Why can’t I reach a Tele2 subscriber?

BEST ANSWER

Network failure is a common cause

As already mentioned, the load on operators' equipment is constantly increasing. Yes, it is being improved and replaced with a new one, but the speed of such an update is not always the same. In addition, areas remote from cities are served much worse.

Because of this, the quality of communication drops significantly. Instability of the line leads to the fact that the person cannot be reached: it is reported that they are outside the access zone, or the line is busy.

The solution in such a situation is quite simple - keep calling. It is likely that during the next attempt you will be able to get through.

WHY DOESN'T TELE2 WORK? WHAT IS THE CRASH ON OCTOBER 15?

In most of Russia today, October 15, 2021, Tele2 does not work. Failures were recorded in the following regions of the country:

Nenets Autonomous Okrug (Naryan-Mar) Republic of Dagestan (Makhachkala)

Ryazan region (Ryazan) Magadan region (Magadan)

Stavropol Territory (Stavropol) Republic of Buryatia (Ulan-Ude)

city of Sevastopol Khanty-Mansiysk Autonomous Okrug - Ugra (Khanty-Mansiysk)

Volgograd region (Volgograd) Republic of Altai (Gorno-Altaisk)

Novgorod region (Veliky Novgorod) Jewish Autonomous Region (Birobidzhan)

Kursk region (Kursk) Smolensk region (Smolensk)

Kaluga region (Kaluga) Novosibirsk region (Novosibirsk)

Rostov region (Rostov-on-Don) Arkhangelsk region (Arkhangelsk)

Chechen Republic (Grozny) Sverdlovsk region (Ekaterinburg)

Tambov region (Tambov) Belgorod region (Belgorod)

Krasnodar region (Krasnodar city) Bryansk region (Bryansk city)

Chukotka Autonomous Okrug (Anadyr) Sakhalin Region (Yuzhno-Sakhalinsk)

Republic of Tyva (Kyzyl) St. Petersburg (St. Petersburg)

Lipetsk region (Lipetsk) Voronezh region (Voronezh)

Chelyabinsk region (Chelyabinsk) Omsk region (Omsk)

Saratov region (Saratov) Republic of Mordovia (Saransk)

Chuvash Republic (Cheboksary) Republic of Sakha - Yakutia (Yakutsk)

Republic of Adygea (Maykop) Republic of North Ossetia-Alania (Vladikavkaz)

Vologda region (Vologda) Republic of Ingushetia (Magas)

Tver region (Tver) Republic of Tatarstan (Kazan)

Krasnoyarsk Territory (Krasnoyarsk) Tula Region (Tula)

Republic of Crimea (Simferopol) Tyumen region (Tyumen)

We recommend: Bank Russia

Operator service

Among the offers from mobile network providers there is a large selection of similar services. They can operate at a certain time or continuously. The essence of such services is that after connection, the subscriber is not disturbed at inconvenient/non-working hours. For residents of modern megacities, work calls are a real problem that prevents them from enjoying relaxation and communication with family. Actually, that’s why it’s connected.

It’s worth mentioning separately about the “Black List” service; many operators (MTS, Beeline, Tele2, Megafon) allow you to connect it and block the call at your level. If they can’t get through to you, then the first thing you need to do is call the operator and find out if there are any subscriptions or services that could do this.

How to contact the MTS operator directly

You can call MTS from a mobile or landline phone around the clock. The hotline works for all subscribers, both within the Russian Federation and when calling from another country while in international roaming.

Phone numbers for quick connection with an operator:

0890 and 88002500890 – for private individuals.
0990 and 88002500990 – for corporate clients.

Attention: you can contact the MTS operator by pressing certain number keys after starting the call. Please note that now you first need to go to any services or settings menu, after which the button to connect with a support specialist will be available.

Unified contact details:

Website address: mts.ru
Telephone number: 0890 and 0990.
Login to your personal account: login.mts.ru or lk.mts.ru
Social networks for contact: VKontakte, Odnoklassniki, Facebook.

Blacklist and Do Not Disturb mode

Modern devices are capable of emulating any action. A properly configured Black List completely excludes unwanted incoming messages and more.

What can be done to bypass it?

Send SMS. Enable receiving a delivery report, and in the text of the message itself, ask the subscriber to remove the number from the list.
Call from someone else's number. If calls do not go through from your phone, but do from another, then there is a high probability of being included in
Use alternative communication channels: Viber, Skype, WhatsApp. You can write a message, make a voice call or video call.

