Rostelecom technical support number for individuals and legal entities

To help its customers, Rostelecom has created an operational user support service. It not only accepts applications for installation or configuration of communications, but also answers the most pressing questions of users. Technical support staff work around the clock. Separate numbers are provided for different questions and categories of users. Among them there are also short ones designed for calls from a Rostelecom home phone.

To connect to the Internet, telephony or television, the client does not have to go to the provider’s office. You can order a visit from specialists to connect to the desired address online. Specialists transfer the client to a manager responsible for drawing up a contract for communication services.

General Rostelecom support numbers

When you can’t solve the problem yourself, the best solution is to get advice from a telecom operator specialist. Large call centers operate in large cities, collecting applications from all settlements in the region. For the convenience of users, the developers have allocated their own phone number for each service and appointed specialists responsible for specific tasks.

Dividing the support service into many departments allows users to solve problems within a few minutes. Rostelecom main technical support numbers:

8-800-100-08-00 – it is used for questions about connecting services;
8-800-181-18-30 – number for consulting already connected subscribers on technical issues.

Each region has its own numbers separately. They can be found on the official website of Rostelecom – rt.ru. When going to the main page of the resource, it redirects clients to subsections, depending on the location. For example, if you go to the website of a provider from the Moscow region, you will automatically end up at https://mosoblast.rt.ru.

Free Rostelecom technical support numbers, number 8800

The company has different macro-regional branches, each of which has its own contact information. Regions served:

Far East;
Siberia;
Ural;
Volga;
South;
Center.

Contact information can be found on the portal https://www.company.rt.ru You can contact the representative office of a specific branch with questions.

But it’s easier to contact Rostelecom’s single toll-free hotline number, which is free and 24/7.

For questions on television and the Internet, as well as to the sales department: 8 800-10-00-800.

Number 8 800-10-00-800 is the main Rostelecom hotline number. If you don't know where to turn, contact here.

For questions regarding mobile communications, you need to contact the following Rostelecom support service number: 8 800-18-11-888.

How else to call Rostelecom technical support:

Physical support persons: 8800-450-0-150;
Legal support persons: 8800-200-3-000.

Here is a list of a few more 8800 numbers you can call:

8800-100-25-25 – conclusion of an agreement with Rostelecom in automatic mode. For individuals;
8800-200-00-33 – a single reference number for any region;
8800-181-18-30 and 8800-707-18-00 – information and reference service;
8800-181-18-77 – hotline of TP “Premium”.
8 – automatic maintenance system. You can get information about city codes, tariffs, the location and operating hours of sales centers. Oral complaints and applications are also accepted. Additional number 8495-727-49-07.

The following numbers are available for the entire territory of the Ural Federal District and Perm Territory:

8800-300-1800 or 118-00 for mobile – combined number of help services;
8800-300-1801, (118-01) – information desk for fixed-line subscribers;
8800-300-1802, (118-02) – information desk for mobile subscribers;
8800-300-1803, (118-03) – for subscribers of “Interactive TV” and “Home Internet”;
8800-300-1805, (118-05) – a single reference sales group (you can leave a request for connection or get acquainted with information on tariffs);
8800-300-1811, (118-11) – support for corporate clients.

Some short numbers that you can call from your mobile phone may also be useful:

118-88 – you can find out the balance on your phone;
118-09 – free information;
118-99 – paid information service;
118-71 – if you need to order a long-distance or international call for your home phone;
8-125 – Rostelecom repair service.

There are also fax numbers:

+7 – to receive complaints from users;
+7 – general department.

Short numbers

List of operator short numbers with task descriptions:

You can find out the number's balance by dialing the combination 118-88.
To consult with a specialist from the Rostelecom repair bureau, you need to call 118-25. This number is intended to call a specialist if the equipment fails or there is a wiring fault.
Home phone subscribers can order international and long-distance calls by calling 118-71.
You can contact a specialist at the free help desk by dialing 118-09. Paid service is available by calling 118-99.

For each region, the numbers may differ, so information on a specific city should be viewed on the company’s official website. They are usually at the top of the page.

How to register and login?

It will not be possible to register an email in the usual way: to connect to the service, you will have to visit the provider’s office and conclude an agreement for the provision of the service. However, if you are already a Rostelecom client, the procedure is simplified and only an additional agreement to the employment contract related to e-mail is concluded.

