How to turn off Dom ru television and Internet

Many people approach issues related to the use of communication services with a certain degree of carelessness and do not monitor the state of the balance and the availability of connected services, and also ignore the need to officially break off relations with companies whose services they no longer use. Moreover, even small debts can result in large financial losses over time. And it will be doubly offensive if you haven’t even used the services for which you will now have to pay your hard-earned money. So, if you do not want to “donate” money to providers, you should regularly check the list of connected services and disable unnecessary ones.

How to turn off the Internet Dom ru

If you decide to completely refuse the services of a provider, it is worth spending time and getting everything official. After all, if you simply stop paying bills, this will only lead to the accumulation of debts; the contract will not be terminated “automatically”.

Important! If you change your place of residence, you will still be required to remit payments until the contract is finally terminated. The fee is charged to a specific subscriber, and not to the address.

Usually, disabling Dom ru services turns out to be much more difficult than connecting them. According to the information posted on the provider’s official website, you will need the following:

It is important to find out not only the address of the service center, but also its operating hours. In addition, it is necessary to clarify at what hours applications for termination are accepted.

Of course, if when connecting, the operator provided you with equipment, for example, a router, it is important to hand it over and issue the appropriate acceptance certificate. You can call a dismantling specialist by calling the hotline.

Some users note that it is possible to terminate the contract with Dom ru without visiting the service center. To do this, we send the necessary package of documents and an application to the address specified in the contract. But this method is less reliable, since even a notification letter can be accidentally or deliberately lost. In addition, non-payments, fines or other problems may arise later.

Disabling services by the operator unilaterally

Unilateral disconnection of services by the Dom.ru provider will be considered unlawful if you have fulfilled all the mandatory clauses of the contract and you have payment receipts or bank statements for the paid services.

List of required items

The contract must contain provisions on the procedure for providing services. Services can be disabled by the operator in the following cases:

there is no date for concluding the agreement with Dom.ru;
there is no necessary information about the parties (license, bank accounts, address, contacts of the subscriber and operator);
there are inaccurate data about the subscriber, there is no address for connecting to the service and installing equipment for TV and the Internet;
a certificate of compliance of the network with the connection procedure has not been drawn up, measurement data of technical indicators and network operating standards have not been indicated;
subscriber service tariffs are not indicated;
no information about the address for delivery of Dom.ru invoices;
there is no validity period for the agreement.

Wi-Fi Dom ru

The procedure for disabling the Dom.ru Internet is similar for all types of communication. To terminate the Wi-Fi contractual relationship, you should contact the operator’s call center and clarify the existence of payment arrears, the list of required documents, the address of the nearest service center and its operating hours.

If you used a router provided by your provider to access the wireless network, it must be returned in advance. To do this, you need to arrange a visit from a specialist.

Procedure for disconnecting the service and transfer of technical equipment

console

In order to fulfill the clause of the agreement on the return of the leased equipment to the operator, you need to:

agree on the exact time of arrival of a technician to disconnect and dismantle the equipment;
hand over the equipment (if it is not your property) according to the acceptance certificate. The document thoroughly describes the condition of the equipment being handed over, the presence or absence of faults.

This procedure is suitable for all types of operator services.

How to turn off the Internet, home phone or television for a while

If you are going on a long trip, for example, on vacation, you can use the “Suspend contract” option. You can activate this service in a couple of minutes in your personal account on the company’s official website.

To enter your account, you need to enter the contract number or login and password. If you log in from a personal device, you can check the box next to the “My Computer” option, and then the system will remember your data.

After authorization, find the “Service Suspension” item in the “Settings” section. Then we select what we would like to disable and indicate the required period of suspension (from 7 to 93 days). Finally, click the “Pause” button. The cost of suspension depends on the period for which the disconnection is made.

By the way, if necessary, you can resume the provision of services ahead of schedule. To do this, it is important to contact a service center. You will be able to continue using the Internet and telephone immediately after applying, and access to television will be restored after 3 days.

Procedure for terminating an agreement with an Internet provider

If the terms of the concluded transaction for the provision of Internet and telecommunications services are not met, the provider may unilaterally terminate it. The relationship between the parties to the concluded contract is regulated by the legislation of the Russian Federation on the protection of consumer rights.

According to Art. 32 of the Law of the Russian Federation “On the Protection of Consumer Rights” (ZoZPP), N 2300-1 dated 02/07/1992, the consumer has the right to refuse to fulfill the contract at any time, but subject to payment to the contractor (provider) of the actual expenses incurred related to the fulfillment of obligations. In other words, in order for the subscriber to terminate the transaction unilaterally, he must not have any debt on the account to the company.

In accordance with the provisions of the agreement with the Dom.ru operator, offered to citizens for signing, the user has the right to unilaterally terminate it if there are the following grounds:

payment by the subscriber of service expenses;
return to the operator of the equipment installed when opening access to Internet channels and transferred to the user under the acceptance certificate;
receipt of a written application to the operator to terminate the transaction.

Thus, unilateral termination of the agreement with the Dom.ru provider at the initiative of the subscriber is carried out only upon his written application and upon payment in full of the debt to the operator.

Notice of termination of contract

If the operator is running a “promotion”, a situation may arise where Dom.ru can be disabled only after 12 months. In case of cancellation of the agreement within the specified period, a fine of 1,500 rubles may be imposed on the subscriber. What to do in such a situation?