We should also talk about setting up the Black List. Its flexibility depends on the specific model and manufacturer. Many manufacturers include a really large list of features in their products. For example, you can set up groups, allow incoming calls from phone book numbers, block calls from specific subscribers or groups at certain times, and much more. Even the arrival of SMS can be turned off. Smartphones can signal “busy”, “subscriber unavailable”, and the device can also pick up and hang up. And much more.

There are modes in the phone settings. Each of them has its own operating scenarios. In particular, when you select the “Do Not Disturb” option, incoming calls may not go through, giving the caller a “busy” or “subscriber unavailable” message, or they may go through, but without signals.

Often, phone owners do not know about activating these functions, or they are turned on, for example, by children. It is recommended to check the network settings, Black list, actions for groups, settings for specific subscribers and operating modes.

You are out of coverage area

Tele2 provides communication services in many regions of Russia - from Kaliningrad to Vladivostok. On the coverage map you can see in which parts of our country there is a Tele2 network of 2G, 3G and 4G standards. Thus, our subscribers have the opportunity to communicate and use other communication services not only in large cities, but also in small towns. If you are planning a trip far out of town, look at the Tele2 coverage map in this area so that you can always call or write to your loved ones.

In Moscow and the Moscow region, only networks that comply with third and fourth generation communication standards operate. If your phone only supports 2G, to communicate in this region, change your mobile device to a more modern one that supports 3G or 4G networks.

The subscriber is constantly busy due to mobile Internet

In modern conditions, the communication channel and the data transmission line are separated. However, if you find that you cannot get through while turning on the mobile Internet, you should consult your operator on what to do. If it is possible to use a 3G channel or higher, then in the SIM card settings, specify only the desired channel. It is quite possible that this will solve the problem.

Changing the network mode

This item also helps many, but its difficulty may lie in the fact that such network mode settings are often hidden in the engineering menu. This solution is somewhat similar to the previous one and you need to look for this setting in the same “Mobile networks” menu. In the case of my Xiaomi (MIUI 10.3), this setting was hidden like this:

Go to general “Settings” → “About phone”.
Click on “Internal Memory” 5 times, after which it goes to the hidden “Check” menu.
There we select phone 1 (if there is only one SIM card).
The description will indicate the preferred network type. From the list you need to select either GSM Only or WCDMA Only.

In general, you need to experiment with this item if you are a confident user, because an incorrectly set TD-SCDMA or WCDMA parameter will leave you without mobile Internet.

SIM card and phone

The possibility of damage cannot be ruled out. As a rule, the owner himself is interested in such a question due to missing important calls. This can be checked quite simply: using another SIM card and another phone.

If the problem is in the SIM card, then you need to go to the branch of the mobile operator and replace it with a new one. Don't forget to take your passport with you. If the problem is with the phone, then the cause may be damage to the card slot or a software failure. This is often observed when flashing the device. Installing an official ROM or visiting a service center will help restore normal communication.

Let's sum it up

Now you understand why the subscriber's line can be constantly busy. If you need to contact a person, then alternative communication channels or a personal meeting will help in such situations. If this is your phone and it does not accept incoming messages, then the list of actions is much wider. You will have to spend time, but establishing the cause is quite simple.

Some subscribers are faced with a situation where the phone is turned on, but incoming calls do not go through. Sometimes in such situations you receive messages that someone tried to call you. If you have not activated such alerts from your operator, then you may not know that someone was trying to call you. So, let’s figure out in what cases subscribers cannot get through to the phone. There may be several reasons, let's look at each of them.

Why is my mobile phone call being dropped?

If there is no way or don’t want to talk, subscribers resort to different methods.
The simplest reason why it is impossible to reach a subscriber is that his phone is turned off, or the subscriber himself is out of the network coverage area.

If the call goes through, but the subscriber does not pick up the phone, it is possible that he cannot/does not want to talk, or his smartphone is in silent mode, or the person took advantage of the capabilities of his smartphone by selecting the “priority” option. For example, owners of Sony devices have this opportunity - by adjusting the volume of the smartphone, you can select one of the modes “silent”, “priority”, “sound”. Just the “priority” option allows you to filter calls, passing only those that are in the address book.

