How to call Beeline's hotline? Operator support phone number

Every large company has a Customer Contact Center where you can get professional help and technical support, thereby solving various kinds of questions and problems regarding the product or service.

The mobile communications company Beeline is no exception. It has become popular and competitive throughout Russia and Kazakhstan and is focused on customer needs with a wide range of services. The combination of price and quality determines this popularity.

Beeline always meets customers' needs and provides the necessary assistance online around the clock. He is ready to provide technical support to anyone in need of qualified assistance, regardless of the telephone set, mobile network and geography of the outgoing call. You can contact technical support from any mobile operator, from any phone, from anywhere in the world.

All Beeline hotline numbers

Beeline's support service consists of several departments - from the cellular customer assistance center to the technical assistance service for home Internet and television. Each department has its own toll-free hotline. All phones are available 24 hours a day. We tell you in which case which number to call. Bookmark this page so you don't lose it.

Beeline hotline numbers for individuals:

• 0611 – short number for Beeline helpline on mobile communications issues. Calls can only be made from mobile phones. The call is free only for Beeline subscribers.
• 8 800 700-06-11 – 24-hour Beeline hotline for mobile communications. Calls from any mobile and landline phones are free.
• +7 (495) 797-27-27 – telephone number to contact the operator in international roaming. From Beeline mobile – free.
• 8 800 700-00-80 – call this technical support number if you have problems with the operation of the USB modem. For questions regarding the operation of the mobile Internet, please contact the numbers listed above.
• 8 800 700-80-00 – technical support service for home Internet and television.
• 8 800 600-80-08 – Beeline home Internet and TV hotline – for questions of payment, changing the tariff and connecting services.
• 8 800 700-83-78 – this number accepts applications for connecting home Internet and TV.
• 8 800 700-99-66 – telephone number of the home telephony technical support center.

Beeline support phone numbers for legal entities:

• 8 800 700-06-28 - Beeline Business technical support phone number for mobile communications.
• 8 800 700-80-61 - Beeline hotline for corporate clients on fixed-line communications issues.

Outgoing calls to all Beeline hotline numbers starting with “8 800...” are free from any phone throughout Russia.

Internet technical support for Beeline customers

Some people really don't like talking on a cell phone and prefer to receive help electronically. If you also belong to this category, then you need to go install the “My Beeline” application on your smartphone.

. There you will find an online chat to contact support.

If the Beeline hotline is busy, you can use independent Internet support for Beeline customers using your “Personal Account” . Here you can get a printout of calls, find out details about your expenses, order bill details, and turn off annoying and money-consuming services.

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How to call the Beeline operator for free from a mobile phone

You can contact a Beeline support operator using the short number 0611. If you call the call center from a Beeline mobile phone, the call is free. The support works around the clock, although it’s not easy to reach a “live” specialist on this phone number. Subscribers complain that they have to hang on the line waiting for a consultant to respond for about an hour.

We recommend calling the operator on the 24-hour hotline 8 800 700-06-11. The call is free from mobile and landline phones of any Russian providers. Below we tell you how to contact a “live” specialist from the Beeline help service.

How to contact the Beeline operator directly

Let us warn you right away: it is impossible to reach the Beeline hotline without an answering machine. A robot intermediary that receives calls helps sort requests and redirect them to the appropriate customer service departments: help desk or technical support.

In addition, a number of issues do not require specialist intervention. Clients are able to figure out the issue on their own, and the autoinformer helps them with this. For example, block a SIM card in case of phone theft or find out the terms of the tariff or a list of connected services.

We urge you to be understanding of the operator’s attempts to optimize the work of the free hotline, and now we will tell you how to quickly reach a “live” consultant :

1. Dial 8 800 700-06-11. Call from any phone that does not belong to Beeline - this is important.
2. Listen to the answering machine before the voice menu begins “Do you want to become our client?” and press the number 0 on your phone keypad.
3. You will hear: “Do you want to talk to me?..”, after which the autoinformer will once again try to voice the voice menu. Don't listen to him and press 0 again.
4. In response, you will hear that your call has been transferred to a support specialist.

Watch a video on how to call Beeline from another operator:

Alternative ways to contact the Beeline operator besides the telephone

All recommendations are primarily based on calling the operator. However, when the answering machine begins to irritate, customers lose patience and it seems to them that all the promises about the Beeline service are a scam, and the attitude towards subscribers is disgusting, they should calm down and think about alternative methods of contact. The hotline is often overloaded, so it may be easier to submit a request for information in another way. It will be more efficient .

