What is LSA (personal account)
A personal account is like a person’s name, helps to identify him. But only the names can be the same for many people, but the LSA is extremely unique; it is assigned to the subscriber when concluding an agreement with Rostelecom and is entered into the system database. This allows you to instantly identify the subscriber if necessary. The number consists of 14 digits, and there are no identical numbers.
If a user is going to pay for a home television service through an ATM, then without a number he would have to enter a lot of data, from personal data to the exact address. Now all you have to do is enter the LSA numbers and the money will be transferred directly to your account through an ATM (terminal).
Some changes
In order to log into the provider's Loyalty Program, each Domru client must enter an agreement number and a password for his personal account. If the client has forgotten the agreement number, he needs to click in the “Login” window on the button called “Remind password and login.” You can then follow the instructions that appear on your computer monitor.
Starting from 2012, a twelve-digit number is used when paying by agreement number. In some cities, this has happened since January 2021, when the short number of the agreement for the provision of communication services automatically changed to a twelve-digit numbering.
The changes occurred one by one and applied to agreements that were concluded before the specified date with clients of Dom ru. The new agreement number was sent in a separate SMS message. Therefore, he could be easily recognized. For three months, users could use both agreement numbers so that they could pay for their own services and log into their Personal Account. Today, payment for services is carried out exclusively in accordance with the new twelve-digit numbering of the agreement. It is also possible to perform the operation using the Internet, in banks and self-service centers. By the way, payment terminals should soon have a single button for the entire service complex called “Home. ru", then a field where you need to enter the contract numbers. You will no longer need to indicate in which city the user is registered and select a service. Many regular subscribers have difficulties due to the fact that the license plate changes. When an incorrect code (outdated) is indicated during payment, the payment amount is still credited to the subscriber’s personal account, provided that the information provided is correct. Another common mistake when making a payment using the contract number is the incorrect indication of the area where the subscriber lives. For the procedure to be successful, you must accurately indicate your city of residence when logging into your personal account. Once you have saved your individual information, you can make payments. The system will automatically prompt you with the necessary details.
According to representatives of the provider, such numbering will significantly simplify the entire process of paying for services for clients. The new agreement number is designed so that the first three digits are prefixes that correspond to the subject number, and further digits are the agreement itself. This format allows you to avoid inaccuracies, speeding up customer identification, both during payment and when he contacts technical support.
It can be noted that the issue of timely replenishment of personal balance can now be resolved quite simply for an unlimited period. To do this, you need to use a special service called “Automatic Payment”. When connected, the balance will be replenished automatically every month by the amount specified by the subscriber.
Also in your account you can fill out online applications to connect or disconnect services, manage your tariff plan and various options, diagnose your own connection, track traffic costs, and in addition, use the Internet assistant 24/7 and much more.
Did you like the article? Share with friends:
Functionality of the Dom.ru personal account
The user’s personal online account is a convenient control panel for all services and service capabilities. Get the latest news, send a support request, send a statement to your provider - all this can be done via the Internet, without leaving your home or office. Log in to your personal account to receive the necessary service remotely:
- Manage tariffs.
- Connect additional services.
- Control your account balance.
- Pay for services.
- Receive support from an online consultant.
- Set up free telephony services and much more.
Wide possibilities for using branded services
By logging into Dom ru’s own personal account on the official website using the number, the subscriber receives the following options:
- leave an online request to connect new or disconnect no longer needed services;
- receive information about all new services and tariff changes, about all payments made;
- conduct online consultations with company specialists;
- submit complaints;
- make a choice of the optimal payment method;
- pay for the services provided using electronic money or a bank card;
- send messages to technical support service;
- perform connection diagnostics;
- connect to a service called “autopayment”;
- find out exactly how much traffic was spent and so on.
The Dom ru company is distinguished by its clear and simple online tariffs, which make services available to the average user at the best price when compared with competitors. This becomes possible thanks to the use of the latest high-quality technical equipment.
Personal account Home. ru by agreement was created so that the subscriber is always aware of all services provided. No other Internet provider offers such extensive opportunities to independently manage services.
Call technical support
To recover information about a lost number, you can call the company’s hotline:
- Go to the company's website.
- Select your city.
- In the upper left part of the screen, under the city name, find its number.
- Call the operator and follow the instructions by dialing the code provided on your phone.
Within a few minutes you will receive an SMS with your contract number. If there is no money in the account, the subscriber can order a call back. The call order form is located to the right of the support phone number.
Mobile application Dom.ru for Android and iOS phones
The official mobile client allows you to log into your personal account on your phone and comfortably manage all the services of the provider. You can log into your account at any convenient time to connect additional services and change tariff plans.
Download the Dom.ru app for free
The official Dom ru client can be downloaded and installed in the branded application stores App Store and Play Market. It is not recommended to install apk files for Android phones and ipa files for iOS devices obtained from dubious sources on your device. Download links:
Dom.ru TV application
Favorite TV series, archives of TV programs, cartoons, and new blockbusters are available to Dom ru clients on a smartphone or tablet. On a business trip, out of town, on the subway or in the park - access to a huge multimedia library is available anytime, anywhere. Dom.ru TV for Android and iPhone provides the following features:
- Continue viewing on a new device. Start watching a movie on TV and then continue playing from the same point on your mobile or tablet.
- Mobile TV on your phone. You can view up to 200 channels in real time.
- 3-day TV archive. By activating the additional “telearchive” service, you don’t have to worry about missing your favorite show. It can be viewed at a convenient time within 3 days from the date of broadcast.
- Huge video library. Users can buy movies, cartoons and TV series directly in the application and immediately watch new releases on their device.
- Supports up to 5 devices. The whole family can take advantage of the service. In addition, you can team up with friends and connect up to 5 devices to your agreement.
- TV program. The application includes a TV Guide that will help you manage the broadcast and set reminders about selected shows and programs.
The application is available only to Dom.ru clients. You can log into the application only using subscriber credentials: agreement and password. Content is available in the Russian Federation. For comfortable viewing, a connection speed of 700 Kbps or higher is recommended.
Rostelecom offices
A reliable and easy way to find out your number is to visit the provider’s office, the branch closest to you. In this case, the subscriber must have with him the passport for which the contract was drawn up; it will need to be presented to the operator. If you are acting on behalf of another person (relative, friend), then you must have a power of attorney from the account owner.
This is the most reliable method; employees have no right to refuse. It will come in handy if you can’t find out anything from support over the phone. You can find the office closest to you on the map page on the provider’s website, in our case on the Rostelecom website. From the main page, go to the “For Yourself” page, then click “Support”, at the bottom of the page go to the pages of the nearest branches:
- At the bottom there will be a menu in which we click “Sales Offices”;
- enter your address, and the system will give you all the branches that are located closer;
- We carefully study the operating hours of each branch and choose the appropriate one.
If you are not at the computer, then you can find out the addresses of the nearest offices by calling the same support phone number: 88001000800 . You tell the operator your address and ask for the nearest branch. This information will not require personal data. To find out the LSA number, you definitely need a passport (its data), and the one for which the contract was drawn up.
There are cases when the owner of the LSA number can no longer be present himself or the person has died and the number is needed by the heirs. Will they turn off services or re-register and extend them? To do this, you need to have your passport and your own copy of the contract (for the deceased relative). You must also have documents confirming the death of the owner of the LSA.
