Personal account Dom.ru - login using the contract number on the Internet provider’s website

Login to your personal account

Dom.ru is one of the largest telecom providers in the country. The company offers modern service in 56 cities of Russia. The provider's services are used in every fifth apartment in Russia. Clients can log into their Dom.ru personal account and get convenient access to all services online, without having to personally visit the office.

The client's account is a functional control panel for a personal account. After authorization, you can check your statement and view transaction statistics. In addition, after logging into your account, access to tariff plans is available.

Tariffs Dom.ru

Connecting Internet + TV plans is an opportunity to get high-speed Internet access and a large selection of popular TV channels at an affordable price. Choose a tariff to your liking and receive first-class service at a price starting from 500 rubles per month.

Internet tariffs

The provider offers solutions at various levels. You can choose the optimal ratio of speed and cost of services depending on the number of devices used and consumer requirements for channel bandwidth. Choose the optimal tariff for yourself:

All plans receive 100 channels on mobile TV. To connect subscribers, solutions based on FTTB technology (fiber optics for the home) are used. This ensures the highest standards of network speed and reliability. Clients receive the following benefits:

1. Maximum speed at night for all tariffs.
2. 24/7 support and prompt technical assistance.
3. A huge number of free wireless Internet access points.
4. Multifunctional multimedia space with maximum Internet connection speed.

Promotion!

When ordering the “First Space” tariff, there is a special offer from Dom.ru and MegaFon. Clients can connect with a 27% discount - the monthly price is only 255 rubles. At the same time, the access speed will be increased to 100 Mb/sec, and the user will additionally receive 10 GB of mobile Internet.

Level of competence of specialists

Reviews about Dom.ru say that call center operators give their 100% and in most cases are able to answer every question related to the services provided by the provider (tariffs for Internet, television, landline phone numbers, methods of obtaining equipment, balance, debts, bonuses and shares). It is almost impossible to meet an unprepared beginner on the other side of the line who advises you to restart your computer in case of any problems and wait on the sidelines for the result of the work done. Although there are exceptions. In any case, it is important to remain friendly and welcoming and the conversation will definitely work out.

Registration in Dom.ru - application for connection

It is very easy to get favorable connection conditions. Go to the registration page - your city should be determined automatically. Now all you have to do is fill out a short online form. Please provide the following information:

1. Residence address: street, house and apartment.
2. Client's full name.
3. Contact details: phone and E-mail.
4. Click “submit a request” and a specialist will contact you soon.

After filling out the form, a company representative will contact you shortly to clarify the details. In particular, it will be necessary to determine a convenient time for installation work.

Login to your personal account Dom.ru

After registration, clients can log into their personal account on the official website and gain full access to all functions of the online service. Convenient reports and statements, changing tariffs, communicating with provider operators - this is only a small part of the opportunities available in LC.

Login to your personal account

Log in to your personal account using your contract number

When you connect to the service, you receive an individual client agreement. The document specifies the security and confidentiality rules, rights and obligations of the parties. At the top of the front page of the agreement, the individual subscriber number is indicated - you can use it to enter the user’s personal account. To log in to the system, fill out the form on the login page:

1. Login through linked social network accounts on VKontakte or Facebook.
2. Indicate your login in the system, service agreement or E-mail address.
3. Enter your account password.
4. Click the “Login” button.

How to recover your login and password if you forgot?

If you lose your login data in your online account, you can use several methods to restore access. Choose the most convenient of the available options:

• Subscriber's memo. Along with all the documents upon connection, clients receive a memo containing information on using your account.
• Service Center. Subscribers can personally visit the nearest provider office in their city. To restore access, you will need the passport of the owner of the contract.
• Contact center. You can leave your request on the website or call 8-800-333-7000. To receive login information via SMS message, you will need to provide your passport information or passphrase (if you set it in your personal account).
• On the client's personal account page. On the page for restoring access from your account, you must enter the contract number, email address. email or phone number you used during registration.

Other methods of communication

The Dom.ru provider provides users with several feedback methods in addition to the hotline. They will come in handy if telephone numbers do not work or there is no way to call. For example, you can use the company's official website. There is a form for sending requests. The user can ask a question, describe a problem, or complain about service. Another communication option is via email. The Dom.ru mailbox address is listed on the operator’s portal.

