Due to the fact that today landline phones have lost their relevance, and they have been replaced by mobile phones, many people are interested in the question: “How to turn off a landline phone?”
The inconvenience is further aggravated by the fact that to use a home telephone you need to have a home line. It is very uncomfortable. In addition, there are many offers from mobile operators that offer very, very profitable tariff plans. Therefore, now many people no longer need to have a landline telephone at home.
If necessary, you can give up your landline phone for a period of time, for example during an extended absence. So that you don’t have to pay too much, Rostelecom allows you to make a temporary shutdown.
This option will cost you 5 rubles. per day. But there is a time limit, you can continue the service for only 5 to 210 days. It is worth considering that to carry out this service you need to have no debt on your bills and be a Rostelecom subscriber for more than 1 month. But these are not all the advantages; the fact is that you get the first 30 days absolutely free.
In this article, we will introduce you to two ways to turn off your landline. The first is through the phone. The second is through coming to the provider’s office. Also, the article will discuss how to turn off your home line temporarily or permanently. Familiarize yourself with all the intricacies of this process.
When the need arises
The need to stop using communication services may arise under a number of different circumstances. Here are some of them:
- You were not satisfied with the quality of service and the services themselves.
- You are moving to another city or another apartment.
- You do not plan to continue using Rostelecom’s services, and are moving to a new operator.
- You no longer need certain services from the company.
- The tariff schedule no longer suits you, nor do the new offers from Rostelecom.
- The person for whom the contract was signed has passed away, and you do not plan to use the connected connection.
- You need a temporary disconnection so as not to pay for communication while you are, for example, abroad.
Turn off the phone while maintaining the Internet: is it possible?
Currently, the “Internet” exists separately from each other, so subscribers are more often connected through two types of connections:
- Fiber optic line.
- Wi-fi (wireless connection).
When connecting to one of them, disconnecting the landline phone will not affect the operation of the Internet connection.
The exception is ADSL communication, since it goes through a telephone line. To do this, you need to contact the Rostelecom office and wait for the arrival of a specialist who will carry out the setup without interfering with the Internet.
How to turn off the Internet
When the Internet is turned off, Rostelecom subscribers face the most difficulties - promotional tariffs with additional conditions, transfer of equipment for use and other nuances make the procedure for terminating the contract difficult and sometimes expensive.
The Internet can be turned off not only forever, but also during your absence/vacation.
For a while
Temporary shutdown of the Internet is called voluntary blocking. It is not provided free of charge (3 rubles/day). You can temporarily disable the Internet in this way for up to 60 days.
How to do it:
- Through your personal account https://lk.rt.ru – in the service management section.
- By calling the hotline 8 800 1000 800 - you need to give your personal account number, from what date to what date you want to disconnect, etc.
- At liaison offices, you need to take the contract with you.
At the end of the blocking period, you will be billed for the period of “downtime”, which must be paid in the usual way. The services will be reconnected on the day you set for unblocking.
Forever
To completely stop using the Rostelecom Internet, you need to go through the procedure of terminating the contract. Here, not everything is as simple as with a temporary block; especially many questions arise about recalculation for services and equipment, which you will have to pay.
To disable the service, you need to pay off all current debts to the company:
- Pay a subscription fee for the period of using the services.
If you turn it off in the middle of the month, the amount is calculated for each day of use according to your tariff plan. And here the first surprise may await users.
If your tariff plan was a promotional one, it may have a number of conditions. For example, you undertake to use the Rostelecom Internet for 12-18 months, but the tariff will be lower than the regular package network.
This means that if you decide to terminate the contract before the expiration of this period, you will have to pay a large amount for non-compliance with the terms of the agreement - the difference between the full tariff and the promotional rate, multiplied by the number of months of your use.
For example: turn off the Internet after 6 months of use. Promotional tariff – 400 rubles. Full tariff – 600 rubles. The debt for communication services will be: 200 rubles * 6 months = 1200 rubles.
Some promotional tariffs are even “tougher” - they oblige you to use them until the end of a certain period (a popular figure that Rostelecom is often silent about is 18 months), and if you turn off the Internet earlier, the company will oblige you to pay a subscription fee for all remaining months, which you actually will not use the Internet.
Important! Such nuances must be specified in the contract for the provision of services. Therefore, it is necessary to carefully study it for such “penalties,” especially if you connected at a reduced rate.
- Deal with payments for the equipment provided.
The debt for the service itself is not all that Rostelecom will require from you upon termination of the contract. If you connected to the Internet using a tariff package that provides for the transfer of a modem or router to you, there are rules here.
For example, most modern tariffs come with a “router for 1 ruble per month.” In fact, the device is not given to you for rent (although such options are also available on some plans), but in installments. The price of the device itself can reach 3-5 thousand rubles, and upon termination of the contract, you will be obliged to buy the router from the company in full and there is no way to refuse this, because under the contract Rostelecom has already “sold” it to you.