What else besides a call

If you have tried all possible ways to get through to the operator, but the connection never happened, then several more action algorithms that will allow you to get the necessary information can be an alternative:

• Frequently with Beeline technical support - messaging service - https://beeline.ru/dl. You describe the problem in the text of the message and send it to the operator. You will also receive a response in the form of SMS. The service is provided from 7.00 to 22.00 Moscow time, do not forget to take this small detail into account.
• Dial the Beeline helpline number and during the waiting period press “1” so that your call is recorded for the feedback function. Just keep your phone handy and the operator will call you back.
• WhatsApp – number 8-800-700-06-11 can be added to your contacts and you can also ask questions in correspondence mode. Calling won't work.
• You can contact us by email. Wherever required, do not forget to provide feedback information.
• After registering and creating a personal account, you can ask a question to technical support via internal mail.
• Use the feedback form on the website. At the top right side you can see the “Any questions?” section. Fill out the form, indicate the requested information, state the essence of the question and leave the email address to which you need to send a response.

As you can see, there are more than enough ways of alternative contact. You just need a little patience and your issues will be resolved soon.

No one canceled the personal meeting

If the issue is related to finances, changes in tariffs and other aspects that must be resolved without fail, but you couldn’t figure it out using your personal account, contact your nearest office. It should be noted that Beeline operates seven days a week, 12 hours a day.

To apply, be sure to bring your passport with you so that the employee can confirm your identity before starting to manipulate your data. For those who are abroad, such an opportunity may not be available, as there are not representative offices everywhere.

Beeline technical support hotline for home Internet, television and telephony

The technical service deals with the operation of home Internet and TV. If the Internet at home is intermittent, the speed has dropped, or the television freezes, call the free Beeline hotline 8 800 700-80-00.

For questions about paying for home Internet and TV, changing the tariff, or connecting to additional services, please contact the toll-free number 8 800 600-80-08.

If there are problems with your home phone, they will help you by calling the support number 8 800 700-99-66.

In addition, advice from a technical specialist and assistance from other subscribers in resolving certain issues related to setting up or operating home Internet and TV can be obtained on the official thematic forums of VimpelCom OJSC:

• Beeline home internet support forum.
• Beeline home television support forum.
• Home telephony support forum.

Beeline operator numbers for different situations

Depending on your location, as well as the topic of the issue, it is better to contact specific operator services. To resolve certain issues, there are separate telephone lines:

• You can consult the tariffs and check the connectivity by dialing the number.
• Questions related to the operation and maintenance of the Beeline USB modem should be addressed to the phone number.
• Use your phone for wireless Internet settings.
• If you need to get system settings for mobile media, call the number.
• If you need help from an operator and you are abroad, you can call +7 (495) 974-88-88 from any phone.

How to contact Beeline support in other ways

If you have access to the Internet, you can get advice from a Beeline support specialist online.

Here's how to contact your operator's support team online:

1. On the official website beeline.ru by clicking on the online chat icon in the upper right corner (next to the button to enter your Personal Account). To start a dialogue, enter your mobile phone number, name and security code from the picture.

2. In the Beeline mobile application. The chat icon is located in the upper right corner of the main screen.
3. On social networks Instagram, Vkontakte, Facebook and Odnoklassniki. Register in any of the listed social networks and visit the official page of the operator. To contact Beeline support, write a message through the personal messaging system. On VK and Facebook you can do this directly, but on Insta or Odnoklassniki you will have to first subscribe to the public page for this opportunity to open up. First, the robot assistant will respond to your message. It performs the same functions as its telephone “brother”, the answering machine - it sorts requests and answers typical user questions. If your situation is unusual, the program itself will switch you to a live consultant. You have the right not to communicate with the robot and demand that a person join the dialogue. To do this, send a message to the chat with the text “Operator”. On average, you have to wait 15-20 minutes for a specialist’s response.

Other Beeline technical support phone numbers

Even while traveling, you may have problems with communication or questions about the operation of the company’s services. In such cases, you need to remember the contacts of the Beeline technical support service in roaming. Note that the two different numbers correspond to two different situations:

• The Beeline technical support telephone number for those traveling within the country is 0611.

Please note that the contact is not available when located in the territory of the Republic of Crimea and the city of Sevastopol. Calls from mobile companies will be free;

• The second Beeline customer support phone number is 8 495 797 2727. You can use it if you are abroad or in the territory of the Republic of Crimea or the city of Sevastopol. Calls can be made both from mobile operators (free) and from city phones (paid).

