Where to call if your Rostelecom home phone doesn't work

Landline landline telephone is still a relevant means of communication. Despite the popularity of cell phones, it is a reliable alternative to mobile communications. A significant number of people without a working landline telephone will not be able to contact their relatives and friends. But where to call if your Rostelecom home phone does not work or does not perform its functions correctly, how to solve this problem? There are several ways to figure it out on your own and with the help of specialists.

Problems with customer equipment

Before seeking qualified help, you can try to figure it out yourself. If your Rostelecom home phone does not work, there may be several reasons for this problem. Below are the most common breakdowns and ways to solve them:

The answer may lie directly in the breakdown of the telephone itself. Verification is quite simple; to do this, turn off the device you are using and instead connect another device to the line, borrowed from neighbors or friends. If you hear beeps after the new device is connected, this means that the problem was hidden in the phone. Buy a new device and continue using communication services.

There may be no need to buy a new device. In some cases, the line to the telephone goes through a router. Reboot it. If you have a cordless phone, check the following functions:
check the battery charge in the cordless handset;
Does the base function as a handset charger?
A common cause of problems with the telephone is damage or breakage of the cable in the apartment (from the entrance to the device itself). If you've recently rearranged your furniture or have pets, this could be causing a lack of communication. Check the condition of the wiring from the telephone to the entrance to the premises. Any pinched or damaged sections of the cable can be considered the root of all problems. Inspect the cable at the connection to the device. Perhaps the gap is in a special connector (the plug that connects the cable to the phone). In such a situation, you will have to re-crimp the contacts. A broken contact can be repaired yourself; no special tools are required.
Is the wiring in the apartment in perfect condition? Then the culprit may be a damaged telephone line outside your home. In this case, you need to call a technician who, using specialized equipment, will find the broken section of the line and fix it. For Rostelecom subscribers, such repair services are provided free of charge.
There is no need to prematurely look for equipment failure. The reasons why the phone does not work may be related to repair or maintenance work on the line. After a certain period of time, the connection will be restored. To clarify all the nuances, it is better to call the technical assistance of Rostelecom, where they will describe to you in detail the reasons for the failures.

Attention! If the telephone device breaks down, Rostelecom specialists do not carry out work to repair it. Contact the phone manufacturer's service center.

Other possible faults

Here are a few more of the most common complaints from subscribers and the possibilities for resolving them:
Crackling, rustling, interference . These are “symptoms” of a faulty telephone line. In this case, it is also worth checking all the wires, and if they are intact, contact the telephone company.

It's hard to hear . Most likely, the problem arose in the dynamics of the device. If the phone is old, then the speaker is made of carbon, and sometimes it’s enough just to knock on the receiver. If the phone is modern and the volume is set to “maximum”, but you still can’t hear anything, you will have to contact a technician or replace the device with a new one.

The phone does not respond to button presses . Perhaps they just got dirty. Try removing the cover and wiping the button mechanism with alcohol as carefully as possible.

Call support

If your Rostelecom home phone does not work, and a check of the device reveals that it is working, call the technical assistance hotline.

To find out how to call Rostelecom:

open the contract, it contains a number for feedback;
go to the official website of the provider company. Open the support section, which contains the current telephone number of the company.

Attention! No need to worry about the cost of calling a landline phone. There is no charge for calls from a mobile phone.

The current phone number of Rostelecom is 8 800 1000 800 ; when you call there, an answering machine will answer you and indicate further actions depending on the purpose of the call. The hotline operates 24/7, your call will be answered at any time. A call from a mobile phone can be made to number 150.

By calling, you can contact a specialist from a unified technical support service. The operator will ask you to indicate:

contract number,
residential address.

Describe in detail the essence of the problem that has arisen. The operator will try to solve the problem and suggest all the necessary steps to set up the equipment.

Attention! To quickly solve the problem, indicate its essence in as much detail as possible.

You can also leave a request for service assistance on the company’s website:

Please indicate the city where you live.
On the bottom panel of the page, click on the feedback section.
A window will open in which you will need to provide your personal information, cell phone number, and email.
Indicate the service about which the question arose and the topic of the request.
Send. After processing your application, company specialists will contact you.

Understanding the wires

The telephone cable (usually white and pink) extends from the common electrical panel into the apartment, where it is connected to a small telephone socket, and from it a separate wire leads to the telephone. Also, most modern phones are connected to the network. Check all connections: 220V socket, telephone socket. Perhaps, at one of the connection points the cable simply fell out of its “socket”. If everything is in order, you should check the wire all the way from the telephone socket to the panel - perhaps it is torn or pinched. This happens quite often, especially if the cable is laid under the thresholds of the entrance to the rooms, there are children and pets in the apartment.

Payment for services

A simple and obvious reason for the lack of communication may be the disconnection of your number for failure to timely pay for services in accordance with the connected tariff. To avoid getting into such a situation, control your personal account in your personal account on the official website. Using the login and password specified in the contract, you can always log into your personal account and pay for communications there without leaving your home. First of all, when the Rostelecom phone does not work, contact support and check your balance.

