When you connected to a certain Rostelecom service, you chose a certain tariff. The choice was made based on financial capabilities, uncertainty about the new operator and based on your needs. All this changes over time and, sooner or later, you are faced with the question of how to change the tariff on Rostelecom? This is exactly what this article will discuss.
Since you have landed on this page, it means that you have already familiarized yourself with all available Internet tariffs, home telephone tariffs and television tariffs. In addition, you know what tariff you are currently connected to. If you have forgotten, we advise you to read about how to find out the tariff on Rostelecom. Making a decision on the choice is your task, and we will only look at the available ways to change the tariff.
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The largest Russian provider Rostelecom makes very attractive offers to subscribers. Over time, the lines expand, outdated tariffs go into the archives. Therefore, sometimes users need to switch to another service package. Each RTK client receives the right to change services. You can change the tariff for Internet, telephony or TV.
The company provides various options for making the transition. Therefore, everyone can select suitable service packages. In today's article we will talk about how to change the tariff plan on the RTK home Internet.
TP check
Before changing your tariff for Rostelecom suburban internet, you need to find out your current tariff plan. Each subscriber can obtain this information in any convenient way.
The main ways to check the tariff:
- Check the information in the written service agreement.
- Visit the company office in person.
- Log in to your personal account.
If you have never changed your tariff plan since connecting to the service, the first method will suit you. Just find the contract that Rostelecom employees gave you. Study the papers carefully. The name of the tariff is not indicated in the agreement itself. The document contains only general provisions on the rights and obligations of the parties.
But a short annex is attached to the contract, which contains information about the selected tariff plan. This could be a leaflet with a detailed description of the service package. What if there is no written agreement in hand or it is lost? You can contact the hotline for help at any time. The telephone number of Rostelecom technical support is 8-800-1000-800.
By calling this phone number, you will be taken to the voice menu. Listen to the instructions from the autoinformer and press 3 on your smartphone. You will be automatically redirected to an online consultant. A specialist will answer your questions. The operator will clarify all the data on tariffs and services that are assigned to your personal account.
If necessary, a suitable tariff will be recommended to you. You can ask your operator to apply for a new service package. To receive any services, you will have to tell the RTK specialist your passport details. To go through the identity verification procedure, tell the consultant the code word. Usually subscribers install it when connecting to the Internet.
Another way to check your tariff is to personally contact the company’s office. In any Rostelecom branch there is a specialist who deals with issues related to tariff plans. You can approach him and get information. You must take your passport and your copy of the written agreement with you.
How can I check that the tariff has changed?
After registering on the site, you can change the Rostelecom tariff through your personal account and make sure that the changes have taken effect. An alternative option is to dial the call center number and ask the operator a question.
To confirm a change in mobile tariff, you can use other options:
- Dial *108# and then press the call button. The display shows the tariff name and validity period.
- Send an SMS with the number 42 to number 100. Or to number 220, send a message with just one asterisk (*) symbol. The system sends a message with information about the tariff.
- Visit to the service center. Rostelecom employees provide information about changing the package if the client has registered a number and brought a passport.
- Study the information on the package with the SIM card (if the tariff has not changed previously).
As for the Internet, you can find out about changing the Rostelecom plan (except for the personal account and calling the support service) as follows:
- come to the provider’s office in your city with your passport;
- review the information in the service agreement.
The most convenient way is to change the tariff through your Rostelecom personal account and receive information about the transition there.
How to choose a new tariff plan for home Internet
You can find out about all current RTC offers on the official website. It is not at all necessary to visit the Rostelecom office or call technical support. Go to the company’s website, find the “For Yourself” category. Here you need to select the “Internet” subsection, then go to “Tariffs”. You will see a list of all tariffs available for connection.
To find out more details about each tariff plan, click on the icon for the desired offer. Be sure to indicate your locality at the top of the page. Depending on the macro-regional branch, tariff packages may differ. In the “Promotions and Offers” section you can choose a favorable tariff that you can subscribe to today.
When choosing a service package, consider your preferences. For example, the “Game” tariff plan is very popular among gamers. By connecting it, the subscriber receives powerful Internet for a private home and pleasant bonuses.
Reviews from Internet users from Rostelecom
I have been constantly using wired Internet from Rostelecom for several years. The speed is excellent, especially for our outback. The support is always great too. If a breakdown happens once a year, it is always fixed very quickly. (Andrey)
I have been using Rostelecom’s Internet for almost a year now. Now I won’t even go to other operators. Not a single problem, the speed is always at the same level. I pay through Sberbank Online always quickly and conveniently. I didn’t even call support because there was no need. (Victor).
The Internet has been connected for a long time. I'm pleased with the stable connection. Yes, there are problems. But they are quite rare and are solved well. And the price is good. (Dmitriy).