Firstly, if you connected through a “promotion” and you need to denounce the agreement before the expiration of 12 months, you can stop using the network without blocking, simply remove the Internet cable from the network. Wait until the specified period has expired and check the amount in the account (it can be either positive or negative). In this case, the subscriber line fee will not be charged.
Secondly, make a payment using the Dom.ru operator account. To do this, you need to contact the operator’s office in person, ask for a reconciliation report and pay in advance. A small balance of funds (at least 10 kopecks), which is listed on the balance sheet, allows you to terminate the contract quickly. After this, you can request a reconciliation report, which will indicate the absence of debt to the house ru.

In the notice of termination of the contract, you will need to declare your intention, indicate your full name, address where the equipment is installed, the date from which the service must be disconnected, and information about your account balance. To return the balance of funds in your account, you should contact the call center at the number specified in the standard agreement.

Features of termination of the agreement

It may be noted that the Dom ru provider can turn off the Internet unilaterally if the client violates the terms of the agreement. A similar provision is contained in Russian legislation. So, before terminating an agreement for digital or cable television Dom ru, you will need to draw up a corresponding application and pay for the services provided, and at the same time compensate for damage, if any.

The reason for turning off the Internet or television can be different. In particular, if one of the mandatory provisions is missing (in this case, payment is not made by the subscriber). These are:

time of signing the agreement with Dom ru;
availability of all necessary details, both client and provider;
certificate of current accounts, licenses;
information about the client who ordered the service;
address where branded technical equipment for Internet and television is located;
measurements of technical indicators and operating standards of the network, drawing up a compliance document;
establishment and indication of tariffs in accordance with which customer service is provided;
indication of the address to which invoices for the service provided are delivered;
the final date of the contract;
obligations on the part of the client and the Dom ru provider are presented in writing, the procedure according to which the responsibility of each of the parties is fixed is regulated.

If all this is spelled out in the contract, then the user can disable the Dom ru Internet unilaterally, and without specifying a reason. The procedure is quite simple, you just need to contact the customer service center and place an order to terminate the agreement with Dom ru, fill out an application, and reconcile the funds deposited into the account. All documentation in electronic form from Internet providers is located here - domru-city.ru/gourl/domru.ru/clients/docs.

Moving to a different city

If it is extremely important for you that all your tariffs are customized for you, and you don’t have to connect anything new, then you can use the services of another provider, for example, Beeline. This operator has a service that allows you to move within the same city with your tariff plan without problems.

You simply change the place of residence in the contract. A technician arrives at the appointed time, connects the internet, sets it up, and you can use it right away. The service is provided free of charge, meaning you do not have to pay anything at all if you decide to use the same services in another home. If you move within the city, but you have Dom ru services connected, then you will need to pay for connection of services in the new location. Cost of additional payments for services:

Internet - 100 rubles one-time payment.
Internet plus cable TV - 200 rubles one time.
Internet + digital TV - one-time payment of 100 rubles.

Getting advice

If there is no 100% desire to part with Dom.ru, and claims have already accumulated for a whole scandal, then there is no time to rush, it is better to seek advice and resolve the problems that have arisen. An appeal is compiled on a special page in two stages:

First, personal information is filled in. It is important to indicate your full name, mobile phone number and email address for communication. Sometimes you will have to answer additional questions, sometimes you will need to supplement words already spoken for additional accuracy and clarity.
Afterwards, the reason for the request is indicated (there are a lot of options - from complaints to the desire to conduct technical diagnostics of the equipment issued for specific tasks), and then additional materials are added that can shed light on the problem.

Screenshots, images, photographs - regardless of the content and context, specialists will definitely find the right way out of the situation and try to help.

And, although the support works with maximum efficiency, sometimes you have to wait from 3 to 7 days for a response. An alternative option is to write to the VKontakte community. The specialists there are the same, but processing applications takes much less time. For example, from 15 minutes to 1 hour. If you need a lightning-fast expert response, then you should look for support here. Or on Facebook, or Odnoklassniki. The procedure there is the same.

Helpful 2

How to prepare for going to the office

The algorithm of actions is as follows:

Call the hotline operators;
Find out the operating hours of the contract termination department;
Sign up if necessary (as a general rule, no);
Come with your passport, a copy of the contract, to the ER-Telecom branch;
Write and sign an application;
Leave contact information that a specialist will contact when the deal is terminated.

Practice shows that it is better to indicate relocation or lack of need for service as grounds for termination.

Why do you need to turn off the Internet?

Officially, the Dom.ru provider identifies 4 reasons why subscribers want to stop using the services:

Unsatisfactory quality. Internet speed is lower than advertised, there are interruptions in the line, problems with access to television channels. How to check Internet speed - read here.
Overcharge. Even taking into account discounts, competitors often offer combinations of Internet and TV at one and a half times cheaper, and therefore the transition does not raise any questions.
Moving. And here it is worth remembering the nuances. If the new address is within the scope of Dom.ru, then it is better to seek an online consultation and make changes to the current agreement (first of all, correct the address, and also get a discount for adherence to the “brand”). The application for “Moving” is completed on the official website, and in two steps. The main thing is to indicate your full name, phone number and email address.

If the operator does not cover the new address with functionality, then all that remains is to look for an alternative among local companies.
Stopgap measure. Parents are saving students of educational institutions from low scores on the Unified State Exam, students are giving up entertainment before sessions, some workers are counting on additional savings while they are busy on shift.