How to restore a SIM card Yota without changing the number

How to restore the Yota SIM card and regain access to contacts? We have prepared for you a detailed guide on how to restore a SIM card on Yota!

No one is safe from the loss or theft of a smartphone. This unenviable situation is dangerous from all sides: personal data is lost, including photographs or videos that are not intended for prying eyes. The cost of a lost device can reach many tens of thousands of rubles. Finally, the phone book in it and the money in the mobile account disappear along with the gadget.

In what cases is restoration required?

There are enough reasons for this: the card is lost, the phone along with the SIM card is stolen, or the subscriber has not used it for a long time. In such cases, there is no need to despair. It is worth finding an agreement on concluding services, taking your passport and heading to the nearest ETA office.

The client must have an agreement between him and the company.

Re-issuance of a card may also be required under the following circumstances:

Inappropriate format for smartphone;
Physical damage;
Unsuitability (may occur after several years of use).

Lost or stolen SIM card

If you lose your SIM card, it must be blocked immediately. This is done in several ways:

Through your personal account on your computer. Select the “SIM Management” section, then “Block”.
Submit a request by email
Via live chat.
Call technical support.
Contact the company office.

If the SIM card is stolen along with the phone, do not hesitate to block it. This is necessary for your own safety. You can restore your Yota SIM card like this:

Find the nearest office in your city, not forgetting to take your passport and contract with you.

If you used an old passport at the time of purchase, you will need to change the data in your personal account.

Fill out an application.
Get a new one.

The card is usually issued immediately. Once received, you must activate it. This is done quickly and simply - the card is inserted into the phone. Sometimes you need to re-register on the yota.ru website.

They can either issue a new card or return the old one. In the first case, the tariff, invoice and number are not saved. When you receive a duplicate, the previously deposited funds, tariff plan and number remain on the SIM.

Blocked due to debt

If a SIM card is blocked due to non-payment for services, it can only be restored by topping up the balance. The blocking will be removed automatically. To avoid late payments, install in your personal account. You can also set up automatic account replenishment through any application related to money: Yandex, Sberbank, Qiwi.

Other situations

There are other reasons why the Yota card could be blocked. The most common is long-term non-use. If the client has not used the provider’s services for more than three months, then it can be unblocked. In this case, the old tariff is not saved. A blockage with the impossibility of recovery will definitely occur if the balance was zero.

There are times when a person enters the PIN code incorrectly when turning on the phone. If you do this several times, a blockage occurs. You can restore access yourself by entering another code that is indicated on the package - PACK code. If there is no access to the packaging, then you will have to go to the provider’s office. Or find out the code through the call center or online chat.

How much does it cost to restore a Yota SIM card?

Unlocking the Yota SIM card is provided free of charge to all network users. The service of issuing a new duplicate is also not subject to tariffs. After receiving a new SIM card, the subscriber will be able to use his tariff, previously connected services and subscriber number.

For reissue of a card of a different format (nano), a fee of 100 rubles may be charged. The cost of courier delivery is on average 300 rubles.

The addresses (offices, branches) of replacing the Yota SIM card can be viewed on the provider’s website, in your personal account, or you can find out by calling 8-800-550-00-07. Calls for network clients are free.

How to detect SIM lock?

There are several ways to find out if a number is blocked.

Come to the nearest salon.
Send SMS to number 0999.
Call 0611.
Contact Iota support.
Through a mobile application, using your personal account.
Send a request to technical support email.
Via chat.

You cannot make calls from a blocked card. The robot will notify the client about the blocking at the first random call. Sometimes the phone simply does not see a deactivated SIM card.

How to port a number to another operator

If you want to get a number in Yota that was used on the card of another operator, do the following:

Check the contract: it must be executed in your name, in accordance with your current passport details. If there are any debts on your old SIM card, pay them off at least 5 days before activating the transfer procedure.

Upon completion of preparation, order a Yota SIM card. There are two methods to choose from.

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Method number 1: making a purchase with delivery online

1. Open the page – https://www.yota.ru/mnp#order.

2. Enter the region, city where you live.

3. Enable the “Go to Yota with your number” option.

4. Provide a contact phone number to confirm the order.

5. Click “Send SMS with code”.

6. Follow the instructions on the site.

7. When the courier arrives, provide your passport, write an application to port the number, make an advance payment and receive a new SIM card.

8. After some time, you will receive an SMS from Yota indicating the transition time and information about checking the number.

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Note. The transfer operation is completed within 9 days. Details are available in the operator’s mobile application (for downloading on Android - https://play.google.com/store/apps/details?id=ru.yota.android, iOS - https://apps.apple.com/ru/ app/yota/id871741640?l=ru&ls=1).

Method number 2: in the salon

1. On the page https://www.yota.ru/map?mode=sales&type=mobile&tt=all&filter=mnp find out where the nearest Yota sales point is located that provides the number portability service.

2. Take your passport and visit the salon.

3. Tell the employee at the Yota office that you want to port your number. You will be asked to provide your passport and write an application.

4. Pay for the service and receive a SIM card.

5. An SMS will be sent to your phone with information about the operation (transition date, verification steps). Check it out and wait for it to complete.

Where and how to pick up a duplicate

When a client decides how to unlock a Yota SIM card, he needs to find out where he can get a duplicate. This information is provided by the consultant during the preparation of documents for card restoration. In addition, the client can contact the office, call the hotline or write in an online chat.

note
Duplicates are issued only at Yota main offices.

To obtain a duplicate, a citizen must provide a passport. The owner of the lost SIM card must be the same person who restores it. If the card is registered to another person, you will not be able to receive it.

Timing and cost

You can restore, as well as unlock, a SIM card absolutely free of charge at any Yota communication store, provided you present the owner’s passport and the necessary data on the SIM card. When you replace the card on the number, the current tariffs, connected services and the current account balance are retained.

