Tele 2 is a telecommunications service operator that allows you to use cellular communications, mobile Internet and other services. The company was founded in 2003. According to statistics, by 2021 the number of users has reached 40 million people. The main advantage is a loyal pricing policy and high-quality coverage.
For the convenience of users, a personal account is provided that allows you to control your account status, connect additional services or pay for mobile communications. The listed features are available after authorization. However, it is impossible to resolve some issues on your own, so a support service is provided. Contact center operators are always ready to address subscriber concerns.
Tele2 hotline number
Despite the possibility of sending letters, many subscribers prefer to use the hotline. The contact phone number will help you get immediate advice on any issue. To make a call within the network, dial the short number 611 . The specified phone number is available only to Tele2 subscribers; calls from other networks will not be possible. Making calls to a short number is always free.
If your Tele2 SIM card is lost or does not work, call the additional hotline 8 800 555 0611 . It is designed for calls from any landline and cellular telephones. You can dial a multi-channel number for free.
Since the mobile operator has more than 40 million subscribers, the contact center can be very overloaded. You have to wait more than 10 minutes for operators to respond. An additional hotline has been opened specifically for the main communication channel for residents of the capital. You can make a call at +7 (495) 97 97 611 , available exclusively to the population of the Moscow region.
There is an international hotline intended for subscribers located abroad. Calls are accepted by phone +7 . The cost of the call is determined by the conditions of the local mobile operator, so before the consultation, check the balance status.
Other phones
Additionally, clients can call regional offices from landline phones. They can be found on the operator’s website by entering the region of your location. Information is located in the “About” section and at the bottom of the site page.
| Moscow | 81 |
| Saint Petersburg | 8 |
| Nizhny Novgorod | +7 (831) 291 00 60 |
| Voronezh | 8 |
| Volgograd | +7 (8442) 561-200 |
Calls to numbers are paid in accordance with the tariffs of the cellular operator for local communications.
Tele2 operator support service
In addition to the hotline, additional methods of communication are provided:
- Feedback . Open the page of the same name on the company’s website and fill in the blank lines. Select your residential address, write your name and contact information. Describe in detail the problem you found or ask a question. Then agree to the rules and click on the “Submit” button. Wait for a response by email.
- Chat . Open the Personal Help section, which contains common user questions. Scroll down the page and click the Write button. Formulate your request and click “Send”. Typically, the consultants’ response comes within 2 to 5 minutes, so the chat serves as an alternative to the hotline.
- Messengers . The mobile operator is registered in the popular Viber and Telegram applications. These programs allow you to exchange messages. To find the official page, enter the phrase “Tele2 Russia” in the Viber messenger and become a subscriber. In the Telegram application, you will need to search for the word “Tele2_bot”.
You can solve many difficulties yourself thanks to the existence of a help section. Please see the Questions/Answers page for suggested instructions. The materials are divided into sections that help you quickly find the information you are interested in. A search bar is also provided. Briefly describe the problem and see results that are relevant to your search query.
In addition to the listed methods of communication, the company encourages you to subscribe to social network pages. Official communities allow followers to view news, special offers and competition announcements. Comments are allowed on posts. Each message will be reviewed by contact center staff. Group moderators accept questions, comments, and suggestions.
Other ways to contact Tele2
In addition to telephone communications, you can get advice from Tele2 specialists online through the company’s website, in your personal account, mobile application, through social networks, email, instant messengers.
Website
Official website of the company: tele2.ru/
On the operator’s website, subscribers can obtain any information about its work of a general or personal nature:
Here you can not only contact specialists, but also find out the opinions of other company subscribers, get information about news, special offers and sweepstakes.
Complaints and claims can be sent to the company's email address.
Personal Area
Registered users will be able to receive service from the telecom operator online in their personal account. The functionality of your personal account allows you to solve the following tasks:
- Obtaining information about tariffs and services;
- Balance check;
- SIM card blocking;
- Setting up connections, etc.
You can log into your personal account by clicking on the website “Login to your personal account”. Login is carried out by phone number.
Applications on Google Play and App Store
Mobile applications allow you to receive operator services through smartphones and tablets. Applications serve subscribers online, regardless of their location.
What you can do through mobile applications:
- Connect/disconnect services;
- Change and configure the tariff;
- Check balance;
- Manage your account.
Applications can be downloaded from the following links:
WhatsApp, Viber
You can get advice from personal support service specialists using special free programs for requests:
- WhatsApp – via direct link api.whatsapp.com/send... or send a message to +7(977) 900-90-00;
- Viber – in the “Contacts” section, in the “My public accounts” tab.
Support is available 24 hours a day.
Offering customers a variety of communication methods, Tele2 strives to provide comprehensive remote service and provide the highest quality, modern package of services.
Support via mobile app
The mobile operator has developed a mobile application for managing services. The program carries out:
- Changing the tariff plan;
- Account verification;
- Connection of additional services;
- Checking package minutes, messages, megabytes;
- Obtaining details;
- Cashless account replenishment;
- View history;
- Reading reference materials.
An additional feature of the application is correspondence with consultants. To write a message, open the “Technical Support” section and fill out a few lines. You will need to indicate the topic of the question and a detailed description of the problem. Operators usually respond within a few minutes. Now there is no need to make calls to the hotline or send letters - just open the chat in the application.