The same thing happens if you deliberately agreed to an installment plan for 24 months for a small fee, which was added monthly to the subscription payment. If the Internet is disconnected in the first two years after connection, everything unpaid will have to be paid in full, otherwise you may be refused to terminate the contract.
In Moscow, the OnLime subsidiary offers another promotion - 0 rubles per month. This is really a rental, but the conditions apply only for the first 540 days. Further, the service may become paid, or even move into the category of “installment sales”. Under rental conditions for the provision of equipment, you are obliged to return the router safe and sound to the company in full, as it was provided to you.
Advice! Read the contract carefully, especially the clause on termination and conditions for returning equipment. The whole principle must be described on paper, otherwise additional payments are illegal extortion.
The procedure for filing an application for termination of service can be done remotely, although in many cities you will have to come to the company’s office to terminate the contractual relationship. You will need to take with you:
- The application for termination is written in the salon itself.
- Passport (if the contract is executed in the name of another person - a power of attorney; if this person has died - a death certificate; if this is a former tenant - documents for the apartment to confirm that you now live there).
- Agreement - if it doesn’t exist, it doesn’t matter, the company should have a copy.
- Equipment - in case it was rented and is subject to return under the terms of the contract.
- Confirmation of no debt (if you have repaid everything).
Rostelecom undertakes to stop the communication service within a few days (see agreement). Recently, they have been disconnecting immediately, but the contract itself will only be terminated when you pay off all debts.
In some cities, a request for disconnection can be submitted through your personal account in the service management section, but in most cases you will be asked to appear in person.
Important! Ask Rostelecom for a note stating that the contract has been terminated and a certificate that all debts have been paid - this way you will protect yourself from incomprehensible charges that may suddenly appear after termination.
On mobile phone
Mobile Internet can also be turned off - temporarily or completely if you do not want to use it. However, if you decide to reduce the cost of a monthly tariff plan in this way, this may not work - if the tariff is provided as a package of services. Most likely, you will also have to pay the full cost, and the procedure will be useless.
In all other cases, you can disable it by entering the command *104# and pressing the call button, but the connection will not be blocked immediately, but on the billing day. Until the payment day, both the service and the money for it will be debited as usual. Disconnection is free.
If you have a package plan, it may happen that you will have to completely disable communication services on it, since the company will not be able to block only your mobile Internet.
Temporary blocking
The phone can be turned off temporarily (long business trip or vacation). In this case, the client will not be charged a subscription fee for the duration of the blocking. True, the service itself of temporarily blocking a number is paid. To temporarily suspend service, the subscriber must have a positive personal account. Blocking is charged by day; every day the operator will debit a certain amount from the account. The cost of the service differs in different regions. As a rule, more than 100 rubles a month does not accrue.
Disabling your home phone
Turning off your home connection can come in handy if you're going on vacation or planning to completely switch to mobile communications. Accordingly, Rostelecom allows you to either completely terminate all relations on this issue or place a temporary block.
Online
A disconnection request can be submitted online, but a visit to the office is often unavoidable.
Usually, via the Internet without a personal visit, communication services can only be limited for a certain time; you can only completely abandon the phone only in person, but access can be blocked.
To use online time blocking, you need to:
- Log in to your Rostelecom personal account - you must have one. If it is not there, you need to register a personal account and link your personal home telephone account to your profile. This is done here - https://lk.rt.ru on the “registration” tab. If registered, go to the “login” tab and enter your login and password.
- Find the “Service Management” section and select your home phone (if several services are connected).
- Click “Voluntary blocking” and select your home phone account.
Temporary blocking
We have already discussed how to order a service online in the previous section, but you can temporarily block your phone in other ways:
- Call the customer support hotline - 8 800 1000 800 . You will need to name your personal account and go through identification (full name, telephone number of the person entering into the contract).
- In person at the Rostelecom office - you may need a passport and the service agreement itself.
Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide the ability to activate the option.
The service is paid, but there are grace periods - 30-60 days depending on the region. During the base period, a fee of 3 rubles per day will be charged. You can block your home phone for a minimum of no less than a calendar week.
If you activate a temporary block remotely, then for 30 days after the end of its period the company imposes a ban on re-ordering this option.
Forever
It is also possible to completely “cut” the telephone line, and here the rules are exactly the same as when disconnecting the Internet.
If you have a promotional tariff and the promotional period has not expired, you will have to pay Rostelecom's recalculation for the months that you used the services.
If the phone was provided to you by the company in installments, pay for it in full.
Also, be sure to cover the debt to the company.
To turn off your phone permanently:
- By mail indicating all your details and copies of documents (passport).
