The management of the mobile operator UMS answered questions asked by Gazeta.uz readers as part of a direct line held on our website. The company expressed gratitude to the numerous participants of the direct line, which confirmed the openness and transparency of the activities of one of the telecommunications giants. UMS reported that all questions, suggestions and recommendations received within the framework of the special project were taken into account. Answers to questions are published below; for the greatest coverage of questions, answers are grouped by topic (answers to all questions in Uzbek language).
Questions about marketing activity
Answered by Andrey Mamaev, Director of the Marketing and Operator Business Development Department of UMS
Bakhtiyor Batyrov, Sapargali Orazimbetov, Shohruh S., Razia Vaisi, Gulbahor Aminaddinovna, Dmitry Iks, Vitaliy Babayan
were interested in why, in conditions when Uztelecom regularly reduces tariffs for providers and mobile operators, prices for the Internet for users remain at the same level. Are prices expected to decrease for the Internet in general and for regular packages in particular?
— We highly appreciate the efforts of Uzbektelecom JSC to develop the telecommunications market of the republic. The downward price trend affects the company's long-term plans.
At the same time, I note that renting an Internet channel is far from the only expense item for a mobile operator. The cost of services is set taking into account the total costs of their provision. The issue of pricing cannot be considered separately from the total costs of constant modernization of telecommunications equipment and maintaining the infrastructure in high efficiency mode. Each new level-up of a company, be it the deployment of 4G networks or a technological update of the transport network, has its price. But these investments provide the most important result for us - the satisfaction of end users.
Our products are very beneficial for active consumption. For example, a 5000 MB package costing $35 sets a relatively low price per megabyte - $0.007. Select the required volume of traffic, compare the cost, evaluate the quality - and the advantages of UMS will become obvious.
With each new tariff, we strive to make the Internet more accessible, since we set ourselves the goal of developing the consumption of data services in Uzbekistan. Very soon we will offer new conditions for using Internet packages, which should please subscribers.
G'ulom Egamberdiyev Ildar Aitov asked about the prospects for introducing a separate (zero) tariff for visiting sites in the
TAS - IX .
- Thanks for the question! Although the specifics and conditions for the provision of mobile and wired Internet differ significantly, UMS, following the expectations of subscribers, is considering the possibility of launching preferential access to resources in the TAS-IX zone.
Zikirilla Radzhabov and Andrey Chernyshev wrote about the need to introduce small Internet packages.
— I would like to note that UMS offers subscribers mainly package tariffs, which already include a certain amount of traffic. In order for the subscriber to experience the economic benefit, you need to choose a tariff plan taking into account your monthly usage profile. Separate Internet packages are a useful addition to the tariff. The smallest offer in the current line is 300 MB, optimal for social networks and surfing. But soon we will offer a new solution that will certainly find its audience.
“Please tell me which tariff is more convenient for an active
Internet ? In general, what can you offer or recommend to make this service cheaper?” — Oksana Muradova asked these questions .
— For active Internet users, I can recommend the “Ultra” tariff plan, which includes 1500 MB of traffic. Those who like to watch movies, stream videos, and play online games benefit from additional Internet packages: in the UMS line - from 300 MB to 10,000 MB. There are also offers for lovers of night Internet surfing: unique night Internet packages valid for one month and night unlimited Internet. The “OnNet” option is perfect for enthusiastic users of the global network - every month the subscriber receives a once-selected package of megabytes with a 5% discount, while unused traffic is transferred to the next month. This way, you don’t have to worry about the limit - the Internet is always with you.
Rustamkhodja Mirkhaydarov, Azamat Matkarimov, Shohruh S., Lazik Solmetov, Erkin Makhammatov were interested in the purpose of charging a subscription fee for the use of “beautiful numbers”.
— An initial one-time payment is made for the service of choosing a number of a special category, and a daily subscription fee is charged for using the number, just as many services have connection costs and subscription fees. At the same time, the subscription fee is low compared to the cost of choosing a number. For example, when choosing a Bronze category number, the subscription fee is $0.05 per day - no more than 150 soums. O is an exclusive image offer, and its quantity is limited due to objective reasons.
Yaroslav Shelomentsev
and Emil Yambikov: “Is it possible to make a tariff so that there are more MB than minutes? And vice versa, is the tariff for people who don’t use the Internet at all?”
— Each company has its own strategy, which serves as a guide when creating new offers. UMS has chosen a data operator strategy to meet the rapidly growing information needs of subscribers. Therefore, Internet packages are included in each of our tariffs as an incentive to develop demand for data transfer. Even if the subscriber does not use traffic, the conditions of our plans remain favorable. For example, the Optima tariff includes 250 minutes to all networks with a monthly fee of $5. This is $0.02 per minute of call, a competitive price on the market. The “Super Optima” tariff gives the subscriber 700 minutes for $8 - a little more than $0.01 per minute, and 350 MB of traffic is provided additionally.
