What to do if the Modem does not see the Tele2 SIM card

Many users, due to convenience and low price, purchase one or another mobile communications or Internet package from ]Tele2[/anchor]. But from time to time, anyone has to deal with the fact that Tele2 does not work: problems with communication begin, poor reception or the Internet does not work well. In some places it turns out that there is no network at all - especially if Tele2’s coverage area does not extend to a particular region. Problems with the Internet can also be intermittent: it may appear and disappear.

Of course, if failures occur frequently, and poor communication with Tele2 becomes a constant nuisance, you should find out what is happening, why there is no connection, and whether there are problems with the network. Or maybe the gadget or Tele2 SIM card has failed? There may be several reasons. Not all of them are fatal, and it often happens that many of them can be easily eliminated on their own, after carrying out certain simple actions.

No SIM card or SIM card is invalid Tele2 Modem

It’s a strange reason, it’s rare, but it still happens. For example, the modem did not connect after the installation program appeared on the PC. Therefore, if the TELE2 modem does not work, it means that the computer does not see it. To do this, you need to go to the “device manager”, find it in the search bar of the “Start” menu and see if it is in the list. If there is no modem, this may mean the following:

Re: Setting up Tele2 (read more...)

Device hardware version: v2 Firmware version: 3.16.9 Build 150116 Rel.40997n Your country: Russia Provider name: tele2 Connection type: usb Tariff speed: 150 Mbit Connection from PC via wifi or cable? : cable I bring to your attention instructions for connecting to the tele2 provider, new for Moscow, via their ZTE MF832D modem.

Diagnostics of a 3G modem from TELE2

If you know even a little about computers, you can try to diagnose your device with Windows. Find the equipment through the “Device Manager” by pressing “Wind + R”, enter “devmgmt.msc”, and enter the parameters with the “OK” button, where open the “Modems” item.

If the gadget is not in the list, you need to remove the device and reinsert it into the port. If there is a flashing indicator, all is not lost. You just need to reinstall the drivers. If the modem is not lit and is marked with a triangle icon, it means that the driver version does not match the operating system. For example, programs are designed for 32 bits, but the computer has a 64-bit version.
If the modem is in the list, right-click to open the menu “Properties”, “Diagnostics”, “Poll the modem”. As a result, text should appear in the form of a list of specific indications. If it is not there, then the problem is with the modem due to drivers or incompatibility with other devices.
In the “Properties” window, open the “Advanced communication parameters” tab. The initialization string must be empty or correct for the TELE2 provider.
If polling the modem diagnoses the device, you should check the network connection settings. Select the Wind + R keys and enter “ncpa.cpl” and “ok” in the window that appears (for Windows7, open “Network Center” and “Adapter Properties”). Then, find the desired device and right-click to select “Properties”, “General”, where there should be a checkmark for the desired connection. In the “Network” tab there should be a “TCP/IP” protocol, select it and click “Properties” (the connection is connected automatically). If everything is correct, the Internet should appear.

As a result, all of the above actions should help. But there is a possibility that the problem cannot be solved without technical support from a specialist. In this case, there are two options: you can call a technician or contact the TELE2 service (611).

The router does not see the Tele2 SIM card

The specific inserted SIM card is not detected.
One card does not work, but with the other, from the same operator, everything is fine.
In general, no SIM card works; a message appears about its absence.

Possible reasons why the modem does not see the SIM card

The router does not see the Tele2 SIM card

It is not connected or not fully connected.
Drivers do not work correctly or are not installed at all.
The USB connector does not work.
No network connection.
It's faulty.

When the TELE2 SIM card does not work, the gadget stops detecting it, so there is no connection. In this case, you must do the following:

What is a modem

Before understanding the causes of the malfunction, you need to understand how this gadget works. This is a small device for communication with the ISP (Internet service provider), which converts the analog signal to digital. Equipment with a cable connection has the most stable connection. Mobile modems do not have good communication quality, although their popularity is growing every year, since they are quite affordable in terms of money and are capable of providing Internet in places where other types of communication are impossible.

Reasons for the appearance of the message SIM card is invalid

To do this, you need to insert any SIM card into your iPhone. Then press the lock button. The phone screen will go dark. Then press the lock button again. The phone screen will light up and the “i” button will appear in the lower right corner of the screen. You need to press it and information about the phone will appear. We are interested in the ICCID (20 digits). There is a way to determine whether the chip is soldered in or not.