Why you need to call the Tele2 Hotline
The Tele2 mobile operator Hotline helps subscribers get answers to many urgent questions. Among them:
- blocking or unlocking a SIM card;
- assistance with setting up an Internet connection;
- instructions on re-issuing contracts or changing numbers;
- consultations on tariffs and services, etc.
When contacting technical support, you need to remember that specialists ask for the subscriber’s passport data, last name, first name and patronymic, code word and, sometimes, PUK code to make sure they are talking to the owner of the SIM card. This is necessary because a number of actions with a SIM card can only be performed by its owner, and some data is strictly confidential and is not intended for outsiders.
Other ways to get advice
If you do not want to wait to connect with an operator, wasting personal time, then you can always use alternative communication methods:
- “personal account” on the Tele2 website - here the subscriber needs to go to the “feedback” section. The advantage of this service is that any mobile phone subscriber can order it, and it is free. When filling out the form, you must indicate your home region and the nature of the problem, after which you will be contacted and any questions that may arise will be resolved;
- add a contact to Telegram (https://telegram.me/Tele2_bot) or Facebook Messenger (https://facebook.com/Tele2Russia/);
- solving the issue through social networks - Tele2 has its own group on VK, where clients are also served by experienced specialists. In order to ask a question, the user must join the thematic group https://vk.com/tele2;
- to resolve issues in roaming mode, subscribers need to dial +7 (951) 520-0611 or 951 520 0611. The support service is available both for domestic and foreign roaming;
- if the user wants to contact the help desk by calling from another mobile operator, then they should use the number 8 800 555 0611.
Contact technical support via the app
The user’s personal account, opened through a mobile extension, allows access to the main functions:
- Tariff change.
- View your balance.
- Activation of services.
- Checking the tariff balance.
- Tracking and movement of funds in the account.
- Detailed payment history.
- Replenishment of balance.
- View history.
The advantage of the program is that users can use the “Technical Support” section in a convenient form. There is no need to open the website, dial hot numbers, just click a few keys and a chat will open with an employee to whom you can report your problem.
For Tele2 technical support, the range of topics discussed in chat and on the return line is not limited. Provided that you are logged into your Personal Account.
How to contact Tele2 support service
When compared with MTS, Megafon or Beeline, the Tele2 operator is significantly inferior to them in terms of the number of clients, but not in the quality and completeness of services. That is why a huge number of subscribers purchase Tele2 SIM cards every day as the main or auxiliary source of stable and inexpensive mobile communications. In addition, the provider offers the service of changing operators while maintaining the current SIM card ID as part of the “Number Portability (MNP)” offer.
To provide comprehensive assistance to its subscribers, the provider’s structure provides a separate division with 24/7 operation. But as often happens, Tele2 support phone lines cannot always cope with the influx of calls, so the operator also offers alternative consultation options through a proprietary online self-service service, a special page on the official website or social networks. Let's take a closer look at each of the options for receiving technical support.
Call from mobile
The main way to contact a Call Center specialist is a free call to the Tele2 hotline. To dial from a mobile phone with a Tele2 SIM card installed, two special numbers are used: 0611 or 88005550611.
It is important to consider that when dialing 0611, the user will need to listen to the autoinformer’s greeting and all the information regarding the numbering and functional purpose of each of the menu items of the voice help system. To avoid this and connect directly with the operator, you must immediately press the number 0 on the phone after the answering machine greeting. But even with this most effective approach, there is a high probability of a long wait for a connection with a call center specialist.
It is also important to take into account the provider’s requirements regarding the legality of actions with a number or personal account. Only the owner of the SIM card has the right to contact the support service with a request to change the SIM card settings or resolve financial issues. That is why, when planning to call the Tele2 hotline, be prepared to provide passport data to successfully identify the person to whom the SIM card is registered.
At the same time, it is possible to obtain an individual password for the service in the form of a code word; it can be used by another person who is trusted by the owner of the number.
Calling the hotline from roaming
The Tele2 hotline numbers listed above do not work if the user is in international roaming. But even in such a situation, you can quickly contact the operator if you use a separate phone number +79515200611.
This service has a high connection speed to a consultant and is completely free without any hidden call charges.
Call from a landline phone or another operator's number
Despite its apparent simplicity, calling the Tele2 hotline from a landline phone or using a SIM card from MTS, Megafon, Beeline, Yota, etc. is a difficult task to complete without knowing the regional technical support number. That is why the provider has provided a separate reference number 8800, which allows you to instantly find out the local support phone number for both the region where you are currently located and any other, which is convenient when planning trips.
In this article, we will indicate, as an example, just a few regional Tele2 hotline numbers that may be useful to you:
- Krasnodar region - 88612530055;
- Rostov region - 88632415000;
- Sverdlovsk region – 83432900611;
- Republic of Tatarstan – 88432650000;
- Moscow region (Moscow) – 84959797611;
- Voronezh region – 84732580611;
- Leningrad region (St. Petersburg) – 88129890022.
More detailed information can be found on the operator’s website, in the “Help and Support” section.
How to write a complaint?
A complaint to Tele2 about an employee or company action can be filed in several ways:
- By email
- Through the appropriate tab on the website or application.
- By hotline.
It is better to submit a complaint electronically; the answer will come by mail or an employee of the relevant department will contact you personally. You can leave a complaint on the site by filling out a form, it is similar to the one offered in the mobile extension. Try to fill out the form correctly and not use obscene language.
