There are often situations when a subscriber’s balance suddenly approaches zero. And just when the need arose to make a call! Of course, you can take the promised payment or use the “Beacon” service - as a result, your potential interlocutor will receive an SMS asking you to call back. But it is much more effective to use a new service from Tele2 called “Friend Help”. With its help, you can make a call at the expense of the Tele2 interlocutor - naturally, if he agrees to it. The service is very useful, so let's take a closer look at all its aspects, as well as the connection process.
How to make a call at the expense of the interlocutor in Tele2?
There are two ways to make such a call. Firstly, if you do not have money in your account, then when you call you will automatically be taken to the voice menu. Among other options, such as taking the Promised Payment and sending an SMS with a request to call back, there will also be an offer to make a call at someone else’s expense.
How to log into your personal account without a number
The second method works for any balance. To do this, you need to dial the command *140*7XXXXXXXXXX# from your phone . In this combination, instead of 7XXXXXXXXXX, dial the mobile number of the desired interlocutor.
Contact via WhatsApp
If the balance is zero or in the negative, the person still has access to the Internet due to the SOS package from Tele2 built into all tariffs. The main subscription feature: access to WhatsApp and Yandex services - Transport, Maps and Navigator. The option is activated automatically when the balance is less than 5 rubles. The validity period of the package varies from 1 to 3 days, depending on the current tariff.
You can easily find out exact information about the deadlines for your product in the My Tele2 mobile application or in the web account on the provider’s website.
Tele2 Mobile takes care of its subscribers and, even with a minus balance, allows you to communicate with other people by calling for other people’s money. To carry out this operation, dial *140*7XXXXXXXXXX# .
Restrictions.
The service can be used almost unlimitedly. Even if you are in the red for a long time, you can easily make a call at the expense of your interlocutor if he is also a Tele2 subscriber. At the same time, you can make such calls an unlimited number of times - if, of course, your friend has enough money and patience.
In order for the call to take place after the consent of the called party. he must have at least two rubles in his account. In addition, both interlocutors, according to the terms of the service, must be in their home region - that is, in the region where the SIM card was purchased.
Request
There are several ways to inform a Tele2 subscriber or user of another cellular network about the need to talk. Just dial the number of your interlocutor, who will be redirected to the voice menu. With its help, you can make a call at the expense of the interlocutor. The query combination differs depending on the option used.
Help from a friend
You can use the call function at the expense of the interlocutor, provided that both subscribers are located in their home region. Sending the combination *140* number to direct a call from the number 7 and “Call”. The respondent will receive a call, upon receiving which the automatic system will voice an offer to accept or reject the call at his expense.
The call will be paid in accordance with the tariff plan. The service is provided in all regions free of charge. If the balance is zero or negative, the option is available only to Tele2 subscribers. It is impossible to make a call in this way to the number of another operator.
Informer
The service is provided by sending a message to the interlocutor with a request to establish communication. This notification is sent to the subscriber when they try to call or send an SMS message from a person with a zero or negative account balance. The option does not require connection and is included in the basic service package of any Tele2 tariff plan. During the day, you can send as many as 100 requests.
To disable the service, you need to dial *212*1# and the call button. To restore the option, enter *212*0# “Call”. Refusal and re-enablement of the function is free of charge.
Failures in sending such requests may occur due to the subscriber being outside the home region.
Beacon
The second name of the service is “Waiting for a call.” To send a message you need to dial *118* the number of the subscriber with whom you want to establish a connection # and “Call”. The limit per day is 5 times, and per month no more than 60. It may differ in different regions. For clarification, you should contact the network operator at 611. After each request, you receive a notification about the number of available SMS. You can also check the rest of your messages using the *118# command.
Messages exceeding the limit will be charged 50 kopecks each. The function is not available for subscribers located outside the Russian Federation. This way you can contact a subscriber of any mobile operator.
Call barring at the expense of the interlocutor.
Many people abuse the generosity of their acquaintances. If this problem is relevant for you. then you can set up call barring at the subscriber's expense. In this case, you will not receive such offers, even if the other person dials your number and requests this service. You can prohibit receiving requests for calls at your expense in Tele2 communication stores or using the 611 help service.
You can also disable the automatically activated voice menu in case of insufficient funds in your account. We have already written that when trying to make a call when the balance is zero, the Tele2 subscriber will end up in the voice menu. There, using the autoinformer, you can select various items that can help in this situation - take the promised payment, receive an SMS with payment methods, or make a call at the expense of another subscriber.
To prevent getting into this menu, you can activate the “Banning interactive menu at zero” service. This can also be done in communication shops or through the 611 helpline.
Setting such restrictions is very convenient when children or elderly people use the phone. It's not always possible to quickly understand what the voice assistant wants from you. Pressing the button accidentally. You can unknowingly take the promised payment for a considerable amount, which will then result in a negative balance at the most unexpected moment. Therefore, we recommend that you do not forget about the possibility of setting such prohibitions.