The “black list” created by the subscriber will prevent unwanted people from calling him. If an outgoing call only rings once and then the call is dropped, the caller is probably on such a list; or he hears short beeps, as if the number is busy, or the message “the subscriber’s device is turned off or is out of network coverage.”

This type of communication is not available to the subscriber. What does this mean? — www.moscow-faq.ru/all_question/other/2016/April/72499/187718

And the picture is completely different if the outgoing call is dropped immediately, and the caller does not hear a single beep. In this case, it is possible that the subscriber used the services of a cellular operator and turned off all incoming calls; connected In this case, the subscriber can receive SMS messages (that is, they can reach the subscriber), if they have not turned them off.

(the so-called “black list”), not only incoming, but also outgoing, all cellular operators offer to connect.

After the service is activated, you can independently add those numbers that are considered such to the list for unwanted calls. It is also possible to block an unwanted number forever.

The inability to reach the subscriber may be due to the fact that he has the iVoiceCallMaster program installed, with the help of which all unnecessary or unwanted numbers are redirected to a SIM card that simply does not work.

There are cases when it is impossible to reach a subscriber because “blocking incoming/outgoing calls” is enabled in the settings of his smartphone. For an iPhone, it helps to enable the “show my number” option in the settings so that calls can be made. If there is a problem with your smartphone that it does not allow outgoing calls, you can reboot it (this is useful to do periodically), as well as turn off/on the 3G function (this may be due to the “raw” firmware).

For the Android operating system, a program has long been invented that cuts off unnecessary incoming calls or redirects the caller to voicemail. The program is called Current Caller ID and is suitable not only for smartphones, but also for tablets. To take advantage of this opportunity, the Current Caller ID application must be installed on your gadget.

There is an opinion on the Internet that simply turning on the “black list” option, without specific numbers in it, does not allow you to reach the subscriber, and only when it is turned off do calls go through, but this is an isolated opinion that needs to be verified.

Can't they call you? Check your phone settings!

Before looking for the cause of the problem, you need to check the settings. Often users set them incorrectly on their own. The reason for incoming call failures may be:

adding some numbers to the black list (in this case, you cannot get through to one number or several that are included in this section of exceptions);
setting a ban on incoming calls;
limiting calls for subscribers not included in your address book.

Phone app settings

You can check the settings from the Phone application. Open it and go to settings, they may be hiding behind a gear or three vertical dots in the top right corner of the screen. You need to look at how the markers are set in the “Call Barring” item. Then check the numbers on the blacklist. Perhaps in it you will find the number of someone who tells you: “I can’t get through.”

“Forwarding” settings

Another section to check is redirection. If it is enabled, then it is important to select the settings correctly. Redirection can be enabled:

for times when you are offline;
at moments when you are talking with another interlocutor;
on an ongoing basis.

If they tell you: “I can’t get through, the answering machine is always on.” Change the settings to acceptable ones or disable forwarding altogether. To ensure you don't miss an important call while you're talking to someone else, turn on Call Waiting. In this case, when the second line appears, you will hear beeps.

Is it busy all the time? Try turning off data transfer

If everything is fine with the settings, but the interlocutors constantly hear a busy signal, turn off mobile Internet and synchronization. This problem appears in areas where old equipment is used and there is no 4 G communication channel. In this case, you can often hear a complaint: I can’t get through, the line is busy. At the same time, being in another area of the city, you can receive calls without restrictions.

Check if the SIM card is faulty

After checking the settings and if this does not help, you need to examine the SIM card. Often the problem is hidden there; you will not only not be able to receive calls, but also use the Internet or SMS messages. The procedure is simple:

try calling;
check the operation of the SIM card in another device;
find another SIM of the same operator as yours, check its operation in the same place where you discovered the problem;
examine the card slot and the SIM card itself.

If the SIM card does not work in another phone, then look at its contact pad. Wipe it with a soft cloth. Often problems arise after cutting the SIM card yourself; if this happened immediately after purchasing a new phone, then you need to contact your operator for a replacement. Contacts on your phone also need to be wiped if dirt is visible on them.

When using two SIM cards in the device, the connection to the network occurs through one module. If you installed SIM cards from different operators, then you cannot be reached on MTS while you are using Megafon (you may have cards from other communication providers).

