Is it possible to disable the Internet at home ru through your personal account?

The Dom ru company allows its subscribers to receive a variety of high-quality multimedia opportunities at an affordable price. But sometimes it happens that for some reason the Internet needs to be turned off. You will find out all the ways to disable the Internet Dom ru in this article.

How to turn off the Internet Dom ru for a while

Not all users connecting to the Dom ru network know that they can provide . For example, suspend the Dom ru service during the holidays. The main advantage of this service is that you can suspend each service separately. For example, if you have television and Internet connected, then you can only suspend the provision of Internet services and vice versa.

If you decide to suspend any of the services, then you should know that the minimum period of “freezing” is 7 days in a row; for a maximum of 93 days per year, you can suspend any service. That is, you can turn off, for example, the Internet from Dom ru for a vacation of up to three months, but for the provision of this service you need to pay 40 rubles monthly. And while you are selected, you will not be charged a subscription fee. Also, in order to use it, there must be enough funds on your balance to pay for services in the current month. For all these actions you just need to log into your personal account. The page will intuitively display a calendar with dates and a description of the proposed function, and here you can find out how to temporarily disable Dom ru services in your personal account.

Features of termination of the agreement

It may be noted that the Dom ru provider can turn off the Internet unilaterally if the client violates the terms of the agreement. A similar provision is contained in Russian legislation. So, before terminating an agreement for digital or cable television Dom ru, you will need to draw up a corresponding application and pay for the services provided, and at the same time compensate for damage, if any.

The reason for turning off the Internet or television can be different. In particular, if one of the mandatory provisions is missing (in this case, payment is not made by the subscriber). These are:

• time of signing the agreement with Dom ru;
• availability of all necessary details, both client and provider;
• certificate of current accounts, licenses;
• information about the client who ordered the service;
• address where branded technical equipment for Internet and television is located;
• measurements of technical indicators and operating standards of the network, drawing up a compliance document;
• establishment and indication of tariffs in accordance with which customer service is provided;
• indication of the address to which invoices for the service provided are delivered;
• the final date of the contract;
• obligations on the part of the client and the Dom ru provider are presented in writing, the procedure according to which the responsibility of each of the parties is fixed is regulated.

If all this is spelled out in the contract, then the user can disable the Dom ru Internet unilaterally, and without specifying a reason. The procedure is quite simple, you just need to contact the customer service center and place an order to terminate the agreement with Dom ru, fill out an application, and reconcile the funds deposited into the account. All documentation in electronic form from Internet providers is located here - domru-city.ru/gourl/domru.ru/clients/docs.

How to disable Dom ru services through your personal account for a while

Often, when going on vacation, subscribers of providers forget that the Internet, television and other services are still connected and a subscription fee is charged for them. Just like you have to top up your phone balance every month, here you are charged a subscription fee even if you don’t use the Internet. To avoid paying money for unused services, follow these 2 steps:

1. Go to your personal account Dom ru.
2. At the top right, click “Contract Management.”

You need to select a “freezing” period, but no more than 93 days, and the service will be activated.

If you suddenly need the Internet while the service is suspended, then you can turn on the Internet and telephony ahead of schedule on the same day, but television-related services are turned on ahead of schedule only after three days. Thus, “freezing services” during the holidays is a flexible function that you can disable as soon as necessary. Thus, you can turn off TV services for a while, but leave the Internet Dom ru. From this block you learned how to temporarily disable the Internet and other services from Dom Ru.

Transfer of technical equipment

If there is a need to disconnect Dom ru Internet, you will need to hand over the technical equipment (set-top box, Wi-router) that was installed by the Dom ru provider. Unless, of course, the installation was carried out within the framework of the contract by the service provider, and was not the property of the user. If such a situation arises, the client will need to:

• send an appeal to the service specialists of the Dom ru provider;
• execute an order to disable the Internet;
• agree on a time when service specialists can come to dismantle the technical equipment that has been installed.

When equipment is transferred to Dom ru, a corresponding acceptance and transfer certificate is drawn up, which accurately describes the technical condition of the units and the presence of defects (if any). The procedure during which the contract is terminated is similar for all services and tariffs.

Sources used:

• https://domru-city.ru/kak-otklyuchit-internet-dom-ru.html
• https://domru-info.ru/kak-otkliuchit-uslugi-dom-ru-internet-tv/
• https://gsmwiki.ru/domru/rastorzhenie-dogovora/
• https://telecomspec.ru/domru/kak-otklyuchit-internet-cherez-lichnyj-kabinet/

Moving to a different city

If it is extremely important for you that all your tariffs are customized for you, and you don’t have to connect anything new, then you can use the services of another provider, for example, Beeline. This operator has a service that allows you to move within the same city with your tariff plan without problems.

You simply change the place of residence in the contract. A technician arrives at the appointed time, connects the internet, sets it up, and you can use it right away. The service is provided free of charge, meaning you do not have to pay anything at all if you decide to use the same services in another home. If you move within the city, but you have Dom ru services connected, then you will need to pay for connection of services in the new location. Cost of additional payments for services:

• Internet - 100 rubles one-time payment.
• Internet plus cable TV - 200 rubles one time.
• Internet + digital TV - one-time payment of 100 rubles.

