Each provider and telecom operator has a 24-hour technical customer support service, where you can contact for all questions related to the provision of communication services.
Despite modern technologies, multi-channel numbers and a large staff of operators and technical consultants, it is not always possible to quickly reach the support service. This is due to the large number of calls from subscribers. Therefore, the company has expanded the list of options that will help you contact technical support and solve problems.
Phone call
The list of Tele2 technical support numbers is extensive; each region has many local communication channels. The only number you can call from any region is 611 . The operator recommends this number because the service operates 24 hours a day, and calls to this number are free of charge. A single number may differ in dialing rules, depending on the device from which the call is made.
In addition to official Tele2 services, subscribers can contact partner or branded (branded) service centers. There are such offices in all regions; a complete list of addresses can be found on the operator’s website. It is recommended to contact these centers if it is impossible to resolve the issue by phone or online.
For example, apply for a refund or re-issue of a SIM card. But you can also contact them with other problems; employees will definitely advise you on any issue related to the operator’s services. Statistics show that subscribers rarely contact service centers.
How to disable paid services on Tele2
First of all, let's look at how to disable paid options using a smartphone. This won't be difficult to do. You will need the above description. By dialing *153#, you will see the list of active options. At this stage you should decide what your money is from the account.
By typing one of the above commands, you will not only be able to see a list of activated options, but also detailed instructions on how to disable them.
If you are in doubt about whether to disable a particular service, dial the autoinformer with the command 655, here you will be provided with detailed information about the active option and described in detail.
Disable via the Internet
Many subscribers do not want to manage services via a cell phone, since in this case it is necessary to enter USSD commands. There is an alternative option - “personal account”. Through this useful service, you can not only disable all unnecessary options, but also familiarize yourself with them.
The personal account interface is intuitive. To enter the service, you must first register with it. Enter your username and password and get to the “user’s personal account”.
On the main page you can find brief information about your number and balance. You can also top up your account through this service. We are interested in the “Connected services” item. By going to this section, you will become familiar with the activated options that are attached to your number and for which funds are debited. It is in this section that useless paid services are deactivated.
If for some reason money continues to be debited from your account, even though you have deactivated all active options, use the account detailing function. This way you will see exactly what funds are charged from your account balance.
Call from mobile
The easiest way is to call from your mobile phone. To do this, just dial three numbers - 611 . First, the autoinformer answers the subscriber, offering menu items for selecting the desired topic. If the client has heard the topic of his question, then in tone mode he needs to press the number of this item. The autoinformer will go to the thread of interest.
If the subscriber did not hear the item with his problem or finds it difficult to determine the topic of the question, then he can immediately contact the operator by pressing the number 0. Moreover, this button can be pressed immediately after dialing, without listening to the speech of the autoinformer.
How to deactivate subscriptions through your personal account?
This will especially affect the balance if the subscription was issued as a favorites package.
Is it possible to return written-off funds?
If, nevertheless, the unsubscribe via SMS brought a positive result and was crowned with supposed success, you can, as a control check, type the following verification queries:
I’ll say this about Tele2. I took 3 SIM cards, corporate ones. The seller forced the activation of SIM cards in the salon, saying he would do everything himself. As a result, already at home, I discovered a connected paid service. Inexpensive, apparently so that it does not catch the eye below what the balance should be.
Call from another operator's phone
You can contact Tele2 customer support even if you have a phone with a SIM from another operator. There are cases when the SIM card is lost or temporarily does not function, or other situations. Tele2 technical support operators do not differentiate those who ask for help by phone number. If you need to identify the user, you will be asked for your full name, as well as the SIM PUK code.
To call with another SIM card, the short number will no longer be suitable, and the subscriber will need to dial 88005550611 . This is a toll-free number, the autoinformer also answers first, which you will have to listen to until the end, and then select a menu item that corresponds to the topic of your question/problem. After finishing your speech, you can immediately press the 0 button, and then a live operator will answer.
Through the mobile application "My Tele2"
The subscriber reserves the right to disable all subscriptions at once. This is useful in cases where there are a lot of unnecessary paid services. To understand how to disable a specific subscription, find out its name. The Company provides several ways to opt out of such services. Note! When deleting Tele2 using a command or reminder settings, only the pop-up window will disappear. The menu itself will remain on the device, you can enter it and use services if necessary.
Call from home phone
From any home phone, Tele2 support can be reached by calling (toll-free) 88005550611 . The features and rules of dialing are the same as when calling from a third-party mobile operator. Just make sure that your home telephone is modern enough to support touch tone, otherwise the menu selection will not work and the call will be interrupted.
You can also call your regional support number from your home phone. However, this line is usually less busy than the federal line. Just keep in mind that this will be a regular call, which is charged according to the terms of the contract for the provision of landline services.