Fixing a software crash

If the settings are set correctly, and the SIM card is working, and calls are also not coming to you, then it’s worth working with the “Phone” application. To determine the extent of the breakdown and fix it, you must follow the instructions:

Turn on Flight mode, turn it off after 20 seconds. Check your ability to receive incoming calls. If they can’t reach you on your phone, follow the step-by-step instructions below.
Reboot your device and check if you can receive calls. Next, after completing each step of the instructions, ask the assistant to call you . Follow these steps until you are able to receive calls again.
Check your phone software. Often, calls are blocked due to incorrect settings of programs such as “Black List” or “Call Recorder”. It is best to get rid of software from unofficial sources.
Check your phone with antivirus software. To do this, you must first connect it to your PC in “Storage” mode in order to scan the files with the program you have on your computer. Then download an antivirus application (Dr. Web, Kaspersky Anti-Virus) and scan your smartphone again. When viruses are active, interlocutors hear, when they cannot reach you, “Busy” or a message that the subscriber is offline.
Through the general phone settings, go to the “Applications” section. Among all the software installed on the device, find the “Phone” application. Clear its cache and data, and then stop and run the utility again. In some smartphones, this application is listed under the name “com.” android. phone".
Save all the necessary information in cloud storage or on your PC. Remove the SIM card and press the volume (down) button and the power key at the same time. The device will restart and turn on in system settings mode. Using the volume key, select Soft Reset, and then confirm your consent to reset with the power button of the device. In some smartphones, a soft reset can be done from the general settings tab.
If the soft reset did not help, then go to the system settings again and perform a hard reset (Hard reset). Then the phone will completely roll back to its original state.

These manipulations will help get rid of any problems with the software. A reset should only be used as a last resort, as this will destroy all data and uninstall applications. It is worth noting that some viruses are resistant to resetting, so do all the steps in the order in which they are given. Then the problem of why the person can’t get through will leave you alone.

Hardware faults

If working with the software does not bring results, then the problem may be on the side of the communication module. Only a master can solve it. Before contacting it, think about why the malfunction occurred; it is best to immediately inform the service center about the possible causes, this will make diagnosis easier. Hardware problems usually arise:

after exposure to moisture;
during impacts and after falls;
due to the low quality of components used in assembly.

The list of restoration work is compiled based on the damage. The most expensive way to restore a smartphone is after it gets wet. After a fall or impact, it is often difficult to find a fault, since microcracks often appear on the board, invisible to the human eye. Therefore, the externally working phone board may fail you at the right time.

How to call a Life operator - the fastest way

By calling the above number, you will be connected to a voice informant of the Lifecell company. After the greeting, you will be prompted to enter the next submenu. After that - to the next, and so on, until a connection is made with the treasured live lifecell operator.

Many people simply do not have the patience to choose a combination. It seems that you need to crack the code of a combination lock. After listening to the voice message, they offer to return to the previous menu, to the main menu, but there is no option to select the option to connect with an operator. So how can you contact the Life operator? Let's go in order:

By pressing the “1” button you can find out information about the number, account status and tariff plan. To get the settings you must also enter this menu item;
everything related to the Internet, including 3G+, is number “2”;
the third menu contains information on international communications, roaming, free bip service in roaming, as well as SMS;
information on changing the tariff plan – “4”;
operations with a SIM card, questions regarding coverage and assistance from the technical support service - “5”;
Top up your account using a payment card – press “6”;
Additional money service – button “8”.

As you may have guessed, we need to select menu number 5. Next, we are asked to listen to the next information again and choose one of six options. Here we press button “3” - disable SMS advertising. How can you guess what exactly this choice should lead to the operator? No way! Pure intuition!

After listening to the annoying voicemail, voila! – The opportunity to contact a representative appears, and we again find ourselves in a menu where we are asked to take part in a survey upon completion of the consultation. “1” – agree, “2” – refuse. Make your choice. If you are the first in line, you will be connected to a contact center representative quite quickly. If not, you'll have to wait. How long? How lucky!

How to call the Life operator? There is an answer - call number 5433, then press the number 5, then 3, and finally 0 twice.

Read about the new hype tariff.

Problems on the operator's side

In some areas, the lack of quality communication is commonplace. Therefore, smartphone owners use signal amplifiers that pick up waves from cell towers and duplicate them. This allows you to receive a stable signal in a small area (for example, in your garden plot).

