Hotline "DOM.RU" - Help desk number 8800 and technical support of the provider "DOM.RU"

Hotline number Dom ru

Free official number of the Dom.ru contact center: 8-800-333-7000.

To connect to a “live” operator, you will first have to listen to the autoinformer.

Press number 1 if you are calling from a phone that is not linked to your Personal Account. If your phone number is listed in your profile, skip this step.
The robot will dictate your contract number, inform you about the balance of funds in your personal account and tell you about new promotions.
As soon as the voice menu starts, press the number 0 . This command will redirect the call to a contact center employee.

Additional support phone numbers

In some cities, local city numbers are available to contact Dom.ru customer service. A list of all cities and telephone numbers is given below.

B Barnaul: +7 (3852) 594-238 Bryansk: +7 (4832) 322-940 B Volgograd: +7 (8442) 684-928 Volzhsky: +7 (8443) 204-651 Voronezh D Dzerzhinsk: +7 (8313 ) 35-12-41 E Ekaterinburg: +7 (343) 302-29-60 E Izhevsk: +7 (3412) 209-206 Irkutsk: +7 (3952) 265-654 E Yoshkar-Ola: +7 (8362) 34-71-94 K Kazan Kirov: +7 (8332) 417-261 Krasnoyarsk: +7 (391) 226-93-08 Kurgan: +7 (3522) 261-370 Kursk: +7 (4712) 270-454 L Lipetsk: +7 (4742) 565-814 M Magnitogorsk: +7 (3519) 510-633 N Naberezhnye Chelny: +7 (8552) 910-972 Nizhnekamsk: +7 (8555) 322-784 Nizhny Novgorod: +7 (831 ) 235-19-56 Novosibirsk: +7 (383) 312-02-79 O Omsk: +7 (3812) 991-680 Orenburg: +7 (3532) 673-138 P Penza: +7 (8412) 464-332 Perm R Rostov-on-Don: +7 (863) 309-10-03 Ryazan: +7 (4912) 575-045 C Samara St. Petersburg: +7 (812) 210-29-23 Saratov: +7 (8452 ) 398-588 Syzran: 8-800-333-70-00 T Tver: +7 (4822) 738-439 Tomsk: +7 (3822) 991-501 Tula Tyumen: +7 (3452) 791-014 U Ulyanovsk: +7 (8422) 315-038 Ufa CH Cheboksary: +7 (8352) 720-086 Chelyabinsk: +7 (351) 225-68-05 E Engels: +7 (8453) 530-890 I Yaroslavl: +7 (4852 ) 236-014

Calls to these numbers are charged according to your communication service tariff. If calling is expensive, then on the Dom ru website you can leave a request for a call back from the operator. In this case the call will be free.

How to order a call from an operator

Go to the official website of the provider - domru.ru. In the upper left part of the site, next to the company logo, there is a button to order a call back.

Click on it and select “There is a problem, please help me solve it” in the dialog box. Enter your contact phone number, name and click the “Submit” button.

After some time, you will receive a call from the Dom ru support service from a local landline number. The average waiting time for a call from technical support is 30 minutes.

Reviews

Leave a review (2) 02/11/2019 Yuri
I have a positive experience. I connected to the Inter-zet provider back in 2011 before it was absorbed by Dom ru. So far no problems have been found. I pay a year in advance, the first five years cost 3,600 rubles/year. Over the past two years, they have raised the price: 4,000 rubles/year, or about 340 per month, I think it’s inexpensive. Max torrent download speed is 10 MB/sec, according to my tariff. I don't see any point in paying for higher speed. No extras. I don’t connect options, I don’t play for prizes, gifts, I don’t accept gifts... I don’t connect a separate option for IPTV television channels, you can watch IPTV for free if you want. I don’t use IP telephony because it’s unnecessary. Over the six years of use, there were problems with access, but these were very rare isolated cases. Compared to the Internet of mobile operators, this Internet is simply a miracle. Calling the call center is no problem. As for service and support, I can’t say anything; I’ve never resorted to the help of specialists, because everything works that way. And I can configure and replace the router myself. Debiting from the account is carried out correctly. There is a personal account in which the funds on the balance sheet are reflected. Maybe I'm not a demanding client... I'm happy with this Internet provider. If I had such an Internet connection via fiber optics for similar money at my dacha in the Leningrad Region of the Vyborg District, it would be great.

07/30/2018Gena

Personally, my speed is always stable at 95, the network does not drop, I have had preventive maintenance twice in all this time. I use the services at two addresses; one of the downsides is that sometimes the television lags, but not critically. I called 4 times in 7 years and never waited longer than 10 minutes. The subscription fee was raised by 200 rubles in 7 years, which is not much. You are surprised by the increase in tariffs of telecom operators and providers, but do not be so surprised by the increase in utility tariffs. The best provider in St. Petersburg, very flexible payment system. Now Interset Domra provides me with television and the Internet for free under the VIP program. fulfill the conditions of the program and receive your bonuses. All questions can always be resolved by telephone with company employees. The most important thing is the local network; regardless of the tariff, you can download content at the highest speed. I recommend this very convenient internet to everyone!