Possibility to contact with zero balance
A call at the expense of a Tele2 subscriber is not the only option that allows you to make a call if there are no funds in your personal account. There are a number of other useful operator services. Information about options and step-by-step instructions:
- When connecting “Informer”, another Tele2 client will be able to receive information that they tried to contact him when calling or sending a message. There is no need to activate the option; it is already installed on all tariff plans of the provider. There is no monthly fee, and “Informer” is valid throughout Russia.
- “Beacon” will ask the subscriber to call back urgently. To send an SMS message, dial *118*8 XXXXXXXXXX# , where X is the digital value of the recipient. An SMS notification with a request will be sent to this number. Limitations: balance not less than 5 rubles, no more than 60 requests per day are allowed.
- will allow you to send a message to another person with a request to deposit money on a personal account. Combination: *123*89XXXXXXXXXX .
If a person has been using communication services for more than two months, then the “Promised Payment” subscription is available to him. When dialing the combination *122#, a Tele2 subscriber is provided with a credit from 50 to 300 rubles for 3 days. When the request is sent, the user will see the available loan amounts in a pop-up window, which the system calculates personally. The loan fee is 10% of the loan amount.
Help or additional information can be obtained through the call center at the following numbers: 8-951-520-06-11 or 611 .
“Informer” service.
But even if you refuse the voice assistant when the balance is zero, you will be able to notify the interlocutor about your call with a zero balance. The “Informer” service, which is automatically connected to all Tele2 subscribers, will help you with this. Don't worry - it's completely free.
The essence of the service is that an SMS is sent to the called subscriber about your attempted call when it was not completed due to insufficient funds. Well, then he himself has to decide what to do with the information received.
Alternative options
The provider provides additional options for urgent communication if there is no money in the account.
Top up my account
The function works exclusively in the home region. The interlocutor is sent a message about the request to top up the balance. To use this feature, dial *123* the number of the person to whom the # request and call are being sent. Daily limit: no more than 5 times.
Promised payment
“Promised payment” makes it possible to reach a subscriber on credit without sending a request for payment for the call. Tele2 provides the amount for making a call in debt. This service is provided for several days; after the period expires, the funds will be debited. To connect, you need to send the USSD code *122*1# “Call”. The option is available for customers who have been using Tele2 for at least 60 days. The fee for using the service depends on the size and repayment period of the loan, on average 10% of the amount provided. It is added to the principal debt.
To check the available loan amount you need to dial *122# and the call button. Users of Tele2 prepaid tariffs are provided with. The amount ranges from 10 to 500 rubles. To activate this function, you need to send an SMS message to number 315 with the text “+”. The response message will contain information about the available amount and additional commission. You can express your consent to the proposed loan terms by sending a message with any text in response to the operator’s SMS.
“Top up my account” service.
You can even get insolent and ask a friend to top up your account by calling at his expense in this way. For this purpose, Tele2 has a special combination: *123*89XXXXXXXXXX#call , where 89ХХХХХХХХХ is the interlocutor’s number.
As a result, he will receive an SMS like “Please top up my account.” To top up, the subscriber will only need to send a two-digit code sent via SMS to number 145 - instructions will be in the message.
However, remember that, if desired, any Tele2 subscriber can disable receiving such requests. Therefore, we recommend that you set up Autopayment and also read the instructions for replenishing your Tele2 balance from a bank card so as not to be left without communication.
On most of the company's tariff plans, this service is included in the starter package, that is, it does not require a special connection. It is provided completely free of charge, there is no subscription fee. Even if the “Informer” option was not activated on your tariff or you previously disabled it, reconnecting will also be free.
The option works as follows. If you don’t have enough money in your balance to connect with your interlocutor, simply dial his number and click on the “Call” button. The connection will not be established, but the called user will receive a notification about your attempt to reach him. If desired, the interlocutor, having received such a notification, will call you back.
You can make no more than one hundred attempts to contact via . The interlocutor will receive a notification regardless of the type of his cellular connection, be it a Beeline, Megafon, MTS or any other Russian connection client.
You can disable the service if you do not want the other person to receive a notification about an attempt to call him. This can be done using the command: * 212 * 1 #. You can also disable the function in the company’s Call Center or in the office. To resume the service, dial the command: * 212 * 0 #.
How to accept or cancel a call
When a person receives a request to make a conversation at his own expense, he is offered to accept it - press button 1, or refuse by pressing the cancel key. Tariffing will occur immediately after the conversation starts. The price of one minute depends on the terms of the tariff plan.
If the client does not want to receive such calls, you can disable such requests. To do this, you need to send a USSD command once with a set of numbers: *155*0#
.
Then all incoming people who want to make transactions with his money will automatically be rejected. If there is a need to renew this service, dial: *155*1#
.
