PJSC MGTS (Moscow City Telephone Network) is a large company that has existed since 1882, the leading telecom operator in the capital. Its subscribers use telephony, television, and wired Internet services.
There are several ways to receive a support response from MGTS - a single hotline, email, online chat.
MGTS - Moscow City Telephone Network.
What questions does the MGTS contact center help with?
MGTS support service receives and processes user requests by phone. It helps solve problems for different groups of citizens.
For individuals
Contact center specialists consider requests from individual subscribers regarding issues such as:
- connecting home telephony, wired Internet, digital television and disconnecting services;
- personal account balance;
- existing tariffs and promotions;
- initial setup of equipment and the need to eliminate its malfunction;
- payment for services;
- problem with access to “Personal Account”, errors in the mobile application;
- calling a technician to your home in case of an unstable connection.
Legal entities
MGTS contact center operators accept applications for connection of telephony and Internet services from legal entities. They tell you how to register a “Personal Account” and top up your personal account balance.
And also, with the help of the support service, an entrepreneur can call a technician to connect a security system and alarm system in the office or replace existing equipment.
Specialists receive and consider customer complaints. Legal entities can seek advice by calling .
Possible causes of problems
It should be noted that problems may be related to planned or emergency work carried out by the provider. As a rule, notifications about problems of this kind are sent to subscribers without exception. MGTS home telephone line repair may be necessary for a number of reasons:
- periodically there are problems with the system;
- carrying out technical work on the line;
- in the Northern part of Russia due to – weather conditions;
- mechanical damage to components;
- incorrect placement of equipment;
- router frozen;
- incorrect settings;
- knot of wires.
The above difficulties and use, malfunctions and problems require a special approach and solution strategy. In one case, it is possible to eliminate the situation on your own, but in the other, it is necessary to involve a specialist. Example: system malfunctions such as reconfiguration are corrected remotely by following the manager’s advice, but attempts to fix the router yourself are unacceptable.
Toll-free number of MGTS contact center
MGTS subscribers can use several numbers to connect to the call center support service. Operators work around the clock and respond to customers as quickly as possible.
How to call from a mobile
The single number of the contact center in Moscow is . An additional short number for communication is , you can call it free of charge from a mobile phone.
Request to call a technician if your phone breaks down
Applications are accepted by the MGTS contact center and forwarded to the Repair Bureau. Specialists are repairing the transmission line. Information on where to call in case of a malfunction is available on the company’s website: a single MGTS number or a support hotline for residents of the Moscow region. — . Calls within your home region are free.
Is it possible to submit a connection request by phone?
You can apply to connect the service by calling a landline phone number. The employee will ask you to indicate the address, last name, first name and patronymic of the subscriber to call the technician. After processing the application, a specialist will contact the user to find out the most convenient time for the employee to arrive.
By calling a landline phone, you can leave a request for connection.
Repair Bureau
MGTS Repair Bureau is a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:
- remote consultation provided by hotline staff – works 24/7;
- organization of repair work - as necessary.
It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.
What questions should you not contact the call center with?
Contact center specialists do not provide information regarding tariffs and services of other telecom operators. And they also cannot help if the user is faced with fraud by persons who are not representatives of the company.
Contact center employees refuse to service citizen requests containing profanity.
Subscriber requests will not be considered if the data transmission failure was due to a power outage or the actions of third parties. The company is not responsible for events occurring due to reasons beyond its control.
Answers to questions regarding television, the Internet, and mobile communications can be found on the MGTS website in the “Support” section. Useful information is published in the “Additional Information” subsection. Subscribers can disable services by visiting the nearest company office.
MGTS office addresses for legal entities
If a corporate client has problems with communication, then you should contact any of the five offices: Arbatsky, Vernadsky Avenue, Proletarsky, Zelenogradsky, Timiryazevsky - they serve both individuals and corporate clients. To view information about offices, on the website in the same section, check the box next to the “For corporate clients” option. The same information is available for branches - on work schedule, location on the map and office workload.
Other methods of communication
Information on other ways to contact support is listed on the official MGTS website. It is located at the bottom of the page and is highlighted in blue.
By clicking on the blue circle, the user will open a window for logging in. Here he needs to provide a phone number and password.
You can contact the company through your personal account
Using the feedback form
By visiting the MGTS website, the subscriber can use. To receive a response from a representative of MGTS, the user must indicate his last name, first name and patronymic, email address, city home telephone number, and also describe his request in detail.
You can attach any file or image to the text of the letter.
Before submitting the form, you must check the box next to the item on the processing of personal data.
via social network
The user can ask a question of interest using social networks or. You can go to the community by clicking on the corresponding icon on the MGTS website page. The group administrator reviews user requests within 24 hours.