Once the contract is concluded, you will be given a registration card. Using it, you can log in to the email account of Rostelecom OJSC and configure the operation of the mail program.

You can work with your e-mail through any browser, you can use any email programs and applications.
You can also check your mailbox on the provider’s official website. Here, on the website, you can set up your account - for example, set filters that will sort your correspondence into folders.

Alternative ways to contact Rostelecom support

Sometimes you can’t get through to Rostelecom. If you don’t have time to wait for a response from a free operator, you can leave a request on the company’s official resource at lk.rt.ru/?action=feedBack. To get help, just fill out a few fields. The consultant will call you back to the number you left within an hour.

Rostelecom provides comprehensive services to its customers using main and additional numbers. To always stay in touch with consumers, the company has developed a free consultation system for subscribers from anywhere in the country.

READ What to do if your home phone from Rostelecom does not work?

Instructions - how to find a support number for your region on the official Rostelecom website:

Follow the link https://rt.ru.
Open a list of cities - the button is located at the top of the site.
Select your locality or region from those proposed. Hot support phone numbers and other contacts will be updated on the website.

On average, call center operators answer a customer’s call within 1 minute. The user can contact us regarding service, setting up the Internet or television, or choosing the best tariff. If the manager cannot answer a question or solve the subscriber’s current problem, he redirects the call to an employee of the required department.

Other communication options

But customer support is not limited to just calling an operator on the phone. All communication options are available on the company’s official website: through social networks, online chats, email, office or instant messengers. There are also answers to frequently asked questions in the following sections: mobile communications, home telephone and Internet, interactive television. It is quite possible that in these recommendations you will find a solution to your problem.

On the main page of the portal there are all tariffs for your region. You can apply for connection online. And company representatives will contact you soon. So many questions can be answered by simply visiting the company’s portal.

Subscriber's personal account

You can get to the Rostelecom subscriber account at https://lk.rt.ru. After completing a short registration, you can independently:

Change the tariff plan;
Connect and disconnect services;
Check and control balance;
Print receipts;
Set up Autopayment;
Pay bills without commission;
Link your account to social networks and much more.

To register, you will have to fill out the fields: Full name, contact information, region and enter the code from the picture. The whole process will only take a few minutes, but will provide many benefits of using the office.

For convenience, you can download the free mobile application “My Rostelecom” to your device from the AppStore or GooglePlay. Thus, all information will be available to you at any time and anywhere, all you need is Internet access.

In addition, you can contact the technical support department via online chat in your account.

The only drawback of this option is the likelihood of forgetting the password to access your account. But there are no special problems here either. You will need to enter the email address or phone number you entered when registering, and they will send you a new password.

Online customer support via chat

Online chat is built into the user's Unified Personal Account. You can ask a question in real time. This is similar to communicating by phone, but for some this option is more preferable. Sometimes it is easier to formulate a thought in writing. You can always re-read what questions will be asked, and the operator's answers will be recorded.

If you are not registered in the subscriber’s personal account, you can use instant messengers: Viber

https://chats.viber.com/rostelecom/ru

or Telegram

https://t.me/Rostele_bot

If you don't have these apps installed, you can download them for free. There are shells for both computers and mobile devices.

This option may seem the most convenient, since it does not require any registration or personal communication.

Email

You can also contact Rostelecom's technical support service via email. The feedback form can be found on the website. You will have to fill out the fields: Full name, phone number, email, select the topic of the question and the region of appeal, and also ask the question itself. Mail is checked regularly, so your question will not remain unanswered. But, of course, this is not the most efficient way to contact. And if your question is urgent, then it is better to choose another method of communication with the consultation center.

Head office email

Also, each macro-regional branch has its own email address. All contacts are on the official portal.

Technical support service on social networks

Official technical support groups can be found on all the most popular social networks: Twitter, Facebook, VKontakte, Odnoklassniki, Instagram, Flickr. You can go to them from the Rostelecom website page or use the search for the network in which you are registered. Every day, technical support operators answer questions in groups.

For example, a Facebook group contains all the basic information about a given company. You can even top up your account for services.

