How to call a Vodafone operator: hotline numbers

Management of tariff plan, services, bonuses is available to Vodafone subscribers using USSD commands, SMS and the My Vodafone mobile application. However, sometimes a person may need help in resolving a particular issue that he cannot deal with without consulting a specialist.

In this case, you can call the help center and ask for qualified assistance. How to do this and what you need to know about it is further in the article.

How to call Vodafone operator.

Getting through to the Vodafone operator (formerly MTS - Ukraine) is not a pleasant task, requiring considerable patience. The first thing you may have to deal with is connection interruptions, interruption of the answering machine sound, and the connection often does not happen the first time. It is clear that when tariffs change, on holidays the number of calls increases, but the number of employees remains at the same level, but on other days it is quite problematic to hear the long-awaited live voice, so let’s try to solve this problem.

How to call Vodafone operator from your home phone for free.

1. Dial 0-800-400-111 (free call).
2. Select the language: 1 - Ukrainian, 2 - Russian, 3 - English (when you dial again, the language you initially selected will be turned on).
3. After turning on answering machines, you can immediately press the button 0.
4. We listen to long beeps, wait for the connection, unlike a call to a short number, the connection time is limited and most likely, after 30 seconds you will be asked to call back later.

Vodafone service numbers.

USSD requests for Vodafone (MTS - Ukraine) prepaid subscribers.

*100* voucher code # - replenish your account using a voucher *101# - service validity period, tariff model, check account status, *101*10# - check for bonuses. *101*4# or *101*04# — check the availability of free minutes.

*104* phone number # - request *111* phone number # - outgoing call in roaming

*120# — Service management.

*131# or 3011 — Anti-identifier (send an empty SMS to the number) 0.55 UAH/day for September 2021. *132# or 3012 — Disable caller ID

*150* phone number * amount # - top up another subscriber's account *161# - Determine your number.

*777# — Find out the number of bonuses. 5010 — Sending SMS to receive borrowed money — 20 UAH, cost — 4 UAH.

Data published as of February 2021.

Vodafone Ukraine Help Desk – Free Hotline for customers 0800 and Vodafone Help Desk in Ukraine

The hotline of the Vodafone operator in Ukraine operates for subscribers around the clock and free of charge.

How to call Vodafone?

If you are calling from a mobile phone connected to the network of the Vodafone Ukraine operator, simply dial the short, free, 24-hour help desk number to connect to the Vodafone technical support operator.

To call the Vodafone operator from another operator’s phone (Kyivstar, Life and Intertelecom) or a landline phone , for free communication with the operator, use the phone number 0 800 400 111.

To obtain personal information under a personal subscription agreement and manage services and tariffs, the support service operator may need the subscriber’s passport data and other information for secure identification.

Calling an operator from a mobile phone

Each Vodafone subscriber, while on the territory of Ukraine, can call the operator’s help center from a mobile phone at 111.

You will be greeted by a voice menu, in which, for convenience and quick navigation, there will be several main sections to choose from:

• 1 – complete information about your number and tariff plan;
• 2 – affordable tariffs and roaming;
• 3 – mobile Internet services;
• 4 – information about new promotions;
• 5 – general questions;
• 0 – connection with an operator (a living person, not a robot).

Each number corresponds to a phone button, by clicking on which you can get to the desired section.

In order not to listen to all the sections and their numbering, rewind the menu to the very end by double pressing the 0 (zero) button.

In the same voice menu you can change the language. By default, they will speak to you in Ukrainian, however, by pressing # , you will be offered a choice of Russian and English. By selecting one of them, in the future, when you contact the Vodafone help center, the default language will be the language you selected. This is convenient and makes communication more comfortable for the client in the first place.

Helpline number for calls from abroad and Russia

All calls to the 24-hour support center number +380 50 0400111 from Vodafone international roaming are free. When calling from another telecom operator or local landline (including Russian numbers), calls are paid according to the tariffs of your operator or provider.

To provide personal services (tariff change, service management, promised payment, etc.), the hotline employee may need the client’s personal data specified when connecting to the Vodafone Ukraine operator.

Calling an operator from abroad

While abroad, questions may also arise regarding communications or services. In this case, you can call +380500400111.

To communicate, it is not necessary to call from a Vodafone SIM card; you can also use the numbers of other, Ukrainian or foreign, cellular operators.