Mobile application Dom.ru for Android and iOS phones

The official mobile client allows you to log into your personal account on your phone and comfortably manage all the services of the provider. You can log into your account at any convenient time to connect additional services and change tariff plans.

Download the Dom.ru app for free

The official Dom ru client can be downloaded and installed in the branded application stores App Store and Play Market. It is not recommended to install apk files for Android phones and ipa files for iOS devices obtained from dubious sources on your device. Download links:

Dom.ru TV application

Favorite TV series, archives of TV programs, cartoons, and new blockbusters are available to Dom ru clients on a smartphone or tablet. On a business trip, out of town, on the subway or in the park - access to a huge multimedia library is available anytime, anywhere. Dom.ru TV for Android and iPhone provides the following features:

• Continue viewing on a new device. Start watching a movie on TV and then continue playing from the same point on your mobile or tablet.
• Mobile TV on your phone. You can view up to 200 channels in real time.
• 3-day TV archive. By connecting the additional service “TV archive” you don’t have to worry about missing your favorite show. It can be viewed at a convenient time within 3 days from the date of broadcast.
• Huge video library. Users can buy movies, cartoons and TV series directly in the application and immediately watch new releases on their device.
• Supports up to 5 devices. The whole family can take advantage of the service. In addition, you can team up with friends and connect up to 5 devices to your agreement.
• TV program. The application includes a TV Guide that will help you manage the broadcast and set reminders about selected shows and programs.

Note!

The application is available only to Dom.ru clients. You can log into the application only using subscriber credentials: agreement and password. Content is available in the Russian Federation. For comfortable viewing, a connection speed of 700 Kbps or higher is recommended.

How to set up channels

An alternative to using a set-top box for connecting Dom.ru television is to install a CAM module with a card from this provider into the TV. You get the same digital and HD channels, but without the hassle of running extra wires. Installing such a connection is performed directly on the TV; its algorithm for TV devices from different manufacturers is different, so the process of installing channels for the most popular brands will be discussed below.

Please note that the search parameters for all TVs are identical:

• Frequency 258000 kHz.
• Modulation 256 QAM.
• Character speed 6875.

about setting up the Dom.ru remote control here.

LG TVs

Open the TV menu and then:

1. Select "Options".
2. Select "Finland" as the country.
3. Open the Settings submenu.
4. Activate automatic search with cable connection.
5. Set the physical parameters for the search (listed above).
6. Select the quick method and specify “Auto for network ID”.

Panasonic TVs

Enable the main menu window and then:

1. Click on “DVS-C Settings”.
2. Select Auto-tuning as the mode.
3. Set the search parameters indicated above.
4. Start scanning.

Sony Bravia TVs

Press "Home" on the remote control and then:

1. Select the Settings window.
2. Open "Digital Configuration" - "Digital Setup".
3. Enable automatic setup with cable connection.
4. Set the search parameters (listed above).
5. In the “Access Code” field, enter Auto, and in the “Channel Type” field, select All Stations.
6. Start scanning.

Toshiba TVs

Open the menu and then:

1. Specify the location – “Germany”.
2. Follow the "Channel" link.
3. Select the connection type – “Cable”.
4. Go to the "Auto Configuration" section and specify the parameters for automatic search.
5. Start your search.

Sharp TVs

Use the “Home” key on the remote control to turn on the menu and then:

1. Select “TV Menu” - “Settings” - “Auto Installation”.
2. When prompted for a PIN, enter 1234.
3. In the window items, select “Digital auto search” and “Cable” input.
4. Set the search parameters.
5. When prompted for "Encrypted stations", select "yes".
6. In the “Network ID” line, indicate “None”.
7. Start your search.

Phillips TVs

Open the main menu and then:

1. Click on "Configuration".
2. Go to the “Installation” tab.
3. Select "Channel Settings".
4. Go to the “Automatic channel setup” section and click on “Start”.
5. Specify the country - Russia and connection type - cable.
6. Select digital channels.
7. Select the manual type for setting frequency and speed, enter the search parameters specified earlier.
8. Start scanning.

Thompson TVs

Open the menu and then:

1. Go to the “Settings” item.
2. Indicate the country - Russia.
3. Set the mode to Cable TV.
4. Go to “Channels” - “Auto-tune”.
5. Select "Russia".
6. Set the scanning mode to “Digital”.
7. Start auto search.

