the indicators are normal, you need to deal with the PC.

Features and services

Reviews on the Internet and television of Rostelecom contain mentions that many are satisfied with the comprehensive service. You can simultaneously connect to the World Wide Web and multiple channels. All this will work with fairly tolerable quality. Of course, in large cities, competitors have similar packages that are cheap, but in small towns, as a rule, the population simply has no choice.

If the optics are working stable, as noted by reviews on the Internet and television of Rostelecom, the repair sometimes extends over a fairly long period of time. Indeed, specialists immediately indicate the time frame within which the work will be carried out, and yet no one wants to wait, even if it is agreed upon immediately, but still for a whole week. And when all external multimedia sources - both television and the network - depend on one provider, this creates especially strong discomfort in life. A person literally feels torn out of society, having no idea what is happening around him.

Step by step guide

After finding out the reasons for the incorrect operation of the Internet from the Rostelecom provider, you can consider the diagnostic algorithm :

First stage. If the connection is not working well, restart your PC. The same applies to a tablet computer or smartphone.
Second phase. In a situation where this does not help, reboot your modem or router.
Third stage. If the above two steps do not produce any results, check whether the computer is functioning correctly. In the case where the Internet connection is bad only on your PC, you need to understand its performance. But if the Internet is slow and you encounter failures on all the equipment in the apartment, move on to the next step.
Fourth stage. Call Rostelecom technical support number 88001000800 and inform the consultant about the poor Internet connection. Then follow the instructions that the company employee tells you.

If you find out that the cause of the breakdown is a malfunction on the line or equipment of the operator, you can apply to correct the situation.

How to complain about a provider

When the Internet connection is slow or interrupted, users become irritated and stressed, especially if they have urgent work to do online. If company employees do nothing, you can do this:

Daily calls to technical support, or even better, hourly, since you pay for the connection, and therefore have the full right to the normal provision of services, in accordance with the terms of the contract.
Complain in writing to the provider's office. You will receive a sample application from Rostelecom employees (the disadvantage of this option is that, according to the law, they give as much as sixty days for a response, which delays the procedure).
Complaint to Rospotrebnadzor or application to the prosecutor's office. If this does not help, there is an option with litigation. Although this is a rather expensive and time-consuming process, which can also be complicated by the lack of significant evidence that the operator is wrong.
Search for acquaintances among company employees who will help resolve the connection issue. As practice shows, this method is the most effective, although at first it can be intimidating.

You shouldn’t leave everything to chance; it’s important to ensure that the company restores access to the network at an acceptable speed level.

The situation is improving

As can be seen from reviews of Rostelecom’s Internet, in some cities there has recently been an increase in the quality of services. The provider explains this by a large-scale update of the equipment used. Those users who found themselves in the renovation area report that communication interruptions have disappeared, the quality has become good, and the speed has become stable. Of course, the service is still more expensive than most competitors, but here it is at least worth the money.

When choosing the best option, you need to analyze what the feedback is on the work of other organizations. Some reviews about Rostelecom's Internet contain mentions that in populated areas all alternative organizations offer either the same quality or even worse services. Even taking into account small monthly savings, it is not worth working with such companies, so the best option would be the classic Rostelecom. But if there is a company in the city that offers good service, then it is worth comparing its price conditions with the organization in question - it is likely that it will be cheaper. At the same time, you should choose Rostelecom only when you can check from the latest news that your area of residence has recently come under an equipment upgrade program. Otherwise, the user’s reviews of Rostelecom’s Internet will probably be negative.

Is it worth the money?

Almost all service users agree that Rostelecom asks for too much money for its service. If you compare the company’s tariffs with its competitors, then per month the difference reaches 300, or even 500 rubles. No one wants to overpay such an amount, especially since this money does not guarantee impeccable service. Recently, Rostelecom’s mobile Internet has been actively promoting. Reviews about it indicate that here too the problems that were typical for wired ones remain.

The main advantage of the provider is the proximity of offices where you can arrange a connection, numerous technical support services, thanks to which the client can get through without any problems. True, people prefer to pay for the Internet rather than for support that registers problems. Anyone expecting high quality service will probably be disappointed. This is evidenced by reviews of Rostelecom’s Internet in the Moscow region. Both in small towns and in the immediate Moscow region, the quality of services leaves much to be desired, especially considering the above-average market prices for services. On the other hand, in some small localities Rostelecom simply has no competitors, so there is no choice.