How to contact the Letai operator - hotline numbers

Among telecom operators in Tatarstan, Tattelecom is the most popular.
The company has earned a positive reputation due to its quality services and attractive cost of service. Subscribers have access to a wide variety of telecommunications services - voice calls, network connections, interactive television. The organization has set a goal - to create a developed system of public wireless networks that allow using the Internet in public places. According to statistics, the number of users reaches 1,800,000 people. An official website is provided for clients, where contacts, current tariff plans, and reference materials are published. If the information provided is not enough, the contact center will help resolve your questions. Consultations are carried out in several ways.

Tattelecom hotline number

All clients have access to the information center +7(843) 222 22 22 , whose employees provide advice on tariffs or services. To relieve the load on the main hotline, an additional number is provided : +7(843) 118 08 11 . It will allow you to get support when operators take a long time to respond. In addition, the phone helps solve technical problems. It is recommended to call when the Internet speed drops, the network is interrupted, etc. problems.

You can make calls from any phone – landline or cell phone. Short numbers are available especially for Tattelecom subscribers - 118 18 and 118 08 .

A separate hotline is provided for corporate clients +7(843) 238 00 00.

Calls to the listed numbers are made free of charge (from the territory of Tatarstan). For other regions of Russia, outgoing calls are paid. Today Tattelecom provides telecommunications services only to the population of one republic. To save money, you can use additional communication options. For example, call from the WhatsApp or Viber application at +7 (902) 718 22 68 . Internet access is required for conversation.

How long to wait for a response from a specialist

The waiting time depends on the contact method used by the client. The response speed on the hotline varies at different times of the day. They usually answer right away, but during peak hours you have to wait a few minutes.

They usually wait no more than 5 minutes for a response from the social network administrator.

The feedback function is used by clients who do not need a quick response and can wait. But the response in online chat is almost instantaneous.

How to send a message to Tattelecom?

1. By email. Write a request to [email protected] . Provide a description of the situation and attach the necessary evidence. The information center accepts wishes, questions, and complaints.
2. Via chat. Open the "Support Service" section. At the bottom of the page there is a blue button to open a dialog box. Write a message and click “Send”. Operators resolve issues in real time.
3. Through electronic reception. Open the “Feedback” section and fill out the blank form. Appeals are processed within 1 day. Complaints, reviews, questions are accepted.
4. Via a mobile application. The company has developed an application for convenient management of telecommunications services. Install the free “Fly” program on your phone and ask your question.

An additional communication option is social networks. The Tattelecom company maintains official pages on which lucrative offers, important announcements, and the latest innovations are published. Comments are open for community members to express their opinions regarding the quality of services or ask questions. Any request will be reviewed by the group leader. Subscribers are recommended to subscribe to Facebook, Odnoklassniki, VKontakte pages.

Tariffs for mobile communications and Internet

Tariff plans of the Letai operator are divided into two categories - for a smartphone and for a modem. Let's look at them in more detail.

"Everything is fine"

We have a tariff plan with a small subscription fee - only 6.5 rubles / day. Its content:

• Mobile Internet – unlimited;
• Calls to Letay operator numbers – 700 min;
• Calls to other mobile and landline phones in Tatarstan – 300 min;
• SMS to Tatarstan numbers – 100 pcs.

The daily limit for traffic distribution is 1 GB. But it is expanding with paid ones and “Share Internet +3 GB”. The cost of calls within Russia is 4 rubles/min, sending SMS to other Russian numbers is charged at 2 rubles/piece.

"Batyr 2.0"

Tariff plan for talkative subscribers, including those who actively use the mobile Internet. The traffic on the tariff is unlimited, with a distribution limit of 1 GB/day. Voice communications are represented by unlimited calls to Letai numbers and a package for 1000 minutes for calls to other city and mobile numbers in the Republic of Tatarstan. This also includes two SMS packages - 1000 SMS/month to Letai operator numbers and 1000 SMS to numbers of other local operators. Intercity within Russia costs 4 rubles/min, sending SMS to other regions costs 2 rubles/piece. Subscription fee – 16 rubles/day.

"Family cashback"

Tariff plan with a subscription fee of 9 rubles/day. Includes unlimited use within the Letai network and 200 minutes to mobile phones and landline numbers in Tatarstan. Subscribers also have access to unlimited internet and a package of 100 SMS to all local numbers. Intercity is charged at 4 rubles/min, sending SMS throughout Russia is 2 rubles/piece. When connecting additional subscribers under the “Family” option, a 10% cashback is credited to the current number monthly.

The remaining subscribers within the family group must be served on any other tariff plans, with the exception of the “Family Cashback” tariff.

"Atlichny"

Precisely “Atlichny” – and this is not a typo. This name hides a tariff plan without packages of minutes. But there is unlimited mobile Internet here. The tariff audience is active Internet users who do not need to make calls. The subscription fee is only 5.5 rubles/day - no other operator will offer such conditions. If you need to make a call, a local call will cost 0.55 rubles/min, long-distance – 5 rubles/min. Sending SMS within Tatarstan – 0.55 rub/piece, within Russia – 2.5 rub/piece.