The numbers above allow you to solve the problem with cellular communication, even if you are on the other side of the world. We remind you that you can write to the operator via messenger if you cannot call for free. Sending messages is charged according to the connected Internet package. And here you will find information on how to activate a Beeline SIM card on your phone.

Beeline contacts: official website, personal account, mobile application

Beeline Russia contacts:

• Official website: beeline.ru
• Login to your personal account: my.beeline.ru
• Mobile application "My Beeline": iPhone, Android, Windows Phone
• Social networks: Facebook, Twitter, VKontakte, YouTube, Odnoklassniki, Moy Mir Mail.Ru, Instagram
• Mobile email: [email protected]
• Email for home internet and TV: [email protected]
• Home phone
• Email for corporate clients: [email protected]
• USB modem support forum
• Support forum Home Internet
• Support forum Home TV

It will not be possible to call a specific Beeline service office, so all questions that arise must be resolved through the call center.

Short number

The most optimal way to contact a consultant is to call the short number 0611 (only from a Beeline SIM card). This is a support phone number that works as an interactive answering machine. After connection, existing issues are resolved according to the following scheme:

• Select one of the voice menu items that relates to a specific situation.
• Use touch-tone keys to contact a technical support specialist.
• Order a call back if consultants do not answer for a long time.

Support

The unified support service for Beeline subscribers in St. Petersburg and the Leningrad Region works for subscribers around the clock and free of charge

Helpline numbers | Online support and feedback

Single support number for Beeline subscribers in St. Petersburg:

Beeline Customer Support Center by number 8800 700 0611

— for free calls from mobile or landline phones in St. Petersburg.

When calling the “ Beeline St. Petersburg Hotline ” from mobile phones connected to the operator’s network in St. Petersburg and the Leningrad region, call the short toll-free number to contact Beeline technical support.

For calls from other mobile operators and landline phones, call the number: 8800 700 0611

To provide personal information on the account, change the tariff plan and connect new ones, your passport data may be needed for subscriber identification purposes. To speed up service, prepare them in advance before calling. For all questions related to the operator’s service and tariffs, you can contact the most convenient Beeline express service office, located in St. Petersburg and in all cities of the Leningrad region.

Helpline number for calls from abroad and international roaming:

Do you have any questions or problems when roaming from Beeline abroad or in Russia? For you, all calls to the number +7 495 9748888 remain free from any mobile connected to the Beeline network

.
Please note that calls to the Hotline landline number +7 495 9748888
from any other phones are charged in accordance with the tariffs of your mobile or landline operator. When calling from abroad, you must dial the number in international format, starting with the Russian code +7.

Online support for Beeline customers in St. Petersburg and Leningrad Region

Beeline St. Petersburg support service operates online for subscribers. Just register in the official communities of the operator and you will be able to contact any questions of interest, complain about service or fraud - all incoming requests will be promptly reviewed by Beeline technical support staff. Please also write to our address [email protected]

— we will contact you and give an answer as quickly as possible.

For the convenience of subscribers, Beeline customer service works in all the most popular social networks. Join our official Beeline communities on VKontakte, Odnoklassniki and Facebook.

Subscribe to the official microblog on the social network Twitter. Beeline regularly publishes the most relevant information and the latest company news.

Cities of the Leningrad region in which Beeline operates

Beeline customer support service at 8 800 700 0611 operates in the following cities of Leningrad Region and St. Petersburg:
Vyborg, Luga, Slantsy, Kingisepp, Ivangorod, Volosovo, Sosnovy Bor, Gatchina, Tosno, Kolpino, Pushkin, Petergof, Lomonosov, Kronstadt, Sestroretsk, Zelenogorsk , Sertolovo, Murino, Vsevolozhsk, Shlisselburg, Kirishi, Kirovsk, Volkhov, Syasstroy, Novaya Ladoga, Lodeynoye Pole, Priozersk, Sosnovo.

In any contact details and addresses of the Beeline operator

in the Northwestern region (St. Petersburg and Leningrad region), changes are possible. Current and reliable information is available by calling the 24-hour hotline (mobile operator help desk) 8800 700 0611 or on the official website www.beeline.ru/spb. The telephone numbers and links provided in the section are current as of November 2021.

In order to maintain impeccable quality of customer service, all conversations with Beeline St. Petersburg hotline specialists are recorded for further review in case of problems. You can count on prompt answers to any questions, including, for example, “How to call the Beeline operator from a mobile phone” or “What is the number of the Beeline operator,” via the Internet and social networks. All tariffs and prices for Beeline services in St. Petersburg are given in the current section for informational purposes.