You must pay for any services, and to avoid late fees, you should know the amount charged by the provider. There are many ways in Rostelecom to find out the amount due. In this material, we will describe most of the convenient and accessible options, for which it is enough to know the subscribers’ personal account number. All proposed methods are equally suitable for obtaining information about all types of company services.
Current ways to find out the amount payable by Rostelecom
Some are confident Internet users, others use old methods. Rostelecom has provided opportunities for all categories of its users. Regularly checking your balance and knowing the amounts due will help you avoid being among the debtors. To clarify the payment amount, there are the following options:
- Contact the RTK hotline.
- Personal account on the official website or in the convenient mobile application “My Rostelecom”.
- Via mobile using a special command. True, this option is only for those who use mobile telephony services from Rostelecom.
- From the information in the payment receipt.
As you can see, there are options for different subscribers. The choice of a convenient method of obtaining information remains up to the client.
Where does the debt come from?
The amount of debt consists of the cost of the services that you consume and subscribe to/connect to. As a rule, payment for Rostelecom services is made according to the “prepaid” scheme, that is, money in advance, the service will only be provided, but the subscription fee has already been charged.
The amount accrued for payment is called a debt, although in fact it is not such, since the service has not yet been provided, the period has just begun. At the same time, without payment, the user will not be able to watch TV within the service or use the Internet; tariffs without advance payment do not provide for this.
A situation often arises when the user has paid for everything, but text messages from the provider demanding repayment of the debt are received regularly. In most cases, these amounts appear as a result of recalculations within Rostelecom and do not in any way affect the quality of the provision of basic services. Such cases should be resolved with the technical support of the provider.
How to find out the amount payable by Rostelecom without using the Internet
Almost all of the operator's subscribers, without exception, receive monthly receipts. They can come in paper or electronic form. In this case, you don’t have to worry at all about how to find out everything. The document is received in advance; it contains your personal account and details what services you need to pay for and how much.
If for some reason you do not receive such payments, then use other options. They also do not require the Internet or the development of modern technologies:
- Call the toll-free number 8 800 450 0 151. The voice assistant will work here, follow the prompts. You will need to enter your personal account number or RTK home phone number using the phone buttons. You'll hear your balance, the amount due, and when the last payment was made.
- Visit to the Rostelecom office. This option will require virtually no extra steps. At the company's salon, it is enough to present your passport and give your personal number. The manager will announce the amount to be paid and the date of payment.
Mobile phone account balance
Checking your mobile phone account balance is easy. for this that can be easily performed at any time:
- dial a special command on your phone (USSD), this can be done from any push-button phone or from a smartphone;
- make a call to the operator;
- use the voice service to clarify the balance.
Knowing how much money is in the account, the user will be prepared for the fact that on the next payment date, he will need to deposit a certain amount into the account in order to continue to use the connection and not be cut off from the world at the most inopportune moment.
USSD command
To clarify whether there is still money in your mobile phone account, a request is made from your mobile phone number using combinations of numbers and symbols *105# or *102# . You can carry out this fairly simple operation from any gadget. After such actions, an SMS with the necessary data will be sent to your mobile phone.
Call to operator
You can also get information about how much money is left on the SIM card by calling the operator at 118-00, 118-02 or 611 . All mobile subscribers must remember or write down these numbers. From them you can also clarify all the nuances of the current account status, as well as get answers to your questions from the operator representing the Rostelecom company.
Voice service
A fairly popular way to check the balance on a mobile phone account is through the voice menu. In order to obtain comprehensive information in this way, you will need to remember or write down the number 100*11. When you call, you will have to listen to an answering machine that will answer your questions in detail.
Negative balance, no money in the account! There is no need to turn off the phone, because a call will be sent to the service user’s number, and the electronic answering machine will tell you about the debts and name the exact date at which the services will be turned off if the account is not replenished.
How to find out the amount payable by Rostelecom in the mobile application
Checking the accruals on your account is available via the Internet. This can be done in your personal account. You can use the official website or a mobile application installed on your smartphone. To check the data in the application, do the following:
- Open the My Rostelecom application.
- Log in.
- In your profile, select the type of service that interests you.
- The screen will display your current balance.
Note! Your personal account helps in many situations. This tool allows you to quickly and easily find out the balance and get any information yourself.
Summary
1. Since the new year, Rostelecom has increased the telephone subscription fee by 2 times.
He did not inform me in any way about the upcoming promotion. I had an auto payment, after I saw the debt, I wrote a statement and turned off the phone. I paid for the phone at the old rate, but they demand a new one. In short, I have a debt and it’s growing. Can I not pay because I was not properly notified of the promotion? 2. It so happened that we didn’t pay for a landline phone for three months. A letter arrived from the signalmen
Quote: “Please note that in the absence of payment 514.52 rubles. PJSC Rostelecom will be forced to transfer information about your debt to the tax authority in order to withhold tax from you on the amount of services received but not paid in accordance with clause 5 of Article 226 of the Tax Code of the Russian Federation upon the expiration of the limitation period.” EndQuote. Please, translate what we're talking about here
2.1. Good afternoon If the debt is not repaid within three years, it will be considered income and subject to personal income tax. If you pay off the debt, no tax will be charged. You shouldn’t be afraid of this tax if you don’t plan to not pay for services for more than three years. The fact is that each time you deposit money, the debt is repaid first, and then the current payment.
3. I received a letter saying that I must pay a telephone debt in the amount of 600 rubles for 1996 to Rostelecom or the case will be taken to court. Naturally, I no longer have any receipts. What should I do? Should I pay or let them go to court?
