How to contact your telecom operator? Support numbers for MTS, Beeline, Megafon and Tele2

If you encounter problems related to the provision of cellular communications, connecting to a tariff plan or additional services, it is recommended to contact the provider’s technical support service. A personal consultant will meet you and try to answer your question. To communicate and quickly resolve problems, a Beeline hotline and other communication methods have been implemented - by submitting an application in online chat, messenger, or by personally contacting the service department.

For what questions can you contact the hotline?

To provide quick customer service, your mobile phone provider has set up a toll-free telephone support line. Please note that voice communication with a specialist is not subject to tariffs, regardless of the established tariff plan. The manager will help resolve any issue related to the provision of mobile communication services:

1. Information about all current, archived tariffs or additional services. The order of their connection, deactivation, tariff features.
2. Providing reference information about the location of the provider's office branches in the locality, contact information for other divisions of the operator.
3. Solving technical issues of cellular communications. The consumer is aware of problems that have arisen on the line.
4. Control and management of current expenses. Find out the current state of your personal balance on your cell phone, request a trust payment when your personal account goes into a zero, negative state.
5. Activation of options, acceptance of a request to change the tariff plan.
6. Order a new SIM card and additional equipment.

The consultant has every right to request the subscriber’s personal information, his passport details to confirm his identity and affiliation with the company.

In addition to operator service, the user will be met on line by an automatic assistant who will tell you in detail about Beeline products. Not only Beeline subscribers, but also clients of other cellular communication companies can call the technical service.

What information can be obtained through an answering machine?

After calling the call center, you will have to listen to the standard sound menu. Then the automatic voice assistant will offer to answer your questions, including:

• clarification of the card balance;
• obtaining information about bank products and services;
• emergency card blocking;
• consultation on promotional offers and bonus programs.

Communication with an automatic voice assistant allows you to quickly obtain the information you need or block a card without visiting the bank or waiting a long time to connect with a “live” customer support representative.

On what issues can specialists not be able to help remotely?

Unfortunately, hotline consultants are not able to answer all consumer questions. The competence of operators includes consultation of subscribers regarding the provision of mobile communication services. The specialist will not be able to:

1. Provide information about offers from other providers in Russia.
2. Provide personal information to third parties. Services are available only to SIM card holders upon confirmation of identity.
3. Solve another profile problem. It should be taken into account that the company has several main divisions. If you have any problems, you should call the department that specializes in this issue.

By making a call to the general short service telephone number Beeline 0611, the operator will not refuse service. If the question asked is not within his competence, the manager will advise what to do and where to call in search of an answer.

How to reach an MTS operator abroad

If you are abroad and there is a need to contact MTS support, call the numbers or +7 383-213-0909. These numbers are free - but only if you call in international roaming from an MTS SIM card, and not from some other operator.

Also keep in mind that you need to dial these numbers using the international code +7, not the domestic code +8

In national roaming you can also call 0890 and 8-800-250-0890

How to call the Beeline hotline

To quickly resolve the issue, contact your provider's technical support line. Let's consider the features of the service:

1. Subscribers of Beeline and other cellular communication companies in Russia can obtain reference information.
2. Support is provided throughout the Russian Federation and beyond its borders under international roaming conditions.
3. When traveling abroad, voice communication over the internal network is free. Users of other operators will have to pay, tariffs are carried out according to the established offer on the SIM card.
4. Maintenance is carried out even with a zero, negative balance.

We recommend: Here is a new transfer: easy ways to transfer money from MTS to Beeline

By short number

Regular clients of the Beeline provider are served out of turn, using a special short telephone number 0611. To contact the Beeline operator directly, you need the following:

1. Dial 0611. In response you will hear the voice of an automatic informant. The assistant will tell you in detail about new, current tariff plans, additional services, and provide background information.
2. Wait until the virtual assistant reads the text and puts you on the line with the manager.
3. Ask a free operator for help, tell them in detail about the failure or problem that occurred.
4. The consultant will suggest ways to resolve the issue and, if necessary, transfer you to another department.
5. The hotline operates 24 hours a day, without breaks or weekends.