Subscribers of Yota unlimited tariffs purchased from our company can restore their number only with our help. To do this, just call or write to us, and our support service will tell you what you need to do to restore your lost SIM card.

Anywhere in Russia:

Free inbox anywhere in Russia
100 minutes to any Russian numbers except Yota
Unlimited calls to Yota numbers
Unlimited Internet

14.7r per day

Anywhere in Russia:

Free inbox anywhere in Russia
300 minutes to any Russian numbers except Yota
Unlimited calls to Yota numbers
Unlimited Internet

23r per day

The service is provided absolutely free for Yota subscribers. Recovery time is from 10 minutes to half an hour from the moment you contact the service office.

Yota history facts

The Yota company began its work in 2006. The staff consisted of 3 people and, interestingly, all of them were wearing sneakers

Dear visitors of the yota-faq.ru resource, the administration of our site informs you that we are not official representatives of the Yota company. We are at the origins of the development of 4G LTE technology in Russia. It was the persistence of our readers and project participants that pointed out to the management of the Yota company that the development of Wimax- technologies.

When using site materials, backlinks are required!

The information on the site is advisory and its relevance depends on the date of publication.

Where to get a new SIM card

It is easy to restore a Yota SIM card by visiting the main office of this company, while partner offices do not provide such services to clients. The official Yota website on the Internet lists all the addresses of the main offices. To obtain this information, open the “Points of Sale” section.

Important
By clicking on this link, the user will be able to separately view the list of addresses where it is possible to activate a blocked SIM.

If there is no Internet access, the subscriber can dial 0611 and contact the service center. There, the consultant will tell you in detail where to go with the problem and what documents you should have with you. Customers are also provided with an additional number 88005550611, which is used when calling from another operator.

To activate the card, the user will have to follow the basic rules. Only the real owner has the right to restore it. For this reason, the consultant is provided with a passport for personal identification. After identifying the owner, the specialist will immediately issue a new SIM, which can be used for its intended purpose. The old card will be blocked by the company and you will not be able to use it.

Activating SIM card Yota on iOS

To activate a SIM card on devices running the iOS operating system, you need to perform several manipulations. Insert the SIM into the device, turn it on and wait 1-2 minutes. During this time, the card will be activated and an icon will appear at the top of the screen indicating the signal strength and type of data network available.

If for some reason automatic activation on your iPhone or iPad does not work, activate manually by creating a profile for a new mobile operator.

Go to “Settings”, then “Cellular Communications” and “Cellular Data”.
Go to the APN tab. Here you enter the following APN: internet.yota. Leave all other columns empty and save the data.

When does the need for recovery arise?

Agree, few people want to restore an ETA SIM card just like that. There are usually good reasons for this operation. A card is a small microcircuit. It stores information and is linked to a specific number on the satellite. Due to its size, the SIM card does not withstand various impacts, moisture or scratches quite well. It can easily break down: the subscriber may begin to lose connection or its quality will be unsatisfactory. If you notice such symptoms on your device, you can safely go to the salon and write an application for reissue. Quite often the reason for the need may be:

Mechanical damage - impacts, bends, scratches.
Natural wear and tear of the card - with prolonged use, abrasions appear on its surface.
Theft or loss of a mobile device.
Purchasing a new phone that supports a new SIM card format.
There are problems with communication.
Switching to Yota from another operator.

Modern mobile devices are equipped with very small SIM card slots. It is not necessary to change it for the card to start working in it. There are special devices that can cut it to the desired format. But only professionals can do this - if you start cutting at home, you will damage the chip, which will cause the SIM card to stop working completely. The only way out of this situation is to completely replace it.

If you decide to restore your Yota SIM card via the Internet, you will save time. You will receive a card with the same tariff and balance as before.

The set of available additional packages and services will also remain. Such information is stored on the operator’s servers, so it is impossible to lose it. To avoid losing necessary and important contacts, make a backup copy in advance. This way you definitely won't lose anything.

When might this be needed?

Let's list possible situations when a person is faced with the need to find out the answer to the question of how to restore a Yota SIM card:

If it has been damaged, intentionally or not. A fairly common scenario: the subscriber tried to make a micro-SIM using improvised means, but was unsuccessful;
Lost along with the device. Theft or loss of a phone happens much more often than ordinary users would like. In both cases, you may need to restore the Yota SIM card;
Blocking a subscriber's account in case of a long inactive period. After 90 days of inactivity, the operator begins to debit money from the subscriber’s account in the amount of 150 rubles per day. Upon reaching a zero balance, the contract for the provision of communication services is automatically terminated, and the SIM card turns into a simple piece of plastic. To avoid sticky situations, a notification SMS message is sent in advance;
Voluntary blocking of a SIM card by the user through a personal account or when visiting the operator’s office.

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SIM declined. I applied for a replacement to the YOTA BRAND point in Samara, Samolet shopping center. The specialist said: “no problem! Dictate the number, your passport and 100 rubles. in cash” I ask for what? - Replacement sim! I leave, write to the chat - 4 different operators write: “EVERYTHING IS FREE! But we advise you to go to another point.” Cross half the city! And you say they want to keep clients! I restored my SIM to MTS 2 times - they didn’t take a penny.

damaged when transferring from one phone to another

I received a duplicate SIM card Yota after I drowned my phone. I want to say: it's worth it.

My phone was stolen in a minibus. The phone had a SIM card installed in Yota with the old unlimited archive tariff. Very sorry. Question for experts - will there be any problems when restoring the SIM card and that tariff?

In iota, the easiest way to restore a SIM card. Other operators have a lot more problems. It’s a pity that they raise prices, but this is the coolest company.

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