Phones
Sales Service and Service Support: 8-800-100-08-00 Call Center for the Public Services Portal: 8-800-100-70-10
Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Kemerovo. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
How to call Rostelecom from a mobile phone
Technical support contacts can be found on the official website. The company is quite large and has branches in different parts of Russia. Some regions provide additional telephone numbers. It is the Rostelecom website that will help clarify this information:
- Follow the ready-made link to the company’s website https://rt.ru/service/.
- The system usually determines the user's location. Look on the site in the top left corner for the name of the region - if it is yours, skip the next point.
- If the region does not match, click on the city name and select your locality in the drop-down list.
- After selecting a region, the page auto-refreshes. It will display phone numbers that are relevant in your region of residence.
Technical support numbers that begin with prefixes 8800 will always be free, including calls from a mobile phone. If you haven’t found a toll-free number for your region, then use the same technical support numbers:
- On your mobile phone, dial “000”. The call will be free from any mobile operator. This is a 24/7 technical support service.
- Call number 8-800-100-08-00. Use this number as an alternative if there are no other phones in your region.
Note! Once Rostelecom numbers for your region have been found, write them down in your phone book so you don’t have to look for them again.
Addresses
Kemerovo, Oktyabrsky Ave. 34
Mon – Sun: 10:00 – 21:00, without break
Kemerovo, Sovetsky Ave. 61
Mon – Fri: 09:00 – 19:00, without break
Office for people with disabilities, equipped with convenient entrances and calling buttons
Kemerovo, st. Lenina 64a
Mon – Fri: 09:00 – 19:00, without break
There is no sale of equipment at the office serving individuals. The offices should be contacted:
- If you want to apply to connect a new service (please note that this can be done online);
- To get a consultation;
- Pay for the service;
- Find out why, for example, the connected service does not work.
Termination of contracts and their conclusion also requires coming to the Rostelecom office.
Rostelecom Kemerovo
It would seem easier to change an unscrupulous provider than to defend your rights. No, that was it. After a 3-week struggle with for services that were paid for, but NOT provided, because... You see, the company’s employees cannot get into the attic of our apartment building and fix the technical malfunction of their equipment, Rostelecom issues an invoice for payment and urgently demands to pay it. And all the arguments that “Sorry, for what???” - does not work. Moreover, it turns out that it is also necessary to block services that do not exist, and this is also paid. Don't you think this is nonsense, dear Rostelecom campaign?
And now, in order. The agreement with was concluded back in 2021. There were no special complaints from the technical side, and when technical failures occurred, everything was resolved without any questions. There are questions, specifically in relation to clients, for example, calls at six in the morning and two in the morning with any messages, for some reason no one thought that Russia is a very wide country and not all of its citizens live according to Moscow time. And of course, with a subscription fee, for example - an automatically connected service for distance learning, which, strictly speaking, no one has ever used, but a monthly payment was made from May to November. Of course, the increase in payment was noticeable, but due to the eternal employment, they did not pay much attention to this. And Rostelecom is not bad - “they pay, and that’s okay.” Moreover, this case is not the only one, it’s just the last one, and that’s why I remember it.
In October 2021 There was a power failure in our house; after repairing the electrical networks, the services of the provider turned out to be unavailable for the nth number of hours. I received a call from the technical department of Rostelecom with a request to find a way to get into the attic. The request is, let's say, strange, which was expressed in a mild form. I couldn’t help that day in any way, because... I don’t participate much in any social life and I just don’t know who might have this evil key to the attic. A few hours later, services were restored and this misunderstanding could have been forgotten.
About two weeks later, around November 14, there was again a planned power outage and... The fun begins. No services for 24 hours. Second. By services I mean Internet and television. You understand how important these services are! Especially during a pandemic, when you yourself work remotely most of your workdays, plus there is a first-year student in the family who was sent to distance learning. Of course, I have a lot of patience, but on the second day I start calling the technical department myself - they send me to the hotline. On the hotline there is, of course, only one answer: “Work is underway. Wait."
We wait.
We call the technical department again, and history repeats itself - “we can’t get into the attic!!!!”
- What? Is it possible?!!!
— The management company does not allow our employees. Could you go to the management company and ask for a key, as the owner of the apartment building property.
???