Each region has its own number, some even have several; the full list of numbers can be found on the Tele2 website. At the same time, in your city it is not necessary to dial the full number starting with eight and the region code; just a local number is enough.
Customer service phone numbers
Absolutely all regions have a single short and easy to remember subscriber service number - 611 . After calling it, you can follow the instructions of the autoinformer or press 0, after which you will be immediately connected to the operator’s line.
Also, for each individual region there is its own additional city telephone number. The list can be found in the subscriber's directory issued to you along with the starter kit. You can also find detailed information on the website tele2.ru.
Help information can also be provided by calling the Tele2 support service from a landline number or even from other operators. You can do this by calling 8 800 555 0611 . It is also free.
Call from abroad (in roaming)
If you need to contact Tele2 technical support during a trip abroad, you should call the international call center (free for Tele2 subscribers) +79515200611 . But the most convenient way from other countries is to ask technical support questions online - either through chat, or via messenger, or in one of the social network groups.
The Tele2 operator's hotline also has periods of maximum congestion, like traffic on the capital's roads. Bad time to call (you have to wait a very long time for an answer) from 10:00 to 19:00 Moscow time on weekdays. If you don’t want to be on hold, it’s better to call after 9 pm. In any case, when calling, the subscriber will receive an answer, the support phones are multi-channel, there are a lot of employees, so even during busy times the operator will be free within five minutes.
When is the best time to disable subscriptions?
It is also worth noting that the above unsubscribe algorithm sometimes fails. How is it shown? – First of all, in the possible suspension of the paid subscription for a period of up to 1 year. How to find unique subscription ID for SMS opt-out?
What if you need to disable all subscriptions?
Next, using the “Service Settings” button, you will be presented with a complete list of services that are currently active and which are available for connection.
- disable “Player” subscription – *333*11*0#;
- "Casual Dating" – *333*22*0#;
- “Stories for adults” – *333*33*0#.
How to contact technical support
Tele2 subscribers are given the opportunity to use their personal account on the operator’s website. To have a choice of ways to manage your account and services, as well as contact technical support, it is advisable for each client to register a personal account. The functionality of your personal account allows you to track your balance in real time, view statements, manage services, options, tariffs, and so on.
Through the personal account you can also resolve many issues without contacting the support service, but if this information was not enough, then you should contact the customer service for help in the following ways:
- through the official website;
- by calling the technical support number;
- through a social network or messenger;
- by visiting the operator's office.
Different customer support channels
Now the Tele2 operator has about 25 digital channels through which customer support is provided. This company is an innovator in the field of subscription services. For example, this operator was the first to launch customer support through the WhatsApp messenger.
In addition, chatbots are actively used. The advantages of their communication with subscribers are obvious. They help relieve contact center operators and process many questions received through the website and mobile application.
Regarding the voice assistant, in the future, most likely, it will become the main channel for subscribers to interact with digital services. There are plenty of examples all over the world where smart assistants are adapted to solve various problems. By launching such a service, the operator pleased its customers with a new non-standard solution.
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Online chat
The operator’s website has a special option for prompt communication with a technical support operator – chat. To contact an operator via chat, you need to:
- go to page //msk.tele2.ru/help/category/contacts ;
- select the item called “Online chat”. Click on it;
- then click “Ask a question” and in the pop-up dialog box, enter your phone number, your name and briefly the essence of the problem/question.
If the operator is busy or offline, then there is a button nearby that activates the feedback function. A request from this dialog box is sent to a special technical support email address; a response to this request is usually received within a day. The subscriber indicates his region and the topic of the question. Usually, after contacting the client through the feedback window, the operator calls the client back. To immediately get a comprehensive answer, you should describe the essence of the problem/question as accurately as possible.
When contacting via the feedback form, the subscriber may not receive a response from the support service, since there are topics that are not resolved by this department. A list of such topics can be found above the feedback window, so we carefully study all the notes.
A new stage in the development of digital technologies
The launch of a virtual assistant created using artificial intelligence is a completely new stage in the development of Tele2’s digital technologies. The voice assistant was created in addition to chat, instant messengers and dialogues on various social networks. Previously, with the help of Alice, you could quickly find a lost phone; now she calls a virtual assistant, who answers the most popular questions and at the same time learns when communicating with interlocutors.
Working on the basis of a unique neural network helps the smart assistant to constantly improve. Already in test mode, it can answer 900 common questions. You can consult with a virtual assistant on the following topics:
- Parameters of the current tariff;
- Balance check;
- Address of the operator’s office closest to your home;
- How can you share the Internet with others?
- Connection of paid services and rules for writing off money;
- Roaming service.