If the icon on your smartphone screen shows that the signal is strong, but the contact cannot reach you, the reasons are usually the following:

You are in a densely populated area where the operator's equipment cannot cope with the load. The problem appears especially acute on holidays and weekends, when communication will be almost completely unavailable to you.
Repair work on equipment, which leads to the fact that everyone who calls you hears a message that the subscriber is unavailable. In this case, your smartphone may show reliable signal reception, but instead of identifying the operator, there will be a message “Emergency calls only.”
The operator blocked and stopped servicing the SIM card. There may be several reasons for this: violation of the rules for using the network (spam, hooliganism, lack of information about the owner of the SIM card from the operator), debt on the balance, lack of account replenishment for a long time. In this case, callers may hear a message that the number is blocked.

In any of the above situations, you need to contact the operator and ask why no one can get through to me. This can be done from another phone. Be prepared to give the code word and your passport details. If the problem is related to incorrect charges or number blocking for any reason, then you need to contact the operator personally. In some cases, to resolve the situation, it is enough to contact the office of the communication provider; in difficult situations, you will have to write a claim. In any case, it is best for you to exchange the SIM card for a new one, keeping your subscriber number.

With the help of this article you will find the answer to the question why they can’t get through to me. Some of the reasons can be eliminated on your own; in other cases, contact a specialist. If you have any questions, ask them in the comments. Share the article with your friends and chat in the form below.

Some users have encountered a situation where the phone is turned on, but they cannot be reached. Some operators send a message that there was an attempt to call. If you do not have such a service connected to your operator, then you will not even know that someone tried to call you. Let's look at all the reasons when they can't get through to you on your phone.

What is the essence of the problem

The problem when a smartphone drops incoming or outgoing calls occurs infrequently, so it is quite difficult to name a single reason and, accordingly, a solution. It sounds funny, but often the problem is caused by the actions of the users themselves. This is what you need to pay attention to first.

Important - do not rush to take the device to the nearest repair department; in most cases, it can be solved without special knowledge or financial costs. The first thing to do is to use the basic solution methods.

Can't they call you? Check your phone settings!

The first place to look for the reason is the phone settings. Often users themselves get tricky with the settings. The reasons why they may not reach you are the following:

you have added a number to the blacklist;
there is a ban on incoming calls;
There is a restriction of calls for subscribers not included in the phone book.

Check your Call Barring settings

Go to the “Phone” application and go to settings, they are usually located in the upper right corner of the screen; these are icons with a gear or “hamburger” (three vertical dots. You need to check how the markers are set in the “Call barring” item. Then check the numbers on the black list. It is likely that in it you will find the number of the one who tells you: “I can’t get through.”

Check your Forwarding settings

Another point to check is redirection. If forwarding is enabled, you need to configure it correctly. It is better to enable redirection:

if you are out of network access;
if you are talking to another party;
Always.

If they complain to you: “I can’t get through, the answering machine is working.” Change your settings or turn off forwarding completely. To ensure you don't miss a call while you're talking to someone else, turn on Call Waiting. In this case, when the second line is triggered, you will hear short beeps.

The caller constantly hears a busy signal.

If you have checked the forwarding settings and everything is fine there, but the caller always hears a busy signal, turn off mobile Internet and synchronization. This usually occurs in areas where operators use old equipment and there is no LTE connection. Usually the person trying to get through then says: “I can’t reach you, it’s always busy. But as soon as you leave the unfortunate area, the calls go fine.

Tele2 call is dropped

BlogNot. We force TELE2 to normally wait for the call to be answered; Antispam on TELE2

We force TELE2 to normally wait for the call to be answered; Antispam on TELE2

Friends often complain that TELE2 has too short a call waiting time. Indeed, by default there are only 20-25 seconds. Plus, the “answering machine” that irritates many callers to TELE2 numbers manages to work very quickly and even withdraw money from the caller in one minute. However, everything can be fixed:

— disable voicemail (“Answering Machine”) for TELE2. This must be done so that those who do not call you do not pay per minute for the failed conversation. By default it is connected on all SIM cards of the opsos. Connect back - *121# [call]

Check if the SIM card is working properly

If you have reached this point, then the tips above did not help and it’s time to check your SIM card. Often this is where the problem lies, and the problem with calls is accompanied by errors in the Internet or SMS messages. you need to do the following:

Insert the SIM card into another smartphone and check its operation;
Insert a SIM card of the same operator into your smartphone and check its operation;
Examine the SIM card slot and the SIM card itself for damage.

