How to transfer a landline number to another telecom operator

2020-12-08 Until now, the landline number is important. For example, it acts as a business card - many services use it to register service users. Old friends and lost relatives can show up by calling a city phone number that has been known to them for a long time. The ability to “carry” it with you whenever you change your place of residence allows you to be sure that your old surroundings will not lose sight of you and will find you if necessary.

The MGTS operator, which provides Internet services, digital TV, and home telephony, guarantees the preservation of the number when moving. True, there are several conditions for this:

the move takes place within the same locality;
the operator has the technical ability to connect a telephone point to a new address;
absence of financial debt for the provider’s services.

If all three points are feasible, then we proceed.

IP telephony with your own number

Changing a phone number is often a very painful procedure for a business.
By changing your number, you can, at best, create inconvenience for your customers, and at worst, you can lose them forever. However, the need for such changes arises quite often. This can happen for a variety of reasons - moving to another building, dissatisfaction with the quality of communication or the pricing policy of the telecom operator, etc. Therefore, many are interested in whether and how it is possible to transfer a landline number to another operator.
The simple answer to this question is that it is possible, but not always. In the case of IP telephony, this is usually done in one of two ways.

What to do if your request for renewal of the contract is refused

In some situations, this procedure may be denied. Most often, such situations are associated with several reasons:

You have not submitted all required documents.
The previous owner has not repaid his debts to RTC,
There is no rental agreement, or installments for the equipment provided have not been paid.

Almost all causes are not difficult to eliminate on your own. To resolve the issue positively, you will need the following:

Close debts to the company.
Renew the lease agreement for equipment, or buy it in installments.
Collect a complete set of necessary documents.

After this, you can contact the company again. In 90% of cases, the issue will be resolved in your favor, and you will sign an agreement with Rostelecom in your name.

Option 1: Call Forward

The first method is quite simple. The old operator sets up forwarding from your current number to a new number that you connected to another operator. In fact, you have 2 numbers connected – both can receive incoming calls.

The advantage of this method is that you can smoothly accustom your clients to the new number, use it in advertising campaigns, catalogs, etc. Gradually, the need for the old number will disappear and it can be turned off.

Setting up such a scheme will not require much effort; you can start working with a new number quickly and without any obstacles.

The main disadvantage of this method is that you will be served by two operators; incoming calls via forwarding will be charged as if you were making a call from an old number to a new one. In other words, incoming calls to the old number will become chargeable for you until you completely abandon the old number.

MGTS (telephones of MGTS OJSC, telephone exchanges, MGTS help desk)

Moscow City Telephone Network, Petrovsky telephone center Address: Moscow, st. Dubininskaya, 12 Telephone: Moscow City Telephone Network, Tushino telephone center TuTsUS Address: Moscow, st. Tushinskaya, 11/3 Telephone of the head of the 1st department of TuTsUS: 8 (495) 490-33-23 Head of Technical Accounting of TuTsUS: Natalya Vladimirovna Matveeva Telephone of the head of Technical Accounting of TuTsUS: 8 (495) 490-45-68 Archive of the united Moscow city telephone network Address : Moscow, Novoyasenevsky Ave., 24/4 Telephone: Moscow City Telephone Network, Zamoskvoretsky telephone center Deputy. Head of the technical accounting department: Bochkareva Natalya Viktorovna Telephone Deputy. Head of the technical accounting department: 8 Address: Moscow, st. 1 Dubrovskaya, 1/S2 Telephone: Technical Accounting Department Telephone: 8 (495) 678-33-39 Moscow City Telephone Network, Central Office Address: Moscow, blvd. Petrovsky, 12/S3 Telephone: Moscow City Telephone Network, Department of Technical Operation of Telecommunications Address: Moscow, Begovaya Alleya, 9/A Telephone: Moscow City Telephone Network, Lublin Telephone Center LbTsUS Chief Engineer LTsUS: Sorokin Vladimir Sergeevich Chief Phone engineer LCUS: 8 (499) 178-34-35 Address: Moscow, 8th st. Tekstilshchikov, 8 Address of the Technical Accounting Department: Moscow, st. Znamenskaya, 4 Telephone: Technical Accounting Department Telephone: 8 (499) 162-35-22

Option 2: transfer of registration data

In this case, the old operator transfers the registration data from your phone number to the new one. The new operator will be able to set up work with the number directly, that is, you will not have a second phone number and will not need to use forwarding.

