Probably everyone who has a “pipe” of this network has encountered the problem of getting through to the Kyivstar operator. And often only communication with a living person can help solve a problem that suddenly arises out of the blue. Not everyone is ready to delve into the personal account of this operator to understand why the amount from their account disappeared so quickly. Although, if you install the My Kyivstar on your smartphone, then some questions to the operator will be resolved.
So how can you get through to a live Kyivstar operator on the hotline, and not listen to the endless stories of an answering machine with an exotic name, what to press and where, and get an answer to your question, even if it is not in the menu of a mechanical voice?
Calling an operator from a mobile phone
Kyivstar subscribers can call the operator from their mobile phone absolutely free of charge, regardless of the tariff or connected services. You need to do the following:
- On your mobile keyboard, dial the short number 466 , and then press the call button.
- Once connected, the answering machine will begin speaking. You can listen to all the points, but you can simply press number 2 (the section provides information on your number).
- In the new menu, click again 2.
- Next, click on the number 9 , which will connect you to the operator.
For subscribers with a contract connection, you must press number 3 , and then select item number 9 .
Please note that the lines are quite often overloaded, so the waiting time can be up to 15-20 minutes.
How to borrow money on Kyivstar? Extra money service
If you run out of money in your account, you can take out a loan. After ordering money, you will be able to actively use the services of the mobile operator - call, use the Internet, send messages, etc. In order to order money on Kyivstar, just send a request *117*X and the call button. X – the amount you want to top up your account with: 15, 25, 40, 55, 75, 100, 150 UAH.
Please note that if you do not have money in your account and need to call, you can use or “throw off the homeless”. To send a request, dial *130*380XXXXXXXX# and the call key.
Calling from a landline
For calls from a landline phone and for subscribers of Ukrainian mobile operators, there is a special number 0 800 300 466. Call it and follow these steps:
- Choose language;
- As soon as the answering machine starts speaking menu options, press 9;
- then click on 1 (for subscribers with a prepaid tariff) or 2 (contract);
- wait for connection.
Please note that calls to this number are not charged only for subscribers of Ukrainian mobile operators.
How to call the Kyivstar operator: hotline numbers
How to call the Kyivstar operator: hotline numbers.
There are several ways to contact an employee.
today, 10:22.
Read in Ukrainian.
How to call Kyivstar2.
How to contact Kyivstar from a landline or another operator’s number3.
Solving problems without contacting the operator - USSD codes4.
How to contact the Kyivstar operator online5.
Answers to the most popular questions (FAQ)6.
Brief conclusion.
It is not possible to call the Kyivstar operator directly.
To do this, you will need to initially “communicate” with the robot.
A simple algorithm of actions will allow the subscriber to contact a live person for a full consultation.
Very often, subscribers of all operators, including Kyivstar, complain that they cannot reach the call center for advice.
This problem is justified by several factors: overload of the service (there are no available operators), not the easiest mechanism for dialing a living person (it often happens that help is required from an operator, and not from a robot), lack of a network and Internet connection.
Let’s look at how to reach an assistant next.
How to call Kyivstar.
The most difficult time to reach a call center will be for subscribers with a prepaid tariff package, because there is no single (standard) algorithm.
For example, if the user does not have money on the card, the machine will first recommend replenishing the account, and the beginning of the difficult path to the treasured operator will already be changed.
Thus, the subscriber will have to go through these “7 circles” to reach a living person:
call 466, listen to the answering machine;.
after the words “go further”, enter the number “2”;.
Once in the start menu, you need to press “2” (it is not necessary to listen to the robot);
press “9”;.
if we come to the phrase “there are still questions - press “9”, it means there are not many left, click this number;.
We wait until a free operator appears (the hotline is usually busy).
You can also call the number: +380-44-466-24-66.
If we call the operator very often, the waiting time may automatically increase.
For Kyivstar contract subscribers the system is slightly different:.
call 466;.
press “3”;.
Next, enter the number “9”;.
We are waiting for the operator's response.
An alternative number for contract employees is +380-44-466-44-06.
