Why do subscribers want to terminate the contract?
The reasons for wanting to terminate an agreement with PJSC Rostelecom are completely different and depend on various life, everyday, financial and other factors. For example, it could be:
- Dissatisfaction with the quality of services provided;
- Loss of need for the service (moving to another region, death of a subscriber, etc.);
- Onerous price for the service;
- Insufficient level of technical support from the provider;
- The presence of a competing provider with more favorable conditions and more.
Having decided to terminate the contract, the user looks for effective ways to do this. Let's look at the steps required for this.
When is it required?
From the above provision of the law it follows that any management of connected services provided by PJSC Rostelecom must be carried out by the subscriber personally .
The same conclusion can be reached by analyzing paragraph 14 of the Government Decree “On the procedure for the provision of communication services” dated December 09, 2014 No. 1342, which states that the parties to the agreement are a citizen, legal entity or individual entrepreneur, on the one hand, and a telecom operator , on the other side.
Important! Connecting or disconnecting any service is a change to the contract, which, like termination, is possible only on the basis of agreement of the parties (clause 1 of Article 450 of the Civil Code of the Russian Federation).
It follows from this that a power of attorney will be required in any case, regardless of the name, cost and duration of the service being connected/disconnected and the type of contract being concluded/terminated.
How to terminate an agreement with Rostelecom
The specifics of terminating an agreement with Rostelecom directly depend on the specifics of the provision of services that are specified in your agreement.
The general rules for terminating a contract are as follows:
- Checking customer debt to Rostelecom. Usually, to find out, you should call the Rostelecom hotline (8-800-100-0-800) and find out everything from the operator. Here the first surprises and pitfalls may await you, since if you purchased a modem at a promotional price of 1 ruble, then it is quite possible that you will have to reimburse the provider for the full cost of the device; Check for possible debt to the provider
- Visit the nearest Rostelecom office. You must have with you a passport, an agreement with Rostelecom, as well as working network equipment (if it was rented from Rostelecom). If you are transferring equipment, request your copy of the transfer certificate. If the agreement is lost, flooded, unreadable, and so on, it’s okay, Rostelecom has its own version of the agreement. In the office you will need to write an application to terminate the contract, and also call the Rostelecom hotline. By submitting a request to terminate the contract (yes, just visiting the office with documents is not enough); Write an application for termination of the contract
- Disconnection from services and termination of contract. Wait for notification of contract termination. The date of termination of the contract is usually considered to be the date of filing the application for termination of the contract.
If you have no debts, then, in most cases, the contract with you will be terminated. If there is a debt, it will be necessary to pay it off. Without repayment of the debt, the contract will continue, you will be charged monthly, and your total debt will increase.
What to do with the equipment
Most often, an unpleasant surprise for subscribers is the requirement of the Rostelecom manager to pay the cost of the used equipment. Carefully study the contract concluded with the company. Under what conditions were you provided with a modem or router? There may be two options here:
- The device was leased to you. In this case, you must return it. The modem must be technically sound, clean and in good appearance. Otherwise, you may be required to pay its cost.
- The device was sold to you in installments. In this case, you will have to pay off its cost in full. Otherwise, the company may refuse to terminate your contract.
This situation serves as another reminder that we need to very carefully study all the contracts that we sign with different companies and discuss in detail with managers every issue that concerns us.
The same applies to those devices that you use to connect television.
When your home phone is disconnected
If you decide to terminate your phone contract, be prepared for the Internet to stop working. This will happen if you are using a telephone line to connect to the network. This type of connection is called ADSL. Clarify this question and, if necessary, change your Internet and television tariff. Download a sample application.
Termination of the contract with Rostelecom through the Personal Account
Despite the existence of various misconceptions regarding termination of an agreement with Rostelecom through your Personal Account, it is impossible to terminate your agreement with the operator using your Personal Account. You can only leave a request for termination, which will speed up the overall process, but will not solve it.
Creating an application for termination of a contract looks like this:
- Go to the Rostelecom website in your Personal Account https://lk.rt.ru/;
- Select an application to terminate the contract https://mosoblast.rt.ru/support/internet/contract/how-terminate-contract;
- And indicate in it the necessary details - your full name, address, telephone number, personal account number and name of the service (if you want to refuse only one service, leaving the rest valid);
- Submit your application and wait for a response from the provider.
As an alternative to termination, you can temporarily suspend the services provided to you by calling the operator's hotline.
How to return equipment
By connecting the Internet or home television, Rostelecom, together with the service itself, can provide users with:
- adapters;
- routers;
- video senders;
- TV set-top boxes.
All of the equipment listed is expensive and requires payment, which is usually paid in installments. The process of reimbursing the cost of the device to Rostelecom can last up to 3 years. If the contract is terminated before the end of this period, full payment for the appliance will be required first.
In the case of a free or paid rental of equipment, the client can terminate the contract and return the device to the company without paying additional funds (provided that it is fully operational or has become unusable through no fault of the user). But if a company employee identifies breakdowns caused by improper handling of the equipment, the device will have to be bought back.