In addition, the subscriber is always aware of bonuses and promotions that are posted on social networks. After all, a user rarely visits the official portal, and if he has a profile on a social network, it is much more convenient to follow the news.

Even if you are not registered on a social network, you can go to the corresponding sites from the Rostelecom portal by clicking on the icons. In this case, the information will be available to you. But asking questions won't work. To do this you need to have an account.

Support from Rostelecom for legal entities

Individual entrepreneurs in Moscow call the number for communication issues. Each region has its own support number. On what questions can you contact Rostelecom specialists to receive feedback:

Issues of organizing uninterrupted communication for business. This parameter affects the work of any company and affects the quality of its services. All issues regarding connection and quality of services provided are resolved by Rostelecom employees as quickly as possible.
Business Online support. This solution was designed to quickly eliminate downtime caused by equipment malfunction.
General issues. All Rostelecom subscribers receive up-to-date information on new tariffs and terms of service.

A support employee can tell you about using your personal account, track your accounts online, or help you register in the system.

There are questions that a specialist cannot answer online. It concerns serious technical failures of the router or other equipment. In this case, the presence of a repair and adjustment specialist is necessary.

—Important— In order to get help from a Rostelecom employee as quickly as possible, you should make a list of questions regarding the current situation or difficult situation in advance.

Individual entrepreneurs can call support at 8. This is convenient for business owners who urgently need to solve problems that have arisen with the provision of communication services. Consultation and assistance can be obtained at any time of the day.

Pros and cons of technical support

Rostelecom is both an Internet provider and a telecommunications company that has created a wide network of specialist support for its subscribers. You can ask for help at any time, as the service operates around the clock. It doesn’t matter which service you are interested in: interactive TV, telephone or Internet – you will be provided with qualified support.

Among the advantages, the following points can be noted:

Rostelecom has 24/7 technical support;
Calls within Russia from landlines and mobile phones are free;
The call also works in roaming;
Requests related to line repair or troubleshooting are carried out very quickly;
Issues related to tariffs are also resolved quickly.

However, there are also disadvantages:

Sometimes you have to wait a long time for the operator to respond;
If the operator does not know the answer, he redirects to another specialist. It is not always fast and effective;
A specialist will not be able to solve the problem if it is related to a hardware problem.

Rostelecom, technical support phone: 8 800-10-00-800 (toll-free hotline). Next, we’ll look at how else you can contact the call center.

Features of contacting Rostelecom support service

You can call general Rostelecom numbers from a smartphone or landline. In addition to connecting home numbers, the company offers favorable rates for mobile communications.

Features of communication with Rostelecom technical support:

To save time, it is better to contact a specific service department. Otherwise, the operator will redirect you to another manager, which will increase the waiting time.
You need to find out the essence of the problem in advance and check the obvious solutions - reboot the router or turn it off and then reconnect the communication cable. Only after these manipulations should you call support.
Before calling, you can look at the list of the most popular questions - it is located on the provider’s website.

READ 7 ways to find out your mobile number in Rostelecom

Using the general number, the subscriber can receive a personal account statement or find out about expenses for previous months of using the company’s services. During the communication process, the consultant informs about current promotions and discounts, and can provide up-to-date information on service. If you are roaming, dial +7 800 181-1888. This is the mobile phone number of the operator.

—Important— Separate communication lines are provided for individuals and organizations.

When calling the provider, the user spends a minimum of time waiting for a specialist to answer. Operators quickly resolve subscriber problems. This is possible thanks to the Rostelecom multi-channel telephone line. It works at any time of the day, including weekends. The subscriber can contact a consultant and receive a quick response even at night.

—Important— In some regions, at certain times of the day, the workload on operators increases, so customers may have to wait several minutes for a response. To prevent such situations from arising, experts recommend contacting support in the morning.

How to enter your Rostelecom personal account

The personal account of a Rostelecom user opens up great opportunities. It simplifies the use of the company's services. From your account you can quickly contact the operator and see details regarding the services used. The Rostelecom office also performs service disconnections and connections.

How and what to spend Rostelecom bonuses under the bonus program?

Click on the button “Login to your Rostelecom personal account”

An authorization form will open.
For registered users, you must enter the phone number or email address and password specified during registration.

For convenience, you can enable the “Remember me” function.