This also applies to those subscribers who need technical support (the contact does not charge money).
To contact a specialist regarding home Internet and telephone (fixed line), you need to call 0-800-300-466.
How to contact Kyivstar from a landline or another operator’s number.
If a subscriber wants to get advice from the Kyivstar operator, but he has no connection, has lost his SIM card, or for some reason is unable to contact from his Kyivstar, it doesn’t matter, you can call from another phone.
In order for the support service to hear the message, contact the number 0 800 300 466, then select the language, enter the number “9”, click on “1” (for “free” subscribers) or 2 (for contract employees), wait for the operator’s response.
You can make a call from Vodafone, Lifecell and even from a landline.
In addition to the long number, there are several short ones (to solve specific problems):.
433 (top up account);.
444 (entrance to the services menu);.
455 (detailed information about balance);.
477 - IVR (interactive answering machine system).
Solving problems without contacting the operator - USSD codes.
Each of the three “giants” of the Ukrainian mobile network is trying to make life as simple as possible for themselves and their subscribers.
To do this, new USSD codes are constantly being introduced, by typing which you can get answers to the most frequently asked questions, for example, “What is my tariff”, “How many megabytes of Internet are left”, how to connect or disconnect the service, etc.
The most common USSD:.
*111# - check money in account;.
*112# - checking the list of services that remain (volume of free minutes and bonuses);
*117*1# — order a loan (maximum available amount), the service is available in roaming;.
*117*10# — 10 hryvnia on credit;.
*124*(amount)*(subscriber number)# - transfer of money to another card (when transferring from 20 hryvnia, confirmation will also be required - *125#);.
*132*(friend’s phone number)# - request to top up your account;.
*100# — order a service;.
*252# — check internet megabytes;.
*130*380 subscriber number# - send “homeless” (call me back, please);.
*134# — top up your account using a credit card;.
*161# - find out my number.
To check “Kyivstar Home Internet” you need to enter *460#.
How to contact the Kyivstar operator online.
To get help from a Kyivstar specialist, you don’t have to call the help desk using the phone.
You can simply visit the official website of Kyivstar.
Most subscribers will find answers to their questions here, even without calling: tariffs, number porting, mobile Internet, 4G, roaming, services and much more.
To contact the operator, you need to find the consultant’s face in the lower right corner on the main page with the caption “Help?” and click on it.
Next, you will see a free “Enter your question” field.
We communicate with the operator.
Also, each Kyivstar subscriber can visit the My Kyivstar personal account.
If you haven't registered yet, no problem.
This can be done in just a few minutes.
Go to the registration page, enter your active phone number (you won’t be able to register without it), click “Next”, wait for the password in the SMS, enter it, you’re done.
To do this, you can download the application.
This can be done in:.
App Store (for iPhones);
Windows Phone Store (for PCs and laptops).
After logging into “My Account”, the subscriber can use the Online Assistant service.
To do this, click on the “Feedback” label and select the consultant’s image.
This system operates around the clock.
Answers to the most popular questions (FAQ).
Where did the money go from the Kyivstar account? Before calling and arguing with the operator, you should think carefully about where the money could have gone.
Option one - they were “gobbled up” by the minus that was on the account (this is especially true for subscribers who have an automatic loan service).
Option two - they went to automatically pay for the tariff package (or to pay for daily services).
Most often, the operator informs the client about such things, but sometimes the messages do not reach.
Why can’t I reach the Kyivstar operator? Some subscribers complain that after “7 circles” of communication with the robot, the operator still does not pick up the phone.
Few people know, but call centers are far from rubber and are designed for a certain flow of clients.
Sometimes there are few calls, but most often all the lines are jammed, and you can wait about 2-3 minutes for a free employee.
If the operator is absent for more than three minutes, you should be patient (in 99% of cases the operator answers within five minutes); if your nerves can’t stand it, you should contact an online consultant.
What to do if you can’t contact the operator, but urgently need it? If for some reason it was not possible to contact the call center, you can contact directly the subscriber service center - the Kyivstar office.