"Own 2.0"

Tariff plan from the Letai operator with a subscription fee of 9 rubles/day. It includes the following packages (per month):

• Calls within Tatarstan – 200 min.;
• Mobile Internet – unlimited;
• Calls within the network – unlimited;
• Calls within Russia – 100 minutes;
• SMS within Tatarstan – 100 pcs.

Calls within Russia over the limit – 4 rubles/min, SMS to other Russian numbers – 2 rubles/piece. The audience of the tariff is silent subscribers who need inexpensive long-distance calls. To do this, they are allocated 100 minutes per month.

This tariff plan is suitable for those who prefer communication via the Internet and SMS. For example, it can be recommended for people with disabilities who actively use the SMS channel due to absent or poor hearing. The subscription fee is 12 rubles/day, it includes:

• Internet – unlimited;
• Outgoing calls to Fly numbers – unlimited;
• Outgoing calls to other local mobile phones and landlines – 20 min/day;
• Sending SMS within the region – unlimited.

Intercity within Russia – 3 rubles/min, SMS within Russia – 2 rubles/piece.

"New standard 2.0"

Tariff for active SMS communication and short calls within the home region. It includes 1000 SMS and 50 GB of mobile data. Calls lasting up to 2 minutes within Tatarstan are free, from the third minute – 1.5 rubles/min. Intercity within Russia – 3 rubles/min, SMS within Russia – 2 rubles/piece. Subscription fee – 7.5 rubles/day.

"Magarif - Enlightenment"

Tariff plan for schoolchildren, created for the 140th anniversary of the birth of the classic of Tatar drama and public figure Galiaskar Kamal. On board the tariff is 3 GB of mobile Internet, 140 SMS within Tatarstan, 140 minutes within the network and 140 minutes to other numbers in the region. Subscription fee – 140 rubles/month.

Tattelecom support via account

Login form.

Tattelecom has created a personal section for clients. Using it, it is convenient to control your account status, connect additional services, and change your tariff plan. Thanks to the simple interface, the functionality is clear even to novice users. To visit the office, open the section of the same name on the official website or install the mobile application. If any difficulties arise, please send an email via the “Technical Support” section.

Letai operator number

In addition to federal telecom operators, in certain regions of the country services are also provided by regional providers. Today it is difficult for them to compete with large market players, and their number has decreased significantly in recent years. However, among them there are operators that are significantly popular among subscribers.

One of such companies is TATTELECOM, which provides cellular communication services under the Letai brand in the Republic of Tatarstan. Today we will tell you how Letai subscribers can contact operator support via a short number or online, find out their number, change the tariff, and how to set up services.

How to submit a complaint?

Tattelecom constantly improves the quality of service and listens to customer opinions. Therefore, a form for submitting complaints is provided. It is located in your personal account and in the mobile application. To ensure your claim is processed, please provide your full name, contact details and a detailed description of the problem. Business style without profanity is preferred. The consultants will soon review the problem and send a response by email. An additional option for filing a complaint is via the hotline.

On what issues will support not be able to help?

Technical support staff do not provide advice on the services and tariffs of other mobile operators and do not resolve issues of fraud.

Most answers to questions can be found on the website. Contact center employees periodically remind citizens about the possibilities of their personal account. Here you need to select the appropriate section “Services for home or business”. Then you need to select a subsection - Internet, television, mobile communications or telephony. Each subsection has a “Questions and Answers” ​​section. You can find a lot of useful information here.

Useful commands

When using a cell number from the regional operator “Letay”, subscribers can use convenient short USSD commands, allowing them to receive the most necessary services. For example, you can find out your balance using * 100 #, and your tariff * 116 * 100 #.

When using commands, subscribers can not only receive reference information on their number, but also manage services. So, if you need to change your tariff or activate a service, you can do this without making calls or connecting to data. Our table shows the most popular USSD for Letai subscribers.

What is available for Letai subscribers

More than seven hundred thousand subscribers are already using the operator’s services, which means that every fifth resident of the region uses the services of Letai. Despite the fact that the operator is regional and does not have its own network in other regions, subscribers can use communications while traveling throughout the country, thanks to the company's roaming partners. Also, when traveling abroad, subscribers can use the services and also save with additional options.

Among the operator's tariff offers, each subscriber can find a profitable option for themselves. Communication is provided in two standards - GSM and LTE. When using the Internet from your device, the available traffic can be used on a network of any standard, however, it is worth considering that the 4G “Fly” coverage is the maximum in the republic.

The line of offers for the mass market now includes more than a dozen tariffs, three of which with unlimited Internet. But for business, Letai offers more than ten tariff packages that allow you to choose the best solution for each employee.

The operator’s advantage is also that subscribers have access to not only cellular services, but also fixed-line ones. Of course, when using several services simultaneously, the subscriber receives discounts. This is especially true for business, since the company has a full range of modern communication services available.