Megafon is a telecommunications company, a mobile operator, which was founded in 2002, operates in more than 83 constituent entities of the Russian Federation and provides a wide range of communication services to both individuals and legal entities. One of the services is called Megafon personal account - this is a remote service control center, where each user with an activated and working operator SIM card and available network coverage can, without visiting the nearest Megafon branch, resolve one or another issue related to replenishing the balance, changing the tariff plan, connecting or disconnecting options and much more.
Government services – access to your personal account for individuals
To log in to the State Services portal, click on the “Personal Account” link or the “Login” button. To create and confirm a personal profile, enter personal information: SNILS number, passport data, phone number or electronic digital signature. The information is being verified by the Federal Migration Service and the Pension Fund of the Russian Federation. If there are no complaints from the authorities, a message about the completion of the verification will be sent to your email address.
Registration on the portal provides access to identification on the websites of the tax service, social insurance funds, enterprises in the housing and communal services sector and other organizations. Clients of some large Russian banks have access to mobile applications or web versions of the government services website.
Region selection
To select tariff plans, information on service prices, options, you must select your region. In different regions of our country, prices for services are different.
- You can select your region as follows:
- Go to the official page https://svr.megafon.ru/.
- Select “Change region” in the top menu.
In the search engine, enter the region of interest, for example, Sakhalin and press enter.
Megafon operates throughout the Russian Federation, in particular in the following regions:
- Altai region;
- Amur region;
- Bashkortostan;
- Buryatia;
- Vologda Region;
- Volgograd;
- Krasnoyarsk;
- Kemerovo region;
- Tatarstan;
- Primorsky Krai;
- Omsk;
- Orenburgskaya;
- Saint Petersburg;
- Sakhalin region;
- Stavropol region;
- Sverdlovsk region;
- Ural;
- Ulyanovsk;
- Chuvashia;
- Yaroslavl and Yaroslavl region.
The basis for the successful development of interaction between clients and the telecommunications organization Megafon is simplifying access to online services and providing the ability to independently manage them.
Megafon is a company with Russian roots and modern information technologies, providing users with high-quality mobile communications, the Internet and additional tools that expand standard capabilities. This functionality was implemented in an online service called Megafon Personal Account.
Content
Login to State Services by phone number
Mobile phone number is the main personal identifier on the State Services portal. Login is carried out from a computer or mobile device. The telephone number specified during registration and password are entered in the appropriate fields.
To simplify the procedure, use the option to automatically remember your password. When logging into the site from another computer, check the “Someone else’s computer” box.
→ Login to your personal account
What to do if the personal account does not work
First of all, it is recommended to try to find the error yourself. If the user says “I can’t log into Megafon’s Personal Account,” the source of the failure is often located inside the device being used.
In order to identify the problem, you must use the following recommendations:
- Check network connection. To do this, just open any other website or application.
- If you can’t log into the user’s page from a computer, try logging into the network from another device. And vice versa.
- Check the browser operation. It is enough to disable blocking utilities, or log in from a different browser.
- Check the correctness of the entered data (login and password).
- Check device compatibility.
If you cannot solve the problem yourself, it is recommended to call customer support.
Internal system error
In another way, the internal system error is called error #2. It indicates a system failure that includes several other failures. Most often it is associated with a lack of funds on the balance, incorrectly entered user information, and temporary service errors. The phenomenon can be corrected by rebooting the device (if we are talking about a smartphone on Android or another OS), using a different browser, or checking the account. If all these methods do not help, it is recommended to wait a while or contact support.
account is blocked
If the account is blocked due to lack of funds on the balance, it is enough to top up the account. If you are unable to log into Megafon’s “Personal Account” due to voluntary blocking or suspension of the use of a SIM card for a long time, you must contact the support service or the company office.
SMS with password does not arrive
First of all, if an error occurs, you need to check the correctness of the entered data. If you still do not receive an SMS with a password, there may be a system failure or increased load on the server. In this case, it is recommended to try again later. If the error persists in this case, you should call the hotline or contact the sales office.
