Home phone: turn off for a while

MGTS is a well-known and popular company that provides subscribers with services for connecting wired Internet to a private home. Sometimes subscribers need to disconnect from the Internet, for example, when they need to go on vacation or even terminate the contract and use the services of another provider. You can disable MGTS Internet temporarily or permanently. In today's article we will talk about how to disable MGTS Internet.

Home phone: turn off for a while

Published by: Ilya Baranov 2021-03-15

Is it possible to turn off your home phone for a while and not lose your number?
How to turn off your home phone forever? What documents are needed to disconnect your home telephone? Sample application How to give up your phone but still have access to the Internet? Is it possible to turn off a landline phone through State Services? Is it possible to turn off a phone via the Internet? Is it possible to use the MFC to refuse the phone? Algorithm of actions How to keep your number when moving? Fewer and fewer Russian citizens use a regular landline phone. This is facilitated by the rapid development of fiber optic networks and mobile communications. All this leads to the fact that city numbers are more often used by business representatives for traditional communication. But individuals refuse this service, preferring a mobile phone and video communication. It's cheaper, and the possibilities are incomparably wider.

For this reason, some subscribers disable the DECT (home) telephone service. How to do this as simply and correctly as possible? The instructions will also be useful for those who want to refuse only part of the services, and not the entire package offer.

Opt-out options

Depending on the situation, the subscriber may refuse telecommunications services permanently or temporarily. In the first case, he completely loses the right to use the number, in the second, he negotiates with the supplier to terminate the contract for a while.

Temporary blocking

A waiver option for those who go on shifts, on business trips abroad, spend the summer or a long period in another region, for example, go to live in the south. In this case, the subscriber reserves the right to use the number.

During the period of such temporary “freezing” of the personal account, the subscription fee is charged at a discount. The client pays for telephone line maintenance and upkeep.

In an application sent to Rostelecom, MGTS (in Moscow) or another company, the subscriber indicates the date from which he wishes to stop using the phone. The line stops working on the date specified by the customer.

If you have a debt, this service is not available. Temporary blocking is provided only with a positive balance.

When contacting the office, the subscriber provides a passport and a title document for housing. The application indicates the subscriber's registration address, landline phone number and contract number, and the reason for blocking the number. Upon request to resume communication, the phone is connected within 3 days.

Complete refusal

If your home phone hardly rings because it has lost relevance amid the popularity of mobile communications, and you are sure that you no longer want to use a landline phone, then it is better to turn it off completely. This will significantly reduce communication costs.

An application to disconnect the telephone is written by the owner of the apartment personally, after which the line ceases to operate forever. If necessary, a person can reconnect his home phone for a fee and receive a new number.

If it is necessary to leave the Internet and interactive TV, this is indicated in the disconnection application. Specialists carry out technical measures and change the tariff.

How to turn off your home phone forever?

This method will be useful for those who plan to give up a landline phone altogether. It is worth mentioning that we are talking only about separate tariffs. Telephone communications and other services (Internet, video surveillance, security alarms, etc.) are provided under different contracts. If you use a package tariff, you can only partially terminate the contract. If necessary, subscriber equipment is changed and reconfigured. To simplify the procedure, you should take care of switching to a separate tariff in advance, giving you the opportunity to more flexibly “customize” tariff plans.

Change of owner (renewal of contract)

Renewal of the Agreement is a procedure that involves closing the old Agreement with the current User (or closing one/several telephone numbers on the Agreement) and concluding an Agreement with a new User.

In this case, all or several telephone numbers are transferred to it while maintaining service tariff plans.

Thus, the re-registration procedure consists of transferring the rights and obligations to use communication services to a new User while maintaining the telephone number (numbers).

How to re-register?

The personal presence in the Sales and Service Offices of CountryCom JSC is required of a representative of the party transferring the rights and a representative of the party accepting the rights to use communication services.

You must have the following documents with you:

identification documents for individuals
for legal entities - a complete set of documents necessary to connect the number, including the seal of the organization (provided that the general director himself is present)

When does Re-registration take place?

Numbers based on Beeline partner: any day of the month

Numbers based on MegaFon partner: on any day of the month, except for the period from the 1st to the 5th of each month

How does the Re-registration procedure take place?

Renewal of the Agreement is carried out by closing the previous personal account and opening a new one.

The user who assumes the right to use the services undertakes to replenish the Electronic Account of the Service with an amount equal to the monthly subscription fee for each subscriber number immediately at the time of signing the application for re-registration and the Agreement.

