Connecting and setting up a home phone from Rostelecom

How to activate the service

Like many operator services, services can be connected in several ways.

Via the site

The most convenient and fastest way is to send an application for connecting and laying a telephone line through the official website https://moscow.rt.ru/hometel/local (for Moscow. You can select the region in the upper right corner).

To connect you need:

1. Follow the link above to the home telephony section of the site (or in another way - through the main page).
2. View tariffs and choose the most convenient one based on price and services offered.
3. Click “Connect” in the selected tariff window.
4. Fill out an application - you will need to indicate how you can be contacted, what address the connection is planned to, installation dates and any additional comments. The checkbox for transfer of personal data is required.
5. Under the application, you can click the “Customize” button and, in addition to the selected tariff, connect additional options, as well as view the conditions and prices within the plan that you decided to connect.
6. Click “Next” and wait until the operator contacts you to set a date for the technicians to arrive.
7. Sign the contract when the installers come to you.
8. Don’t forget to pay for the selected tariff for the next month in any convenient way.

Important! The cost of the connection itself is 1 ruble (promotion until the end of December 2021). If during the process of laying the cable and setting up the technicians try to charge you additional payment, it is recommended to call the hotline and clarify the situation.

By phone

You can also leave a request and schedule the arrival of specialists by calling the Rostelecom hotline - 88001000800.

You need to indicate the following:

1. Address – the operator will check whether it is possible to lay a line to you or if it already exists.
2. Full name of the person for whom the contract will be drawn up (ideally, you yourself).
3. Telephone number for contact.
4. Availability of equipment - telephone.
5. Desired connection time - most likely, you will need to negotiate so that both the masters and you can do it.

After this, the connection occurs as usual - on the appointed day, technicians will contact you and sign the contract and install the line.

Contacting the company office

When contacting the company office, it is advisable to have your passport with you. When you connect services remotely, a passport is only needed at the time of concluding an agreement (when technical specialists arrive), but if you come to Rostelecom in person, the agreement is concluded on the spot, so take the document.

You can submit an application and sign an agreement at any Rostelecom sales point. The addresses of the centers can be viewed at the link - https://moscow.rt.ru/sale-office (for Moscow). If you have a different region, select the city of your residence in the upper right corner of the page, and the map will change to the one that is relevant to you.

You need to contact any specialist manager during business hours of a specific sales center, who will prepare a package of documents and schedule the arrival of technicians for connection.

Advantages and disadvantages

If we evaluate the advantages and disadvantages of the “Time-based” tariff for a phone from Rostelecom, it should be noted that each point can be both a minus and a plus. Each subscriber has his own requirements and requests, which may differ from each other.

The main advantages of TP are:

• low cost of monthly maintenance;
• low price for switching to the tariff, which is only 1 ruble;
• the subscriber can independently control communication costs, saving and optimizing their costs;
• absence of unnecessary additional options that may not even be needed by an undemanding client.

The disadvantages include the fact that with frequent communication, costs will increase. Also, Rostelecom’s “Time-based” tariff plan does not provide packages and previously allocated minutes for calls to cell phones and additional options through which the user tailors communication to himself.

Application procedure

Submitting an application in all three cases is the same; its order can be described by a general algorithm:

1. Selected a tariff plan.
2. Selected additional services.
3. Sent personal information about where and in what name the contract will be signed.
4. We waited for the operator to call to confirm your intention and the technical capabilities of Rostelecom.

The application has been submitted, you can wait for the arrival of specialists.

The only difference is that the contract itself is not signed immediately in the office, but at the time of connection - if you submitted the application remotely.

Important! If your apartment or house requires the formation of a subscriber line (that is, you did not previously have a home telephone), connection will still cost 1 ruble until 12.2018!

Who is it suitable for?

Rostelecom's "Time-based" tariff plan for a home phone is suitable for people who rarely make phone calls, but prefer to stay in touch. They predominantly use mobile phones or receive mostly incoming calls. The minimum subscription fee is the most favorable conditions for such clients.

If you have not made a single call within a month, then you will only need to pay a monthly fee; if you connect via a paired line - half the cost.

Home phone tariffs

Rostelecom's home telephony tariffs are the most extensive of all those offered on the market. They include options for any request, and may differ only in price offer depending on the region of connection.

Below are packages with descriptions valid for autumn-winter 2018 in Moscow.

Unlimited

A popular plan for parents, seniors, and families who interact a lot with people in their community.

For 522 rubles per month, the subscriber receives:

1. Subscriber line for permanent use.
2. Unlimited minutes to all local phone numbers.

Important! Unlimited is offered only for calls to landline numbers. In order to make free calls to mobile numbers from your home phone, you can activate the “Zero to mobile” option.

If the tariff is connected according to a paired scheme, the monthly payment will be 261 rubles.

Subscriber

The same unlimited tariff, only for a situation where it is not possible to take into account the call duration for technical reasons.

Cost per month:

1. 354 rubles – for an individual scheme.
2. 177 rubles – for a paired connection scheme.

Social

A tariff with a limit on the number of minutes spoken to local landline phone numbers.

For 100 base minutes included in the package, the monthly cost will be:

1. 240 rubles – individual connection.
2. 138 rubles – paired connection.

If the 100-minute threshold is exceeded, the payment for each additional minute will be 0.64 rubles.