If there are no configuration results, contact your provider's technical support service.

Functionality of the Dom.ru personal account

The user’s personal online account is a convenient control panel for all services and service capabilities. Get the latest news, send a support request, send a statement to your provider - all this can be done via the Internet, without leaving your home or office. Log in to your personal account to receive the necessary service remotely:

• Manage tariffs.
• Connect additional services.
• Control your account balance.
• Pay for services.
• Receive support from an online consultant.
• Set up free telephony services and much more.

Find out the balance of Dom.ru

The easiest and fastest way to find out your balance in the system is to log into your personal account through an application on your smartphone or using a computer. On the website you can see information on the current balance and review the payment history:

How to check balance by contract number and last name

If you urgently need to obtain accurate information about your account balance, but are unable to log into your personal account, you can use alternative methods. In particular, up-to-date information can be found using the “My Contracts” service or by calling 8 800 333 7000 (in tone dialing mode, follow the instructions of the autoinformer).

Payment Dom.ru by agreement number

Subscribers can pay for the service via the Internet on the Dom.ru website. To do this, on the payment page, select a convenient payment option from the drop-down menu: by phone number or contract, by address. Fill out the form and click “Pay”.

Payment by credit card via the Internet without commission

When paying with some banks, payment systems and mobile payment systems, a commission may be charged. To pay for the provider’s services online and not pay commissions, choose a convenient payment method:

How to disable your personal account

If you are moving or want to disable the service for other reasons, you must call the toll-free number 8-800-333-7000. The operators will provide you with all the necessary information on the existence of debts to companies and the rules for submitting applications for disconnection at the Service Center.

Important!

Since September 2011, equipment has been provided to subscribers on a rental basis. If the contract is terminated, the equipment must be returned to the provider.

Error codes and their interpretation

Often when you try to connect to the Internet, the Windows operating system will send error messages containing only numeric codes, so it's worth knowing what they mean.

Error 769/814

The error text contains the phrase “The specified destination is not available.” This means that the system cannot find a connection to the local network or router, that is, there is a “Network cable not connected” icon in the notification panel.

Error 691/629

Error 691/629 indicates that incorrect data for authorization on the Internet (login/password) was entered. This message may also appear if there is an outstanding payment.

Error 735

Error 735 indicates an incorrectly entered IP address in the network card settings (TCP/IP protocol).

Error 797

Error message 797 comes to subscribers connecting to the network using VPN and PPPoE technologies and signals that the router is not found or is inaccessible.

Customer reviews about Dom ru

The company has been providing telecommunications services in many regions of Russia for more than 15 years. Dom.ru personal accounts are used by millions of Russians throughout the country. Most users note the high quality and reliability of their Internet connection.

Anton writes on the 101internet forum that he is very pleased with the services of the provider, and does not understand where the negative reviews come from. The man assures that the Internet speed is kept at a high level, and breaks are extremely rare.

A user with the nickname user-614792 writes in the same topic on the site that he has been using the services of the provider since 2008. In all this time, the man has never seen a worthy alternative to the Dom.ru company.

Unfortunately, not all clients are satisfied with the quality of service. Olga writes that after connecting, the cost of services has increased. In fact, promotions and discounts are really activated for a certain period. After the end of the promotion, payment is calculated in accordance with the current tariff.

User user-538648 complains about low connection speed. The subscriber is sure that this is due to poor quality service, although the reasons for the slow Internet may be problems with the client’s equipment or even viruses.

How do you evaluate the quality of service? Perhaps you would like to see new functions and capabilities in your Dom.ru personal account? Please write your suggestions and complaints in the comments. This will help make the service better!

2.3 / 5 ( 12 votes)

Terms of action

To receive a discount, the subscriber must be both a client of Dom.ru and MegaFon. An important condition is to connect tariff plans participating in the promotion. At MegaFon, these are the “Turn On!” tariff lines. and "MegaFon - All Inclusive". The list of Dom ru promotional tariffs in your region can be viewed on the website megafon.domru.ru.

Only individuals can participate in the “Practical Choice” campaign. The passport data in the contracts for the provision of services by Dom.ru and MegaFon must match, and the contracts themselves must be executed in the same locality.