This option is beneficial for the subscriber from a financial point of view - incoming calls will be free. In addition, you will no longer have to interact with the old operator.

The disadvantage of this method is that it requires interaction between operators, which is not always possible.

Find out the address by calling MGTS

Modern technologies used by commercial organizations provide clients with a huge range of services related to communications. If you have some knowledge, you can find a person by name/surname by learning a lot of interesting information about him on the Internet. MGTS is an organization that provides telephone services and Internet connections in the capital of our country and in some of its regions. Today we will talk about how to find a person and find out the address by phone MGTS.

How to avoid number porting

If you are reading this article before you connected the number, then it will be useful for you to know how to choose a telecom operator so that you do not need to change it later.

Carefully study what opportunities your telecom operator offers you, even if you don’t plan to use them now. Think about whether they could be useful to your business in the future?
If the number of employees in your company increases significantly, will it be beneficial for you to use this telecom operator?
Does the operator have a trial period? Use it and test the quality of your connection.

Between analog telephony and IP telephony, you should always choose the latter. This will immediately save you from the need to change your number when you move, because Internet telephony is not tied to a location. This becomes possible when using a virtual number.

Contacting sales and service offices

For those who do not trust online services, Rostelecom has retained the ability to change tariff plans by contacting the office. The company’s employees will certainly help the client choose a profitable tariff plan and set of services. They will also advise on all aspects of the operator’s work.

When contacting the company's office, the client must have a passport with him. If a third party contacts employees, he will also need to have a power of attorney. You can find the nearest service point of the company online on the operator’s website. On it you can immediately see the location of offices on the map.

Important. You can contact any Rostelecom office. The company has a common subscriber base and employees will definitely help you change the tariff.

How to save your number when changing operators using

If your IP telephony is connected to a virtual PBX (VATS), this gives you the opportunity to connect a so-called virtual number or SIP number. A virtual number can be assigned in any format: 8-800, mobile, landline. A virtual number differs from a regular number only in the connection method.

How a virtual number is formed

If a standard city number is tied not to the subscriber, but to his location, then the SIP number is generated in a virtual PBX environment and assigned to a specific subscriber. Moreover, for communication such a number does not use city cable networks, but an Internet channel.

Voice data over such a channel is transmitted in the form of digital data packets using the universal SIP protocol. Essentially, a protocol is a machine language through which devices connected to a network exchange information and “understand” each other.

SIP protocols are widely used not only in telephony. This technology allows you to exchange data during multiplayer games or video conferences.

Some time ago, providers offered the service of converting a landline or mobile number to a SIP number. But now such a service is very rare. The subscriber has to wait some time for the transition to complete, so purchasing a ready-made IP telephony number becomes much more convenient.

How does a virtual number work?

How to receive calls to an IP telephony phone number:

Using special programs for a PC or mobile device.
Through redirection.

An important feature of a virtual number is that it can be used not only for receiving and transmitting voice. If you set a SIP number for SMS, you can receive and send messages to it. Thus, for example, they set up a text bot that will accompany the client to complete a transaction.

In general, virtual numbers include two groups of numbers:

Multichannel – can use several dozen channels for incoming and outgoing calls. This allows you to distribute several calls between operators without creating a traffic jam on the line.
Toll-free are very popular numbers in business, like 0-800 or 8-800, etc. It is not the subscriber who pays for such a call, but the owner of the number. The difference here is the price - it is much lower than managing a regular number. Toll-free is usually a very easy number to remember. It is also multi-channel, so this number is often used in customer support services.

We talked in more detail about the advantages of the 8-800 number and its connection in this article.