If a debt is identified for communication services provided to telephone numbers that require re-registration, the debt is paid by the receiving party, regardless of the date the debt arose.

Important!

In this case, the amount of debt is initially debited from the Electronic Account of the Service of the party that transferred the rights.

If there are not enough funds in the Electronic Account of the Service of the party that transferred the rights to write off the entire amount of the debt, then the full amount of the debt is written off from the Electronic Account of the Service of the party that accepted the rights.

If the phone number being re-registered was connected, it is closed. The amount of the guarantee fee is 3386.6 rubles. (if it was entered when connecting the service) is returned to the Electronic account of the old Agreement. Connection to a new Agreement is made on the same basis as when connecting a new user.

The balance of funds in the Electronic Service Account of the party that transferred the rights is not transferred, but is returned to the User who transferred the rights of use. Refunds are made strictly after 30 calendar days from the date of closure of the telephone number/Agreement in accordance with the Agreement termination procedure.

ATTENTION! When re-registering, the current settings of services, packages, and options are not saved. The user who has accepted the rights of use must configure/connect services, packages, and options again. Re-registration of telephone numbers serviced under archived tariff plans is not carried out. In this case, the user can select a tariff plan from those available for connection.

What documents are needed to disconnect your home telephone?

Agreement. If you don’t have it, you need to take a Russian citizen’s passport or an identity document that was provided when concluding the contract.
Receipt for payment of debt on tariff plans with payment upon delivery of services.
Application for refusal of communication services.

Sample application

An application for refusal of telephone services is written according to the established template. As part of the application, the subscriber agrees to repay the debt and undertakes to return the equipment in good condition, confirming his intentions with a personal signature. It is impossible to disable the communication service remotely. You need to visit one of the MGTS offices.

Mgts - review

It’s very easy to activate the service at MGTS - just call them by phone and if it’s technically possible, they’ll connect you right away, and if not, they’ll send a technician.

With disabling services, everything is much more tricky. And it may very well be more expensive.

I will describe our case.

We decided to give up the Internet and keep a landline phone.

On Friday we call MGTS and say that we don’t need the Internet. The girl on the other end of the line replies that she is not solving this issue and that a senior manager will call us within 24 hours.

This immediately somehow bothered us - what kind of strange company is there, in which there is some strange procedure for refusing services? Why can’t you disconnect immediately on a call, without a senior manager?

Nobody calls on Friday-Saturday.

On Sunday, a senior manager contacts us and offers to install a free block for 150 days or some kind of “light” Internet for 30 rubles per month.

We refuse.

The senior manager says that he certainly doesn’t decide anything, and in order to give up the Internet you actually need to go to the MGTS office with a passport.

We go to the MGTS office with our passport; the office is closed on Sunday.

We come on Monday, they turn off our Internet, but they say that since today is JULY 1st, they will charge us a subscription fee (500-something rubles) for the whole of July. And they ask why they didn’t advise us over the phone to turn on the blocking so as not to lose money?

Hence the “couple of stupid questions”:

1. Why didn’t the girl on the first call (or the senior manager on the second) explain to us that there is NO NEED TO CALL MGTS BY PHONE, BUT YOU NEED TO GO IMMEDIATELY WITH YOUR PASSPORT TO THE OFFICE?

2. Why is it written off per month and not per day?

3. Why didn’t the senior manager call us on Friday-Saturday?

4. Why didn’t they explain to us over the phone that it was better to turn on the blocking, otherwise we’d get money?

PS By the way, the Internet is not disabled in our personal account. As if I didn’t have to pay for August as well.

I do not recommend PPS MGTS. But judging by the reviews about other companies, it is unlikely that there are better providers on the Russian market.

chemleck_rudoes not recommend Read all reviews 369

Other reviews

Read all 369 reviews

How to disconnect the Internet from MGTS during vacation

The subscriber has the right to prohibit the receipt of traffic and refuse the subscription fee during a business trip or vacation. The operator allows you to activate an option that suspends traffic consumption and monthly fees for a period of:

15 days;
30 days;
90 days.

The client can use this option completely free of charge. If a subscriber needs access to the World Wide Web, he will be provided with traffic for a day for 30 rubles.

After the specified period of traffic use, access to the global network will be resumed automatically. You can temporarily block or unblock the Internet using your personal account.

You can ask an MGTS employee how to suspend the Internet in the company's showroom.