A Beeline company representative will ask for passport details and personal information. It is not necessary to wait for a consultant; sometimes an automatic informant will help resolve the issue. The robot will independently determine the tariff plan installed on the SIM card, the current balance of funds on the balance sheet, and will help in installing services and offers. To navigate in the voice menu and select a specific item, switch the mobile device to tone dialing mode and click the corresponding key on the built-in keyboard. Management is carried out as follows:

1. Click 9 to listen to the message again.
2. Press # to revisit the previous menu item.
3. To exit to the main menu – *.

By landline number from any operator's phone

Not only Beeline subscribers can contact the technical support service. Users of other Russian operators can ask questions and receive background information in the following ways:

1. Dial the phone number 8 800 700 0611. In the handset you will hear an automatic assistant who will offer to listen to messages about the provider’s products.
2. Wait for a response from the Beeline consultant. Tell us about the problem that happened in detail.
3. The specialist will try to find a solution in a short time.

Communication is free, tariffs are not charged on the territory of Russia, so anyone can get through to the Beeline operator.

Call within Russia and abroad

If you are going on vacation abroad and you have an unexpected situation, problems with mobile communications, call the Beeline technical service. A separate communication channel has been created for the international direction. To call a live Beeline operator, dial +7495 797 2727 from your mobile phone. There is an automatic assistant on the line who is ready to accept your request at any time of the day. The telephone combination must be entered in international format using the country code and +7.

Tariffing for Beeline subscribers abroad is not carried out; users of other providers will have to pay according to the prices of the current SIM card offer. The operator warns that voice communications may be interrupted when you are in another country.

Consultation via SMS

Calling an operator is not always convenient, since sometimes you have to wait a long time for a specialist’s response. Therefore, it offers an alternative way to solve subscriber problems - SMS messages. Just send a message with a question to number 0500 and wait for an SMS with a response. If the problem cannot be resolved this way, a specialist will contact you.

Call for questions about other services

Beeline provides users with a wide range of services not only within mobile communications. To resolve specific issues, you need to call the appropriate section:

You can make an outgoing call via short contact 0611; if necessary, a specialist will transfer to the line of the relevant department.

Other channels of communication with Wildberry technical support

Let us briefly list what other ways there are to quickly contact service representatives:

• Working documentation and other correspondence are accepted by email
• Wildberry previously accepted calls on Skype at +79686750663. Check if this phone is working.
• Media and public organizations can write to [email protected]
• There is also a chatbot for VKontakte, Telegram (https://t.me/wbofficialchat) and Facebook.

Before contacting support or writing a complaint, try to find a solution to the problem in the “Questions and Answers” ​​section. It contains the most common difficulties encountered by site users and provides detailed recommendations for overcoming them.

The list of current communication channels through which you can contact the real operator of the Wildberry online store is located on the “Contacts” tab. You can go to it from the “basement” of the site.

For this:

1. Lower the slider to the end of the page.
2. In the footer of the site, find the “Company” column. The very bottom of Internet pages is often used to place important links. This makes it easier for users to navigate the site.
3. Click on the clickable option “Contacts”.

The list of communication channels available through this link is not very large. However, there you will find the legal and physical address of the company.

This may be useful: What is this Wildberries partner parcel post office.

Other methods of communication

In addition to voice communication with a Beeline company representative, the consumer is able to use alternative negotiation methods. The provider has created a convenient, functional feedback system to provide timely support.