3.1. Let them go to court, you ask the court to apply a statute of limitations equal to three years...
3.2. Good afternoon. Is it really possible that someone will sue for 600 rubles? Are you currently using the services of Rostelecom? If you used the services of Rostelecom more than three years ago, i.e. paid for their services more than three years ago, then the statute of limitations expired. If you are still using and paying for services, then the statute of limitations is in question, and it is necessary to establish why the debt arose. Good luck to you.
4. There is a debt to Rostelecom for a home telephone. By the decision of the magistrate, I need to pay off this debt + state half-share. Rostelecom itself reported that in addition to the principal debt, penalties were also accrued, but the judge’s decision did not mention them, only the amount of the principal debt. The question is: can I not pay penalties and just pay off the amount of debt + state duty?
4.1. Hello, dear site visitor, you may not pay the fines, but Rostelecom has the right to collect them in the future in court.
5. Rostelecom, without written notice (and without notice at all), sold a debt in the amount of 426 rubles for a landline phone to TsZ Invest. The contract was drawn up in the name of my husband; he died 10 years ago. Out of ignorance, I did not renew the contract. TsZ Invest issued an invoice in the name of the husband and the amount increased (taking into account some of their costs, 726 rubles. Is this increase legal? And Rostelecom sold the debt under the husband’s agreement.
5.1. Depends on the specific circumstances. For example, the statute of limitations could well have expired. But in general, you are not obliged to pay more than is provided for by the terms of the contract itself.
6. I used home telephone services for a long time. In September, Rostelecom blocked the number for non-payment. I paid off my debt for September. To subscriber The fee includes: main, local connections and caller ID. Do they have the right to issue invoices and demand payment for October 2021-May 2021, if I don’t use the phone because... it is blocked, the service is not provided.
6.1. Hello! Yes, they have the right to demand payment even if the number was blocked, since the number is still assigned to you. Restricting communications does not relieve you from the obligation to pay a subscription fee.
6.2. Good afternoon This is stated in the terms of your contract. Have you read it? If you have a subscription fee, then you are required to pay it monthly, despite the fact that you do not use the services.
6.3. Alas, yes, they have the right to issue invoices and demand payment for October 2021-May 2021, if your contract with them has not been terminated.
7. Rostelecom is charging me a debt for services, for a phone number that I have not used for 3-4 years. What are the statute of limitations for filing a debt under the Civil Code of the Russian Federation in this situation?
7.1. Hello. According to the Civil Code of the Russian Federation, the statute of limitations is 3 years from the date of last payment.
Find out the amount in your personal account
You can find out the amount to be paid for services in your personal account card in your personal account on the website. The address of the official Internet page is www.rt.ru, then through the login and authorization button you will be taken to your profile. The data is visible on the main page after selecting the desired service.
It is worth considering some other important points. They are related to what payment system is provided for in your tariff:
- You have a credit system. If an amount of, for example, 450 rubles is displayed in the personal account, then it must be repaid. If there are 3 rubles on your balance, it means that you do not need to top up your account this month.
- Advance payment system. On the 1st day of the next month you need to top up your account according to the tariff plan you use.
Additional Information
It is important to mention that having debt is not a reason to rush to replenish your account. Most current tariffs allow maintaining access to services even with a negative balance. To verify this, just visit the website and read the conditions for connecting home Internet in Moscow online. But the above does not mean that subscribers are allowed to defer payment indefinitely. If you do not repay the debt for a long time, the operator will block the telephone, television and Internet.
Visit to the company office
If you have questions or disputes about the remaining funds, you can visit the Rostelecom office to clarify the circumstances. After all, the operators you can reach from your phone cannot always answer all your questions. The nearest branch can be found on the company’s website or through a mobile application, which contains maps with the locations of the nearest offices marked. Before going there, you should inquire in advance:
- whether the department has the specialist you need (you can check this on the website);
- specify the start and end times of the department, as well as break times;
- be prepared to wait in line;
- take with you the service account number for which the issue needs to be resolved.
List of services for the population
PJSC Rostelecom is the legal successor of a state company that specialized in providing telephony services. Despite the fact that the reorganization process took place a long time ago, some of the problems remained. These include low Internet speed and an insufficiently developed customer information system. But the latter indicator began to improve.
List of popular services for the population from Rostelecom:
- Internet. The company connects users to a cable communication system or WI-FI. In the latter case, there are frequent interruptions in the operation of the Network, and low data transfer speeds are observed. Advantages: low cost of services and large coverage area.
- Telephony – local and cellular communications. Mobile appeared relatively recently and is not very popular. In matters of urban telephone communication, Rostelecom is a monopolist.
- A television. The company offers three types: via the Internet, analog and digital.
Consequences of non-payment
Rostelecom, like any other commercial organization, protects its financial interests. Certain measures are taken against persistent defaulters. Their type depends on the amount of debt, the duration of cooperation and the client’s history. At the first stage, if payment is late, you are informed about the current situation. If after a certain time the balance does not change, other methods of collection are used.
These include the following measures:
- Disabling the Internet access service, inability to call from a landline or mobile phone number.
- Calculation of penalties on debt. Its size and formation method are specified in the contract. You need to familiarize yourself with this information in advance so that unexpected situations do not arise.
- Debt collection through court. This is an extreme measure and may result in additional costs. Often, a company transfers the right to collect to third parties - banking structures or collectors.
To avoid these troubles, it is necessary to timely check the debt to Rostelecom and make payment for services.