Regarding the number of megabytes greater than minutes, I repeat - if the tariff does not fully cover the need for the Internet, additional packages can be purchased on favorable terms with the “OnNet” option.
Abduolim Akbarjon : “When UMS subscribers run out of money, they cannot use (the service is paid). Is it possible to make several requests for the service free of charge, as well as implement
- Thank you for your appeal. This issue will be considered and, probably, in the second half of 2021 we will slightly modify the service.
Limov Sergey:
“I am disabled with cerebral palsy of the first group. I kindly ask you to create a tariff for disabled people with a zero subscription fee.” Nina Makarova writes about the introduction of affordable prices for pensioners.
“Unfortunately, such tariffs are not planned for launch at the moment, but we are always looking for ways to accommodate subscribers. Last year we launched the “Veteran” tariff with a zero subscription fee for war and labor veterans of 1941-1945. I recommend paying attention to the “Mini” tariff with a minimum subscription fee - 100 minutes, SMS and megabytes per month for $4. The cost of a minute, as well as one SMS message, is thus $0.02. Internet is additionally provided free of charge.
Farkhod Yarashev
:
“Will mobile television service be introduced?”
— Already now, UMS subscribers can use the “Aleziya” service and get access to broadcasts of leading competitions from around the world in the most popular sports disciplines. Our specialists are working to expand the number of such services.
The main questions of the direct line
UMS General Director Dmitry Nagorny answers
“What are the company’s plans for the coming year?”
(Arslan Suleymanov)
“When will UMS launch 4G LTE ?”
(Vladimir Vladimirov, Kholmatzhon Turdaliev, Sherzod Mansurov , Dan White , Artur Pashas. Andrey Chernyshev)
Advertising on Gazeta.uz
“Uzbekistan is intensifying the fight against corruption; recently, for example, they created rules of conduct for civil servants.
Does UMS somehow combat corruption?” (Nabiev Akrom Jovdatovich)
Subscriber service
Answered by UMS Sales and Service Director Yuri Svechnikov.
Nasirov Yunusbek Aliyevich, Aitov Ildar Minkhatovich, Ramil Iskhakov, Rustam Xamidullayev
asked : Why after the announcement on the website www . ums . uz about the emergence of new prefixes when contacting offices, you can’t find the right number? is it that when a new prefix is released, not all numbers go on sale? How can I purchase the desired “beautiful room” and will a room booking service be introduced in the future?
— Thanks to all the readers who asked these questions! I would like to take this opportunity to assure you that all rooms are on sale. Moreover, both dealers and our own offices have the ability to connect to numbering capacity from a common pool. Usually it is not possible to find the number you are interested in due to its actual sale at the time of contact. Each release of a new prefix stimulates the interest of subscribers who want to connect to a specific number, so extraordinary free but interesting combinations of numbers are very quickly put into circulation. I recommend that when new prefixes for the numbers you are interested in are released, you promptly contact the nearest UMS offices and commercial representative offices, without waiting for the opportunity to visit the Service Center, since a number booking service is not planned.
Sherzod Tozhimatov,
Farhad Sabirov were interested in when the service of re-registering a number from one person to another would be introduced and why it is not provided at the present time.
— The number re-issuance service is planned to be introduced for corporate clients in the near future. After the launch, we will consider the issue of re-registration for individuals. Follow our news!
Marat Fattakhov
proposes to introduce support and service for subscribers in instant messengers (Telegram, Viber, WhatsApp). The reader also reports that it is inconvenient to leave the car at the entrance to the central office.
— We are already considering social networks as another channel for client requests. The possibility of having our own subscriber support in instant messengers, especially in terms of consultations, is being explored, since it is very important for us to be present where subscribers feel comfortable communicating.
Regarding parking, the nearest parking lot is free and is located a minute’s walk from the central office near the Alai market. For the convenience of subscribers, UMS is actively developing a network of its own offices throughout the city of Tashkent and in the regions. Thus, since the opening of the company, four new sales offices have been launched in the capital. All of them provide customer service and welcome new visitors.
Khurshed Suleymanov
asks to implement for corporate clients the possibility of self-connection and Internet packages without submitting written applications to the company’s offices.
- Thank you for your interest! The opportunity has already been implemented: on the official UMS website there is a corporate Internet assistant in which the client can independently change the list of services provided to him, including connecting Internet packages.