When calling from a number other than Vodafone, charging will be made according to the tariffs of the operator from whose number you are calling.

Please note that the help center operator will be forced to check your personal data and ask several questions to verify your identity.

Vodafone online customer support

The operator accepts complaints, suggestions and requests from customers through the feedback form on the operator’s official website. The online consultant will try to resolve any of your questions as quickly as possible. Write to us.

Vodafone is in touch with subscribers on the most popular social networks in Ukraine. Join the Vodafone Facebook group and stay up to date with all the operator's news. You can also ask any service question via a “private message” to the group administrator.

The official Twitter highlights the most interesting news and special offers of the Ukrainian mobile operator in a short line. Subscribe, it will be interesting!

Vodafone tourist SIM card. Tariffs 2021

Every time before traveling, one of the most important steps is choosing a mobile operator for a trip to Europe or, for example, to Turkey or the USA.

Tourists visiting European countries sometimes buy local SIM cards to save on internet costs. This becomes unprofitable if during a trip a person plans to visit several countries, on whose territory different tariffs apply.

Thanks to new tariffs from Vodafone in 2021, those who travel with their family or take a laptop with them will be able to distribute the Internet to several devices. The SIM card does not require special settings, everything happens automatically. The user can only indicate that he is in roaming.

To select and activate the most suitable tariff for you, you need a plastic SIM card from the Vodafone operator, which can be purchased with free delivery throughout Russia. To order a tourist SIM card, you must contact My Vodafone specialists by going to the website https://myvodafone.ru/ or personally contact the tourist SIM card sales office.

All operator tariffs provide:

1. distributing Internet traffic to other devices;
2. updating service packages at any time;
3. setting and changing tariffs at any time;
4. automatic receipt and configuration of all parameters for the operation of the SIM card;
5. free technical support.

After receiving a tourist SIM card, activation occurs automatically after payment is made. You can also top up your account on the My Vodafone website or on the official website of the Vodafone operator.

Vodafone tourist SIM card, used for travel only in countries included in the tariff coverage area: Austria, Azores, Aland Islands, Belgium, Bulgaria, Vatican City, Great Britain, Hungary, Virgin Islands (USA), Guyana, Guadeloupe , Germany, Guernsey, Gibraltar, Greece, Guam, Denmark, Jersey, Ireland, Iceland, Spain, Italy, Cyprus, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Mayotte, Malta, Martinique, Monaco, Netherlands, Norway, Island Maine, Poland, Portugal, Reunion, Romania, San Marino, Saint Martin, Slovakia, Slovenia, USA, Turkey, Finland, France, French Guiana, Croatia, Czech Republic, Sweden, Switzerland, Estonia.

TOURIST RATES VODAFONE: PREPAGO

Regions and cities in which Vodafone operates

Vodafone UA customer support service at 0800 400 111 operates in the following cities of Ukraine

Ukraine , Kropyvnytskyi, Kremenchug, Ternopil, Lutsk, Bila Tserkva, Kramatorsk, Melitopol, Uzhgorod, Nikopol, Berdyansk, Slavyansk, Pavlograd, Severodonetsk, Brovary and Kamenets-Podolsky and many others.

The contact details, telephone numbers and addresses of the Vodafone operator (until May 27, 2021 “ MTS Ukraine ”) are subject to change. Information about any changes is available to customers around the clock by calling the hotline (mobile operator help desk) 0800 400 111 or on the official website https://www.vodafone.ua. Data is as of August 2021.

Free calls to Vodafone are guaranteed to the short number 111 (on-network call) and 0800 400 111 for all other phones (including other mobile operators Kyivstar, Lifecell and Intertelecom).

In order to monitor the quality of work of hotline operators, we record all conversations with clients.

• How to call Vodafone (MTS) Ukraine operator
• Call the operator Vodafone (MTS) Ukraine: all available methods
• How to call Vodafone operator

How to Call Vodafone Ukraine Operator from Russia

Support

Ukraine , Kropyvnytskyi, Kremenchug, Ternopil, Lutsk, Bila Tserkva, Kramatorsk, Melitopol, Uzhgorod, Nikopol, Berdyansk, Slavyansk, Pavlograd, Severodonetsk, Brovary and Kamenets-Podolsky and many others. To obtain personal information under a personal subscription agreement and manage services and tariffs, the support service operator may need the subscriber’s passport data and other information for secure identification.