If your SIM card does not work in another phone or smartphone, then examine its contacts. Wipe it with a cloth. Usually this problem appears after cutting the SIM card yourself; if this is the case, then you need to contact the operator and ask to replace it. If possible, wipe the contacts in the SIM tray, they may be oxidized.

If your smartphone has two SIM cards, you should know that the connection to the network occurs through one module. When there are SIM cards from different operators, MTS subscribers may not be able to reach you while you are talking from a Beeline SIM card.

Current status of the subscriber being called

If an attempt to reach a specific Skype subscriber fails, the first thing you should do is check the status of the person to whom you are calling. This is quite easy to do - after opening the general list of contacts, pay attention to the avatar that represents the user you are interested in. It displays a small icon in the lower left corner, by which you can determine the current status of the subscriber. And if you point the cursor arrow at the subscriber you are interested in, you will be able to read his current status in a more familiar text form.

If you see the “Offline” status of the subscriber you are interested in, then, most likely, he simply has Skype turned off, or he personally set this status for himself so as not to be distracted by calls at the moment. Naturally, while this status is displayed for the subscriber, you will not be able to reach him by phone, at least until the status changes.

In addition, the “Offline” status may be displayed for those subscribers in your contact list who have added you to the so-called black list. In this situation, it is also not possible to reach them by phone. And there is hardly anything that can be done on your part.

Fixing a glitch in the phone software

So we checked the phone settings and everything is fine, we checked the SIM card - it is also working. But, they still can’t get through to you, it’s time to look for a problem in the phone software. To identify the error and correct it, you need to take the following steps:

Activate Flight mode for 20 seconds.

After turning off “Flight”, check whether incoming calls are received or not. If there are still no calls, proceed to the next step.

After each step, check whether you can be reached by phone.

Check the apps on your smartphone.

Calls are often blocked due to incorrect settings in the Black List or Call Recording applications. I recommend removing applications from unknown sources.

Check your smartphone for viruses.

To do this, you must first connect it to your computer in “Storage” mode in order to scan the files for viruses with a computer antivirus program. Then install an antivirus application (for example, Kaspersky Internet Security or Security Master) and check your smartphone. With viruses, people trying to call you usually hear “Busy” or a message that you are offline.

Clear the Phone app cache.

Go to your phone settings in the “Applications” section. Among all the applications installed on your smartphone, find “Phone”. Clear the cache and data in it, and then stop and start the application again. On some smartphones, this application may be called "com.android.phone".

Soft reset.

Save all the necessary data in the cloud or on your computer. Turn off your smartphone, remove the SIM card and press the volume-down and power buttons simultaneously. The smartphone will start in recovery mode. Use the Volume buttons to select Soft Reset, and then confirm by pressing the Power button. In some phones, such a reset can be done from the settings.

Hard factory reset

Since the soft reset did not help, then again go to recovery or system settings and do a hard reset (Wipe data/factory reset). The phone will return its settings to factory settings - like new.

These steps will resolve almost any phone software issue. A reset should only be used in very extreme cases, as applications are removed and all content is erased. It should be noted that some viruses are resistant to resetting, so follow all the points and steps in the order in which they are written. Then you won’t have to look for an answer to the question “why can’t they call me?”

“Incorrect number dialed.” What to do if it is impossible to reach the subscriber?

But I know for sure that I am calling the right numbers! And this is especially common on intercity routes,” Bobruisk resident Olga Aleksandrovna Elagina addressed this complaint to the editor.

“I have children living in Brest, relatives in other cities, and I constantly can’t get through to them. When their number changed, they immediately told me a new one, and it’s the same now - I call and dial the correct one, but I hear “the number does not exist.” This started after our landline phone number was changed. It seems to me that what they say at Beltelecom is not true, that people simply type incorrectly. More likely, they have some problems with the line or glitches,” says the reader.

The appeal was transferred to the Bobruisk telecommunications center, the head of which, Alexander Mikhailovich Bobtsov, explained the following:

– The problem was solved by setting up a subscriber’s terminal device (telephone) by a specialist from RUE Beltelecom, who, according to clause 3.3.16 of the Appendix on the provision of the service “Installation and use of IMS telephones”, is responsible for the setup and operation of his own equipment.

