life: Internet assistant): detailed description and instructions for use

Internet from the Life company via modem can be obtained at the following rates:

• 5.9 rub. per month (for new clients the first three months, then - 7.5 rubles) for 3 GB (for the first six months the volume triples - up to 9GB);
• For 8.9 rubles. monthly clients receive 5 GB of traffic;
• For 6.93 rubles. (from the fourth month 9.9 rubles) – 8 GB;
• 9.03 rub. (after the third month – 12.9 rubles) – 10 GB;
• 9.73 rub. (from the fourth month - 13.9 rubles) cost 12 GB;
• 10.43 rub. (after the third time - 14.9 rubles) you need to pay monthly for 16 GB;
• 12.53 rub./month. (from the fourth payment - 17.9 rubles) cost 20 GB;
• At 13.93 rub. (starting from the fourth payment - 19.90 rubles) costs 30 GB;
• For 20.93 rub. (from the fourth payment - 29.9 rubles) 50 GB are provided.

Internet tariffs developed by the Life operator apply both when purchasing a modem and without it. When the monthly traffic is used up and traffic continues to be used, each 0.1 GB is provided for 0.5 rubles. You can also connect additional prepaid traffic volumes one-time.

Internet 3G/4G

Internet Life on a phone, tablet, computer in 3G/4G is included in all tariffs developed by the company. You can also purchase a SIM card only for the Internet for a modem, router, or any mobile device. In many cities of Belarus there is a promotion to replace a 3G SIM card with a 4G one, providing 2 GB of traffic for free.

Life Internet settings occur automatically for all subscribers of the operator. If the automatic mode fails, you can find instructions on the website in the “Internet Settings” section for manually performing the necessary operations. You can also ask for help from the operator’s salon employees by phone or in person. In most cases, Life Internet settings do not cause any particular difficulties. The network is turned on when you press the corresponding mobile Internet connection button on your phone or other device.

Activity of the company

Actively developing in the field of telecommunications, the company offers its subscribers the following types of high quality services:

• International voice calls and calls within the Republic of Belarus;
• Sending text messages;
• Roaming;
• Video calls;
• Access to the Internet.

In addition, there are a number of additional services that the company’s subscribers enjoy using:

• Possibility of replacing the beep with your favorite melody;
• Java chat 333 (an application that allows you to communicate, make new acquaintances and just have fun);
• SMS chat;

• SMS-interactive (allows you to take part in surveys and voting, participate in discussions, post messages on TV shows and radio stations);
• Info service (to search for relevant useful information).

All these options are available to every subscriber of the company, but life does not stop there and is constantly developing new interesting projects, expanding its offerings on tariff plans, trying to meet the needs of consumers of all categories.

Constant development and innovation allow the operator to occupy a leading position in the communication services market. Once upon a time, it was life that became the pioneer in providing 3G communication services in the territory of the Republic of Belarus, thereby winning recognition from competitors and regular customers.

Social networks and instant messengers

For those who like to communicate on social networks and instant messengers, there are special offers in Life tariffs with Internet, for example, in START yo life:) and the Shake line. In the first tariff you can communicate for free in the BiP messenger, in the Multinet tariff - unlimited traffic for Viber, WhatsApp, Telegram, Facebook, BiP messengers. The Sheik tariff network offers unlimited use of social networks and instant messengers (with the exception of some moments that still waste traffic, for example, watching videos on Facebook. These conditions are described in detail on the website). Even if you go into the negative and the Internet traffic ends, Life on your phone has unlimited communication in messengers and social networks in Sheik.

The site of the company

For the convenience of clients, Life has an official website - https://life.com.by/. Here every user will be able to find useful information and solve a number of issues.

