Each user has the right to terminate the contract with Beeline without explaining the reasons. The provider, on the contrary, is required to provide evidence of violation of the terms of the agreement to terminate the partnership. The clauses of the contract are transparent, but some subscribers have difficulties during the contract termination procedure.
Automatic termination
The agreement may be for the use of the Internet at home, communications or the provision of a set-top box and television broadcasting. Termination of a contract is practiced unilaterally or automatically. If the user’s activity stops, then by law the contract will be terminated automatically for 181 days.
If there is a subscription fee on the tariff, it will be charged even if there is no activity. Later, the provider will issue a debt that will have to be repaid.
How to terminate a contract with Beeline for mobile communications
First of all, Beeline is a cellular operator. And most subscribers know it precisely because of the provision of mobile communication services. If you no longer wish to be a subscriber of the operator, you should terminate the contract. The easiest way to do this is to stop using the operator's SIM card.
As in the case of the Internet and television, the same rule applies - 6 months of inactivity on the part of the subscriber leads to automatic erasure of the record about him in the operator’s database. The number is deactivated and services on it are no longer provided.
At the same time, according to the law, such actions carried out intentionally are illegal and contrary to the concluded agreement. It is believed that the client did not indicate his intention to stop using the services, which is included in the list of his responsibilities specified in the contract.
Therefore, to avoid problems, you will have to visit the nearest Beeline office. You will not be able to completely sever relations with a service provider through your personal account.
At the same time, you can find a lot of negative reviews online about the behavior of company managers, who will try with all their might to dissuade you from disconnecting. However, they have no right not to do this, otherwise the client has every reason to go to court. You don't have to take things to the brink, but don't be afraid to stand your ground and defend your rights.
Peculiarities
The user does not need any grounds to terminate the agreement. It is important that the subscriber has no debt on the account, the rented equipment is returned and the application is submitted. If there are funds left on the account, they can be returned. Other nuances:
- Refunds and contract termination will occur a few days after the information is entered into the system and the transaction is approved.
- If you do not submit an application, the money will not be returned.
- The provider has the right to impose a penalty if the equipment under the rental agreement was not returned on time.
- Only the person who concluded it can formalize the termination. If he is replaced by a representative, then this citizen is obliged to provide a notarized power of attorney.
- Closing is carried out in the region of Russia where the client agreement was concluded.
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The fact that the client has the right to terminate the agreement unilaterally is evidenced by the Decree of the Government of the Russian Federation No. 1342, dated 09.12, paragraph No. 14. If the client is an organization, then all actions are performed by an authorized representative, who has official written permission for such actions, certified by the signature of the general director and the round seal of the company.
It is also allowed to re-register the contract for another person. To do this, you should visit the office, write a two-sided application and register it with the operator. The company has the right to refuse if the second person is suspicious. A negative answer will be received by a candidate who has already used Beeline communication services and has established himself as an unreliable person.
It is better to apply to terminate cooperation with the provider through the office. You should ask the operator to make a copy of the application after writing it. On the second copy of the form, the employee must put his signature with a transcript, put the date of receipt of the form and indicate that the document has been accepted for consideration. By law, the waiting period for a response should not exceed 30 calendar days.
mobile connection
Termination of the mobile service agreement is carried out in the office or online. Remote option instructions:
- Go to your profile.
- Find the “Tariffs and Services” tab.
- Find the “Block number” button.
- At the same time, download the file with the form.
- Fill out the application and send it to [email protected]
Home Internet: television, set-top box, wi-fi router
You can close a contract on a home Internet tariff in similar ways, the main thing is to take into account the nuances. Basic moments:
- It is important that there is no debt and the equipment is handed over.
- Not all post offices may accept applications. You can find out a list of offices in your region by calling 8-800-700-83-78.
- In addition to the application form for terminating the consumer contract, a paper is filled out to hand over the TV set-top box, wi-fi router and to return money from the personal account, if they are present there.
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If the clause on transferring the balance of funds is not completed, the provider has the right not to return them.
Temporary suspension of home Internet use
If a client wants to go on vacation and does not need home Internet and television during this period, then a much more rational option in this case would be temporary blocking. Then, upon returning, it will be enough to just call the operator, or change the settings in your personal account on the website, and not enter into a contract again.
For this purpose, a special voluntary blocking option is provided, after activation of which the provision of services is suspended, as well as payment is debited from the subscriber’s account.
“Voluntary blocking” option
Thanks to this service, you can suspend the use of Beeline Internet services for up to 3 months. After this period, the voluntary blocking is automatically disabled if the client has not done so earlier.
You can take advantage of the opportunity not to pay in vain while on vacation or a business trip in the following ways:
- by calling the technical support number: 8 800 700 8000 - you will need to provide your personal account number; employees will clarify the details and within 10-15 minutes the service will be temporarily deactivated;
- through a Beeline subscriber’s personal account on the operator’s official website (access to it is maintained even during temporary blocking).
