Instructions for step-by-step setup of the Yota Internet center

The Internet has become a part of almost all people's lives. With its help you can not only work, but also study or have fun. More and more people are using a wireless connection to access the Internet. This is convenient and does not require the use of any wires other than the provider cable. There are currently a huge number of providers.

One of the youngest was Iota. To access high-speed Internet, subscribers of this mobile operator use modems. This solution is ideal for one person. If you need to provide a network to several people, then the right solution would be to use the Yota Internet center. This review article will tell you what the Yota B315 Internet center is, what its characteristics are and how to connect it.

Features of the Internet center

The stationary Internet center from Yota is a powerful modem and a full-fledged router in one “person”. It is used for home and local Internet connections. The device has the ability to multi-user connect to the global network, which means that more than one user can connect to it at the same time. The speed will remain the same.

Important! The appearance of the device fully corresponds to the appearance of classic routers or modems: it is flat, rectangular and contains on its body various LEDs and ports for local connection, IP telephony connections, a SIM card connector, a power input and a “Reset” button for completely rebooting the router "

Iota mostly uses devices that are not of its own production. Most often these are Gemtek devices. Their feature is the high power of signal transmission, and it does not matter whether the transmission occurs wirelessly or via a LAN cable. Another feature was the ease of setting it up, as well as the ability to connect devices for IP telephony (two devices with two different numbers).

Specifications

Review and configuration of the D-Link Dir-320 modem

It is worth saying that the Gemtek Internet center was initially designed to work only with the mobile Internet provider Yota. To use it with SIM cards from other operators, you will need to change its firmware to unlock (unlock) it. The technical characteristics of the Internet center are as follows:

  • The power of the antenna, which is built under the body, is 5 dB;
  • The optimal operating temperature of the device is from 0 to 45 degrees;
  • Supported network - Iota;
  • The maximum speed of the wireless Wifi network is 300 Mbit/s;
  • The maximum speed of a wired LAN network is 100 Mbit/s;
  • There is functionality for separating the public (guest) network from the private (home);
  • Availability of a built-in firewall;
  • Availability of built-in VPN;

Important! The device is powered by a power adapter that connects to a 220-volt home power outlet.

Addresses of YOTA salons in Moscow and their opening hours

In communication shops you can conclude an agreement with the telecommunications company YOTA. This operator has been on the market for a short time, but is widely distributed. Subscribers can take advantage of high-speed Internet and high-quality communications.

Salons are located at::

  • Metro Chkalovskaya, Zemlyanoy Val/33 (trading), the branch opens at 11.00, closes at 23.00.
  • St.m. October Field, on Marshala Biryuzova/32 (Fifth Avenue shopping center), opens at 10 am and closes at 10 pm.
  • Profsoyuznaya street 61 lit.a, (Kaluzhskaya shopping center at Kaluzhskaya metro station), opening hours from 10 a.m. to 10 p.m.
  • Sh. Dmitrovskoe / 116d (Mosmart) near Alfufevo metro station, opening hours from 10 to 10 pm.
  • On Dekabristov Street/12 (Zolotoy Vavilon shopping center next to Otradnoye metro station), open from 10 a.m. to 10 p.m.
  • Boulevard Orekhoviy Dom 22 lit.a (Oblaka shopping center on Krasnogvardeyskaya metro station), opens at 10, closes at 22.00.
  • Domodedovskaya metro station, on Orekhovoy Boulevard/14/3, opens at 10 and closes at ten in the evening.
  • At the Altufyevo metro station on Dmitrovskoye Shosse in building 163 lit.a, you can visit the branch from 10 to 22.00.
  • Along Mira Avenue at 211 (in the Zolotoy Vavilon shopping center near Sviblovo metro station),

Advantages and disadvantages

What are the differences between 3G and 4G networks: features, advantages and disadvantages

Any device has pros and cons. They depend not only on appearance, but also on quality and technical characteristics. This is where Internet Center-Iota succeeds. Its main advantages can be listed separately:

  • Connect up to 12 devices, ten of which are wireless, and two are wired, connected via local cable;
  • Supports all modern standards of the Wifi wireless communication protocol;
  • Relatively low price for such rich functionality;
  • Small body dimensions and light weight;
  • Possibility of connecting devices for IP telephony.

It is also not without its disadvantages. Some may still be confused by the price, while others are unlikely to configure the device themselves and will be able to go to its web configurator. Another disadvantage can be voiced more concerning the operator - he never notifies about technical work, which is carried out according to an incomprehensible schedule.