The Life website will help you find out:

• Detailed information about the company;
• Check out the latest news from the operator;
• Get information about vacancies and opportunities to build a career in the company;
• Find out the coverage area (2G, 3G, 4G) of the life network in the territory of the Republic of Belarus;
• Find the addresses of company showrooms, flagship stores, sales and service points;
• Find out the company's phone numbers where you can call and leave your wishes/suggestions, send a fax, make an appointment with the head of the company;
• Send a message to the subscriber directly from the company’s website;
• Get information about cooperation;
• Familiarize yourself with the USSD request system;
• Familiarize yourself with the agreement on the provision of telecommunication services;
• Get information about payment methods for services;
• Find out information about debt;
• Top up your account.

The Life Belarus website allows private and corporate clients to familiarize themselves with current tariff plans, find out the advantages of each of them, choose the optimal tariff for themselves and connect additional useful services, for example:

• Transfer a number from another operator’s network;
• Set a melody instead of beeps;
• Connect to the itv life service to watch 50 channels and movies in high quality.

The official website regularly updates information about current promotions that allow the company's subscribers to receive bonuses and discounts.

Another useful option on the operator’s website is the ability to make purchases. The resource has an online store where customers can purchase smartphones, tablets, modems and accessories from famous brands at competitive prices. The selected product can be purchased in installments or paid in one payment. When making a purchase in the online store, delivery of goods is free.

Internet for a day and a week

Options for Internet traffic packages for a week or a day from the Life operator:

• 0.25 GB for 24 hours – 1.20 rubles;
• 1.5 GB per day – 2.50 rubles;
• 3 GB per day – 3.40 rubles;
• 0.25 GB per week – 1.50 rubles;
• 1.5 GB for 7 days – 3 rubles;
• 3 GB for a week – 4 rubles.

The service is provided upon payment of the appropriate cost one-time or you can set up an automatic renewal. Unused traffic is not saved.

The tariff network and a large selection of service packages from the Life operator allow you to organize the consumption of communication and Internet services on mobile devices as comfortably and profitably as possible.

Personal Area

For those who are regular clients of the Life company, the official website provides the opportunity to register a personal account, which makes it possible to:

• Find out information about the proposed tariff plans;
• Receive information about additional services and the procedure for their provision;
• Independently connect/disable additional services;
• Change the tariff plan;
• Top up the balance for yourself and other company subscribers;
• Link your email to your account;
• View the payment archive;
• Block the number.

Having an operator SIM card, creating a personal account is not difficult, but if you are not a subscriber yet, you must first order a SIM card. This can be done on the main page of the site, and delivery is free.

If difficulties arise while working with your personal account, the subscriber can use the “Help” button, which provides ways to solve various problems, or contact the support service at 909.

Recovering your personal account password

If a Life operator subscriber has lost his personal account password, then to recover it you must do the following:

1. Go to the start page of the electronic portal via the link https://life.com.by.
2. In the upper right part of the site, click on the silhouette of a person to go to the authorization window.
3. Under the “Login” button, click “Get password”.

4. Enter your life number and receive an SMS with a password. The password is also sent to the subscriber's email.

Personal account through the Smart life mobile application:)

How to download and install?

The mobile application is available for platforms:

• Android;
• iOS.

*The following is a demonstration of work on the iOS platform.

Go to the Appstore or Google Play, and enter the search word Life in the search field.” Next, download by clicking on the “Download” button.

After installation, open it by clicking on the “Open” button.

Registration in the mobile Internet assistant

If you are logging in for the first time, you will need to register and receive a password. To do this, open the downloaded application and click on the “Get password” button.

Enter your mobile phone number and click the “Submit” button.

You will receive a password in an SMS message that you must enter during activation.

Login to your personal account using phone number and password

On the authorization screen, enter your phone number, password from the SMS message and click “Login”.

* When you subsequently open the application, entering your login and password is not required.

Brief description of the personal account pages of the mobile application

The main page provides information:

• phone number;
• current balance (RUB);
• name of the tariff plan;
• remaining traffic(MegaByte);
• special offers from life:);
• navigation menu.

Gifts-ponydarki

Pony Gifts is a promotion where you can win weekly prizes by shaking your smartphone. The history of your gifts is saved, as well as the rules of the promotion.

