Greetings! Today we will devote material to one of the popular mobile operators - Tele 2. The operator has deservedly won the trust of a significant part of subscribers with its range of affordable tariffs. There are many of them, each with their own niche. Which one to choose is up to you, today we will only talk about ways to switch to the one you like.
When using the services of an operator, the question arises about tariffs, their change, as well as about connecting certain options. We will consider all these questions in a series of articles devoted to the mobile operator Tele 2.
How to check what Tele2 tariff you have connected to? We will find out using a command or SMS
If you didn’t pay attention at first to what tariff plan your phone is on, then finding out is not at all difficult. You can make a request either via SMS or using the ussd command.
To send a request, dial the following command: *107# and call. In response, you will receive the name of the tariff and a request to send an SMS with the parameters of this tariff. By answering “ yes ”, you will receive an SMS containing the basic data on the connected tariff.
If you do not need to receive this information, but only need to know the name of the tariff, then dial *108#. As a result, you will receive a message only with the name of your tariff.
There is another path that will take a little longer. Dial *111#. A window will open listing menu items, where we select item 2 “My Tele2”. A window will open again, where we select item 1 “My data” . In the next window, select item 1 again. And now we see a menu that lists the sections my balance, tariff, number, personal account. Here we select item 2 “my tariff”. As a result, we receive a message with the necessary data.
Through your Personal Account.
Every year more and more opportunities are moving to the Internet. Almost everyone has computers, as well as access to the network. Tele2 keeps up with the times and offers users a powerful self-service tool - Personal Account.
It has many features. Of course, you can also check the tariff through your Tele2 Personal Account. It's done like this.
Go to the service page. It is located at https://tele2.ru/lk. Copy it into the address bar of your browser and press Enter.
You will be taken to the login page. Enter your number here and wait for the pop-up message to appear on your phone screen. Most often, you need to click on “Reply”, enter the number “1” and click on the answer button again.
If you get confused and don’t have time to do this, it doesn’t matter. In this case, you will receive an SMS with a confirmation code. Just enter it in the window that appears on the login page and click on the confirm button.
On the first screen you will see the name of your tariff plan. There you can also see the balances of the packages if you have them.
Is it possible to change the tariff from my phone to “My Conversation” for free?
Tele 2, like any other operator, has a number of tariffs aimed at certain parameters and having different prices. This turns out to be beneficial in some situations. As a result, there is a desire to change the tariff. One of these popular tariffs is “My Conversation”. As its name suggests, the tariff is aimed primarily at voice communication.
It is distinguished by a low subscription fee - only 199 rubles per month. Free and unlimited calls to subscribers of your network both at home and in other regions. And to numbers of other operators – 200 minutes.
Connecting a tariff, as well as changing it, is free. The main thing is that there is a sufficient amount in the account (it is usually equal to the cost of the tariff). To carry out such an operation, you need to call 630. You can send a USSD request *630*2# , or you can connect the tariff in your personal account.
Find out the tariff for Tele2 at the communication office.
In addition to all the methods listed above, how to find out the tariff plan on Tele2, there is another method that has been proven over the years. It consists of going to the nearest customer service department or Tele2 office, asking for help from the manager there and asking him for your Internet tariff or regular tariff plan, connected services, account balance and much other useful information. Of course, this method should only be used as a last resort, because there are other more convenient methods available without leaving home. But this method also has its undeniable advantages.
For example, the manager will be able to teach you how to use all the services provided by the operator. In fact, this will be the only such trip, because you will be taught everything at once, and then you yourself will be able to find out all the information you are interested in. The manager can also help you choose a new tariff, learn about the benefits of other plans from Tele2, or connect to some service. After all, face-to-face communication is always better. But be that as it may, Tele2 does not leave its customers in trouble, so you will still be provided with the necessary assistance and you will be able to find out the tariff!
How to exchange Tele2 minutes for unlimited Internet?