If you bought a used iPhone and after resetting the content, updating IOS, changing the SIM card, the message “SIM card is invalid” appeared, then this information will be very useful for you (the article was written for people).
We also recommend that everyone who is planning to order rsim/gevey for iPhone unlocking read it. This must be clarified before purchasing a Gevey AIO and R-sim chip, since if you have a soldered chip and you insert a new one into the tray, the phone will not work. The two chips will conflict with each other.
It will write “no SIM card”, or the SIM card is invalid in the upper left corner, SIM card error, or simply not activated. Many craftsmen “heard this” and began to SOLDER THESE CHIPS into the phone. In order to pass off a locked phone as an unlocked one. They took cheap phones with “complex” operators (which cannot be unlocked officially or expensively), made them “like Neverlock” and sold them. After receiving a new SIM card, it will start working with your usual phone number for a maximum of fifteen minutes.

Tariffs and services for USB modem

For equipment such as USB modems and routers, Tele2 offers a certain range of services and a special tariff plan, which is called “Internet for Devices”.

A special feature of this tariff plan is the absence of subscription fees and service packages. The cost of calls and SMS, according to its terms, is quite high, but that’s why it is assumed that the subscriber will not make calls from this SIM card. We advise you to read the article on how to enable modem mode on Tele2.

You can connect to one of the Tele2 Internet services to the “Internet for Devices” tariff plan. Each includes a traffic package of varying volume and cost.

50 GB - 999 rubles. Connect - *155*701#, disconnect - *155*700#, check the remaining traffic - *155*70#. Unused Internet traffic is carried over to the next month, unlimited Internet from midnight to 6 am, valid when traveling around Russia.

20 GB - 699 rubles. Connect - *155*691#, disconnect - *155*690#, check the remaining traffic - *155*69#. Unused Internet traffic is carried over to the next month, unlimited Internet from midnight to 6 am, valid when traveling around Russia.

15 GB — 499 rubles “Internet to tablet.” Connect - *155*671#, disconnect - *155*670#, check the remaining traffic - *155*67#. Unlimited social networks, free traffic in the Tele2 TV application, free navigation, free viewing of TV and movies, unused Internet traffic is carried over to the next month, valid when traveling around Russia.

7 GB - 299 rubles. Connect - *155*681#, disconnect - *155*680#, check the remaining traffic - *155*68#. Unused Internet traffic is carried over to the next month and is valid when traveling around Russia.

Tele2 SIM card does not work

The reason why the phone stopped seeing the Tele2 SIM card, or does not see the network, may be trivial. Just check to see if you have airplane mode turned on. However, what should you do if everything is fine with this item, and the problem is not with the SIM card, but your Android or iPhone phone does not see the Tele2 SIM card? Check if it is installed correctly. Tele2 SIM card does not work

How to change a SIM card

It’s quite easy to check this if you have a second phone or an additional SIM card at hand. You just need to install your card in another device, or another SIM in your phone, to understand what has become a problem.

By the way, if the problem arose during a trip to another region, then this is also not a problem. You can replace a faulty SIM card at any operator’s office.

There is absolutely no difference which phone the subscriber is using - iPhone, Android, or a simple dialer, when the gadget does not see the Tele2 SIM card installed in it, but why this happened and the phone does not read the SIM may be due to various problems. And the main thing, in this case, is to determine what the problem is with the SIM card or the device itself.

Tele2 connection problems

The lack of a mobile network signal may be caused by a lack of operator equipment in a particular location. Even if someone next to you is calmly talking on a cell phone, he may be serviced by another company whose base station is closer to this place. If Tele2 does not receive network reception, first of all go out into an open place or go to a window.

If the problem is not solved by simply moving or the network is not found where there used to be a stable signal, there are other reasons for the problem. They can be divided into two large groups - malfunctions of the phone or on the operator’s side. Malfunctions in the operation of a mobile device occur due to:

physical damage - the device was dropped or wet;
Reset access settings.

If you suspect hardware problems on your side:

First, reboot your phone - turn it off and on completely.
If you could damage the device, insert the SIM card into another device. If it does not see the network, problems have arisen on the operator’s side.
If you haven't dropped your smartphone, sometimes it's still useful to remove and reinsert the SIM card (after turning off the mobile device).
Check your network settings, especially if you changed them before the problem occurred. Please note whether the correct operator is selected as the access point.