Connecting the router and going to the web interface

Before setting up, you need to connect the router. To do this, any of the two LAN connectors is connected to the network card of a personal computer or laptop using a patch cord type cable.

How to strengthen the signal of a Yota 4G LTE modem with your own hands

After this, the computer is configured to automatically distribute IP addresses and DNS servers. To do this you need:

  • Go to the Control Panel in any known way;
  • Find the item “Network and Sharing Center” there;
  • It will indicate the current connection if it is active. In this window on the left you need to select the “Change adapter settings” link;
  • In it, select the desired connection and right-click on it. A context menu window will appear in which you select the “Properties” item;
  • In the Network tab, select the “Obtain an IP address automatically” and “Obtain DNS servers automatically” options.

Important! Only after this can the router or Internet center be connected to the network using a power adapter. The computer should be restarted after changing the settings.

After the computer has booted, you should go to any browser and enter the address 10.0.0.1 in the search bar.

Default password

To enter the settings web interface, you need to enter the following input data: login - admin, password - admin. These authentication credentials are standard and are the default login and password. They are also indicated on the back cover of the device or on its label. You should always check them to avoid misunderstandings. If the router was purchased secondhand, then the reset button, which is located on the back of the device next to the other sockets, will help you return these parameters. You can also do a reset in the web interface.

