How to easily disconnect a Rostelecom landline phone: instructions and sample documents

Cancellation of the Rostelecom landline phone service

Complete permanent disconnection of a landline telephone occurs only after termination of the contract with the Rostelecom operator. Termination cannot be carried out by telephone or via the Internet; the client must personally visit the company’s office.

Important! A subscriber, having abandoned his home telephone, can subsequently connect it again, but this service will be paid, and the telephone number will change, and the old one will not be available for connection.

Step-by-step instruction

The general procedure for disconnecting a landline phone is as follows (the algorithm is valid regardless of the selected option):

1. Contacting the company with a request to terminate the contract.
2. Filling out an application according to the sample (recommended, but not required).
3. Providing the necessary documents.
4. Receipt of a certified document on termination of the agreement.

This procedure can be carried out if there is no debt to the operator.

Submitting an application

An application to disconnect a telephone line is submitted only after the subscriber has paid off debts for services, if any; it is impossible to terminate the contract if there is a debt. Since the company does not send out payment receipts, the client must verify information about the status of his personal account independently. This is not difficult to do; you can always use the operator’s service numbers, your personal account, or go to the office.

If you have a positive balance, you should make a decision quickly, since you can wait until the next subscription fee is written off, and then you will have to worry about paying off the debt. You need to visit the nearest company office and fill out an application form (some branches simply give you a piece of paper and dictate what to write). The required information in the application is as follows:

• personal data (full name), as well as passport data (you must have an identification document with you);
• contact details (mobile phone number for clarification by the arrival technician). Employees must visit the apartment to disconnect the line;
• number of the previously concluded agreement with Rostelecom;
• registration address (place of service provision);
• desired date for service deactivation.

You will also need a photocopy of your passport and an agreement with Rostelecom for the provision of the service. The manager who accepts your application will clarify all unclear points and also explain what further actions will be required to complete the procedure for terminating the contract and disconnecting communications. In addition, if a significant amount remains in the personal account, the employee can withdraw it.

It is worth remembering that only the person who entered into it has the right to terminate the contract. You should also first familiarize yourself with the sample termination application; if filled out incorrectly, the application will not be accepted. If the owner of the contract cannot be personally present at the office, then the authorized representative must present a notarized power of attorney from the subscriber. If the owner of the contract has died, then the heirs can submit an application if they have a passport and a death certificate (certificate).

Important! If personal presence is not possible, the application can be sent by registered mail with an inventory of the contents. It must contain photocopies of all documents that the operator requires.

Passport details

Regardless of the chosen method of terminating the contract, the operator will require you to provide the passport details of the person who signed the agreement. If the procedure is carried out remotely (via Russian Post or the Internet), then you must attach a copy of this document: the page where the person’s name and registration address are indicated.

Attention! The person who entered into the agreement may be registered at a different address. This does not affect the order of the procedure in question.

A number of companies require the presence of the person in whose name the apartment is registered. This nuance must be clarified with an employee of the telecommunications service provider.

Temporary blocking

The phone can be turned off temporarily (long business trip or vacation). In this case, the client will not be charged a subscription fee for the duration of the blocking. True, the service itself of temporarily blocking a number is paid. To temporarily suspend service, the subscriber must have a positive personal account. Blocking is charged by day; every day the operator will debit a certain amount from the account. The cost of the service differs in different regions. As a rule, more than 100 rubles a month does not accrue.

Disabling via the official website

More recently, the developers have added another way to write a statement and turn off the Rostelecom landline phone without leaving your home. This can be done through the official portal of the provider:

• go to the website https://nnovgorod.rt.ru/support/phone/control/disable-service;
• fill out the online form to cancel your Rostelecom phone. To do this, please provide basic information: full name, contact details, address and reason for termination of the contract.

• be sure to consent to data processing, and then click “Submit”.
• All that remains is to wait for the operator to call, who will clarify all the data and confirm the disconnection.

How to block a service

The easiest and fastest way to temporarily block the service is to call the customer service 88001000800 , as soon as a live operator answers, the subscriber voices his intention, the operator accepts the request. Before this, the subscriber will be told about the cost of the service, the possible duration of the blocking, some nuances and conditions for terminating the temporary blocking service.

A more reliable way to “freeze” a home telephone number is to visit the operator’s office. And the most convenient way is a personal account.

While inside the personal account, the subscriber fills out an application form for temporary refusal of the service, uploads scanned copies of documents (application, passport). Leaves a contact phone number. After some time, the client will be called back and the details of the disconnection will be clarified.

How to find out if there is a debt to Rostelecom?