When activating a voluntary block on your own, you should follow the following action plan:
- Open the official Beeline website.
- Log in to the system.
- Open your personal account.
- Open the “Internet” tab.
- Select "Service Management".
- Click “Temporary Internet blocking”.
The temporary blocking service is provided free of charge, the client’s funds remain untouched in the subscriber’s account. However, at the time of activation, the user's balance must be positive.
Voluntary blocking can be used no more than once per billing period. At least 30 days must have passed since the last temporary deactivation.
Where to put the equipment
To return Internet devices, you need to visit a Beeline branch. Before renting out equipment, the Beeline operator draws up an equipment acceptance certificate. Returns of devices are carried out in accordance with this document. Additionally, the center employee checks that there is no debt on the personal account and the technical condition of the devices. The set-top box set consists of a remote control, a switch, a power adapter, 2 network cables 2 m and 5 m, and a TV cable.
If any parts are missing, you will have to pay their cost.
To cancel the contract, the subscriber can switch to another provider. Then the agreement is canceled automatically after the number is transferred to another company. The procedure takes about 8 days. To carry out the operation you will need a passport.
Addresses of our service centers
Telephone How to find us:
The nearest metro station is Smolenskaya (Arbatsko-Pokrovskaya line). Distance – 625 m.
Exit the subway to the left. Continue along the Garden Ring against traffic until you reach a pedestrian crossing. Next, go to the other side of the Garden Ring and walk in the direction of traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
The nearest metro station is Park Kultury (Ring Line). Distance – 972 m.
Exit the subway to the left. Continue along the Garden Ring against traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
Service
Address : Moscow, st. Zemlyanoy Val, 20, building 3.
How to exchange or return a rented TV set-top box?
If you have any difficulties with the rental set-top box, you can return or exchange it at our service centers:
1. Collect the entire kit you received for rent when connecting
Rented IPTV set-top boxes are accepted for return complete with:
If IPTV set-top boxes are returned incomplete, you will be able to purchase the missing items upon return.
2. Select a service center that would be convenient for you to contact or call a courier.
How to exchange or return a rented TV set-top box?
If you have any difficulties with the rental set-top box, you can return or exchange it at our service centers:
1. Collect the entire kit you received for rent when connecting
Rented IPTV set-top boxes are accepted for return complete with:
If IPTV set-top boxes are returned incomplete, you will be able to purchase the missing items upon return.
2. Select a service center that would be convenient for you to contact or call a courier.
How to repair a Beeline router under warranty?
1. Make sure your router is covered under warranty.
2. Collect the entire kit you received when purchasing the router.
Rented routers are accepted for service fully equipped.
3. Select a Beeline communication salon that would be convenient for you to contact.
If the router was delivered to you by an installer, then contact the service center for warranty service. Telephone How to find us:
The nearest metro station is Smolenskaya (Arbatsko-Pokrovskaya line). Distance – 625 m.
Exit the subway to the left. Continue along the Garden Ring against traffic until you reach a pedestrian crossing. Next, go to the other side of the Garden Ring and walk in the direction of traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
The nearest metro station is Park Kultury (Ring Line). Distance – 972 m.
Exit the subway to the left. Continue along the Garden Ring against traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
Service
Address : Moscow, st. Zemlyanoy Val, 20, building 3. Telephone Opening hours:
Mon-Sun: from 10:00 to 21:00
Moscow service center opening hours in June:
06/11/2021 - shortened working hours - from 10:00 to 19:00
How to repair a Beeline router under warranty?
1. Make sure your router is covered under warranty.
2. Collect the entire kit you received when purchasing the router.
Rented routers are accepted for service fully equipped.
3. Select a Beeline communication salon that would be convenient for you to contact.
If the router was delivered to you by an installer, then contact the service center for warranty service. Telephone How to find us:
The nearest metro station is Smolenskaya (Arbatsko-Pokrovskaya line). Distance – 625 m.
Exit the subway to the left. Continue along the Garden Ring against traffic until you reach a pedestrian crossing. Next, go to the other side of the Garden Ring and walk in the direction of traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
The nearest metro station is Park Kultury (Ring Line). Distance – 972 m.
Exit the subway to the left. Continue along the Garden Ring against traffic. You need to go into the arch of house No. 15. In the arch you will see signs “Beeline. Service center".
Service
Address : Moscow, st. Zemlyanoy Val, 20, building 3. Telephone Opening hours:
Mon-Sun: from 10:00 to 21:00
Moscow service center opening hours in June:
06/11/2021 - shortened working hours - from 10:00 to 19:00
06/12/2021 - day off
From June 13, 2021, the service center operates according to the standard schedule: Mon.–Sun. — from 10:00 to 21:00