Addresses of metro stations, opening hours, telephone numbers

AddressWorking hoursTelephoneMetro station
1st Pokrovsky Prospect, 5 (Mega Belaya Dacha)10:00 — 22:00Kotelniki — 1.95 km
8 microdistrict, building 1 (MEGA KHIMKI)10:00-22:00
Aircraft designer Mikoyan st., 10 (Airpark)10:00 — 22:00Airport – 1,106 km
Altufevskoe highway, 86 k1 (Bibirevo district, Areal shopping center; communication salon)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Altufyevo — 0.067 km
Aminevskoe highway, 6 (Ochakovo-Matveevskoe district, multifunctional complex KVARTAL West; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Bagrationovsky Prospect, 7, bldg. 1 (Gorbushkin Dvor) 10.00 — 21.00Bagrationovskaya — 0.309 km
Balaklavsky Avenue, vl5a st12 (Chertanovo Northern district, Shtaer-Chertanovo; communication salon)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Chertanovskaya — 0.108 km
Bolotnikovskaya, 12 (Nagorny district; communication salon)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Nakhimovsky Prospekt – 0.644 km
Bolshaya Semenovskaya, 20 (Sokolinaya Gora district, Zarya shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Elektrozavodskaya — 0.025 km
Bolshaya Tulskaya st., ow. 13 (Yerevan Plaza) 09:00-22:00Tula — 0.042 km
Bolshaya Cherkizovskaya, 3 k1 (Preobrazhenskoye district; communication salon)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Preobrazhenskaya Square – 0.171 km
Borovskoe highway, 27 (Leader)10:00 — 21:00
Borovskoe highway, 6 (Solnechny)10:00 — 22:00Borovskoe highway – 0.712 km
Vavilova st., 3 (Gagarinsky)10:00 — 22:00Leninsky Prospekt – 0.378 km
Venevskaya, 6 (Yuzhnoye Butovo district, Witte Mall shopping center; communication salon; 1st floor)Mon-Fri: 12:00-22:00, Sat: 12:00-22:00, Sun: 12:00-22:00Admiral Ushakov Boulevard – 0.302 km
Verkhnyaya Krasnoselskaya st., 3a (Auchan Troika)10:00 — 21:00Krasnoselskaya — 0.687 km
Veshnyakovskaya, 18 (Veshnyaki district, Veshnyaki shopping center; communication salon; near the escalator)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Vykhino — 1.031 km
Moscow, Kievsky Station Square, 2 (European)10:00 — 23:00Kyiv — 0.09 km
Generala Kuznetsova, 22 (Vykhino-Zhulebino district, Milya shopping center; communication salon; 1st floor; opposite the Know-How center)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Zhulebino — 0.191 km
Golovinskoe highway, 5 k1 (Golovinsky district, Vodny multifunctional complex; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Water Stadium – 0.275 km
Dekabristov st., 12 (Golden Babylon Otradnoye)10:00 — 22:00Otradnoe — 0.17 km
Dmitrovskoe sh., 89 (ХL)10.00 — 22.00
Dmitrovskoe highway, 163a (Northern district, RIO; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Dubravnaya, 34/29 (Mitino district, Ladya shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Mitino – 0.243 km
Zemlyanoy Val st., 29 (Kursky Station, -1 floor)00:00-24:00Kursk - 0.129 km
Zemlyanoy Val st., 29 (Kursky Station, 1st floor)00:00-24:00Kursk - 0.129 km
Zemlyanoy Val st., 33 (Atrium)10:00 — 23:00Chkalovskaya — 0.144 km
Zolotorozhsky Val street, 42 (Tagansky district, Grand City shopping center; communication salon)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00Ilyich Square – 0.042 km
Ivanteevskaya, 25a (Bogorodskoye district, Fabrika shopping center; communication salon; 1st floor)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00Rokossovsky Boulevard – 0.265 km
Kaluzhskoe highway, 21 km., building 1 (Mega Teply Stan)10:00 — 22:00Tyoply Stan – 1,889 km
Kaluzhskoe highway 22 km, 10 (Sosenskoe settlement, FOOD CITY; communication salon; A-085 pavilion; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Kievskoe highway 23 km, 1 (Moscow settlement, Salaris shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Salaryevo – 0.126 km
Kirovogradskaya, 13a (Chertanovo Central district, Columbus; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Prazhskaya – 0.102 km
Kozhukhovskaya 7-ya, 9 (Yuzhnoportovy district, Mozaika shopping and entertainment complex; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Kozhukhovskaya – 0.813 km
Kommunisticheskaya st., 1 (XL)10:00 — 22:00
Komsomolskaya sq., 2 (Komsomolskaya sq., 2)00:00-24:00Komsomolskaya — 0.26 km
Komsomolskaya sq., 5 (Komsomolskaya sq., 5)00:00-24:00Komsomolskaya — 0.199 km
Komsomolsky Prospekt, 24, building 1 (K 24)10:00 — 22:00Frunzenskaya — 0.095 km
Krasnodarskaya, 51 k2 (Lublino district; communication salon; 1st floor; opposite the sela moms & monsters store)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Lyublino – 0.283 km
Kryukovskaya sq., 1 (Iridium)10:00 — 22:00
Kutuzovsky prospect, 57 (Fili-Davydkovo district, Oceania; communication salon; 1st floor)Mon: 10:00-22:00, Tue: 10:00-22:00, Wed: 10:00-22:00, Thu: 10:00-22:00, Fri: 10:00-23:00, Sat: 10:00-23:00, Sun: 10:00-22:00Slavyansky Boulevard – 0.301 km
Leningradsky Prospekt, 62a (Airport district, TC Gallery Airport; communication salon; 2nd floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Airport – 0.169 km
Leningradskoe highway, vl. 5 (League) 10:00 — 22:00
Leningradskoye sh., no. 16, lit. A, page 4 (Metropolis) 10:00 – 23:00Voykovskaya — 0.486 km
Lokomotivny proezd, 4 (Timiryazevsky district, Parus shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Petrovsko-Razumovskaya — 0.192 km
Lyublinskaya, 153 (Maryino district, shopping center L-153; communication salon; 1st floor)Mon-Fri: 09:00-22:00, Sat: 09:00-22:00, Sun: 09:00-22:00Bratislavskaya — 0.558 km