Surely many have seen an advertisement from Beeline, which talks about the service of exchanging minutes for gigabytes. For Internet lovers who least of all communicate on the phone, this is quite relevant. After all, minutes are not always spent completely, but somehow you don’t want to lose them.
Tele 2 also has a similar service. There is even a whole exchange rate. According to it, minutes are exchanged as follows:
- 1 minute - 10.24 MB
- 10 minutes - 102.4 MB
- 100 minutes - 1024 MB (1GB)
This includes any minutes that are currently available. They may be included in the package, or they may remain from last month if you have the “Transfer of balances” option enabled. In addition, using the “Customize the tariff for yourself” option, you could add minutes that were not used. Now, how to change these very minutes.
To find out the possibility of exchange, dial *155*77#. If everything is OK, then you will need the following command: *155*62*<number of units. for exchange># (i.e., when exchanging 10 minutes, the command looks like this - *155*62*10# ). In order to find out your exchange history, dial *155*64#. Pay attention again to the exchange rate. Only three positions change: 1 minute, 10 minutes and 100 minutes.
How is Internet traffic used? The first thing that goes is the traffic that was received through the exchange, then the traffic left over from last month, and only then the main traffic, according to the tariff.
However, you need to know that if the traffic received in exchange is not spent, then it is burned. The same thing happens when you change your tariff plan. And finally, the main thing is what tariff plans this exchange is valid for. The fact is that not all plans have such an option, but only “My Conversation”, “My Online” and “My Online +”.
Call support
You can even find out the connected tariff on your Tele2 SIM card by phone number. An alternative option is number 611. It allows you to find out much more information. By making a call, you can get advice from Tele2 employees, ask questions about disabling services or changing a package. Unfortunately, operators are often overloaded. Therefore, you will have to wait until the connection is established.
You will be able to communicate with consultants personally. To do this, visit the operator's physical office. Contact a staff member and call your mobile number. You will most likely need to present documents. This may be inconvenient if the mobile number is registered to another person.
Finding out the name of the tariff plan is not as difficult as it seems. Of course, a personal account is the most convenient means. But if you do not have an Internet connection, use USSD commands or visit a phone shop in person.
Brief instructions for changing the tariff in your Tele2 personal account
You have the Internet, and you decided to change the tariff there. We go to the Tele 2 website and enter your personal account. If it is not there, then register. Then at the very top we find Mobile communications, hover over it with the mouse and select Tariffs from the drop-down menu.
As a result, a page with all available tariffs will open. We read about them (if you click on the tariff, it will open completely, showing detailed information). Select the one you need and click on the “Connect” button.
Now you will connect another tariff. That's all. Good luck!
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offline for 10 months
Check the Tele2 tariff through the help desk.
Despite all the new Internet technologies, the telephone help desk service is still popular. This is very convenient when you need to solve a non-standard issue.
If you require further clarification on the terms of your tariff, you can always call 611 . Calls from Tele2 numbers are free if you are in your region - or in other regions that have their own Tele2 network.
Before calling the line, have the full name and passport details of the number owner ready. This information is necessary to obtain accurate information.
When calling 611, you will first hear an answering machine message. Listen carefully and follow the system's instructions to contact the operator. Many issues can be resolved without connecting to a person - the system allows you to automatically receive reference information.
What should be understood by the phrase “Tele2 Archive Tariff”
The release of tariff plans is adjusted to the needs of subscribers. The operator regularly reviews prices, conditions, tariffs, etc. Those service packages that are no longer relevant are replaced by Tele2 with new ones. They are available on the website. After the appearance of new products, old Tele2 tariffs are not destroyed, but simply transferred to the archive. They can be found on the page https://tele2.ru/tariffs/archive.
Important! Those subscribers who once subscribed to a now obsolete service package do not cease to be the operator’s clients. A previously activated offer remains valid until it is changed to a new one. At the same time, being included in the archive does not mean a change in the cost or connection conditions. Everything remains the same.