Problem with smartphone hardware

If manipulations with the software do not correct the problem, then it is most likely on the side of the communication module. Only repairs can solve it. Before contacting the workshop, it is best to immediately tell the service center about the reasons why this malfunction may have appeared, this will make diagnosis easier. Problems with smartphone hardware usually appear:

water got into the smartphone;
the smartphone was dropped or hit hard;
The smartphone has defective components.

The price of smartphone repair work depends on the damage. The most expensive repair after getting into water. After a fall or impact, it is often difficult to find damage, since microcracks usually appear on the board, which are difficult to see.

If only the radio module or antenna is damaged, then repairs will not be expensive. If the board is defective, the price may be comparable to the cost of a new phone.

After moisture gets into the smartphone, the technician will clean the board, after which the phone will work. However, they do not provide a guarantee for such repairs, since oxidation may begin again. The usual survival rate of a smartphone after exposure to moisture is 50% to 50%.

Set your preferred network type

Very often, changing the network type helps users. For example, from 4G, which is often the default, to 3G, 2G or dynamic (automatic configuration). The location of these settings may vary on different devices. Let's show the example of Xiaomi (MIUI system).

We follow the path: “Settings” → “Mobile networks” → click on your SIM → “Preferred network type”.
If your default is 4G, change it to dynamic or 3G.

Change the network type on your phone

After this, you can reboot again and try to see if you can get through. The problem with initializing calls in 4G is especially relevant on the currently popular Xiaomi and HTC. The latter, when making calls, can switch 4G to 3G and vice versa.

Error when updating firmware

Failed firmware can lead to all sorts of errors. One of them is that the phone does not accept incoming calls. You can find out whether the firmware was updated correctly by checking the IMEI. To do this, do the following:

dial the code *#06#;
A code will appear on the screen, which will need to be compared with that indicated on the box or SIM card tray.

In addition to the box and SIM card tray, IMEI is also on the case or under the battery (if it is removable). If this IMEI does not match, then you need to contact a service center to restore the IMEI. You can also try to roll back the firmware to stock.

I do not recommend rolling back the firmware yourself, unless of course you are an experienced user. During the flashing process, errors may appear that will lead to incorrect operation of certain functions of the phone, or even turn it into a “brick”.

It's all the operator's fault!

In certain areas, poor call quality is common. Phone users buy all kinds of signal amplifiers that amplify the waves received from cell phone towers. This helps to achieve a stable signal in a small area (dacha).

If the communication signal icon on your smartphone is full, but they can’t get through to you, the reasons are usually the following:

You are in a crowded area where the cellular operator's equipment cannot cope with the load. It is especially acute on holidays and weekends. These days, almost no one can reach you on the phone.
Technical work at the cellular operator, which leads to the fact that everyone who calls you receives a message that you are unavailable. At the same time, the smartphone can reliably receive a signal, but instead of the operator’s logo it says “Emergency calls only.”
The mobile operator has blocked and no longer services your SIM card. There may be several reasons: violation of the rules for using the network (sending spam, hooliganism, lack of information about the owner of the SIM card), debt, failure to replenish the account for a long time. In this case, those trying to call you receive a message that the number is blocked.

In any case, you need to contact the operator with a question and explain the situation. Do this from another phone. You will need to provide the passport details of who the number is issued to. You may have to visit one of the operator's offices.

Conclusion

Friends, I hope that with the help of my article you answered the question: “why can’t they reach me?” Most of the reasons can be corrected on your own; in remaining cases, it is better to contact a specialist.

If you have any questions, ask them in the comments below.

I would be very grateful if you share this article on social networks.

Right

To get through to someone - this combination is recommended by many Russian language dictionaries, so in most cases you can safely use this expression. I was never able to reach Ivan Andreevich. It's been very difficult to reach you lately. Guys, I've been trying to reach you all day! Were you able to reach Leonid?

Call someone - this expression implies the use of the word following “get through” in the dative case and without a preposition. Similar combinations are also listed in Russian language dictionaries as possible. Yesterday I was unable to reach you on the phone. You definitely need to call Ivan today. Please try to call Dmitry Ivanovich.

Call to - this combination is noted in several dictionaries only as colloquial. It is highly not recommended to use it in business speech. I couldn’t get through to Evgeniy. It's impossible to reach you by phone today! I was only able to reach you in the evening.