Lyublinskaya, 169 k2 (Maryino district, MariEl shopping center; communication salon; 0 floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Maryino — 0.136 km
Manezhnaya Square, 1, building 2 (Okhotny Ryad)10.00 — 22.00Okhotny Ryad – 0.093 km
Masterkova, 4 (Business Center Panorama; communication salon; 1st floor)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Avtozavodskaya — 0.199 km
Miklouho-Maklaya, 32a (Konkovo ​​district, Capitol; communication salon; 1st floor)Mon-Fri: 09:00-22:00, Sat: 09:00-22:00, Sun: 09:00-22:00Belyaevo — 0.316 km
MKAD 47 Kilometer, st.20 (Moscow settlement; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
MO, Mytishchi district, 84 km MKAD, ow. 3, p. 1 (Auchan Altufyevo) 09.00 — 22.00Altufyevo – 1,922 km
Moscow region, Krasnogorsk district, p/o "Krasnogorsk - 4", 66 km of the Moscow Ring Road (Auchan Krasnogorsk)09:00-22:00Strogino – 1.468 km
Novorizhskoe highway, 22nd km, ow. 1, page 1 (Globe) 09:00-22:00
Novoslobodskaya, 4 (Tverskoy district, TD Druzhba; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Novoslobodskaya — 0.054 km
Odintsovo district, Marfino village, ow. 1 (Auchan Marfino) 10:00 — 21:00
Orekhoviy Blvd., 22, lit. A (Clouds) 10:00 — 22:00Zyablikovo – 0.782 km
Orekhovy Boulevard, 14 k3 (Orekhovo-Borisovo Yuzhnoye district, Domodedovsky shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Domodedovo — 0.15 km
Oruzheyny lane, 41 (Tverskoy district, Oruzheyny business center; Office; 3rd floor)Mon-Fri: 09:00-18:00Mayakovskaya — 0.741 km
Ostashkovskoe highway, 1 (Auchan)09:00-22:00Medvedkovo – 1,219 km
Paveletskaya square, 1a st1 (Zamoskvorechye district, Paveletsky station; communication salon)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Paveletskaya — 0.044 km
Pervomaiskaya, 42 (Izmailovo district; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Izmailovskaya — 0.692 km
village State Farm named after Lenina, MKAD 24 Kilometer, 1 (Vegas shopping center; communication salon; 1st floor) Mon-Fri: 09:00-22:00, Sat: 09:00-22:00, Sun: 09:00-22:00
Dezhneva passage, 21 (Yuzhnoye Medvedkovo district, Ego Mall shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Babushkinskaya — 1.659 km
Vernadsky Avenue, 39 (Vernadsky Avenue, Vernadsky Business Center; communication salon)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00Vernadsky Avenue – 0.173 km
Vernadsky Avenue, 6 (Ramenki district, Capitol; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00University – 0.379 km
Vernadskogo Avenue, 86a (Troparevo-Nikulino district, Avenue Southwest shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Yugo-Zapadnaya – 0.121 km
Mira Avenue, 211 k2 (Sviblovo district, EUROPOLIS shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Sviblovo – 1.175 km
Profsoyuznaya st., 129, lit. A (Prince Plaza) 10:00 — 22:00Tyoply Stan – 0.119 km
Profsoyuznaya st., 61, lit. a (Kaluzhsky) 10:00 — 22:00Kaluzhskaya — 0.122 km
Profsoyuznaya, 56 (Obruchevsky district, Cheryomushki shopping center; communication salon; 1st floor)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00Novye Cheryomushki – 0.091 km
rp. Rzhavki, 2nd microdistrict, st. 20 (Zelenopark; communication salon; 1st floor) Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Ryazansky Prospekt, 2, bldg. 2 (City) 10:00 — 22:00
With. Pavlovskaya Sloboda, Lenina, 1 (communication shop) Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Svyatoozerskaya, 1a (Kosino-Ukhtomsky district, Kosino Park; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00
Sevastopolsky Avenue, 11e (Kotlovka district, Capitol; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Nagatinskaya — 1,275 km
Starokachalovskaya, 5a (Northern Butovo district, Krug shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Dmitry Donskoy Boulevard – 0.092 km
Skhodnenskaya, 56 (Yuzhnoye Tushino district, Kaleidoscope shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Skhodnenskaya — 0.249 km
Tushinskaya, 17 (Pokrovskoye-Streshnevo district, Prazdnik shopping center; communication salon)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Tushinskaya — 0.466 km
Planernaya street, 7 (Northern Tushino district, Planernaya shopping center; communication salon; 1st floor)Mon-Fri: 10:00-22:00, Sat: 10:00-22:00, Sun: 10:00-22:00Glider — 0.183 km
Festivalnaya st., 2, lit. B (River) 10:00 — 22:00River Station – 0.117 km
Sharapovsky pr-d, vl. 2 (Red Whale) 10:00 — 22:00
Sheremetyevskaya st., 6, bldg. 1 (Raikin Plaza) 10:00 — 22:00Maryina Roshcha — 0.2 km
Shirokaya, 12B (Northern Medvedkovo district, Fortuna shopping center; communication salon; 1st floor)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00Medvedkovo – 0.133 km
Enthusiastov highway, 31 st.38 (Sokolinaya Gora district; communication salon)Mon-Fri: 09:00-21:00, Sat: 09:00-21:00, Sun: 09:00-21:00Highway Enthusiasts – 0.051 km
Shchelkovskoe highway, 75 (Golyanovo district, Shchelkovsky shopping center; communication salon; 0 floor)Mon: 10:00-22:00, Tue: 10:00-22:00, Wed: 10:00-22:00, Thu: 10:00-22:00, Fri: 10:00-23:00, Sat: 10:00-23:00, Sun: 10:00-22:00Shchelkovskaya — 0.195 km
Shchukinskaya st., 42 (Pike)10:00 — 22:00Shchukinskaya — 0.087 km
Entuziastov sh., 12, bldg. 2 (City) 10:00 — 22:00Aviamotornaya — 0.745 km
Yaroslavskoe highway, 54 (Yaroslavsky district, Lenta; communication salon)Mon-Fri: 10:00-21:00, Sat: 10:00-21:00, Sun: 10:00-21:00
Yartsevskaya st., 25, lit. A (Springboard) 09:00-22:00Molodezhnaya — 0.062 km