In case of disconnection for non-payment, you will need to write an application for the re-provision of services, having first paid off the debt. You will be told more about this by calling the hotline number, personal account or at the Rostelecom office. But when you reconnect, you will have to pay a fine for late payment of bills.

Why does your home phone from Rostelecom not work?

The first thing you need to understand is: the equipment is faulty or the failure is due to the line. The easiest way to find out is to contact your neighbors who have a home telephone service.

Also pick up the phone and check if there are beeps. If they are missing, the cause is most likely in the device. A line break, in turn, can even occur due to unfavorable weather conditions.

In large cities, telephone cables are installed underground. For this purpose, special telephone shafts are used. They often come under attack from pests and other rodents. But every year the likelihood of a breakdown for this reason decreases.

If possible, it is worth connecting another telephone set to the line in order to finally understand: the reason is a faulty line or device.

Non-payment for the service - checking the balance on the Rostelecom website

First, you should make sure that your home telephony service is paid for.

Go to the authorization page in your Personal Account.
Enter login and password. If you are not registered, please register using the data from the agreement.
On the services page, check if you have any debt for home telephony.

For information on how else you can check Rostelecom’s balance, read this article.

If Rostelecom disconnects telephony for non-payment, a new application for connection to this service may be required. However, applications from citizens who have not repaid the debt for the service are not accepted.

Problems with the telephone line

It is for this reason that users of home telephony services most often cannot reach anyone. The telephone line may not work due to the following factors:

The line cable has broken. This happens during bad weather, repair work, when specialists accidentally damage the cable;
repair work may simply be carried out, causing the home telephone to become unavailable for a while;
Rostelecom carries out preventive work.

We recommend calling the Rostelecom hotline if you think that the telephone is working properly. As a rule, employees are aware of faulty lines. Therefore, they can tell you how long it will take to fix the problems.

Call the master

In a situation where the problem cannot be resolved over the phone, the manager will submit a request for a specialist to visit you. After completing the application, he will indicate the date and time of the technician’s arrival. Someone must be at home at the appointed time.

When the technician arrives on call, he will check all possible causes of the problem. And, if the breakdown is related to damage to the cable wiring inside an apartment or private house, you will have to pay a technician to call and perform the work. But if the cable breaks outside your home, the technician will do all the necessary work for free.

Upon completion of the repair work, a call from the service department will be made to your phone to check the functionality of the line. As already mentioned, depending on the type of breakdown, you will have to pay for the work of the technician, according to the price list provided by the company. For any situation, you can visit the nearest Rostelecom office. And fill out an application there to call a master.

In many cases, an on-call technician is not necessary. Many problems can be resolved remotely. Specialists will come, check the quality of communication and correct any errors that may arise. After which they will make a follow-up call to your number to prove that the service has been repaired and the application has been closed.

Understanding the wires

In the event of a break, this breakdown can be completely corrected on your own: the wires will need to be cleaned a little and twisted together again in pairs, and then secured with electrical tape. It won’t give you an electric shock, and besides, telephone wires have no polarity, which means you don’t have to worry about connecting them incorrectly.

Why are there no beeps on Skype?

If there are no dial tone when calling on Skype and you cannot get through, this may be due to:

lack of access to the Internet at the moment - you should check if there is an Internet connection;
Internet speed is too low or line bandwidth is insufficient;
lack of consent from your interlocutor when sending him your contact information - until he approves the possibility of contact, communication will not be established;
Skype program crashes - try restarting the device from which you are communicating;
incorrect Skype settings, or a too outdated version of the program;
incorrect Internet Explorer settings - try resetting the settings in the browser properties tab.

If you have tried all the methods, but dial tone does not appear during calls and the connection is not established, try completely uninstalling Skype from your computer, clearing the cache and installing the program again by downloading it from the official Skype website. Don't worry about your contacts - as soon as you log in, they will all be restored immediately.

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Troubleshooting methods

There may be no beeps when calling a phone with two SIM cards from different operators

The first scenario occurs if:

The sounds on the phone are turned off;
one of the installed applications turns off the beeps;
the speaker does not work;
an error occurred in the Phone application;
software glitch.

If sounds are turned off, go to your phone's settings, open the Sound section and turn on all sounds.

Applications related to conversations (skype, viber and others), as well as antivirus programs can suppress beeps. In the application settings, force stop or uninstall these programs and, perhaps, the problem will be solved.

To make sure the speaker is working, turn on the speakerphone. If the sound appeared, then that was the problem.

An error in the Phone application and a software glitch can be resolved by rebooting the smartphone and removing the battery. You can also go to “Settings” in the “Applications” section, open “Phone” and clear its data. If the application is disabled, you need to enable it.

Sometimes the problem occurs after updating the phone or flashing the firmware. In this case, resetting to factory settings will help. To do this, in your phone settings, select the “Backup and reset” section and reset all settings to factory settings. The smartphone will return to the original firmware version and delete all data from the internal memory. Therefore, back up your data first.