Personal account mobile application

For the convenience of clients, a special mobile application Dom.ru Agent has been developed. All the necessary services that are available in your personal account are also available on your smartphone.

The application allows you to:

top up your account
manage services (connect / suspend services)
get acquainted with the terms of tariffs
switch to another tariff
view service statistics, payment history
set up the “Delayed payment” option

The application is available for mobile devices running on different platforms. Customers rate the application quite highly. According to reviews on Google Play, the average rating is 3.6 points.

Question answer

What documents are required to conclude an agreement with a provider?

For legal entities (LLC), you need to provide an application, your details, a copy of the OGRN/TIN, the order for the appointment of a director, and the charter. For individual entrepreneurs, a copy of the passport with registration pages must be added to the specified package of documents.

If I do not pay for Dom.ru services, will the contract with the provider be terminated automatically?

No. To do this, you need to write a statement (30 days before the expected date of termination). In case of non-payment, access to the service is blocked, but the subscription fee will continue to be charged.

Possibilities

LC on Dom.ru is distinguished by wide functionality:

obtaining information about the state of the balance;
displaying information about the need to replenish a certain amount;
setting up auto payment;
tracking the history of completed payments;
obtaining information about current tariffs;
connecting or disconnecting certain services;
change of personal data and authorization parameters;
sending requests to technical support;
receiving current news from the company.

List of Dom.ru services

Dom.ru offers many services for corporate clients, many of which are not available to individual clients:

Internet. All tariffs provide stable access to corporate mail, online cash registers and payment terminals. This service also involves creating a Wi-Fi network for employees and clients.

Cloud PBX. Installed in all offices and branches with one multi-channel number. Available control over all calls that occur within the PBX. There is integration with a variety of CRM systems.

CCTV. Ensures the safety of visitors and employees, remote control of personnel. Through the personal account, access to analytics and archives is provided.

Equipment for business. The company offers modern Wi-Fi routers, high-quality video cameras, and IP phones.
Digital television. Business owners can also order advertising screens and a smart sanitizer.

Cloud services. The following services are available - video conferencing, 1C: Enterprise via the Internet, website builder, etc.
Safety. Corporate antiviruses, content filtering, protection against DDoS attacks, etc. are available.

A television

We help businesses save and earn money

Guarantees high data transfer speeds using broadband channels: fiber optic cable, Wi-Fi or Wi-Max. Organizes stable communication between remote offices and systems

DOM.RU - Your partner of any scale

RU you can use any smart device to view.

We will connect high-quality television to any needs of your business: culinary, sports, fashion channels in restaurants and bars, news channels in business centers and offices, international television in hotels.

Authorization in your personal account Dom.ru

Having a login and password, you can easily log into your personal account.

It is possible to log in to your personal account through the social networks VKontakte, Odnoklassniki, Facebook, Google+. To do this, you need to click the “Profile Settings” button in the upper right corner of your personal account page, select the required social network and click on the icon so that “+” appears.

Once you have linked your social network profile and your personal account, authorization is performed automatically when you click on the icon of a specific network. You don't have to type your username and password every time.

Additional features:

By clicking on the image of a closed eye at the end of the “Password” line, the entered characters become available for viewing - you can check whether the password was entered correctly
When you log into your personal account from your computer, you can use the “Remember me” function - you don’t have to enter your login and password every time
If you don’t remember your password, you can use the “Forgot your password?” link, then follow the instructions and the password will be sent to your e-mail

Customer support via account

The company's website provides extensive customer support. To do this, in the menu located on the left of the screen, hover over the “Support” section.

Answers to frequently asked questions are provided in the “Have a question?” section. The questions are structured by service, making it easier to navigate and search.

You can use:

send a written request by filling out the form provided
order a call back
contact us with a question by phone 2-195-195

How to recover your password

Sometimes a password is lost due to some circumstances, and then it needs to be restored. To do this you need to do the following:

Open the provider’s website relevant for your area (Nizhny Novgorod, Samara, Ryazan, Chelyabinsk, Volgograd, Bryansk, Yaroslavl, Voronezh, Izhevsk, Kirov, Saratov, Tver, Penza, Tula, Tyumen, Lipetsk, Orenburg, Novosibirsk, Perm, Kursk, Yoshkar-Ola, Rostov, Irkutsk, Moscow). Find the sign “Login” in the upper right corner and click on it. In the window that opens there is an inscription “Forgot your password”, which you need to select.
In the new window you will need to enter your phone number or email address and click “Next”.
You will be notified of a new password in an email or SMS (depending on what you specified in the previous paragraph). Try not to lose him again
Log in to your account in the same way as you did with your previous password.