* Confirmation of the gift will be sent via SMS.

My profile

Contains the following information:

phone number;

• E-mail address;
• FULL NAME;
• Contract number;
• Date of Birth;
• Tariff plan name;
• Contract status.

Balance details

The page contains information about the current balance, remaining traffic and connected services.

TV and video services

The ability to watch TV through applications by ordering a subscription. For TV there is a separate application TV+ Belarus.

* There is one account and one account, but you can watch from several devices simultaneously.

Internet

Information about your current Internet package, as well as other available packages that you can connect, is displayed.

Rates

Through this section you can find out your tariff plan with cost information:

• calls to all networks;
• SMS to all networks;
• MMS to all networks;

* If you want to know your tariff, you can find out via USSD request.

Roaming

Connecting and disconnecting available packages for calls, SMS messages, international calls.

Services

The section lists all kinds of devices for connecting / disconnecting:

• roaming;
• Internet;
• voice patents;
• additional services;
• mix packages;
• navigation and transport;
• cloud services;
• entertainment;
• life:) applications (BiP Messenger, Yandex.Music, Magazines, fizy).

Stock

A list of promotions that you can take advantage of and get favorable conditions for using services.

Login to your personal profile

To authorize on the official Life portal, the company’s subscriber needs to complete the following steps:

1. Go to the start page of the electronic portal via the link https://life.com.by.
2. In the upper right part of the site, click on the silhouette of a person to go to the authorization window.
3. Enter your Life mobile phone number and password in the fields provided.

4. Click on the “Login” button.

After checking the entered data, the system will redirect the user to his personal account on the Life electronic portal.

Internet version (via browser)

To enter your personal account, you need to go to the operator’s website - https://life.com.by/ , click on the menu icon in the upper left corner and select the appropriate link.

In the “Login” block you will see two fields in which you need to enter:

• phone number
• your password

If you are visiting for the first time, you need to register.

Registration in your life:) personal account via a browser.

Step 1 . We generate a password by clicking on the “Get password” button.

Step 2 . Enter your mobile phone number and click the “Get password” button.

* The password will be sent as an SMS message to your life number and duplicated to the email address you specified when concluding a contract for cellular services.

Authorization in the Internet assistant Life

Login to your personal account is carried out by entering your phone number and password (sent in an SMS message). Then click the “Login” button.

Home page

On the main page you will have access to the following information:

• detailing of expenses;
• telephone number and full name of the owner of the telephone number;
• current balance;
• the amount of remaining traffic in the current month;
• remaining minutes within the network and to other networks;
• number of SMS messages to other networks and within the network.

There are also possibilities:

• configure redirection;
• top up or share balance;
• add traffic for a day or a week;
• add SMS messages;
• contact a consultant.

For more detailed information, you can click on the corresponding block in your personal account.

Cost details

In order to get acquainted with the expenses, you need to follow the link “Details of expenses”.

Select the period you are interested in.

* The maximum period for which details can be obtained is 3 months.

Click the “Get report” button and wait until a window appears prompting you to save the PDF file.

* To open a file, it is not necessary to have a special program for reading PDF files. All you need to do is drag and drop the downloaded file into any browser window.

Order settings

In this section you can get and configure in automatic mode:

• Internet;
• wap connection;
• mms messages.

As a rule, modern smartphones do not require additional settings on the part of the user. However, outdated phone models require additional changes to the phone's functions.

To select the appropriate settings, click on the “Order settings” link.

Select the section that interests us.

After selecting, an SMS message with the settings will be sent to your mobile phone number.

Call forwarding

Incoming calls can be redirected to another number: landline, mobile or voicemail. Redirection is free.

The following options are available:

• forwarding to a number;
• forwarding, if the subscriber is busy, to a number;
• forwarding, if the subscriber does not answer, to a number;
• forwarding, if the subscriber is unavailable, to the number.

Select the appropriate item and indicate the number for forwarding.