To do this, you need to open the card in the user’s personal account. There you will find all the current information on the service and personal account. You can also call Rostelecom technical support. The voice menu will help you independently obtain the necessary information without communicating with an operator. If you like to communicate with real people more, then just wait for the operator’s response.

For some, it will be more common to personally come to the nearest office and find out information about the account from the manager. To do this you need to provide a phone number.

It is convenient for some to find out the debt through a Russian Post office.

The service is also available at Sberbank ATMs.

How to leave only the Internet

Due to widespread smartphoneization and the rapid development of mobile communications, many Rostelecom subscribers want to give up their landline telephone while maintaining Internet access via this telephone line. Unfortunately, in most cases this option is not possible. The Internet will be saved if the client:

1. Connected by fiber optic cable.
2. Gains access via a wireless connection (Wi-Fi).

When using a connection using ADSL technology, refusing a landline telephone will result in disconnecting the entire line. In some cases, the line is not dismantled and is left for the Internet, but this must be clarified on an individual basis. The staff will check if this is possible for your apartment, and if possible, you will still have internet.

Shutdown dates

Disconnection times may vary depending on the provider. However, when using any of the above methods, the subscriber is required to indicate the desired date when the line should stop working. If the operator has not disconnected the phone and continues to issue bills, the client has the right to file a lawsuit.

Of all the options for turning off a landline phone, everyone chooses the most accessible and convenient one. Regardless of this, you should make sure that the service is disabled in order to subsequently avoid lengthy proceedings and trips to the courts.

For what reasons does this most often happen?

Service agreements can be drawn up in relation to any services provided to both individuals and legal entities. It can be:

• financial;
• consulting;
• household;
• informational;
• educational services, etc.

It should be noted that all contracts, regardless of their content, are a kind of preliminary agreement of intent, the execution of which must be confirmed by the presence of certain papers.

IMPORTANT! In the period before the actual implementation of the contract, each of the parties has the full right to refuse it.

The rupture of contractual relations can be explained by a variety of reasons. The most common:

• failure of one of the parties to fulfill its obligations;
• violation of deadlines for fulfilling the terms of the contract;
• delays in payments, etc.

The contract can be terminated even simply because there is no longer a need to provide the service for which it was drawn up (provided, of course, that this service was not provided at the time the application was written).

If the service provider, by the time the application to terminate the contract is received, has incurred any expenses under it, they must be fully compensated by the customer (but only if the service provider provides the necessary supporting documents - checks, receipts, etc.).

How to apply remotely

You can deactivate your number remotely. This option is suitable for those who are unable to visit the office in person. To do this, you should draw up a registered letter, which will contain copies of documents and an application addressed to the company.

The letter is sent to the company office for review. After that, you just have to wait for the result. Of course, it will be faster to disconnect a home number from Rostelecom with a personal visit, but some subscribers will find a remote application much more convenient.

Steps to take when moving

If the “Temporary blocking” option is not relevant, then it is recommended to completely deactivate the service when leaving or transfer the phone number to a new address. Each subscriber has the right to independently decide which method to use.

Despite the opportunity presented, the majority of the company’s clients prefer to abandon the MGTS landline phone in Moscow in favor of another provider when moving. Some subscribers terminate the contract and reapply for the service, but to a new address. This takes much longer and requires more paperwork.

Debt check by phone

Any telecommunications provider will not agree to disconnect a subscriber's home telephone for no apparent reason. Notification to the subscriber of such a decision must be presented in person, orally or in writing. It is recommended to pay off all debts before deactivating the service, otherwise its implementation will be problematic. Only when all payment obligations to the company are fulfilled will the phone be completely disconnected.

An exception is the possibility of disconnection in case of non-compliance with the terms of the contract, a high amount of debt, or supposed automatic disconnection. In any case, having decided to refuse telephone communications from Rostelecom, you need to familiarize yourself with the clauses of the Agreement, which spell out the options for deactivating the service. The procedure for providing the service is regulated by the Agreement.

Checking debt on a home phone is carried out as follows:

1. You need to visit the Unified Personal Account on the Rostelecom website.
2. Go to the “Phone” section.
3. Find your phone number and look at your current balance.

If you have a debt, you can top it up through the service using the details of your bank card or Yandex Wallet. You can also clarify the balance and amount of debt from the hotline operator at the number: 8800 100 08 00 . A backup way to communicate with the company manager is to go to the Rostelecom office with your passport and report your intention to disconnect the landline telephone. Consultation and instructions for deactivating the service will be provided on site.

How to give up your phone but still have access to the Internet?

