Rostelecom is the largest provider of communication services in Russia. The company also acts as an Internet provider, connecting analogue and interactive TV services, and landline phones. To solve customer problems in all these areas, a technical support service was created.
To get to the customer service line, you need to dial the Rostelecom phone number, and then wait for a connection with one of the operators.
If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber’s problem. In other words, this is the starting point in any situation.
Rostelecom hotline.
The Internet is glitchy, the phone is not working, the TV from Rostelecom is not showing - we call here. If they can’t solve it there, they will redirect it to where they can. Most problems - disconnecting, connecting a tariff, checking account status, balance, etc. - can be solved by calling this one number.
Phones
Customer support service: 8-800-100-08-00 Free help service: 8-118-09 Paid help service: 8-118-11 Receiving telegrams by phone: 8-126 Help with codes and tariffs: 8-142 Ordering intra-zone calls: 8-124 Ordering long-distance calls: 8-181 Information support: 159 Ordering international calls: 8-191
Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in St. Petersburg. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
Causes of failure
Before you rush to call a specialist and demand immediate correction of the situation, you need to quickly check 4 points:
- Eliminate debt on your personal account. To check, the ideal option is to visit your personal account on the website rt.ru. By the way, in addition to your Rostelecom home phone bill, you can see and pay your Internet and television bills there. After the debt is paid off, the device will be connected automatically in the near future.
- Telephone malfunction. If your home phone doesn't work, it's not necessarily the service provider's fault. Quite often this can be a simple breakdown of the device itself. You can check this by simply connecting another device to the network. If the connection is established, then you should buy a new working phone or try to repair the old one.
- Broken or damaged cable in the apartment. You should definitely visually inspect the cable from the entrance to the apartment to the telephone connector. If there are breaks, kinks, or parts of the copper wire are visible, then there is a physical violation of the integrity of the channel. You can try to repair the wire yourself using electrical tape and wire cutters. But if the subscriber is unsure of his strengths and skills, then he should give preference to calling a technician.
- Line break. Damage in the apartment is the responsibility of the owner, therefore an additional fee will be charged for its elimination by company representatives.
Rostelecom specialists have nothing to do with repairing landline phones. You can try to fix the problem at a service center or contact the place where you purchased it.
If a wire breaks in your apartment, you will have to pay to have the line repaired.
If a channel break is visually visible outside the apartment, then only a technician repairing the telephone line can fix it. Even if the break is not visually visible, then with the help of special equipment he will be able to check how the signal passes and plan restoration work. These works are free for the user.
Contacting the Rostelecom office in St. Petersburg - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in St. Petersburg. This information was taken from the official website of the provider.
How to contact Rostelecom
If it is impossible to fix the problem yourself, it is recommended to call Rostelecom technical support using a universal toll-free number. Following voice instructions, the subscriber can contact the desired operator and submit a repair request.
However, you can get through to a specialist much faster if you immediately call the local repair bureau, whose telephone number is indicated in the contract. You can also find the information you need to contact specialists in the “Contact Information” tab on the Rostelecom website.
Specifics of Rostelecom technical support work
As you know, the main owner of PJSC Rostelecom is the state represented by Rosimushchestvo (49% of shares). The latter is quite often an ineffective owner, not paying enough attention to the quality of services and the selection of competent personnel. As a result, state-owned companies (or companies with a dominant share of the state in ownership and management) often turn out to be unprofitable, and the quality of the goods and services they create is at a rather low level.
A gradual decrease in the company's revenue from 332 billion rubles. in 2012 to 297 billion rubles. in 2021 forces the company's management to significantly reduce its expenses (liabilities). In particular, “optimization” affected technical support personnel. Some workers were laid off (in some territorial structures the staff was reduced by more than half), and some had their wages reduced. Bonuses were significantly reduced or even cancelled. The remaining staff working on the hotline received double (triple) workload. As a result, many simply cannot withstand the high workload with low wages and quit.
It is in these conditions that Rostelecom technical support specialists have to work. Now let’s look at the specifics of her work with clients.
Help from operators to subscribers by phone
Since the remaining employees bear an excessive burden, technical support is simply not able to provide timely service to all users with their problems. This explains the fact that you simply can’t get through to Rostelecom’s technical support. There are situations when you need to spend several hours on the phone for one of the hotline specialists to simply pick up the phone.
In addition, staff turnover and low wages cause a low level of qualifications for the specialists working there. In many cases, these are young girls who were simply “trained” according to a certain algorithm, where the most common problems are analyzed. They are not able to go beyond this algorithm (they lack the appropriate qualifications). Therefore, if a non-standard situation arises, you will simply be offered some template answer that will in no way solve your problem. At best, they will transfer your problem to technicians, and its solution may take an indefinite period.
This may be useful: 44200 which country code.
Contacts or where to call?
If you establish a home telephone line by checking the equipment and personal account information, you will need to contact technical support.
The universal number for calling the company is 8 800 1000 800, where by selecting the direction, the system will switch the subscriber to the desired operator. The call is free from any phone, including a mobile phone, and provides 24-hour service. All calls received here are processed by a single service center, which may be located far from the client’s city.
A more time-saving option is to call your local repair office number. All current numbers for your city are posted on the website rt.ru in the “Contact Information” section. This phone number appears in the contract.
You can also find out by calling the toll-free number 09 (only from a home phone) or using paid help 009 (including from a cell phone).
The operator will need to provide information about the owner, and also report that the home phone is not working. First of all, the engineer will try to establish communication in a dialogue with the subscriber, requiring him to perform a number of basic actions. If all manipulations were unsuccessful, then an application will be drawn up, which must be responded to within 24 hours. Rostelecom specialists do not repair phones, but they will be able to diagnose the exact cause of the lack of communication.
Another channel for filling out a request to call a technician is to contact us through the website by filling out the necessary fields in the “Feedback” section.
About the Problem Monitoring Center
There is a specific monitoring center for Rostelecom technical support, where specialists monitor and try to instantly (if they occur) correct breakdowns. Problem areas are displayed on special screens. Having identified a problem, the center employee immediately enters it into a special journal and then reports it. Some of the equipment has a special system to monitor the normal operation of the Internet. These could be sensors that, if something happens, turn off the power supply. In the opposite cases, when the electricity goes out on its own, the center’s employees turn to repairmen to provide backup power. There is special equipment for this - autonomous batteries. However, it is quite difficult to keep track of all the breakdowns, so you should immediately contact technical support if any problems arise.
How to call Rostelecom and prepare for the call
When contacting technical support, each of us wants to either receive a detailed answer to a question or solve a problem that has arisen. 50% of success depends on how prepared you are for the conversation. Therefore, consider a few nuances before dialing Rostelecom:
- Try to solve the problem yourself. Sometimes a simple reboot of the device solves the problem of malfunctions, and general information can be read in the “Help” section on the official RTK website.
- Prepare all the data on the equipment you have installed, find a contract, or remember your personal account number. Such information can be useful during communication and will speed up the time to resolve the issue.
- Make a list of all the questions that need answers in advance.
After you have reached the operator, first of all introduce yourself and briefly describe the essence of the problem or question. There is no need to rush if you have to follow some instructions from a Rostelecom employee. He will ask questions and tell you what actions to take. If there is a slight pause on the part of the specialist during the conversation, just wait patiently. You shouldn’t disconnect the connection or ask questions at this moment. Most problems are resolved through computer programs installed in the help desk, and this takes time.