Instructions for setting up the Yota Internet center

The search for all the necessary data is available in the top horizontal menu of the tab system. Each selected tab has a corresponding list on the left. It is worth noting that the 4G connection does not require settings. You need to go to “Management” and select “WAN network”. It contains the fields Operating mode - “Router”, connection setup - “DHCP”. After these steps, click the “Apply” save button. You can check the network status in the “Information” tab and on the main “4G Network (LTE)” tab. There can be several states: when there is no connection, when it is connected and when it is searching for a connection. You can check the connected status by looking at the LEDs on the case and the signal level on the front panel.


WAN settings

Chat in the mobile application

To solve any problem, you can quickly contact Yota technical support via chat via the mobile application by clicking on the question icon in the upper left corner of the screen.

A chat window will appear in which you can inform technical support about the problem that has arisen and receive a response from the hotline operator right here.

How to set up a Wi-Fi network on the Yota 4G LTE IC?

To configure:

  • Select the “Management” group and in it the “Wifi Settings” tab to enter the wireless connection configuration;
  • In this window, you need to check the box next to “Enable Wi-Fi”;
  • Several fields will appear that need to be filled in: Connection name, Network mode, Channel number (Auto);
  • After applying the settings, LED indicators will indicate that the connection is active.

To protect your Wifi, you need to create a password for it and set the encryption method. For this you need:

  • Go to the Security tab and fill in the authentication type field (network encryption method);
  • Enter a strong password to connect to a wireless connection;
  • Remember the created password and click “Apply”.

What to do if the Internet center from Yota does not work?

There can be many reasons why the Internet center does not work. Most often these are problems on the operator's side. To clarify this, you can call the toll-free support number 8 (800) 550-000-007 and ask a question. This can also be done on the official website in the technical support section www.yota.ru/support.

Another problem is that the SIM card inserted into the device is not activated. To activate, you should reboot the router immediately after installing the SIM card. Also, after these steps, download and install the Yota online application and log in to your personal account. After these steps, activation is completed and problems with the Internet should disappear. Also, after incorrect unlocking or repair, the router may break.

Important! Sometimes failures also occur in the router settings, namely in the distribution of IP addresses by the DHCP server. Checking the correctness of its operation can be done in the “Status” tab of the web settings. If the DHCP option is “disabled” or “no,” then this is a reason to call support.

How to contact Yota support via online chat on the official website

If you don’t have time to make calls to the Yota hotline, you can always use the online support chat, available on the official website to absolutely all visitors. Naturally, the service is offered completely free of charge. To enable an operator in text chat mode, you must do the following:

  • Go to the website yota.ru.
  • Select the region in which you use the operator's services.
  • In the main menu, go to the “Support” section.
  • Select which specific services you use: a modem/router or a smartphone/tablet with an operator SIM card.
  • On the next page, pay attention to the side control panel, where you will find the “Contact Chat” button. It is located in the subcategory “Didn’t find the answer?”.

Yota help chat for smartphone or tablet users is here, and for modems and routers here;

  • Fill out the required fields, including your name, the nature of the question, and state your problem and question in as much detail as possible in the last data entry field.
  • Click the button to contact a specialist.
  • After some time, a Yota specialist will join the chat, who will provide answers to all questions asked and help with solving possible problems.

It is worth noting that this method, although in some cases more convenient than calling a hotline phone number, can also take a lot of time, since online chat specialists do not always provide answers promptly.

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