Insufficient access level
Depending on the method of entering the page, the company provides three types of access:
- view only;
- managing your own number;
- number and account management.
If an insufficient access level fails during authorization, you must contact the sales office to replace it. You must have your passport with you. If the SIM card is a corporate one or is registered to another person, changes will be denied.
Required to enter the code from the image
If input from a picture is required during authorization, you must follow the procedure. However, even in this case, a new failure may occur, which will cause problems with Megafon’s “Personal Account”. Therefore, it is important to type the proposed code correctly and, if necessary, request a new one.
If you forgot your password
If you do not remember your authorization password, you need to recover it. To do this, simply enter the USSD code *105*00# in dialing mode and press the call button. An SMS with current user data will be sent to the number.
Can't log in from computer
The simplest solution is to try to log in using another device (phone or tablet computer), or open the page in another browser. Situations often arise when the personal account ceases to function only on computers. Accordingly, login can be made on gadgets.
Can't log in from phone
Likewise, in this situation, it is recommended to use other devices, especially if the failure occurs when working with the official application of the mobile operator. If the procedure does not give the desired results, you should contact support centers.
Log in to your personal State Services account using SNILS
You can enter your personal account of State Services through the digital code of the SNILS insurance certificate. Open the desired tab, enter the 11-digit code indicated on the SNILS card and a permanent password.
If authorization fails, most likely you made a mistake when entering numbers. Other reasons – the certificate is no longer valid (for example, if the insurance policy was not replaced after a last name change).
What to do if you can’t log into your personal account
It is possible to eliminate the error in case of temporary loss of access and permanent failures. First of all, you need to try to solve the problem yourself. If the procedure turns out to be impossible and Megafon’s “Personal Account” does not work today, it is useful to wait for time. It is impossible to change significant settings without the approval of company employees (especially if the functionality turns out to be limited without making changes), since in this case there is a possibility of new failures. It is better to immediately contact the operator for a solution.
How to enter the State Services portal using an electronic signature
Register on the State Services portal, select the section for legal entities and individual entrepreneurs, fill out all the fields. Confirm your email address and phone number by entering the code from the SMS. Get an electronic signature from the Rostelecom certification center, it is valid for one year. The EDS generation service is paid, and it takes several days to complete. Information about secret keys is recorded on a flash card.
Configure Internet Explorer (version 6 or later) by adding the gosuslugi.ru website to secure sites, and enable data access in the “ActiveX controls and connection modules” section. Select a low privacy level in the special tab, unblock pop-ups and confirm the action. Go to “Advanced”, enable the “SSL 1.0” and “TLS 1.0” options. After this, download the plugin https://ds-plugin.gosuslugi.ru/plugin/upload/Index.spr, restart your computer and wait until the installation is completed, and then restart the browser. No additional plugin settings are needed. Use the flash card every time you log into your account from your computer. If you plan to change your device, set up a browser on it and download the plugin again.
Frequently visited sections
The most frequently visited sections of your personal account are “Profile and Settings”, “Tariff and Balances”, “Expenses”, “Balance”. Quick links at the top of the page will help you navigate between points.
Please note that the previous version of LC is NO LONGER SUPPORTED!
Profile and settings
This section is intended for working with your personal data. Here you can change your password and security settings, and add a new account. All operations with the SIM card (replacement, blocking) are also carried out in this section.
Tariffs and balances
In this section you can familiarize yourself with the name of your tariff plan, view the terms of partnership, and activate additional service packages.
Balance
All major financial transactions are carried out here. You can set up automatic payment, use promised payments, and submit a request to replenish your deposit. Next to the names of services there are links, after opening which you can familiarize yourself with the terms and conditions of their provision.
Services
This account page shows all the services that you use and that can currently be activated. You can see a list of services available when using your tariff. It is possible to get acquainted with a detailed description of each of the services; there is a button for instant connection.
Expenses
Here you can track communication costs and replenishment of your balance. Briefly provided:
A short version of the expense report contains basic information about your monthly expenses. To obtain more detailed information, you need to order diagnostics. After processing your order, you will receive a report on all your expenses for the last six months.