Change the Rostelecom Internet tariff through your personal account
For the convenience of clients, Rostelecom provides everyone with a “Unified Personal Account”. Every user can access it through the official website of the provider. This is a multifunctional portal where you can independently manage connected services and options. Using this service, RTK clients can independently perform various operations. In this case, there is no need to visit the company’s office or call technical support.
The functionality of a personal account is wide. Dozens of different operations are available to clients. Here the subscriber can change the current tariff plan. To get into your personal account, you need to register on the site.
What you will need to register:
- Entering personal data: first name, middle name and last name.
- Provide your mobile phone number. You can enter your email address.
- Enter the name of the locality in which the subscriber lives.
- Indicate the code in the picture.
- Confirm your actions.
After the registration procedure, the Rostelecom client gets the opportunity to manage his personal account. The balance can be topped up online using electronic payment systems or a bank card. You can also change tariffs, activate or deactivate options.
To switch to another tariff through a personal account, an RTK client must submit a special application:
- Go to the category called “My Services”.
- Select the desired position. In our case, this is home Internet.
- Click on “Change tariff plan”.
- We select an option from those proposed by the system.
- We activate additional options if there is such a need.
- Read the terms of the user agreement and check the box that you agree.
- Click on “Change tariff”.
- When a new window opens, you need to confirm your actions.
How to cancel the transition to another tariff?
If a person decides not to change plans, he has the right to cancel the submitted application. This is possible before the new package comes into force. For this:
- log in to your personal account;
- go to the “My Services” section;
- find information about the submitted application and click the cancel button;
- order a new service or continue using the current one under current conditions.
An alternative option is to call technical support or personally come to the Rostelecom office with your passport.
Change Rostelecom Internet tariff plan through the application on your smartphone
To allow users to easily and quickly manage connected services, the company has created a special application. Its functionality is practically no different from the functionality of a personal account. The program can be downloaded and installed on smartphones and tablet computers. The application is available for download on the App Store and Google Play. The program interface is extremely simple. The same tabs and sections are duplicated here as in your personal account.
To switch to a new tariff plan, you need to find the “Change tariff” option.
To help active users - mobile application
Users of smartphones and tablets can use the mobile application instead of the web version of their personal account. It is available in versions for Android and iOS and allows you to manage all Rostelecom services.
To enter the application you must register. But if the user has already registered on the company’s website in his personal account, then he can use his login and password. In this case, there is no need to re-register.
Contact the Rostelecom office
The company's clients can visit the provider's office at any time. You must have your passport with you; it will be required to confirm the applicant’s identity. The company's employees will help you fill out your application correctly. Before visiting the office, study all current offers and select a tariff.
The nearest service point can be found on the Rostelecom website:
- We go to the official page of the provider.
- Click on the list at the top right of the site.
- We indicate your region and locality.
- Scroll down the web page and find the “Contacts” position.
- Click on “Sales Offices”.
You will see information with the addresses of all service offices in your locality.
Call customer support
Any questions you may have can be asked to an RTK consultant at 8 800 1000 800. You can change your current tariff plan in the same way. Before calling the operator, prepare your passport and find out your personal account. We dial the hotline number and use the autoinformer prompts. The second way is to use the voice menu to select a connection with an operator.
The consultant will help you choose a tariff plan for the transition. There is only one disadvantage of this method - a large load on the lines. Therefore, sometimes you have to wait a very long time for the operator’s response.
Via technical support
Any issues with Rostelecom can also be resolved through technical support - on the hotline at 88001000800.
To change the tariff in this way, dial this number and wait for the operator to answer. Then:
- Let us know what service you want and what you want to do.
- Confirm your identity to the operator - you may need to provide your personal account, full name, connection address, date of birth, etc.
- Let us know which tariff plan you want to upgrade to.
- Wait until the operator checks the possibility of switching to this plan to see if there is any debt.
- If everything is normal, you will be informed about the registration of the application, the deadline for its completion and your further actions (for example, they will remind you to top up your account to charge a new subscription fee).
You can also find out all the necessary information and conditions for the transition before making it.
You will be informed about the completed operation via SMS message to the number linked to the personal account of your service provider.
Can a company switch tariffs without notifying the client?
Rostelecom cannot forcibly change a subscriber's tariff plan. To change the tariff, an application from the subscriber is required. If somehow a forced transition was made, the client needs to contact technical support and fill out a corresponding application. It should indicate that the subscriber does not agree with the imposed service. The application will be reviewed in the next ten days.
But it must be taken into account that RTC has the legal right to raise the cost within the framework of a specific tariff. The written agreement contains a separate clause according to which the client agrees to increase the cost. Usually the provider notifies in advance of its intention to raise prices. The relevant information is posted on the provider's portal.