If you have entered into an agreement for the provision of a package of services, you will not be able to maintain access within the framework of existing agreements. The entire agreement is terminated and a new one is concluded. If necessary, subscriber equipment will be replaced. If Internet access or other company services are critical for the subscriber, it is recommended to take care in advance of switching to separate tariffs and activate or deactivate services that are not needed at the moment.

If the refusal is temporary (long vacation, travel or business trip), you can use the voluntary blocking service by paying 300 rubles. In this case, the provision of services is suspended, but the contract continues to be valid. There is no additional connection fee.

What to refer to when terminating a contract

The law provides the customer with the right to refuse services under the contract. In this case, there is no need to go to court - this is indicated by paragraph 1 of Article 782, Part 2 of the Civil Code of the Russian Federation dated January 26, 1996 No. 14-FZ.

A citizen who is a consumer of services and uses them for personal needs (not related to commercial activities) has the opportunity to refer in his application for termination of the contract to Article 32 of the Law of the Russian Federation “On the Protection of Consumer Rights dated 02/07/1992 No. 2300-1.

It should be noted that sometimes the contractor requires to show papers indicating a valid reason for severing the contractual relationship. Such a requirement is unlawful, since the customer can refuse the contract even without giving reasons.

But if the termination occurs due to the fault of the contractor, the customer should attach written evidence of this to the application (checks for payment for services performed poorly or not performed at all, etc.) - this may be useful in the future if the case goes to court.

Where can I terminate the contract with MGTS in Moscow?

The process of terminating and terminating the contract for using a telephone in a house or apartment is carried out at the office of the supplier company. If your apartment or house is located in the capital or region, then you need to write an application to MGTS to turn off the phone according to the established sample (template). I am attaching a sample application

Upon termination of the contract, the subscriber will be issued a printed document indicating that the contract has been terminated.
Such confirmation may become necessary if disputes arise regarding payment arrears. Check with the company's consultants on the official website which MGTS offices will disconnect your home telephone at your request. MGTS hotline: 8-495-636-06-36
I will disappoint those who are looking for how to turn off an MGTS landline phone through the MGTS company’s Internet portal. To increase the level of security, it is not possible to deactivate the contract online with the Moscow City Telephone Company. Persons who have entered into an agreement there need to contact the company’s office.

How to turn off your home telephone (MGTS, Moscow) through State Services?

Below is an algorithm dedicated to how to disconnect your MGTS home telephone number (Moscow and the region) without visiting the office, through State Services. Clients of the company (MGTS) have the right to terminate the contract for the provision of communication services online, through the State Services website (a unified information reference portal for government services). A prerequisite is your registration on the State Services portal and a valid confirmed account.

Info

Disabling an MGTS landline apartment or home telephone through State Services is essentially the only available option to terminate the contract for the provision of a home telephone online.

How to turn off your home phone (MGTS Moscow) through the MFC?

MGTS clearly regulates how clients can refuse a landline telephone (MGTS) in Moscow through the MFC. The subscriber needs to go to one of the multifunctional centers and, one by one, resolve their issue in the window with a specialist. For some, it will be more convenient to choose a date and time in advance and make an appointment. MFC single contact phone number: 8-495-777-77-77

Then the subscriber needs to pay to turn off the phone - the state duty will be sixty rubles. Next, you need to fill out an application and attach the original receipt of payment of the state duty to the document confirming ownership of the property, where the telephone number and passport of a citizen of the Russian Federation are installed. The next stage is that representatives of the operator (MGTS) at the specified coordinates will contact you and confirm the date for disconnecting the telephone number from the network.

No personal visit

Many users are wondering how to disable their Rostelecom home phone through their personal account. This cannot be done only through your personal account.

But the ability to disable it via the Internet is still considered more convenient and does not require additional time. A sample document should be downloaded from the Rostelecom website.

Next you need to do the following:

1. fill out an application;
2. scan a document;
3. send the scan by email to the regional office, attaching additional documents: a copy of the power of attorney (if a representative is applying), a copy of the passport of the contract maker, as well as a personal phone number.

Contacts are needed so that the specialist can coordinate the time of the technician’s departure.

How to turn off your home phone forever?

This method will be useful for those who plan to give up a landline phone altogether. It is worth mentioning that we are talking only about separate tariffs. Telephone communications and other services (Internet, video surveillance, security alarms, etc.) are provided under different contracts. If you use a package tariff, you can only partially terminate the contract. If necessary, subscriber equipment is changed and reconfigured. To simplify the procedure, you should take care of switching to a separate tariff in advance, giving you the opportunity to more flexibly “customize” tariff plans.