Creating a personal account (hereinafter referred to as a personal account) opens up the opportunity for the user to independently manage the services provided by a specific supplier.
Almost all companies that provide services on a paid basis (for example, Internet providers, as well as mobile operators, etc.) require the user to have a personal account.
The leader of the Russian telecommunications market, Rostelecom, is no exception here. As of early 2021 Already 100 million people are already subscribers of the company, and every day their number is only increasing. The company’s services are used by Russian subscribers throughout the country (both legal entities and individuals), in the following areas:
- Cellular;
- Telephone connection is landline;
- Internet;
- Digital TV.
Every day, millions of Russians connect to new services and pay for them. Most of them call a Rostelecom employee to do this at home or personally come to the company’s office. However, recently, a method such as registration in a personal account (performed on the Rostelecom website) has become increasingly popular.
How to login? How to register? How to recover your password? Login from your phone Login via social networks
Personal account: general information about the service
Using a personal account opens up a number of opportunities for the subscriber, including:
- Independent balance control (replenishments, expenses, etc.);
- Viewing an electronically generated invoice issued for the previous month (even before receiving the original);
- Payment of invoices for services received (with the ability to enable automatic payment);
- Obtaining information regarding tariff plans and additional services (with the ability to connect/disable them), etc.
All the actions listed above are carried out remotely (without a visit to the company’s office or even a call to the call center). This becomes available after completing the registration procedure, which is absolutely free and operates 24/7.
Thus, the subscriber can use the services of his personal account at any time convenient for him.
View debt
If the Internet stops working in your apartment or your home phone is disconnected, you most likely have a debt to Rostelecom. In order to obtain accurate information about the amount of debt and the amount of the required payment, simply log into your personal account. If the balance is negative, it will be highlighted in large red font, and you will easily notice it in the very top line.
In addition, in your personal account you can easily set up options for sending information about the status of your balance or debt to an email address or phone number. Simply enter your details in the Personal Information section.
If the balance is negative, SMS will be sent to your mobile phone automatically.
Personal account in Rostelecom: registration procedure
You do not need to enter any special data during registration. This process will not take much time. In just 5 minutes you can register in a single personal account of Rostelecom. To do this you need:
- Follow the link lk.rt.ru/#registration.
- Enter your data that you indicated in the contract.
- Enter your email address or mobile phone number as a login (now it will be constantly used by the system to log into your personal account).
- Indicate your region where you are located or select from the list.
- Enter the code from the picture and click “Continue”.
Next you need to activate your account.
At the same time, if you chose email for feedback, then you will receive a letter in your inbox with a link to follow.
If you select a mobile phone, you will receive a secret code via SMS message, which you will need to enter into a special confirmation form on the website.
After activation, a personal account number is linked to your account (this will not cause any difficulties if you follow the prompts).
Then, from the list offered on the website, the user must select his region.
Please note that registration can be completed without linking your personal account.
Having completed all the specified actions, the account is considered registered and the subscriber can use it freely.
Let's look at the main ways a subscriber can log into a Rostelecom user's personal account and what he can do in it.