Important! The date of the billing period and the tariff will remain unchanged.

How to disconnect Internet and television from MGTS when moving

How to properly configure MGTS Internet: features for GPON

When changing your place of residence, instead of temporarily blocking the Internet and TV, it is recommended to permanently deactivate this range of services.

However, the user can check the possibility of connecting to the operator at his new address. If MGTS services a client’s new home, then cancellation of services will not be required.

This can be found on the company’s official website if you enter:

city name;
street;
number of the new house.

After entering, the system will show a complete list of operators servicing the apartments. Having found the desired provider in the list, you need to request reconnection with the possible preservation of the equipment, TP, personal account number and date of the billing period.

How to refuse MGTS services

How to check MGTS Internet speed: on a computer or phone

There is only one way to refuse MGTS Internet and other services irrevocably. This is a visit to the salon with a passport or any other document confirming the user’s identity.

However, a client who did not rent an additional device from the operator, but purchased it, can permanently deactivate services via email or cell phone. In the personal account, the user can get rid of services only for a certain period of time.

A GPON subscriber can disconnect from one unnecessary option.

Termination of the Internet contract from MGTS

To permanently cancel the contract, you must perform the following steps:

The first step is to close all debts on your personal account, if any.
Then you need to contact the organization’s contact center to clarify the address, opening hours of the nearest office and a list of papers.
After this, you can start collecting the required documents. These include a passport, consent to service and a document for the rented device.
Then you should start drawing up an application in the operator’s salon. The employee will issue company letterhead. In it you need to fill in your passport details, residential address and the reason for refusing the provider’s services.
Next, you will need to hand over the previously rented equipment to the operator in the salon or fully repay the cost of the devices taken in installments. Afterwards, the subscriber will be given a confirmation of return or payment for the equipment.
Now you need to pay for using the services. The operator will recalculate the funds spent on connection.
At the end of the procedure, the contract will be considered terminated.

Important! If the client damages the network equipment, he will have to pay the entire cost.

How to disconnect the Internet from MGTS by email or phone

Step-by-step instructions on how to disable MGTS home Internet:

Find a phone number or email address on the provider's website.
Make a call to the contact center or ask to disable services by email. The employees will fill out the application themselves; you won’t have to visit the salon.
Get rid of debts and wait for a notification about disabling options.

How to disable the Internet on GPON from MGTS

A subscriber connected via GPON can be disconnected from the range of services in the same way as if the contract is completely terminated. However, the shutdown application specifies only the home Internet option.

How to give up your phone but still have access to the Internet?

If you have entered into an agreement for the provision of a package of services, you will not be able to maintain access within the framework of existing agreements. The entire agreement is terminated and a new one is concluded. If necessary, subscriber equipment will be replaced. If Internet access or other company services are critical for the subscriber, it is recommended to take care in advance of switching to separate tariffs and activate or deactivate services that are not needed at the moment.

If the refusal is temporary (long vacation, travel or business trip), you can use the voluntary blocking service by paying 300 rubles. In this case, the provision of services is suspended, but the contract continues to be valid. There is no additional connection fee.

Answers to frequently asked questions from readers

– Is it possible to temporarily disable the Internet?

Answer: yes, temporary disconnection occurs through your personal account or calling the operator.

– Do I need to pay if the Internet is blocked?

Answer: no, this service does not require additional payment.

– What to do if you don’t want to interrupt the blocking, but you urgently need the Internet for the day?

Answer: if you need Internet access during the blocking period, you can use it for 30 rubles. per day.

Is it possible to turn off a landline phone through State Services?

Yes. It's possible. If you use a reference and information Internet portal and have your own account, you can cancel telephone services remotely. This is the only way that works 100% without the need to visit the company's office. However, the return of the equipment is required. You need to return the modem within the established time frame, and to do this you still need to visit the MGTS office.

MGTS: termination of the Internet contract

To permanently terminate the agreement with MGTS, the subscriber will need to follow a few simple steps step by step:

It will be necessary to pay off all debts to the company, if any.
It would be a good idea to call the customer support hotline and find out the address of the nearest company office. It is also worth finding out what documents you need to have with you.
You can then begin collecting the documentation you will need to terminate the contract. You definitely need to prepare your passport, the agreement itself and the document for the device you rented.
You will need to fill out an application at the provider's office. The salon consultant will definitely provide a special form on which this statement will be stated. In this document you must enter the data from your passport and indicate your residential address. Also, according to the rules, such statements must indicate the reason for termination of the contract.
The rented device must be returned at the company office. If you purchased a router or modem in installments, you must pay the full cost of the device. After this, you will receive official confirmation that the equipment has been returned to the provider or paid for in full.
The next stage is payment for the use of services. The provider will recalculate the funds spent.
As a result of this procedure, your contract concluded with MGTS will be officially terminated.