The main advantages of a SIP number

In addition to the fact that you don’t need to change your virtual phone number when changing operators, this service has a number of valuable features and benefits for business:

You save on calls . A SIP number is several times cheaper than a regular landline or mobile number. This is why both startups and long-running enterprises are actively switching to virtual numbers.
Increasing the number of employees in call centers . At the same time, you do not need to purchase additional expensive equipment. It is enough to provide each operator with headphones and a headset.
For clients, calls to a foreign virtual number are cheaper than regular calls abroad . To do this, there is a simple condition - your organization must have a connected number for the country where the call is coming from. For example, your business is located in Russia. But the bulk of your clients are in Kazakhstan. By connecting a Kazakh virtual number, you will allow clients to save on communications. Which will certainly increase their loyalty.

You can find out the details and conditions for connecting a virtual number on this page.

IP telephony

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Benefits of the transition

To receive advice and fill out an application, you must go to the official Rostelecom website. You can do this using this link – https://moscow.rt.ru/mnp. You can find up-to-date information about the transition in your city using the indication in the location (located at the top of the page). You can follow the promotions on the official pages on social networks. For example, from the end of May to July 31, users could make a transition by combining Internet and telephony packages for only 700 rubles per month.

What does a transition with its own number give:

favorable prices for services – telephone, internet, television;
convenient payment – you can pay with one invoice;
unlimited calls within the network;
you can combine up to 5 SIM cards with one balance;
Internet without limit.

The number of bonuses doesn't end there. Rostelecom constantly holds promotions and gives bonuses to citizens who want to change their provider. This is done solely to expand the audience and fight competition. The more consumers there are, the better the quality of service. Mutual assistance helps the company develop, and clients do not overpay.

Telephone directory Hello, Moscow for you

CENTRAL COMMUNICATION SERVICE CENTER maintenance. ATS in code (495): 360-362, 600, 604-609, 621-625, 628, 629, 631-633, 636-638, 650, 653, 670, 671, 674-679, 680, 681, 684 , 688, 690-692, 694, 695, 697-699, 707, 708, 710, 734, 735, 911, 912, 915-918, 924, 951-955, 958, 959 (ZAMOSKVORETSKY CENTER FOR COMMUNICATION SERVICES) PETROVSKY CENTER COMMUNICATION SERVICES maintenance ATS in code (495): 450-459, 470, 471, 473-475, 477, 482-489, 601(1-8), 602(1-7, 85-89), 610, 611, 612(0 -8), 613-615, 616(2-9), 617-619, 639(0-8), 656, 682, 683, 685-687, 689, 707(0, 3-9), 708(0 -2, 4-5, 6-9) (PETROVSKY TELEPHONE CENTER; OSTANKINSKY TELEPHONE CENTER) TUSHINSKY COMMUNICATION SERVICES CENTER service. ATS in code (495): 231, 232(7-8), 412-417, 430-435, 437-439, 440-449, 490-497, 630(30-34), 651(1-3, 54 -58), 731-733, 734(0-4), 735(1-2, 5-9), 736, 738, 750-754, 756-759, 794(0-8), 913, 930-932 , 934, 935, 936, 938, 939, 940-943, 944(0-7), 945-949 (TUSHINSKY TELEPHONE CENTER) LUBLIN COMMUNICATION SERVICE CENTER service. ATS in code (495): 211(0-3), 300-307, 309, 345-349, 350-355, 358, 359, 365, 366, 368, 370-372, 375-379, 460, 462- 469, 603, 652, 654, 657, 658, 672(0-3, 5-9), 673(0-5, 73-78), 700-706, 709, 734(5), 770(0-2 , 4-9)779, 788(0), 918(2-9), 919(0-5), 962-965 (LUBLIN TELEPHONE CENTER) LUBLIN COMMUNICATION SERVICE CENTER service. ATS in code (495): 211(0-3), 300-307, 309, 345-349, 350-355, 358, 359, 365, 366, 368, 370-372, 375-379, 460, 462- 469, 603, 652, 654, 657, 658, 672(0-3, 5-9), 673(0-5, 73-78), 700-706, 709, 734(5), 770(0-2 , 4-9)779, 788(0), 918(2-9), 919(0-5), 962-965 (LUBLIN TELEPHONE CENTER)

SupportIf you have any questions or complaints, please let the operator know