Rostelecom service areas in the Altai Territory
- 1. Aleisky district
- 2. Altai region
- 3. Baevsky district
- 4. Biysk district
- 5. Blagoveshchensky district
- 6. Burlinsky district
- 7. Bystroistoksky district
- 8. Volchikhinsky district
- 9. Egoryevsky district
- 10. Yeltsovsky district
- 11. Zavyalovsky district
- 12. Zalesovsky district
- 13. Zarinsky district
- 14. Zmeinogorsk district
- 15. Zonal district
- 16. Kalmansky district
- 17. Kamensky district
- 18. Klyuchevsky district
- 19. Kosikhinsky district
- 20. Krasnogorsk district
- 21. Krasnoshchekovsky district
- 22. Krutikhinsky district
- 23. Kulundinsky district
- 24. Kurinsky district
- 25. Kytmanovsky district
- 26. Loktevsky district
- 27. Mamontovsky district
- 28. Mikhailovsky district
- 29. German national region
- 30. Novichikhinsky district
- 31. Pavlovsky district
- 32. Pankrushikhinsky district
- 33. Pervomaisky district
- 34. Petropavlovsky district
- 35. Pospelikhinsky district
- 36. Rebrikha district
- 37. Rodinsky district
- 38. Romanovsky district
- 39. Rubtsovsky district
- 40. Smolensk district
- 41. Sovetsky district
- 42. Soloneshensky district
- 43. Solton district
- 44. Suetsky district
- 45. Tabunsky district
- 46. Talmensky district
- 47. Togulsky district
- 48. Topchikhinsky district
- 49. Tretyakovsky district
- 50. Troitsky district
- 51. Tyumentsevsky district
- 52. Uglovsky district
- 53. Ust-Kalmansky district
- 54. Ust-Pristansky district
- 55. Khabarsky district
- 56. Tselinny district
- 57. Charysh district
- 58. Shelabolikha district
- 59. Shipunovsky district
Rostelecom offers its clients to open a personal account to manage all available functions (payment, management of services/tariffs, expansion of capabilities, etc.) online.
By logging into his personal account, the consumer can manage all options and request any indicators (financial, advisory, statistical, etc.) associated with the account.
Control over interactive television, home Internet, mobile communications, and landline telephone is carried out from your personal account. The main part of the menu contains active names with pictures that open sections.
The visitor can independently expand the potential of the service by clicking “add service” at the top in the middle of the screen.
Subscribers get 24/7 access to:
- financial information;
- regulation of services (communications, Internet), tariff plans;
- telephony management;
- detailed information on your personal account;
- statistical data;
- virtual servers;
- bonus, promotional programs, etc.
Rostelecom personal account: login
To access your personal account, the user receives a login and password (after registration is completed). Having all the login data, they can use them by performing actions in the following sequence:
- Follow the link lk.rt.ru.
- Fill in the “Login” field (to do this, you need to indicate your personal account number or email address/mobile number specified during registration).
- Fill in the “Password” field (enter your personal password).
- Press the “Login” button and start working in your personal account.
Now a page with data regarding a specific personal account will open. On it, the user has the opportunity to manage not only tariffs and those services that are connected, but also pay for them online.
Services
In Rostelecom ELC, the client - that is, you - can perform the following actions:
- Check your accounts, monitor the inflow and outflow of funds;
- Pay the bill for Rostelecom services without commission interest;
- Connect to bonus programs, within which you can accumulate and spend points on communication services or additional functions;
- Engage in connecting or disconnecting certain services at will;
- Change your tariff to another, add options to the tariff, remove them, etc.;
- Make payments to other organizations from your Rostelecom account.
As you can see, the functionality is quite wide, so all new subscribers are recommended to create such an account to make their life easier and more convenient.
How to log into your personal account from your phone?
You can log into your account from a mobile device (a tablet or smartphone will do), which will require opening a browser and clicking on the link lk.rt.ru (where you need to enter your username and password).
It is much more convenient to carry out transactions in your Personal Account using the special mobile application “My Rostelecom”, which was created for free use by all subscribers of this operator. The utility can be downloaded to your tablet or phone from the official application store for your OS (in the AppStore and GooglePlay from a tablet or smartphone).
It installs quickly and significantly facilitates and speeds up all actions in the personal account (compared to working through a browser).
Immediately after installation, the user can perform any actions in his personal account by first entering his login and password. In this case, you will not need to repeat the registration procedure.
Regardless of which method you choose (mobile application or through a mobile browser), all functions will remain available.
Rates
Connection of services and payment for them are made in accordance with the tariff schedule. Information on packages and tariffs relevant for your region is freely available. You can get acquainted with it on the official website by following the links several times:
Package options and prices:
- Open the main page of the Rostelecom website.
- Hover over "Packages".
- In the drop-down menu, click on the “Tariffs” link.
See what's included in each package and service costs
Having selected the appropriate tariff, click “Connect”.