- In person at Rostelecom service offices - again, you will need a passport. If the contract is not executed in your name, also include a power of attorney and a copy of the subscriber’s passport. If the previous tenant moved out and left you a telephone line, in addition to your passport, you need documents for the right to use the premises. If you are the heir of a deceased user, take the death certificate with your passport.
- In the “Feedback” section in your personal account. You will still have to bring the documents to the company or send them by mail. In some cases, it is possible to send scans of documents.
Possible problems
When trying to terminate contractual obligations with Rostelecom, some problems may arise. Mostly questions arise in the following cases:
- If the contract is issued to a third party. In such a case, you need to prepare an officially certified power of attorney, otherwise it will not be possible to terminate the contract;
- The subscriber cannot find his copy of the contract. There is nothing wrong here; Rostelecom keeps a second copy;
- When drawing up the contract, the subscriber inattentively read the text, and then he was surprised by the requirement to buy out the leased equipment.
There are many reviews on the Internet regarding problems when trying to break an agreement with Rostelecom. But if you do everything correctly, then you can disconnect your home telephone, Internet or television from Rostelecom without any delay. The main thing is to know your rights and boldly defend them.
3/5 — (3 votes)
Author
Vyacheslav
For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.
How to turn off television
The rules for turning off TV are very similar to the procedure for turning off other Rostelecom services. You can temporarily pause it in your personal account, and permanently turn off TV in the provider’s offices. In the latter case, you will need several things: payment of debt for the period of use, return or payment for equipment and an application.
Interactive
Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to disable access to broadcasts without consulting your neighbors and without condemning yourself to a lifetime payment for a common house antenna.
You can disable it temporarily or permanently. The time limit may not be available on some plans. In the same places where you can limit TV services, the procedure will cost 3 rubles per day (there are grace periods).
Permanent disconnection of TV is possible only at the request of the subscriber (the one who executed the contract). If the subscriber has died, a death certificate is provided to the company along with the application.
If the TV was used by the tenants and was not turned off, you must prove that you are the owner of the apartment and bring documents confirming this to Rostelecom along with your passport.
You can terminate the contract:
- Through feedback to LC Rostelecom with the provision of scans of documents or sending them in any convenient way.
- Via mail - write an application, attach copies of documents and send. A notification should be sent to the email address linked to your personal account that the letter has been delivered and the application is being considered.
- Personally in Rostelecom communication stores.
With all these options, it may still not be possible to do without a visit to the salon - according to the service agreement, the Interactive TV set-top box is leased to you, and you still need to return it. In some cases, the device can be confiscated by company couriers, but this happens rarely and it is best to simply bring it and hand it over.
Important! Your debt must be paid. If you used a promotional tariff and disable it before the end of your promotional period, then recalculation and additional payment are possible as for the basic full tariff plan (for all months of use).
Collective antenna
The community antenna is an outdated technology, and turning it off is a logical step if you want to switch to interactive TV or stop watching TV altogether.
The main disadvantage is that a monthly fee is charged even if you do not use communication services, because there is only one antenna for the entire entrance or house, and everyone needs to pay for its maintenance.
You can stop payment and turn off this type of TV only by visiting the company’s office. You need to take with you:
- Documents for the apartment - the owner of the premises is obliged to deal with the shutdown. If the owner cannot, a power of attorney is needed. If you rent an apartment, you must provide a rental agreement (they may refuse, since the owner must deal with the procedure).
- Passport.
- Written statement.
In some cases, an agreement may also be useful if you have one, but the public antennas were connected a long time ago and the document may not have been preserved - Rostelecom does not have the right to demand the provision of an agreement, since it is obliged to keep all the data at home.
Ways to terminate cooperation
There are two ways to stop using services connected for business.
Personal appeal
As in the case of an individual, all settlements with Rostelecom must be settled and the debt issue closed.
When providing equipment, it must be returned to the company or purchased, in accordance with the agreement for its provision.
After writing an application at the Rostelecom office and checking documents and debts, communication services will be disconnected.
Sample application
All of the above documents are attached to the application, which is written to the Deputy Director for Commercial Work. A sample application is posted on the company’s website, but before filling out the application it is worth clarifying the position and full name. responsible leader.
All evading clients are asked to indicate the reason why the contract was terminated. In addition, the application must indicate the contract number and the date on which it was concluded. The date from which the client refuses Rostelecom’s services should also be indicated. But it is worth considering that in order to terminate the contract, at least 10 days must be allowed.
It is not possible to terminate a contract via the Internet. To do this, you should go to the nearest office and fill out all the necessary documentation there. First you need to clarify whether this point deals with the termination of contracts.
The Rostelecom website indicates that not all branded offices of the mobile operator are engaged in terminating contracts.
The application can be written in any form.