Procedure for terminating a contract with a provider

In addition to “vital” reasons, the subscriber can terminate an incorrectly drawn up contract. This incorrectly indicates the subscriber's full name, residential address, service, tariff plan, or other significant information.

Judicial practice proves that contracts with “blank lines” that are issued to subscribers in a hurry are also subject to termination.

But in reality, the validity period of such a document depends on the subscriber.

Before termination, the Subscriber must:

• Pay off debt for services;
• Notify the provider in writing of the decision to terminate the contract;
• Hand over all equipment (router, TV receiver) that was rented.

  Handing over the rented equipment is mandatory.

The provider is obliged:

• Terminate the contract upon application if there is no debt;
• Calculate the balance on the account for the service not provided and issue the remaining amount to the subscriber;
• Accept the rented equipment, check its condition, and fill out the acceptance certificate

The contract is terminated only upon written application of the subscriber. Previously, the company had a promotion, according to which the provision of the service was terminated if the subscriber stopped using it.

Sample application for termination of contract.

• Is it possible to turn off telephone, television and other Rostelecom options without leaving the apartment?

The advice on the Internet was to “just unplug the cord from the router.” Now it is better to terminate the contract officially.

Once the application is approved, the subscriber will be notified in writing. Next, they sign up over the phone to receive the balance of money from the account, and at the appointed time, they pick it up by providing a passport.

Where to turn off Dom ru

If you need to move to another city or you simply decide to cancel the services of Dom ru, then you can call the number listed on the website to find out exactly how you can disable the connected services. The operator will tell you the location of the nearest offices where you can independently complete the termination of the contract, or create a request for termination and disable Dom ru services by phone. The Call Center operator will definitely indicate at what point the services cease to operate, when the recalculation will be performed, whether you have debts and, if so, how long they must be repaid. He will also tell you how to deal with equipment, such as a Wi-Fi router. A technician can come pick it up or you can bring it to the nearest office yourself.

It is also important that if you rented equipment, for example, for a year, but only used the Internet for 4 months, then you will have to pay a large amount for rent. But you must be notified about this by phone or in the office.

In this article, you learned how to disable Dom ru services during your vacation, what to do with tariffs if you move to another city, and in what ways this can be done. You also now know that you can turn off the Internet not only in the office, but also using your personal account. Additionally, you learned about a service that allows you to save your money by setting execution and much more.

Telecommunications operator Dom.ru offers individuals and legal entities access to high-speed Internet, digital and analogue television, landline numbers and mobile communications with discounts. And, although the variety of services offered is impressive, the quantity does not always catch up with the quality, which is why there is a desire to terminate the contract.

Make an appointment at the Dom.ru office

In order to be on time for an appointment and not get into the queue, the simplest solution is to call the company operator at the specified call center coordinates. Details are indicated in each standard agreement. By calling the office, you will need to identify your desire to disable the service, clarify the exact addresses of subscriber service centers, and make an appointment for the appointed time. It is important to take into account that the opening hours of each office are different (some receive subscribers until 17.00, others until 20.00), and if you do not specify the period in advance, you can simply travel in vain. The second important point is that the offices accept applications from those wishing to terminate the contract until 14.00, after which a decision is made.

Termination of an agreement

The service operator can turn off cable television and the Internet unilaterally if the terms of the contract have been violated by the subscriber. This provision is indicated in the wording of Federal Law No. 171-F3 dated December 21, 2004. Before terminating the contract for Dom.ru cable television or digital TV, you will need to write an application to terminate the contract and pay for the services provided, as well as compensate for the damage caused, if any.

The reason for turning off television or the network may be the absence of one of the required items (in this case, the subscriber does not pay).

These items include:

• date of signing the agreement with Dom.Ru;
• availability of all details, both subscriber and operator;
• indication of the license, current accounts of the organization;
• information about the subscriber who ordered the service;
• the address where the digital TV client equipment and Internet were installed;
• technical indicators and network performance standards were measured, a compliance certificate was drawn up;
• the tariffs at which the subscriber is served are established and indicated;
• the address to which delivery of invoices for services provided by Dom.Ru is provided;
• the expiration date of the agreement is indicated;
• obligations are presented in written form both on the part of the operator Dom.Ru and on the part of the subscriber, the procedure for the responsibility of each of the persons is regulated.

If all this is included in the agreement, you can use the provisions “On approval of the rules for the provision of telematic communication services,” namely paragraph 46, and disable Dom.Ru unilaterally. The user has a completely legal right to do this, on the basis of which he can disconnect at any time without giving a reason. The procedure is quite simple, you just need to contact the subscriber service center and order termination of the contract with Dom.Ru, write a statement, and check the means of payment deposited into the account.