You can find out about tariffs in the same way:
- for the Internet
- for mobile communications
How to log into your personal account through different social networks?
Users have another opportunity to log into their personal account in the Rostelecom system. This can be done through one of the social networks (for example, VKontakte, Yandex, Odnoklassniki, Facebook, Google, and Mail.Ru).
When you log into Rostelecom’s page on different social networks, you can get a lot of new and useful information, for example:
- VKontakte - about news and events important for the company, as well as about current current offers and the subscriber support system;
- Odnoklassniki - about the latest cinema (with the opportunity to choose a film that interests you);
- Facebook - about Rostelecom news, about those events and activities that are planned to be held in the near future.
- Twitter - will provide brief information about the most important events related to Rostelecom;
- Youtube – will allow you to get acquainted with all the interesting news of the company in video format. In this case, viewing on YouTube involves clicking on the link https://www.youtube.com/user/rostelec. Here you can find a large selection of videos that relate to setting up a router and managing your personal account (PA).
Linking to social networks
For active users of social networks, it will not be difficult to log into your Rostelecom personal account. To do this, you need to log in to the portal website. Under the special login form for registered users there are icons of various social networks that can be connected.
- Select the one you need from the list.
- We use a personal account. For example, on Google.
- From this moment on, he is tied to Rostelecom. Your personal account is displayed in the form of a mobile application in which you can easily manage services.
Personal account password recovery procedure
If the user has forgotten his password to log into the Rostelecom account, you can recover it. To do this you need:
- know which email address was specified during registration, and have access to this mailbox. The entire login password recovery procedure involves clicking on the link lk.rt.ru/#recoveryPassword. There the user will need to enter an e-mail, to which a new password will be promptly sent for authorization in the system.
- use the phone number that was specified during the registration process (this contact number will be linked to the subscriber’s account). To recover your password, you must also follow the link lk.rt.ru/#recoveryPassword and indicate your contact number in a special form. The subscriber will almost immediately receive an SMS message on this phone containing a new password to log into the system.
When using any of the above methods, the password will be restored, and the user will have to re-follow the link lk.rt.ru, where he will need to indicate his login and a new password to authorize in the system.
From the information given above, it is clear that you can log into your personal account using different methods. The user himself chooses the option that he considers most convenient. At the same time, the service allows subscribers to save a lot of time, since there is no need to personally contact Rostelecom on every issue of interest. At the same time, LC Rostelecom is convenient and easy to use. Even a user who does not consider himself advanced can figure out how to properly use all its capabilities.
How to find out your number and activate your SIM card?
When you sign an agreement with Rostelecom, you are assigned a specific phone number. You can find it in the appendix to the agreement or by dialing the free command *110#, after which the answer will come in an SMS message.
Activation is required to use the SIM card. The instructions are as follows:
- Insert the card into the phone.
- Turn on the device. If you need to specify a PIN code, it is indicated on the plastic base under the SIM card.
- Dial *136#, after which the card will be activated.
Now you have no restrictions on the use of a SIM card.
You should not throw away the plastic base of the SIM card, as the PIN and PUK codes are written on it.
What to do if you need to delete your Rostelecom personal account?
There are situations when a user, for certain reasons, decides to disable his personal account (for example, for a period of a long business trip or vacation, when the whole family leaves and does not actually use Rostelecom’s services). The procedure for removing LC is quite complicated. Therefore, many users prefer to replace this procedure with a temporary block. To block a personal account for a certain time, you need to contact the operator by phone (you need to call the information support service). As for deleting your personal account, this can be done by:
- the chief administrator of the service (who, by the way, is quite difficult to contact);
- company service center manager. To do this, you will need a personal visit to the subscriber's office (bring your passport and mobile phone with you). There you will need to write a statement stating that you want to delete your personal account.
In order not to complicate the whole procedure, you will be offered to block your personal account rather than delete it. To do this, you will need to send a short SMS message (text DPSW) to number 177. After this, a message from Rostelecom will be sent to your contact phone number stating that your personal account is blocked in the system.