Combined

There are two different tariffs in this offer, differing in the number of minutes packages offered:

1. Combined 450 – 450 minutes for 390 rubles per month (192 for a paired connection). Subsequent minutes - one for 0.42 rubles.
2. Combined 350 – 350 minutes for 354 rubles per month (177 for a paired connection). Subsequent minutes - one for 0.48 rubles.

Day off

The tariff is for those who plan to communicate a lot on weekends and holidays - for 348 (or 246 for a paired connection scheme) rubles per month.

The cost of 1 minute on weekdays will be 0.54 rubles.

Time-based

A tariff without limiting the package of minutes, payment for the minutes of which is immediately accrued according to the principle “How much you talk, so much you pay.”

Cost per month:

1. 204 rubles – individual connection.
2. 102 rubles – paired connection.

The cost of 1 minute is 0.58 rubles.

User reviews

Many users consider the package beneficial and the most optimal for those who rarely call a landline phone, but do not intend to turn it off. The time-based system offered by Rostelecom meets the needs of most people who want to save money.

Some people write in reviews that the only drawback of the TP is the lack of additional options provided, but on the other hand, they are not needed to optimize communication costs. With frequent outgoing calls, the cost can increase significantly. In this case, it is advisable to choose an alternative package option.

The well-known Russian provider offers a large number of home phone tariff plans for users with different requirements. One of the most profitable is Rostelecom’s “Time-based” tariff, which involves time-based payment for communication. You can connect to the service in several ways, including on the provider’s official website or by phone, without leaving your home.

Intercity tariffs

You can call outside the region using your Rostelecom home phone for a separate fee. Also, the company offers convenient additional options in several directions.

Equipment installation

An application for installation of a Rostelecom phone is considered no longer than three days, and installation of all necessary equipment takes no more than 40 minutes. During this time, the technician manages to install the socket (to minimize the cost of maintenance, it is presented in a single copy) and establish a connection between the Rostelecom landline telephone and the network.

The client purchases the main device and the elements needed to secure it himself (this is included in the connection price). And the specialist will deliver the socket, cable and other elements necessary for installing a Rostelecom phone himself and will not require any additional payment for this.

Obviously, there should be no difficulties with submitting an application, concluding an agreement and subsequent installation of the device. Therefore, connect a landline phone, test the capabilities of Rostelecom landline communications yourself and enjoy the communication.

How to pay

Payment for your home phone is made monthly - the bill is formed depending on the package and the minutes agreed upon.

You should pay using your subscriber number/personal account in one of the convenient ways:

1. By bank card directly on the website - https://moscow.rt.ru/payment.
2. Electronic money Webmoney or Yandex.Money, both via the link above, and through the payment systems themselves.
3. Through Sberbank Online and online banking of other credit institutions.
4. Physically - an invoice can be sent monthly to your address for payment at a bank or post office. You can also pay at a Rostelecom branch.
5. From a mobile phone.

About the cost

To describe the conditions, indicators for one of the regions were taken as an example. In other regions, the price and content may vary. The company often changes the terms to make the programs as interesting as possible.

You can find out information for your region on the RT website. There is nothing complicated here:

1. Go to the portal.
2. It will identify the location and offer a version of the site for a specific city.
3. Launch the home phone section.
4. Indicate long-distance communication services.
5. View active TPs and conditions in your region.

Now you know what Rostelecom tariffs are.

Shutdown

The disconnection process depends on the goals pursued by the subscriber. If you just need to change the tariff plan, then you should study the review of other offers and connect an alternative option:

• in your personal account (especially convenient if you have unlimited Internet);
• in the office;
• by calling the contact center at

If you need to completely abandon the stationary device, going to the office will become mandatory. An application for termination of the subscription agreement is written here with an exact indication of the disconnection date. It is worth mentioning that subscribers will have to make sure that they have no debts and prepare a passport in advance.

What services are included in the tariff plan?

The standard package of the Time-based tariff plan does not include any additional services. The subscriber can connect them separately:

• when concluding a service contract;
• when changing the tariff plan;
• at any other time convenient for him.

The list of additional services includes:

1. Call forwarding.
2. Alarm.
3. Do not disturb.
4. Direct call.
5. Password communication.
6. Abbreviated dialing.
7. Call hold.

For each connected add-on you will have to pay 18 rubles per month.

For subscribers who have a telephone with the “CallerID” function, it is possible to connect. An additional fee of 50 rubles per month is charged for the option.

Advantages of home telephony from Rostelecom

The home telephone has been around for over a century. If in the distant past this was an expensive and inaccessible service for many, today everyone can get it for minimal money.

• The service includes unlimited options. You don't have to pay for minutes when communicating within the network. You don’t spend much when calling any landline numbers operating in the Russian Federation.
• Maximum useful features. The subscriber can independently select a number from the provided list. It is possible to connect caller ID. Organizations also get access to conference calls.
• Connection to the bonus program. This is a loyal system for customers. By accumulating bonuses (which is easy to do by using the company’s services and, accordingly, paying for them), in the future you will receive discounts and a number of services completely free of charge.
• Long conversations abroad will not hurt your pocket. Rostelecom has a special offer for such calls. Call loved ones, colleagues, clients in other countries with maximum savings.