There are a lot of such centers in Kyiv and throughout Ukraine; addresses can be found on the company’s official website.
How to talk to the operator if you can’t contact him? If for some reason none of the above methods work, and it is not possible to visit the Kyivstar store, you should ask a passerby or friend for a mobile phone and call 0 800 300 466, detailed instructions are listed above.
Brief conclusion.
Ukraine in 2021 did not stand out for any high-profile innovations in the field of mobile communications, but the phones still worked.
Despite the boring stability, many subscribers have a number of “funny” problems that only the operator can solve.
You won’t be able to contact him directly, so a simple inquiry can turn into a whole adventure.
You can connect to the operator using several telephone numbers, including the universal 466 number.
If you can’t talk to a call center representative, you can visit the service center (offices are listed on the company’s main page, as well as contacts).
There are a lot of such centers in Kyiv.
Nikolay Derkach.
mobile operator.
Calling an operator while roaming
When traveling abroad, you often need to find out information about the tariff or enable/disable any services. For Kyivstar subscribers outside the home zone, calls to the operator are available absolutely free of charge. There is no connection fee. The subscriber only needs to perform one action - dial the combination *105*466# . In a few minutes you will receive an incoming call from the operator. Please note that the incoming call will be made from the number +380-67-222-24-66 .
What issues can be resolved
By talking by phone with a Kyivstar consultant, you can resolve a number of issues that would be time-consuming or difficult to resolve using an independent set of commands. Among other things, you can call Kyivstar for:
- blocking or unlocking your SIM card
- clarify the status of your number and tariff
- obtaining information about the account status
- find out and change the tariff plan
- connect or disable additional services
- find out what services are connected to your number
- make a request for statistics on conversations with payments
- refill
- resolving controversial issues
Kyivstar, https://delo.ua/business/kievstar-339416/
Kyivstar
Alternative options
One of the latest innovations is an online consultant on the company’s official website. To contact him, you just need to click on the icon at the bottom of the site that says “Online consultant”, and in the window that opens, enter the name, subject and message. The first available employee will answer you immediately.
You can also always write to the communities. The operator has official accounts on the following social networks: Facebook, Twitter, Instagram. And to receive the latest news, you can install a special Kyivstar application on your mobile phone (there are versions for iOS and Android).
My Kyivstar
Convenient service My Kyivstar is a program for smartphones and a personal account on a PC that allows you to control your number. The application can be downloaded on the website or log into your personal account on your computer. The operator makes it possible to see online all connected services, account balance, bonus account and tariff conditions. The application user can learn about all tariffs, promotions and changes in his personal account.
The application allows you to solve issues related to mobile communications from anywhere in the world by connecting to the Internet. A convenient service allows you to top up your account, change tariffs and connect/disconnect from services.
The program on a smartphone solves the problem of balance control - in your personal account you can immediately see all account balances, including SMS, Internet and bonus minutes.
The program also has access to a store where you can choose mobile phones, accessories and devices for Internet communications.
Service numbers and commands "Kyivstar"
Typical problems can be solved using service commands. These are combinations, after dialing which subscribers can automatically activate or deactivate a function, view its status or obtain other additional information. Using fast USSD requests saves time. They work almost instantly and can be used around the clock. Popular queries are presented below:
Please note that some combinations for ordering services are paid. We recommend that you first find out how much money is required to activate a specific service. Additionally, there are separate combinations for working with voice mail on Kyivstar, namely:
If you have problems with your tariff plan, do not hesitate to contact your operator. Specialists are ready to lend a helping hand and answer your questions regarding Kyivstar mobile communications.
Other ways to contact support
It’s useful to know that you can get help not only by calling the call center.
All necessary information can be provided by the employees of the subscriber service center. Contact the official Kyivstar representative offices at your place of residence and get an answer to your question. This is far from the only alternative method. For example, the online chat bot Zoryana can easily solve any problem related to mobile communications. and check her competence yourself.
A very popular place to resolve issues is the My Kyivstar self-service system. Having a smartphone, tablet, or computer at hand is a good option for overcoming difficulties.