MGTS mobile application
You can download the MGTS mobile application in the market or. After installation, you need to open the program, register and log in to your “Personal Account”. The main page will display information about the current balance and the phone number associated with the account.
Using a mobile application, the user can manage services, view basic information about the current tariff, call a repairman at home, find out news and company promotions and payment history, and extend the validity of subscriptions. Here you can contact a technical support specialist.
The application is available for download in the Google Play Market.
Chat with technical support on the site
The user can quickly get an answer to his question by writing a message to a technical support specialist in the chat on the website: . To do this, you must first log in by entering your username and password for your “Personal Account”.
The consultant will help you solve the problem online. For convenience, the user can indicate their name, contact phone number and email, and then describe the problem that has arisen.
To resolve issues, you can contact the support chat on the official website.
Application for repair of MGTS telephone line in an apartment
In order to apply for repair of a telephone line in an MGTS apartment, you will need to go to the MGTS OJSC website or call the Unified Support Center. Numbers to contact the Help Center:
- landline;
- cellular communication – 0636.
If a user’s connection to the MGTS Internet network stops working, they should immediately try to diagnose the source of the problem. Immediately report operational difficulties to the service operator. This can be done using the phone number on the official website, or in documents (contract). Qualified managers help deal with user issues that arise while using the system. In private cases, problems are resolved over the telephone. In a situation where it is not possible to assist the subscriber remotely, the team responds to the call and arrives at the address.
Company contacts for personal inquiries
Not all issues can be resolved by calling the MGTS support hotline. Sometimes it is necessary to consult a technical specialist in person.
For Moscow
To receive competent advice on your issue, the subscriber must use the correct telephone exchange or communication center.
They are created specifically so that clients can dial the desired branch and contact the employees working on the MGTS line at a particular address.
Post offices are located in various areas of Moscow: at the Arbatskaya, Domodedovskaya, Shchelkovskaya, Tretyakovskaya, VDNH metro stations, etc.
Offices for receiving citizens are located at the following addresses:
- st. Lyublinskaya, 17, building 3;
- st. 1st Dubrovskaya, 1, building 2;
- st. Elektrozavodskaya, 60;
- Mozhaisky Val, 12, building 1;
- Bagrationovsky Ave., 18, building 1;
- st. Tushinskaya, 11, building 3;
- st. Novocheremushkinskaya, 65;
- st. Dubininskaya, 12.
Here the subscriber can leave a request to call a technician. When submitting an application, you must indicate your contact information in the text of the application.
Address of the organization for receiving written requests: Moscow, st. Bolshaya Ordynka, 25, building 1.
Map with the location of the company's offices.
For area
The MGTS company provides services to residents of the Moscow region. The addresses of departments for receiving requests can be seen by opening the interactive map. By clicking on the line with the address, the user can find out the operating hours of the department and directions to it.
Home phone doesn't work
If your communication device is not working, you must first determine that it is not a problem with the local telephone network. It often happens that there is a break in the line. One of the reasons for this is bad weather conditions. In order to determine whether this has happened, you need to ask your neighbors if they have a home telephone, whether they have beeps when they make a call.
In large cities, weather conditions should not cause communication breakdowns, because all important cables are placed underground or in specially designated shafts. But the cable can be chewed by rats. This happens quite often.
The problem could also be that the phone is not connected to the network well, so check that first. If it is possible to check another device on your telephone line, then by all means do so. After all these steps, you will know for sure that the problem lies either in the city connection or specifically in your device.
Which method of communication is more reliable and faster?
You can get a prompt response from an MGTS support employee by writing a message in the online chat on the website or sending a text message to the email address: .
If the home phone does not work, the subscriber can call the hotline and leave a request for a technician to come out. The waiting time for a specialist response is 5 minutes.
To contact the operator, you must listen to the answering machine and follow its instructions. If necessary, the employee will fill out a request to call technical assistance.
Response time and specialist competence
The speed of response to a client's request depends on the method of communication. When using online chat, you can get an answer to your question almost immediately.
If a person calls the hotline, then you need to take into account the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait 5–10 minutes. Moreover, you need to take into account the operating time of the answering machine. It is triggered before the subscriber connects to the operator. Users are offered digital combinations that can be used to get answers to possible questions.
Technical customer support has a multi-level system. If the operator cannot answer the client’s question, he will redirect him to a specialized specialist. The switching system works instantly.
How to call a specialist
It happens that you cannot figure out the cause of a problem with your phone on your own. In this case, there is no need to waste time and try to carry out repairs yourself, but call the company’s technical support. You can contact Rostelecom employees in the following ways:
- By calling the company's mobile number - 150
- By calling a landline number -
- Using the company website.
- Go to the office to the employees and ask them to solve the problem that has arisen.
Employees provide 24-hour support at number 150. Other numbers are available during business hours.