The reason for the lack of beeps during a call to a mobile phone may be the incompatibility of the telephone with the operator’s SIM card

I try to call one person and in response I get “Line busy”. What is the reason?

Most likely blocked

You're in an emergency and you can't get through on the phone, or he's really busy, choose any two options

call someone else

it means you already got it

I usually put my smartphone in airplane mode at night to extend battery life and forget to turn it on in the morning, but in this case, the caller will hear the usual notification “the device is turned off or out of network coverage.” In your case: 1) either the line is really constantly busy (let’s say, an unlimited corporate tariff and the person’s job is like that), if the subscriber has become a victim of debt collectors and an automated dialing system has been set up on his number, then the “line is busy” constantly, because there is a bot on it - dialer. 2) either this subscriber has blacklisted you, you can check by calling from a number unknown to this subscriber, if he picks up on an unfamiliar number, then draw conclusions, however, smartphones have a mode to accept incoming voice calls, only from the white list of contacts, so If a person doesn’t want to, you won’t get through to him.

most likely this person is just throwing away

There are three options: first: you are blacklisted. second: the phone of the person you are calling has the “Do not disturb” mode turned on. third: the person you are calling is already on the phone.

I had the same problem, it means that you or the subscriber have the blocking function turned on

Why is there no beep after eight?

As a rule, the absence of a beep after eight is a phenomenon typical for users of electronic telephone exchanges. Indeed, modern stations and mini-automatic telephone exchanges do not require, as before, to wait for a dial tone to appear in the handset when dialing a long-distance number. This is not a failure or malfunction. You don't need to pause when dialing a number after eight, just like you don't pause when dialing a number on a mobile phone. The number is dialed quickly, without interruption, and the call is made as usual.

Phone device failure

The problem can be very simple if the cause of the malfunction of the phone is a normal breakdown of the telephone. In this case, you will not be able to fix it yourself. But you can verify or, on the contrary, refute the breakdown.

To do this, you must install a suitable telephone into the socket. If it works without any problems, then the problem is in your device and it needs to be repaired urgently. But in this case, the line is fine, there is no need to call Rostelecom. If there are several telephones in the house, you should check each of them and make sure again.

How the telephone and telephone exchange work. How does PBX work?

In order to fix your phone you need to know how it works.
Let's consider the operation of a telephone in a modern telephone network. To operate a regular home wired telephone, you need a telephone exchange, a cable network and subscriber terminations, i.e. the telephone itself. A modern telephone exchange is more of a controller that manages its analog or digital lines. Telephone lines go from the station to the subscriber. The usual diagram of a telephone network consists of the following intermediate points: PBX - cross-connection (telephone line distributor) - intermediate switching cabinets or boxes - telephone socket - subscriber end. In the case of enterprises, between the telephone line and the subscriber end there may be a miniPBX and its own telephone network with its own cross-connection and distribution boxes. Each subscriber line consists of two wires (telephone pair).

The telephone exchange supplies voltage to the subscriber line (the old standard is 60 Volts, the new one is 40 Volts). The subscriber, picking up the phone , closes the line through the speaker and microphone of the handset, and the PBX controller perceives this change as readiness to dial a number and gives a “ready” signal (continuous beep). The subscriber starts dialing the number. There are currently two dialing options available - tone and pulse. The tone dialing method consists of sending dual-frequency messages to the PBX , each combination of these messages corresponds to a specific digit. This dialing method is also called DTMF. Pulse dialing is characterized by clicking sounds in the handset. When pulse dialing a telephone number, the line is briefly short-circuited a certain number of times, corresponding to the digit of the number. The number 0 “zero” is encoded by ten short-term short circuits of the subscriber line. Tone dialing is faster, but is only available on digital telephone exchanges .

The PBX, having received the number, decodes it into its format and sends it to the specified subscriber. If the subscriber has dialed an external number, the PBX will transfer this number to another PBX responsible for this number. Telephone exchanges have a table of correspondence between telephone numbers and the automatic telephone exchanges that serve them. Typically, telephone exchanges were encoded by the first group of digits of the number.

The telephone exchange sends short-term “ringing signals” to the called subscriber in the form of alternating current with a voltage of 100 to 200 volts, causing the telephone to ring. The remote subscriber picks up the phone, also closing the line through the speaker and microphone, the PBX understands this and connects the voice path between the subscribers.

To end the conversation, one of the subscribers hangs up, causing a “break” in the telephone line , which is perceived by the station as a “hang up”. The PBX gives the remote party a busy signal to inform them that the call has ended.

This explanation is given so that a person unfamiliar with the construction of a telephone network understands the principle of organizing telephone communications . We ask specialists to refrain from providing details in the comments if you do not see a functional error in the explanations.

Instructions for completing an application

If the call for any reason does not suit you, in the case when the phone from Rostelecom does not work, it is possible to submit a repair request online:

Log in to the company website.
Then indicate your place of residence.
Select the "Feedback" section.
In the window that appears on the screen, enter the necessary information about yourself.
Select and describe what problem occurred.
Check the box next to your consent to data processing.
Submit your application.