We recommend: Review of the MMS function and setting it up on your phone

Chat with a specialist

A special online chat with technical support has been created on the official portal of the Beeline company. To leave a request, follow the instructions:

1. Open the Beeline page on the Internet.
2. In the main menu, select the chat tab, it is located on the top panel of the workspace in the form of a message.
3. A menu will appear on the screen, enter your phone number and name.
4. Enter the captcha from the image in the appropriate field.
5. After this, you will enter the online chat.
6. A chat window will appear. Type a message and describe the situation in detail.
7. Click on the submit button. If necessary, you can save the dialogue.

A full response to your application will be received in a short time.

What's up

Beeline is ready to cooperate with consumers in modern social networks and instant messengers. the subscriber is capable in the WhatsApp application. You will need the following:

1. Download and install the utility on your mobile device.
2. In the search, find the Beeline user, enter the phone number +7 968 ​​600 0611.
3. The chat menu will open, describe the problem.
4. Submit your request for review.

It is worth considering that when using the messenger and online chat, stable access to the Internet is required, both methods consume traffic.

SMS

Write an SMS message to the short number 0611. Write down the question that appears as text content. Sending a notification is not subject to tariffs on the Beeline internal network. The response will come in the form of an official notification from the operator.

Email

In addition to the described communication methods, Beeline has implemented a communication channel via email. The user will need to have constant Internet access to submit the application. Use any service, enter the address as the recipient. Please note that the response will have to wait some time.

Service center

If you are unable to get in touch by phone or via the Internet, personally visit the operator’s service department in your city. Be sure to take your passport, go to a free seller, and ask for assistance in solving the problem. Help information at Beeline sales offices is provided free of charge. On the official resource you can see the location of the nearest technical support center in Moscow and other regions.

Other options

It is not necessary to look for support from the provider; try to find the answer yourself. The company's official website has a help tab that contains the most common user questions.

You can communicate with operator representatives in the interface of popular social networks. Find the Beeline VKontakte page and fill out the feedback form.

Beeline subscribers are served by the operator completely free of charge, regardless of the current location or the established tariff on the SIM card. It is enough to make one call for a consultant to solve all your communication problems.

Help Tele2

The main difference between the Tele 2 operator and the “Big Three” is the division of numbers by region. Of course, if you call from your Tele2 phone number, the operator has a single free short support number. But if you need to call from another operator, or from a landline operator, then each region has its own separate number.

You can also get a free personal consultation through the operator’s website. To do this, you need to go to the support section. The connection with a consultant occurs quite quickly.

The operator assures that the support call time is the shortest among other operators. Tele2 also became the first mobile provider to offer its subscribers not only online chat consultation on the website, but also through the most popular instant messengers - Viber and WhatsApp.

Features of communication with live consultants

Before starting communication, a bank representative, as a rule, requires identification of the client. Therefore, before calling a “live” Sberbank operator, you need to prepare a passport, as well as an agreement with the bank with all attachments and additions, in order to inform upon request:

• personal information with identification data;
• a codeword;
• number of the agreement with the bank, as well as the plastic card (if the call is related to card products).

It should be remembered that neither the automatic voice assistant nor the “live” operator has the right to ask for the PIN code for the card.

How to contact a live Sberbank operator

The simplest option is not to take any action after connecting to the automated voice consultant, but simply wait.

In this case, the answering machine will name all the menu items, several times persistently ask you to name a term, keyword or question that needs clarification - and, without receiving an answer, will automatically switch the conversation to a “live” operator.”

The disadvantage of this method is that it may take a long time to connect with a bank representative.

Another option is to immediately respond to the automatic voice assistant’s suggestion with “operator.”

or
“how to turn off the voice assistant”
. In the first case, the answering machine can further clarify - do you really want to switch to the bank operator? Moreover, this sometimes has to be confirmed more than once. In the second case, as a rule, switching to a “live” operator is carried out immediately.

The third method is sequential selection of menu items. After you reach the hotline, you need to press 3, then 0, and then wait a little. If you want to get emergency advice on the use of bank cards, press 3, 0 and 1 in turn. To quickly and freely consult a “live” operator on other issues, press 3-0-0.