In addition, you can get a number of answers to questions regarding the provision of communication services.
The new service has now been launched in test mode, but anyone can use it.
Messengers, social networks
If the subscriber has an account in Viber, then you can contact support through this messenger, describing the essence of the problem. In addition, operators also work on the social network VK or Facebook and can be contacted through the public page or group “Tele2 Russia”.
List of official Tele2 groups:
- //www.facebook.com/Tele2Russia/
- //twitter.com/Tele2Russia
- //vk.com/tele2
- //ok.ru/tele2
- //www.youtube.com/user/AfishaTele2
As a rule, they respond to customers quite quickly here. After the first response (some time may pass), further dialogue occurs in real time. Yes, and other users of the group can answer some questions.
Disabling Tele2 subscriptions
To deactivate paid subscriptions, for example, Tele2 Tema, use the short command *152*0#. All you need to do is wait for an SMS notification in which you will be informed that the option has been disabled.
Also, thanks to this command, you can deactivate your subscription to the Tele2 TV service.
Additional shutdown methods
If for some reason you do not want to enter USSD combinations and use third-party self-service services, then you can proceed in an alternative way. By calling the help desk at 611, you can explain the current situation to the operator and ask him to deactivate this or that option that you no longer need.
You can perform this same operation in special offices of the Tele2 operator. Here, experienced consultants will help you solve your problem. Before going to the office, you must take your identification document with you. This is necessary to identify you.
If you are not the owner of a valid number, then the consultants will not be able to help you.
Tele2 virtual assistant
The Tele2 operator's virtual assistant is a robot that will provide all the relevant information on your SIM card. You can find out your current balance and tariff plan, a list of connected services or phone number. He can also share background information - how to donate traffic, where to top up your account, and so on.
To operate the Tele2 virtual assistant, you will need Alice, a voice assistant from Yandex. To contact the Tele2 assistant, do the following:
- Tell Alice “Launch the Tele2 virtual assistant”;
- Write “Virtual assistant Tele2” in the chat with Alice;
- Open the dialogue at the link dialogs.yandex.ru/store/skills/79b677ca-pomoshnik-v-mobil-no.
If you don’t have Alice on your device yet, it’s okay. Install Yandex.Browser or the multifunctional Yandex application on your smartphone - they have a voice assistant built in by default.
Self-service methods
The Tele2 hotline is usually very busy, and you will have to wait a long time for a response from a “live” consultant. Therefore, you should first resolve the issue on your own - this will save you both time and effort. Self-service services from Tele2 will help you cope with problems. There are 5 main options:
- Section “Help and support”;
- Personal account on the site;
- “My Tele2” application;
- Short USSD commands;
- Tele2 virtual assistant.
Let's look at each of them in more detail.
Tele2 operator support service
In addition to the hotline, additional methods of communication are provided:
- Feedback . Open the page of the same name on the company’s website and fill in the blank lines. Select your residential address, write your name and contact information. Describe in detail the problem you found or ask a question. Then agree to the rules and click on the “Submit” button. Wait for a response by email.
- Chat . Open the Personal Help section, which contains common user questions. Scroll down the page and click the Write button. Formulate your request and click “Send”. Typically, the consultants’ response comes within 2 to 5 minutes, so the chat serves as an alternative to the hotline.
- Messengers . The mobile operator is registered in the popular Viber and Telegram applications. These programs allow you to exchange messages. To find the official page, enter the phrase “Tele2 Russia” in the Viber messenger and become a subscriber. In the Telegram application, you will need to search for the word “Tele2_bot”.
You can solve many difficulties yourself thanks to the existence of a help section. Please see the Questions/Answers page for suggested instructions. The materials are divided into sections that help you quickly find the information you are interested in. A search bar is also provided. Briefly describe the problem and see results that are relevant to your search query.
In addition to the listed methods of communication, the company encourages you to subscribe to social network pages. Official communities allow followers to view news, special offers and competition announcements. Comments are allowed on posts. Each message will be reviewed by contact center staff. Group moderators accept questions, comments, and suggestions.
Summary
Tele2 operator support service is available free of charge and around the clock. Consultants are always ready to provide you with up-to-date information about communication services, as well as help with various actions - connecting services, creating account details, blocking a number, and so on. Tele2 offers 3 numbers to contact support:
- 611 for calls from a Tele2 SIM card;
- 8 for calls throughout Russia;
- +7 for communication in international roaming.
There are also alternative ways to contact the operator’s technical support: online chat, instant messengers, social networks, email. Before making a call, you should try self-service services - a personal account on the operator’s website and application, a virtual assistant, USSD requests or a directory in the “Help and Support” section on the website. Here you can solve most of the questions that subscribers have without hanging on the line.