Despite my bewilderment, I decided to go to the management company, since it is located in a neighboring house. Of course, no one gave me the key. We explained the situation. Rostelecom does not have agreements with the management company, i.e. they just don't pay. Negotiations are ongoing, but no one knows when the problem will be resolved. In simple words, two legal entities cannot find a compromise, and none of them are interested in the needs of users of the services of these companies, despite the fact that the subscription fee to the provider and the utilities of the housing company are paid on time, there are no debts. Loyalty to the client??? No... we haven't heard.
And then the epic began with the phone in hand. Calls from me, as a user who does not receive services at his own expense, came everywhere, from the housing inspection (what if it helps, and the manager is still wrong) to the Federal Service for Supervision of Communications, Information Technology and Mass Communications. Rospotrebnadzor was also notified, but despite the pandemic, it asked for personal presence to write a complaint.
***************** These calls, in fact, did not yield much and I submitted an application to another provider to connect services. On November 25, they were successfully connected and it seemed that everything was finally over, but no, the most difficult thing, it turns out, is still ahead.
Well, for example, it turns out that I am obliged to pay for services, despite the fact that they did not exist, and through the fault of the provider. Not only that, in order to completely stop charging for these phantom services, it is necessary to block them, and at a cost.
— That is, services - no, payment is charged. - Do you want this not to happen? Pay.
Where is the logic? Unclear.
Yes, also, in order to return the equipment that the provider provided for rent 3 years ago, you need to go to another city, because... In ours, you see, they don’t accept it anymore. There is only a technical department left in our city, they cannot accept the equipment, this is not their responsibility. Let the Customer HIMSELF spend his time, money and be sure to personally bring the equipment, because they didn’t care about the Customers.
So what if it’s their own fault, so what if they created a bunch of problems for their clients, it’s not a royal thing to think about small things. The client himself will somehow get out of it: he will pay for services that did not exist and do not exist, he will bring equipment to distant lands and apparently bow low, thank you, so to speak, that they did not let you sit still, they invigorated you for more than a month, our energizers. It should be noted that today is December 11th. The companies never sorted it out among themselves. Services to the house are not connected.
We open the Federal Law on July 7, 2003 N 126-FZ “On Communications”, paragraphs 1 and 2 of Article 54 stipulate that payment for communication services is made through cash or non-cash payments - immediately after the provision of such services, by making an advance or with a deferred payment. The basis for making payments for communication services are the readings of the communication equipment, which takes into account the volume of communication services provided by the communication operator, as well as the terms of the contract for the provision of communication services concluded with the user of communication services.
Charging fees for the period during which the provision of telematic communication services was suspended in accordance with the legislation of the Russian Federation, clause 32 of Rules No. 575, is not permissible.
In this connection, when the telecom operator presents a subscription fee for the period when communication services were not provided due to suspension, the consumer has the right to refuse to pay for such services, and if they are paid, the consumer has the right to demand that the provider return the amount paid.
These facts are a violation of mandatory requirements, compliance with which may be the subject of control and supervisory measures carried out by the Office of the Federal Service for Surveillance in the Field of Protection of Consumer Rights and Human Welfare.
Dear leaders, are you familiar with the Laws of the Russian Federation or have you never heard of them?
We kindly ask you to understand the situation and show loyalty to the client. Review source
Contact the Rostelecom office in Kemerovo - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Kemerovo. This information was taken from the official website of the provider.
Features of making a call to technical support
When making calls to Rostelecom technical support, I advise you to pay attention to the following:
- Make sure that your problematic devices (modem, router) are turned on, all plugs are tightly connected to the corresponding connectors;
- Write down on a piece of paper the model of your router (modem), your contract (personal account) number; this information will be needed by a support specialist;
- You must know what OS is on your computer (if you don’t know, press the Win+Pause key combination and look);
- Remember how to launch the “Control Panel” on your PC (if you don’t know, look for the panel icon on the desktop, or information about it in search engines), since some users don’t know this either;
- When you call technical support, clearly and clearly formulate the essence of the problem (the Internet has disappeared, pages on a website are not loading, etc.). State your name and your contract number. Try to clearly formulate answers to the specialist’s leading questions;
- In the most difficult cases, the Rostelecom operator redirects your application to technicians, and those to local technicians along the line;
- If the operator suddenly “drops out” of the conversation (instead you hear music or general silence), then this usually means that the specialist is consulting with other specialists, and you just need to wait.