Please note: there are situations when, during use, a subscriber accidentally breaks the equipment and it fails. In such cases, the company requires repayment of the full cost of the device.

Is it possible to use the MFC to refuse the phone?

Multifunctional centers on an extraterritorial basis can also help with disconnecting city telephone communications. The one-stop-shop principle allows you to resolve most citizen issues without the need to visit various institutions. In order to terminate the contract, you must go to the nearest Multifunctional Center and leave a request.

Algorithm of actions:

Make an appointment by phone or in person by picking up a receipt from the “electronic queue” machine at the MFC itself.
Pay the state fee (60 rubles at the time of publication).
Take in advance a receipt for payment of communication services, a receipt for payment of state fees, and a document confirming the right of ownership of the residential premises of the apartment.
Write a statement about terminating the contract or disabling a specific service.

Based on the results of the request, the subscriber is informed of the time of the visit of the technician, who will disconnect the landline telephone and, if necessary, pick up the equipment belonging to the communication service provider.

Remote service deactivation

This option is only possible when purchasing network equipment from MGTS. This disconnection option does not apply to rentals. By contacting the provider's call center, the user has the right to disable the service over the telephone and terminate the corresponding contract. You can also send a letter to customer service and remotely submit a request to stop the Internet signal.

MGTS cheated me out of a SIM card with a non-existent tariff

Here is how it was. I connected to the well-known MGTS provider and used their home Internet for several months. I seemed to like everything, although I read a lot of complaints.

One fine day their employee calls me. Offers: do you want unlimited mobile Internet throughout Russia for 350 rubles?

Well, of course I want to. It turns out that MGTS has a virtual operator of the same name that uses MTS towers. I use Megafon myself, and MTS has been thinking about trying it for a long time.

They connect to this operator. They promised me favorable conditions: only 350 rubles per month, 500 minutes of calls to any numbers, plus the same amount of SMS. The most important thing is that unlimited Internet works throughout Russia.

For a measly 350 rubles , even in Moscow, you won’t find such options! Only on closed tariffs, and this is a separate hellish story.

So of course I agree. A day later I receive the courier and pick up the SIM card.

A few more days later I insert it into my smartphone. The network is defined as MGTS, but messages about network registration come from MTS. OK.

On the first day, the MGTS application does not display this number at all, so it is simply impossible to see the tariff, balances, and so on. Okay, I forgot about this story for a few days and continued using the SIM.

I log into the app this Monday feeling like something is wrong. Surprise:

The promised 350 rubles magically multiplied and turned into 650 rubles . And the unlimited mobile Internet miraculously turned out to be a dull 20 GB per month!

I call support. They promise to look into the issue. Today is Wednesday, in your personal account it says 650 rubles. The month is about to end. This means that the invoice will be issued at this incomprehensibly increased tariff price.

I want to warn you (probably once again, but still): if they call you and offer suspiciously unique and cool tariffs, you should not believe the employee’s stories . Now I understand that everything is logical. Why would they offer you something truly beneficial?

It’s a pity that I didn’t initially record the conversation with the consultant; now it’s not clear how to even prove that they promised one thing, but connected something completely different.

I will not use MGTS cellular communications; I will block my SIM card at the beginning of the month. If this provider also calls you and offers you magical rates, think three times before agreeing...

(
4.52 out of 5, rated: 29)

Steps to take when moving

Sometimes disconnecting a landline phone is due to a planned move, and it is important for the user to keep the existing number. MGTS provides this opportunity: in order to take advantage of it, you need to contact the organization’s office and submit an application to port the telephone line. The transfer may take from several days to several weeks. This service is paid.

It will be impossible to save the number if the new area is not served by the MGTS station. In addition, saving the number is not justified if the phone is moved to another city (accordingly, its code changes).

Another opportunity that the company provides to its subscribers is the renewal of the contract for a family member living at the same address.

For re-registration you need:

consent of the person with whom the contract was concluded;
consent of the person for whom the agreement will be executed;
passport of the person for whom the contract will be renewed.

Renewal of the contract is free of charge.

How to cancel Internet services from MGTS: personal account