If you do not have the time or desire to answer incoming calls, but at the same time you are afraid of missing important information, do not despair, the MTS “Voice Mail” option is designed specifically for such subscribers. This service will help you keep abreast of events and listen to messages from those who could not get through. But the reasons can be different, for example, the subscriber is talking, does not answer, is not online or is in an inaccessible zone.
Most people make the mistake of equating voicemail with an answering machine, and this is not entirely correct. The fact is that this option does not provide an automatic answer like on landline answering machines, but temporarily moves the incoming call to the voice box. Unreceived calls are forwarded automatically. Let's look at this topic in more detail.
Option Description
Voice mail from MTS can be divided into three subtypes, which differ from each other. Let's look at each one briefly.
"Voicemail basic"
- This type of option stores up to 15 messages, the duration of each of which does not exceed a minute. The main disadvantage of the option is the unavailability of the service on devices with an Internet connection.
"Voice mail"
- This type is considered more functional and allows you to block unauthorized access to listening to messages using a code. You can receive it as an SMS message by enabling the option. Up to 20 messages about incoming calls can be stored here, each lasting about 90 seconds. Messages are stored for 10 days, after which they are deleted automatically. The main advantage of the option is sending a voice message to an email in the form of an MMS.
"Voicemail+"
- One of the latest versions of the option that helps keep a subscriber on the line during a call or conversation with another subscriber. The duration of one saved message exceeds 100 seconds and is stored for more than 10 days. This type of voicemail can be controlled by some applications. Moreover, the option allows you to record your own voice greeting; to do this, you need to call 0860.
How to open a voice message in MTS
MTS informs you when the voice message was received. There are several options for how to listen to it with this telecom operator:
- In Russia, just dial 0860 or 0861 to find out about all messages left.
- If the user is in international roaming, then the number will be relevant for him.
- It is possible to follow the link that is sent from the operator to the phone via SMS.
Attention! It is necessary to take into account that the last option will require the use of the Internet, so if there is no access to the network, you should focus on the first two sentences. The easiest way to listen to messages is to dial 0860.
Service cost
Let's consider in detail the payment for each modification:
- The first, simplest version of basic voice mail is provided to MTS subscribers free of charge.
- “Voicemail” has a subscription fee of 2.3 rubles/day.
- “Voicemail+” will cost the user 3.3 rubles per day.
I would like to note that despite the difference in functionality, any version may be the best option if you do not intend to use mobile applications for your gadget.
Important. Listening to a voice message is free, but when you connect to roaming, the cost will depend on the tariff you have connected. Moreover, while roaming, the service fee may double. This is due to both payment for an incoming call and its forwarding.
How to listen to a received message
- For subscribers who are located in the country, within the coverage area of the home network, just call 0861 and listen to the message.
- Subscribers located abroad should use the operator’s service by calling + 7 916 89 20 861.
What is a voice message on MTS
Everyone, when calling another subscriber, has encountered a situation where the person does not answer the phone. He may be out of range from the network, busy with his own business, or talking on another line. In such cases, you can call back later or leave a voice message.
After information from the operator that the number is busy or unavailable, he offers to wait for a sound signal and write down the necessary information. In the future, it will be stored for the time provided by the tariff. The owner of the number can easily access the recorded message and listen to it using one of the specified methods.
Note! Voicemail can be configured in different ways. The terms and conditions for its use depend on the selected operator. On MTS, listening to voice messages is offered both a basic package of services and an additional one, which will already be paid for by the user. In some tariff plans, this service already works and is activated automatically, so you can use it right away.
Connecting Voicemail
Needless to say, if you have access to the Internet, the easiest way to activate the service is by visiting the subscriber’s personal account on the company’s official portal. However, if this is not possible, there are other ways.
- For “Voicemail (basic)”, make a call to *111*2919# or send an SMS alert about connection to the short number 111 with the text 2919.
- For “Voicemail” you can use the USSD service command *111*90# or by sending the text as a message 90 space 1 to number 111.
- For “Voicemail+” you need to dial *111*900# or send an SMS to the telecom operator with the text 90 space 9 to the hotline number 111.
Autoresponder Settings
If you want to change the settings so that redirection occurs when there is a “no answer” signal, then enter the command: * * 61 * +79168920861 # . Checking status by command: * # 61 # . Disable: # # 61 # .