Please note that the reverse operation (unblocking your personal account) using a mobile phone is not possible. To unblock, you will need a personal visit of the subscriber to the company’s office.
Login by phone number
In order to use this login, you must verify your phone number during your first login. If you do not do this, the phone will not be confirmed as yours and will not be “assigned” to your login, so you will not be able to log in using it. Phone verification occurs through the standard sending of an alphanumeric or only digital (alphabetic) code via SMS from Rostelecom to your phone number.
When you enter this code into the appropriate window while confirming your number, your phone will become verified. And then you can use it to enter the ELC.
To log in by phone number, in the “Login” column, enter your previously confirmed phone number where the code was sent, and also indicate the ELC password that was sent to you earlier. At this moment, the system will begin to check the correspondence of the login-password pair, and after successfully confirming the presence of such a user in the database, it will “let” you into the account itself.
How can I disable Rostelecom services using my personal account?
The system involves a fairly simple procedure for disabling services in your Personal Account. However, it is not available for every option. It all depends on the chosen tariff plan, as well as on the region in which the subscriber is located. For example, this can only be disabled temporarily in your personal account. Complete deactivation should be carried out at the company’s office (after writing a deactivation application).
You can also freeze (temporarily disable) services in your personal account by logging into it using a mobile device or on a PC. There you need to press the “More details about the service” button, where among the options provided, select “Voluntary blocking”. At this point, the subscriber independently enters the dates for which the service is planned to be temporarily disabled. To activate temporary shutdown, you need to press the “Confirm” button.
To disable the service, the subscriber must go to the appropriate section (“Services”), select the “Disable” option from the proposed options there and press the button.
Please note that the subscriber’s personal account does not display a complete list of paid services. At the same time, if the user is sure that the service is activated, but in the presented list he does not find it among the activated ones, then he will need to call the technical support service (number - 8-800-1000-800). There you can check with the operator whether a particular service is activated and what needs to be done to disable it.
Tariff plans
We will provide brief information about the operator’s existing offers for all types of services, and provide costs and features. Detailed data can be found on the company's official website.
We remind you that you can connect to the tariff you like through the official website and personal account of Rostelecom (Murmansk) - just leave a request for connection.
Offers for home telephony
| Name | Subscription fee (rub/month) | Number of minutes | Cost per minute (RUB) | Peculiarities |
| Unlimited | 450 | — | No restrictions on local calls | |
| Time-based | 190 | — | 0,62 | Without included volume of local connections |
| Social | 238 | 100 | — | Minutes available for calls within the region |
| Combined | 370 | 300 | — | Fixed number of minutes for calls within the region |
| Subscriber | 370 | — | — | Unlimited local calls |
| Day off | 342 | — | 0.66 on weekdays | Free calls on weekends and holidays |
Rostelecom tariffs in the Murmansk region for home Internet
| Name | Cost (rub/month) | Speed (Mbps) | Additionally | SIM card |
| Comfortable Internet | 600 | 25 | Kaspersky for 2 devices | — |
| For the Internet everywhere | 640 | 25 | — | 5 GB, 50 SMS, 200 minutes |
| For the Internet | 620 | 25 | TV online + antivirus | — |
| For unlimited everywhere | 840 | 50 | — | 50 SMS, 500 minutes |
| For peace of mind | 920 | 100 | Video surveillance, online TV, Kaspersky | — |
| Game | 900 | 100 | Gaming options + antivirus | — |
| Cloudy | 900 | 100 | Unlimited Yandex.Disk, TV online (101 channel) and Kaspersky | — |
Internet and home television
| Name | Cost (rub/month) | Speed (Mbps) | Channels (number) | SIM card | Additionally |
| For impressions | 880 | 25 | 155 | — | Kaspersky |
| For impressions everywhere | 1080 | 50 | 155 | 50 SMS, 500 minutes | — |
| For family | 1240 | 50 | 184 | 20 GB, 50 SMS, 600 minutes | Antivirus and Parental Controls |
Mobile communication from the operator
| Name | Cost (rub/month) | Number of SIM cards | minutes | SMS | GB |
| For unlimited | 400 | 1 | 500 | 50 | Unlimited |
| Super SIM M | 250 | 1 | 300 | 50 | 5 |
| Super SIM L | 350 | 1 | 500 | 50 | 10 |
| SuperSIM XL | 550 | 1 | 700 | 50 | 20 |
| On all L | 350 | 3 | 500 | 50 | 10 |
| On all XL | 550 | 4 | 700 | 50 | 20 |
We hope that you were able to choose from the tariffs presented above the one that suits you! Well, now we’ll tell you about the phone numbers and locations of the company’s representative offices for the region.