You can enter your account using your personal account number. It must be linked to a user account. If this was done during the previous use of the account, then instead of the login and phone number, you can indicate the personal account number.

If a personal account has not been linked to an account, you will not be able to log into your account using it.

You can log in using your phone number. This is the most convenient way. Usually it is not always possible to remember logins and email addresses, but you always have your phone at hand.

To enter the office, you must:

Enter your phone number in the login form. Pointing format +7.
Enter the password specified during registration.
Click “Login”.

After this, you will be taken to the office.

Phones by city

You need to call the all-Russian Rostelecom support number - 8 if you do not have access to the Internet and the local website does not respond. It works in any city in the Russian Federation and, if necessary, you will be transferred to the hot support line in your region.

A separate communication line for any questions from Rostelecom subscribers for St. Petersburg is 8 118 09. It is intended for calls from a landline telephone.

—Important— For residents of the capital and Moscow region, the number is 8 (495) 727 49 77. If you need to draw up an agreement, choose a tariff or activate a service, the user can dial 8 800 100 25 25.

In Moscow, you can get advice from the Rostelecom operator by calling 150 from your mobile phone. The subscriber receives the following information:

possibility of changing the tariff;
reason for writing off funds;
ways to configure equipment;
the reason for turning off the television or reducing the Internet speed;
ordering additional services;
ways to eliminate errors that have arisen.

User account.

In order to contact technical support, you must log into your user account. It's very simple. For the convenience of the user, a free mobile application has been developed for your mobile device from the application store.

This way you can contact the company’s technical support at any time convenient for you. You just need to have access to the World Wide Web. The only downside is that you can simply forget your account password. But even if you have forgotten your password, it is easy to recover it using email and phone.

Mobile communications Rostelecom

Users who have connected to the Rostelecom mobile network can contact the operator without access to the Internet or personal account. To do this you need to type:

0111

Mobile subscribers can dial a special USSD command to receive all the necessary information. Instructions:

Open the phone book.
Enter the combination *111#.
Press the call button.

You can get answers to common questions in the “Subscriber Assistant” mobile application. The program gives the user detailed instructions for setting up the equipment and checking it. Through the application you can learn about new services and options.

About the service

Rostelecom mail is somewhat different from our usual services of this kind. Here are a number of interesting features of the service:

Each registered mailbox is assigned a telephone number. Thus, you will not need to advertise your personal data again
E-mail is equipped with fax and answering machine
All messages, both incoming and outgoing, are thoroughly scanned by antivirus
The service has built-in spam protection. We know that some letters may end up in this category by accident - in this case, the provider suggests changing the settings and excluding your address from the scanning list
The maximum message size you can send is 25 MB, the maximum attachment size is 17 MB
The mailbox itself can have different capacities - the subscription fee directly depends on this

Email

Of course, today there are faster and more convenient ways to contact Rostelecom operators. However, some cases require sending an email. Therefore, it is worth knowing the addresses in various directions.

For individuals

If you are an ordinary client who uses the Internet, television or telephone at home, then you need to use the following address: [email protected] .

For legal entities

If you represent a company or are an individual entrepreneur using the products of Rostelecom PJSC, then the following email is intended for you: [email protected] .

For the media

A separate address is provided for inquiries from the press. Anything related to media, advertising, etc. must be sent to E-mail: [email protected] .

For complaints

If you have any complaint, you can submit it to the previous email addresses. The main thing is to choose mail of the correct category (for individuals or legal entities). You can freely formulate a message, describing the situation in detail, and also attach all the necessary evidence in the form of files or other things.

For residents of Europe

Finally, let's consider the email address of the European representative office of PJSC Rostelecom. The office itself is located in the city of Geneva, Switzerland. And you can send your message there by mail: [email protected] .

Phone in St. Petersburg

The Rostelecom St. Petersburg support service works around the clock for users of the city of St. Petersburg and the region. You can reach the operator and solve the problem by phone: 8800 1000800 (Figure 4). The technical service is available around the clock and provides high-quality service support to customers.

Figure 4. Rostelecom St. Petersburg technical support phone number

To resolve the issue as quickly as possible, the user will need to provide passport data. In addition, by contacting Rostelecom’s official support service to connect additional paid services, the client will be informed of the cost of the ordered service.