If you want to change the settings so that redirection occurs when there is a busy signal, then enter the command: * * 67 * +79168920861 # . Checking status by command: * # 67 # . Disable: # # 67 # .
To disable all codes, enter the command: # # 002 # .
Voicemail settings
After connecting the option, you need to configure its parameters: change the mailbox code that provides access to it or enable a greeting for incoming calls. The most convenient way to do this is to use your personal account. A fairly simple and understandable interface, even for an inexperienced user, will allow you to quickly make the necessary manipulations.
The second option is to call 0861. However, I would like to immediately warn our readers that this option is quite inconvenient in that you first need to listen to the information in full and only then select the necessary parameters from the proposed list. This is quite difficult to do the first time, even for an experienced user.
MTS answering machine in roaming
This option is also available within international roaming. If you are outside the territory of the Russian Federation, you can also receive and listen to messages by phone number: +7 916 892 0860. Thus, the portal code is preserved, but the international format for entering “+7” numbers is added.
To optimize the cost of cellular communications in roaming, install the option “Voicemail: limit forwarding in roaming”. This option will suspend call forwarding when the phone is switched off, during busy signals, or when there are no answer signals while roaming. As soon as you find yourself in the Russian Federation, the service will be automatically activated and will continue to operate as before.
You can activate the roaming option using the command: * 111 * 92 #.
Since from the fall of 2021, the “Voicemail: forwarding restrictions in roaming” option is installed simultaneously with the activation of “Basic Voicemail”, when traveling abroad, determine whether you need an answering machine. If you want to continue receiving recordings while abroad, please disable the restrictive roaming option.
You can disable the roaming option using the command: * 111 * 920 #.
Description of MTS
The Voicemail option has more advanced functionality. The storage period for received messages with this version depends on whether they are listened to or not. The period during which recordings are stored is 10 days for listened messages, and a week for unlistened messages. In this option, recording time is limited to 90 seconds. The number of possible entries for one client has a limit of 20. Redirection is made when a call is not answered after 15 seconds.
| Maximum message retention period | 7 days |
| Maximum message size | 90 sec. |
| Maximum number of messages per person | 20 pcs. |
| Option “by e-mail” | Yes |
| Option “by MMS” | Yes |
| Record a personal welcome message | Yes |
| Price | 2.3 rub/day |
Answering machine Megafon
In the Megafon network, an answering machine is present as a component, and also as a special service for iPhone owners. The service is paid and costs 1.2 rubles per day for owners of regular phones and 3 rubles per day for iPhone owners.
The duration of the message does not exceed three minutes, the storage time is exactly one day from the moment of recording. The service is activated by command *581# for a regular phone and by command *299# for iPhone with iOS version no lower than 10.3.
Working with redirects
If your phone is turned off or out of cellular coverage, all calls are automatically transferred to your voice mailbox. The same thing happens if there is no answer within 15 seconds of receiving the call. To do this, forwarding to the number +79168920860 is registered in the phone. It installs itself, no additional steps are needed.
If necessary, you can set your own forwarding settings. For example, it is possible to set your own no-answer interval. This is done using the USSD command **62*number*time#. The time is set in the range of 5-30 seconds in 5 second increments.
Voicemail is simple and convenient. Select the option that suits the duration and storage period of messages, connect and use. And the most convenient ways to listen to recordings are the web interface and calling 0860. iPhone owners are luckier - a standard application has been prepared for them.
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Author
Vyacheslav
For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.
How to listen to an MTS voice message?
The features vary greatly between paid and free services, mainly due to the possibility of customization for the former.
For the basic version of MTS, the voice mail listening number is 0861. Dial in call mode and listen to the texts in the order in which they arrived.
The standard listening number is 0860, this includes a voice menu for settings. Outside roaming, both calls are free.
To listen to a message while roaming, use the number.
You can also listen to an MTS voice message through your profile on the website. In the service management section, select the appropriate item.
If there are missed calls, you will see a list of them. You can choose any one. If the basic option is connected, then this method will not work, since you cannot listen to voicemail (basic) of MTS in your personal account (on this tariff).
To be notified when there are new messages, set up alerts.
In this case, there will be no need to constantly log into your profile, since you can check MTS voicemail after receiving an SMS, letter or sound file.