All documents and agreements in electronic form are located here

Delivery of equipment (set-top box, wi-fi router)

If it becomes necessary to disconnect Dom.Ru Internet, you will need to hand over the equipment installed by the operator (if it was installed within the framework of the agreement by the service provider and was not the property of the subscriber). If such a situation arises, the user will be required to:

• contact the company’s service specialists;
• order service shutdown;
• coordinate the time of arrival of the technical team and dismantling of the installed equipment.

When handing over equipment to Dom.ru, it is important to draw up a transfer and acceptance certificate with an accurate description of the serviceability of the units and the presence of defects (if any).

• Dom ru - personal account

The procedure for terminating the agreement is identical for all tariffs and services.

Video: chaos of the Dom.ru company in the Bashkir Republic

Why do you need to turn off the Internet?

Officially, the Dom.ru provider identifies 4 reasons why subscribers want to stop using the services:

• Unsatisfactory quality. Internet speed is lower than advertised, there are interruptions in the line, problems with access to television channels. How to check Internet speed - read here.
• Overcharge. Even taking into account discounts, competitors often offer combinations of Internet and TV at one and a half times cheaper, and therefore the transition does not raise any questions.
• Moving. And here it is worth remembering the nuances. If the new address is within the scope of Dom.ru, then it is better to seek an online consultation and make changes to the current agreement (first of all, correct the address, and also get a discount for adherence to the “brand”). The application for “Moving” is completed on the official website, and in two steps. The main thing is to indicate your full name, phone number and email address.

  
  If the operator does not cover the new address with functionality, then all that remains is to look for an alternative among local companies.

• Stopgap measure. Parents are saving students of educational institutions from low scores on the Unified State Exam, students are giving up entertainment before sessions, some workers are counting on additional savings while they are busy on shift.

Getting advice

If there is no 100% desire to part with Dom.ru, and claims have already accumulated for a whole scandal, then there is no time to rush, it is better to seek advice and resolve the problems that have arisen. An appeal is compiled on a special page in two stages:

• First, personal information is filled in. It is important to indicate your full name, mobile phone number and email address for communication. Sometimes you will have to answer additional questions, sometimes you will need to supplement words already spoken for additional accuracy and clarity.

• Afterwards, the reason for the request is indicated (there are a lot of options - from complaints to the desire to conduct technical diagnostics of the equipment issued for specific tasks), and then additional materials are added that can shed light on the problem.

Features of turning off the Internet

If the desire to use the services of the telecommunications operator Dom.ru has disappeared a long time ago, then it is time to officially terminate the contract.

And here it is important to remember - neither the “Temporary blocking” function nor the method of stopping payment will lead to termination of the contract, but they will bring fines, penalties and debts.

You shouldn’t count on calls to technical support either - you can become free from the shackles of Dom.ru only in the Service Center (the developers allow you to track the nearest option on the official website, in the “Contacts” section: there is a global map and a text field for searching for a city, region or a separate locality).

Step-by-step instructions for disabling

A good contract termination scenario looks like this:

1. Call the hotline at 8-800-333-7000 (you may be redirected to regional technical support). When communicating with a call center employee, indicate the reason for contacting – the desire to refuse the services of the provider, and then set a day and time to visit the service center. Therefore, you should immediately give your home address to find the nearest office. Specify the list of documents that you will need to bring. If the hotline operator asks you to list the reasons why Dom.ru stopped working, you can safely change the topic - not a single subscriber is obliged to say anything.
2. Agree on work schedule and visiting times. But it is better to decide in advance about the time of reception on the hotline. This way you won’t have to wait longer than expected, and you won’t have to ask for extra time off.
3. Arrive at the office and fill out the application form according to the sample (before handing over the document to the employees, it is important to triple check each letter - if there are errors, you will have to come back again).
4. Get information about current debts. Pay on the spot or find out the deadline for making payments. As practice suggests, Dom.ru provides for 3-4 types of fines, spelled out in fine print in the agreement. First of all, we are talking about damage to rental equipment. Secondly, about refusal to use services earlier than 3 months after connection. You can read more about such things in the document issued by the operator’s employees at the stage of preparing the equipment or in the office.

5. Transfer the rental equipment either through a technician, or with your own hands. It is important to immediately receive a certificate confirming the complete return of routers and set-top boxes in the required condition. If the rent is not paid in full, you will have to obtain paper indicating additional debts.
6. After paying the debts, you will have to return to the Service Center to receive a certificate of no debts to the operator.

How to turn off the Internet for a certain time

Internet provider Dom.ru offers two ways to suspend the contract for a short period of time:

• By calling the hotline at 8-800-333-7000. When applying, it is important to indicate the contract number and full name of the account owner, and at the same time select the suspension period - from 7 to 93 days and the service - television, landline number or Internet.
• Through your personal account. The function is available after authorization in the “Settings” section, right under the item – “Notifications about network activities”. As with the hotline, it is important to select the service suspension period and the service that you want to temporarily disable.
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The proposed function from Dom.ru is not provided for free, but for 15 rubles per month. Access to the account is restored again either after the specified period, or ahead of time - again by phone or through your personal account.