Terminating an agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the company’s office and submit the appropriate application.
I'm moving - should I break the contract?
If you are moving to another place within the region or region, but are generally satisfied with the quality, you do not need to completely break the contract. You can use
, and the service will be transferred to your new address for free by connecting the necessary equipment.
If you move geographically further than the region or region, but want to use the service. It is recommended to contact the operator by calling the hotline (8-800-100-0-800) and find out the details of the possible transfer.
How can I turn off my landline?
3 main shutdown options:
Temporary shutdown
When there is no need to use the telephone line for a while. You can use this service before going somewhere for a long time (vacation or business trip)
A modern telephone line is not only the provision of conversation services, but also the Internet, as well as interactive television.
Why do you need to temporarily turn off your phone? This mainly saves money, and the suspension service is free.
Voluntary blocking
This type of blocking is needed when disconnecting for a short period or when there is a need to disable one or more types of services:
- temporarily block Internet television;
- turn off the landline phone;
- block the Internet.
Denial of service
There may be several reasons for refusal:
- change of telecom operator (more favorable tariffs and better quality of service from competitors);
- complete abandonment of a landline telephone (replacement with cellular communication or transition to satellite or fiber-optic Internet).
After termination of the contract, a convenient time for the employee’s arrival to shut down the point is agreed upon.
If the contract with Rostelecom was drawn up by another person
If the contract with the operator was originally concluded by another person (for example, a member of your family), then a power of attorney from such a person is usually required, confirming your right to enter into and terminate transactions on his behalf. As an alternative, Rostelecom specialists suggest taking his passport and a power of attorney in your name, written in free form.
If the person who concluded the contract has died, then you need to take your passport, the death certificate of the deceased, and visit the Rostelecom office. There you will need to write an application to terminate the contract, and terminate the contract on your own behalf as a legal successor.
If the contract was concluded by the tenant, the owner of the property has every right to terminate the contract. In any case, the debt will be accrued in the name of the tenant who entered into the agreement, and not in the name of the owner of the apartment.
Basic rules for writing and design
Reference! PJSC Rostelecom does not impose any special requirements on powers of attorney that are not provided for by current legislation.
When preparing a power of attorney, you can use the sample located on the website rt.ru or prepare a power of attorney yourself.
- When drawing up a power of attorney on behalf of a legal entity or individual entrepreneur, remember that the power of attorney is best executed on letterhead (how to draw up a power of attorney from a legal entity to receive and submit documents?).
- The power of attorney must be affixed with the seal of the organization/individual entrepreneur, if provided for (see the mandatory use of the seal in the charter).
Do not forget that there may be several persons on the side of both the principal and the attorney. - Clearly define the list of powers of the attorney.
If it is necessary to entrust the authority to conclude an agreement for the connection of the Internet or another. - If you need to disable any service or telephone and no more, then indicate: “... with the right to change tariff plans and disable individual services.”
More information on how to correctly draw up and fill out a power of attorney, as well as view sample documents, can be found here.
How to apply for an Internet connection to Rostelecom
The most convenient way is to visit the official website of the provider.
The algorithm of actions is as follows:
- We go to the official page of the company.
- We find a section dedicated to the Internet.
- We study the current tariffs and choose the appropriate one. You need to click on “Connect”.
- Then you need to fill out a short form. You indicate your personal information and enter your contact phone number. You will need to indicate the connection address in your application. The system automatically checks the availability of services. Rostelecom does not provide Internet services in sparsely populated areas.
- The final stage is the formation and submission of an application.
A company employee will contact you shortly to clarify connection details. You need to confirm the selected tariff by phone. How to install Internet in a private home?
Where to cancel an application for Rostelecom Internet
If you do not want to connect the services of a provider, but the application has already been submitted, you can cancel it before the technician arrives.
Options for canceling an application:
- Call the company's technical support service. You must tell the operator your application number and Internet connection address. Tell the Rostelecom employee that you have changed your mind about connecting to the Internet outside the city in the Moscow region. The operator will quickly cancel your request, and the technician will not arrive.
- Personal visit to the Rostelecom office. The manager needs to be told the same. You will only be required to present your passport. Sometimes employees ask what is the reason for the refusal.
You can cancel your connection request free of charge. The company does not provide any penalties for this. After the master’s visit, there will be no more applications. If you want to terminate the contract, you will have to visit the Rostelecom office again.
Validity
Currently, the validity period of a power of attorney is not legally limited, which means the power of attorney can be issued for any period (previously, the validity period of a power of attorney was limited to three years).
A power of attorney that does not indicate a validity period is considered valid for one year from the date of its execution (clause 1 of Article 186 of the Civil Code of the Russian Federation).
In general, it is clear that the power of attorney provided by the subscriber to PJSC Rostelecom does not differ from powers of attorney provided to other telecom operators, is made in simple written form and does not require significant effort in drafting.