Registration of a personal account State services for individuals
Log in to a special section of the State website. Click on it, and the system will recover your password in several ways - by entering your mobile phone number, entering your passport details, insurance certificate number or identification code (SNILS and Taxpayer Identification Number). You will receive an SMS with a one-time password to log in.
To quickly log into your personal account in the future without problems, make changes to the settings by entering a new permanent password and remember it. Restoring access to the site takes 1–5 minutes.
Accumulation and use of bonuses
The Megafon company offers a unique Megafon-Bonus program. All subscribers of the company can become its participants, except for organizations, corporate clients and those using special tariffs.
- Points are accumulated in proportion to expenses for communication services. Accruals are made on the first day of each month.
- Accrual is made at the following rate: 30 rubles = 1 point.
- You can spend the accumulated points to pay for communications or connect additional options.
Attention! The lifespan of bonuses is 12 months. After the expiration date, they burn out. Monitor their accumulation and use them on time. If you do not activate the reward within a year, the program will automatically be suspended.
You can connect to the program through your personal account.
- You can check the accumulated bonuses in the “Account” service in the “Spend bonuses” menu. Here the user can exchange accumulated points for the offered rewards: Minutes.
- Messages.
- MB of Internet traffic.
- Aeroflot miles.
- Discount on equipment.
- Payment for communication services.
- The “Basic” tab contains all the necessary information.
- Points cannot be exchanged for money! However, the subscriber can give the reward to a friend.
Attention! The bonus reward is valid for exactly 30 days. If you do not disable the option, you will be charged according to the tariff.
The validity period of the reward received can be tracked in the “. You need to pay attention to the Megafon-Bonus package.
- How to use Megafon's personal account
Types of accounts on the State Services portal
Registration on the Gosuslugi.ru website involves the creation of several account formats, which determine the user’s capabilities. The more detailed personal information the user leaves on the site, the higher the level of registration status, the more opportunities the resource will open to him.
- Simplified (after registration with entering your phone number, email address, full name).
- Standard (passport information is added).
- Standard with exposed status (after registration with the MFC or an authorized bank).
Portal capabilities for individuals
- Apply for admission to the university;
- Select the time of marriage registration;
- Register a newborn;
- Apply for child benefits and benefits;
- Get in line to get a place in kindergarten;
- Obtain registration numbers for the car and register it;
- Order documents for registration and choose a time to receive a passport;
- Issue an invitation for foreigners entering the territory of the Russian Federation;
- Take out a loan on a card through State Services without filling out a form on the MFO website.
Through your account, you can make an appointment with a doctor at a government medical institution, pay for housing and communal services, and file a complaint against the actions of government employees.
Is it possible to delete an account on State Services?
A registered user can delete an account on the State Services portal. To do this, go to the “Account Settings” section, in the “Security” block, click “Delete account”. To confirm the action, you must enter a password. Once a profile is deleted, it cannot be restored.
Regional portals of State Services
There are 2 official State Services resources: federal and regional. On the single portal gosuslugi.ru, citizens of the Russian Federation can receive services provided by federal authorities (Federal Tax Service, Pension Fund, Ministry of Internal Affairs). In addition, there are local organizations in each region that can be contacted through the regional State Services portal. For example, a regional portal https://pgu.ivanovoobl.ru/ has been developed for residents of the Ivanovo region.
Both sites have a search bar - it will help you figure out which site to submit an application or find out information on. For example, to register a child in a kindergarten or school, you should use the regional portal, and to apply for a monthly child benefit, use the state portal.
Benefits of a verified account
As for confirming your account, this must be done if you really want to be able to use the portal’s services. Citizens are not served anonymously, only on the basis of confirmed documents, this allows for quick identification without contacting authorized bodies. Thanks to registration, citizens have the opportunity to pay various state fees and fines at a discount from the portal. And for pensioners, it becomes possible to control their accounts based on accruals from the Pension Fund and find out the latest information about innovations.