All calls to the 24-hour support center number +380 50 0400111 from Vodafone international roaming are free. When calling from another telecom operator or local landline (including Russian numbers), calls are paid according to the tariffs of your operator or provider.

How to call Vodafone (MTS) Ukraine operator

An equally important question is how to call the Vodafone (Ukraine) operator from abroad. If your phone is roaming, just dial the number 555 from your cell phone. Tariffing starts from the twentieth second of the call and is 47 kopecks including VAT, excluding contributions to the pension fund. To reach a Vodafone call center employee from a mobile phone with a Vodafone tariff package, follow this procedure:

1. Dial the sequence of numbers - 111.
2. Then we listen to the answering machine read out the sections and select the desired item by pressing the corresponding button on the phone.
3. If we want to contact and talk to a live call center employee, while the answering machine is listing the menu sections, wait a few seconds and press the number 0.
4. Now we select the topic on which we want to communicate with a customer center employee, and again press the appropriate button. Since all calls are made free of charge, you will have to wait a long time to contact a customer service center employee.

How to call Vodafone operator

*100* voucher code # - replenish your account using a voucher *101# - service validity period, tariff model, check account status, *101*10# - check for bonuses. *101*4# or *101*04# — check the availability of free minutes. Getting through to the Vodafone operator (formerly MTS - Ukraine) is not a pleasant task, requiring considerable patience. The first thing you may have to deal with is connection interruptions, interruption of the answering machine sound, and the connection often does not happen the first time. It is clear that when tariffs change, on holidays the number of calls increases, but the number of employees remains at the same level, but on other days it is quite problematic to hear the long-awaited live voice, so let’s try to solve this problem.

*131# or 3011 — Anti-identifier (send an empty SMS to the number) 0.55 UAH/day for September 2021. *132# or 3012 — Disable caller ID

How to Call Vodafone Ukraine Operator from Russia

You can also contact a Vodafone specialist online using the feedback form at the link vodafone.ua/uk/support/message. In the “Write to us” , the following data is indicated in order: To get advice over the phone while roaming, you need to call +38 (free). Also, from abroad, you can contact the operator through the Online Service service on the official Vodafone website at the link: vodafone.ua.

In some situations, a Vodafone subscriber needs an urgent connection with a support operator to solve an urgent problem.
helps to quickly establish contact with a specialist. 555 from your mobile phone .
The service will be instantly activated by establishing a telephone connection with the operator. How to call the Vodafone (MTS) operator: methods, procedures, tips

To connect to an operator without a queue, you need to dial 555 and then press the call button. As soon as the connection with the operator occurs, 10 hryvnia will be debited from the caller’s account, regardless of the duration of the conversation. Therefore, when describing your problem, you should not rush, it is better to explain in detail and wait for your question to be resolved. If necessary, you can call again, since the number of calls is not limited. But if consultation with call center professionals is really required, you can always find the best way to communicate. And it doesn’t matter: You can call the support number for calls from Russia and abroad +380500400111 not only from MTS international roaming, but also from a number belonging to any Ukrainian or international operator. Remember the combination that you need to dial from the number of another operator or from a landline telephone device: 0800400111. The procedure is simple:

Often, subscribers contact the operator in a state of increased nervous tension. But when talking with a consultant, you should pull yourself together and speak in a calm tone without using profanity. Please remember that all conversations are recorded to protect the interests of users and improve the quality of service.

Read about Russian-Ukrainian relations:

• When Transfers to Ukraine from Russia were Banned
• How to Fill in a Parcel from Russia to Ukraine
• How can you get to Ukraine if you are from Russia?
• Is it safe to travel to Ukraine from Russia?
• Can a Ukrainian Citizen Be Deported from Russia If There Is a Child?

Attention!

Due to recent changes in legislation, the legal information in this article may be out of date! Our lawyer can advise you free of charge - write your question in the form below.

Fast connection without waiting

There is a significant disadvantage with the method of communication with the operator described above - the waiting time. The center employee can pick up the phone either after a couple of seconds or after a few minutes, or even “make” you wait for 10-15 minutes.

However, for those who value their time and don’t like to wait long, Vodafone has a special one. You can use it by calling 555 from your mobile phone. When connecting to an operator, the cost of the service in the amount of 10 UAH will be debited from your account.

Let us clarify that you can call at any time of the day and talk for an unlimited amount of time.