By the way, the SMS that will be sent to your phone will also contain a link to listen to and save as an audio file.
Description
“Voicemail+” is designed for smartphone owners and includes the additional ability to use the application when listening to audio messages. Each subscriber can store 30 messages, the duration of which is 2 minutes. The storage period for unlistened recordings is 10 days, for listened recordings – 14.
| Maximum message retention period | 10 days |
| Maximum message size | 120 sec. |
| Maximum number of messages per person | 30 pcs. |
| Option “by e-mail” | Yes |
| Option “by MMS” | Yes |
| Record a personal welcome message | Yes |
| Ability to view messages via the web | Yes |
| Price | 3.3 rub/day |
What is important to know about mobile communications
Every operator in Russia has a service that helps subscribers not to miss important calls at work. It's called "Answering Machine". If the user has not activated the service separately, it is not active by default. This is a paid feature that can be activated for additional funds without taking into account the basic tariff.
And when the subscriber is outside the coverage area of the network to which he is connected, the voice assistant will be automatically activated, which will ask you to leave a message after the signal.
There are also other cases when the answering machine is turned on. A voice message, as a rule, is created by the subscriber himself, in his voice, in order to inspire confidence in the caller. Left voice messages are recorded and stored on remote servers of the operator company.
When the owner of a phone with a connected service wants to listen to them, he must perform a certain combination on the phone. Or log into your personal account to manage your tariff and find these records.
Imposing a service
Nail material – (including “+” and “Basic” tariffs) can be connected automatically, without the consent of the number user.
That is, it is no different from the annoying “Daily Weather/Sports News”, which eats up your balance in a matter of days. Naturally, it is difficult to notice write-offs of 2 rubles, which is what it does, bringing additional income to the operator.
It’s quite simple to check whether your relatives have a connection - contact the MTS service center/technical support phone number. You can also order a statement of weekly/monthly write-offs.
Why does the MTS answering machine answer when you call?
The voice message in question, “Welcome to the MTS answering machine,” occurs quite often, and can take rather grotesque forms. In the latter case, the caller receives a notification from the answering machine with an offer to leave a voice message, and then immediately an SMS indicating that the subscriber is online. At the same time, the end subscriber himself did not leave the network. This situation is explained by temporary problems in the reception and transmission of signals from the mobile operator MTS.
The answering machine itself is one of the implementations of the voice mail function from MTS. Allowing you to deliver your voice message to the desired subscriber in a situation where:
- The target subscriber's phone is set to offline mode, is turned off, or is out of order;
- The target subscriber is outside network coverage;
- The subscriber does not pick up the phone for a long time (more than 30 seconds);
- The user is already talking to someone and cannot answer your call;
- The subscriber has configured the answering machine for unconditional connection;
- There are problems in the operation of the mobile network (MTS).
Using an answering machine allows you to deliver your voice message to the subscriber
The functionality of an autoresponder can be implemented in three main forms, which we will consider below.
Description of MTS
The version of “Voicemail (basic)” MTS offers at the initial level to save audio messages with a maximum storage period of one day for both listened and unlistened messages. This mailbox option allows you to receive no more than 15 entries for one MTS client, each lasting 1 minute. No other functions are available when connecting this option.
| Maximum message retention period | 1 day |
| Maximum message size | 60 sec. |
| Maximum number of messages per person | 15 pcs. |
| Price | For free |
MTS company is free and is provided when connecting to almost all tariffs, except for MTS Connect, MTS iPad, Online.
The subscriber who leaves a sound recording pays for it from the rates of his tariff.
How to disable the service
After there is no longer a need for MTS, you can turn it off:
- via USSD command *111*900*2#;
- SMS to number 111 with mark 90(space)10;
- through the My MTS application.
No money will be withdrawn from your account for joining or disconnecting from the tariff plan. The subscriber pays only daily service in the amount of 3.3 rubles.
If one of the audio mailbox services has been added to the tariff plan, then before connecting another, you need to disable the first one.
MTS offers subscribers to receive audio recordings if they are unable to answer a call. There are three mailbox options available. Basic is free but has minimal features. The remaining two options provide the ability to use e-mail and MMS. But for their service the subscriber will have to pay a daily subscription fee.