Thus, archived Tele2 tariffs are service packages that are valid until the official replacement, but are not displayed in the “Mobile communications” tab on the operator’s website. If its terms are no longer suitable for the subscriber, and he wants to change the old terms of service to new ones. The selection of a new plan is carried out according to the following scheme:
- dial a short USSD request *108# to find out the current conditions;
- find it at https://tele2.ru/tariffs/archive;
- get acquainted with the parameters;
- get acquainted with new products on teleru (find the item with tariff plans in the “Mobile communications” website menu);
- connect a new plan.
Important! When searching for new and archived services, you need to choose the right region of coverage. Operator packages may differ in different regions of the Russian Federation. Select a region from the black box menu at the top right.
Let's use USSD request
To find out details about your SIM card, use the short command service. For this:
- Dial *107# and the call key.
- A notification will be sent to your cell phone, detailing all the conditions of the tariff you are using: the cost of calls within the network and to subscribers of other operators, the price for SMS and MMS, the Internet access limit.
If you do not need such details, send the command *108#. Within a few seconds you will receive a push message with only the name of the current package.
Clarification of the tariff on the modem.
Many subscribers use SIM cards in Tele2 modems and routers. For obvious reasons, you cannot call from them. However, even on them you can easily find out the terms of the tariff and its name.
There are several ways to do this:
- Using a combination. Yes, you cannot make calls from a modem, however, along with the device you receive a special program for connecting to the Internet. There is a USSD section where you can dial the combination. In addition to checking your balance, you can also find out your tariff there using the commands *107# or *108# .
- Through a modem, you can also log into your Personal Account and clarify the necessary information. Traffic used to connect to this service is not charged.
How is the subscription fee charged on Tele2?
Money is withdrawn from the subscriber account in the following cases:
- connecting a service, option or plan;
- regular withdrawal of funds for each reporting period (the write-off date may be the end of the month, day, etc.).
Money is spent only on connected paid services. Without the knowledge of the subscriber, the operator cannot activate options or tariffs; each operation requires confirmation of the owner of the SIM card, so unauthorized debiting does not occur.
The subscription fee may be charged for:
- activating the service for the first time;
- reconnection of an option or package;
- according to the established conditions for the use of a specific service.
When connecting any options, you can always find payment terms in the description. You should pay attention to them so that your balance does not go into the negative due to untimely replenishment of your account.
How to activate the archive tariff?
Those subscribers who are looking for an answer to the question of how to connect to the archived Tele2 tariff will fail. You cannot activate an archived offer from an operator, you can only continue to use it. If the outdated plan was replaced with a new one, which during operation turned out to be unprofitable, then returning the old terms of service will also not work. Therefore, the operator advises subscribers to carefully study the parameters, costs and terms of service in both cases before deciding to change the old tariff plan.
Checking the tariff through the contact center
You can check the tariff on Tele2 by calling the company’s contact center number 611. The call will be answered by an autoinformer, following whose instructions you will receive all the necessary information. By calling the technical support number you can get an answer to any question you have, and if the answering machine does not help you, you can switch to a live operator and solve the problem related to cellular services. For example, you can find out how to activate a particular service, how to disable a service, how much an option costs, how to check your balance, how to transfer funds to another subscriber, and so on.
This method has only one drawback - an often overloaded line. This point will only become a disadvantage if you want to switch to a specialist. Sometimes the waiting time can be up to ten minutes. If you do not need to communicate with a live operator, then overload on the line will not be a problem, since you will receive all the information using the auto-informer.
Messengers
Tele2 is a company focused primarily on students and young professionals, so it always keeps up with the times. To resolve customer issues, the operator has the opportunity to receive advice through the Viber messenger. To do this, just contact the public account “Tele2 Russia”.
By searching for contacts, add an operator to your list, and now you will easily and quickly resolve all issues in real time. You can also find out the Tele2 tariff.
The company has also started testing support on WhatsApp. For now, this opportunity is not available in all regions, but in the near future it will be possible to get advice to clients in the capital. You can receive consultations in instant messengers both in applications and using desktop versions.