Features of using a personal account for legal entities
Among Rostelecom's clients there are both individuals and legal entities (companies and enterprises). The full registration procedure provided for legal entities can be found here.
It is important to know that the registration process for legal entities does not involve online registration. To obtain a login and password (to create and use a personal account in the Rostelecom system), you will need a personal visit by an authorized representative to the company’s office. In this case, the authorized representative at the time of concluding the contract must have the following package of documents:
- Civil passport or driver's license (driver's license) - for identification;
- A power of attorney from the company, for which you need to obtain a login and password to enter the Rostelecom system (exception - a power of attorney is not needed if the head of the enterprise/company comes directly to the office).
We recommend that before visiting the Rostelecom office, you first call the manager and clarify all the points regarding obtaining a password and login for legal entities. The fact is that some of the branches set their own requirements for the procedure (you need to call the toll-free number 8-800-1000-800).
After reading the information presented in this article, it becomes clear that there are no difficulties with registering and further using the “Personal Account” service from Rostelecom. The registration process for legal entities deserves attention, and difficulties can arise only at the moment of complete deletion of any, etc.), as well as complete deletion of the personal account itself. In these cases, the subscriber (individual) will still have to come to the Rostelecom office in person and write an application for disconnection.
Safety
The Rostelecom personal account website fully complies with the strictest security rules, which can be strengthened with the help of the correct actions of the user himself.
- Never save passwords on the Internet for automatic login, especially if you use your account from other people's devices.
- Immediately change the password proposed by the system to your own, known only to you. This can be done in the Personal information section or using a special key when logging in. Forgot your password?
- In the special Security section, enter data about the authorized devices that you manage. If there are none, then you need to indicate that they are missing.
Can't register
Users face two main problems when creating a personal account:
- The phone number or email is already used in another account.
- The personal account is already linked in another personal account.
The solution in both cases is the same:
- You need to restore access to the previously created ELC; for this there is a button in the authorization window. If access to your phone and/or email is lost and it is impossible to recover your password, then you should contact support, but you must be prepared that the problem will not be solved quickly.
- Delete linked personal accounts in ELC, change or delete phone/email. At least one contact must remain. If the Rostelecom Unified Personal Account is no longer needed, you can delete your account. We will tell you how to do this below. After this, you need to once again go through the instructions on how to activate and create a new Rostelecom account or link the desired personal account.
How to pay off debt
Any debt can be easily detected and repaid directly in your Rostelecom personal account. In the My Services section, all options that are subject to payment are listed, and the balance is displayed in the main menu, which also needs to be replenished if the value is negative.
Just press the virtual payment key and the site will offer several payment methods:
- By bank card
- Web Money
- Yandex money.
To get rid of debt forever and the need to make constant payments, you can install a convenient auto-replenishment function.
Antivirus
For maximum protection of users on the Internet, the company offers to install one of the most popular antivirus systems to choose from: Kaspersky, Doctor Web, etc.
You can activate anti-virus protection directly in your personal account. To do this, you need to select My services - Home Internet - Opportunities - Internet protection. After which it is necessary to give preference to one or another system.
Some antiviruses are free for one month, others can be paid for with points.
It is very easy to activate other paid services in your Rostelecom personal account. In the My services section there is a list of services available for a specific subscriber, who only needs to select the necessary ones and connect.