When everything is fine with the device, but it still does not pick up the network, problems have arisen with the communication service provider. Why this happens:

equipment breakdown;
scheduled maintenance.

Of course, it is not very important for subscribers why the connection does not work - they need to get a quality service for their money. You can find out when the equipment will be connected through the main official channels:

Call the hotline at 611.
Go to the company website - major breakdowns or long-term outages due to equipment installation are reported in the News section of your region.
If you do not find any notifications on the site, send a question through a special feedback form or through your Personal Account.
Visit the company office.

We will explain how else you can contact Tele2 technical support in the next article at the link.

Connection and setup

Setting up the Tele2 4G modem is not difficult, the system will do 90% of the work itself.

How to connect a Tele2 4G modem? Just insert the device into a free USB port, after installing the SIM card. In the case of a laptop, you can do this directly; if we are talking about a computer, it is better to use a USB adapter - it’s more convenient.

Here's how to set up a Tele2 4G modem:

After the device is connected, the system will automatically detect the connected device
If you open the Computer folder, you will see that a new disk has appeared there
The software and drivers will be installed automatically. If this does not happen and the Tele2 4G modem does not work, open the “Computer” folder, find the USB modem disk, right-click on it and select “Open”
Select the file called Autorun.exe. By clicking on it, you will launch the driver and bundled software installer.
Next you will need to confirm the terms of the license agreement
Wait for the installation process to complete and click "Finish"
A software shortcut will appear on your “Desktop”, with which you will subsequently connect and disconnect data transfer, send SMS and USSD requests.

Network settings

“Win” + “R” – “OK”;
In network devices, there must be a modem, right-click on it and go to “Properties”;

Go to protocol 4 and check the boxes as in the picture above, and then click “OK”.
If this does not help, then go back again and check the bottom box as “Use the following DNS server addresses.” And then just below enter: 8.8.8.8
8.8.4.4

These are Google servers, they must work stably.

What to do if nothing helps

First of all, you need to understand how the problem appeared. You may have previously installed some program that is interfering with the operation of the modem. This is especially true for software that works with networks. They can change connection settings. It is also possible that there is malware or viruses on your PC. Update the databases on your antivirus program and scan the entire machine.

Go to “Startup” – “Win” + “R” – “msconfig”. There may be a lot of garbage in startup, look carefully and, like a real detective, remove suspicious programs. This is especially true for software that does not have a clear name in the “Manufacturer” line.

Most common reasons

Almost every mobile user has encountered a similar problem. There can be a significant number of reasons why the connection speed via the Tele2 Internet drops or its complete absence. Let's look at the most common situations and quick ways to resolve them:

Bad connection. The subscriber is outside the network coverage or the signal is too weak. Check the display on the device screen; if there are no bars or there are few of them, find the area that is within the coverage area of the Tele2 operator base stations. In basements, reception is difficult to implement. The user will not only be able to access the network, but it is unlikely that he will be able to make a call. Once at the scene, reboot the system.
Check the functionality of the SIM card. If the connection is incorrect or the SIM contact pad is broken, the corresponding inscription will light up on the screen. A common cause is a card that is incorrectly cut to fit the slot.
On some tariff plans, when the installed traffic is completely consumed, the connection speed drops to a certain limit. Check the amount of residue periodically. Remember the short request - *155*0#. *107# — information about the contract. If you have not calculated the monthly limit, activate additional gigabyte packages.
If the balance is zero or negative, access to the Internet is blocked. Control the balance of your mobile account in your personal account on the company’s official resource or by using the USSD command - *105#. Don’t forget to replenish it on time and there will be no more breaks.
The smartphone is not configured to transfer data. To access the network space, you first need to create an access point. This is done automatically or manually. The necessary tools and settings are downloaded from the operator’s official website. Next, in the article we will look at the process of setting up a connection.
Errors in browsers or other applications, large cache size. The device's memory card is overloaded. Clear the space.
When surfing web pages, it is easy to pick up a dangerous virus that blocks the operation of terminal programs. Scan your system with an antivirus and reboot your phone.
After a fall or a strong blow to the case, the integrity of the antenna module could be damaged. To check, you will need to disassemble the equipment. It is better to use the services of professionals and take it to a repair center.
Technical work is being carried out on the line. Call 611 and find out.
For dual-SIM smartphones, one of the slots supports only the low-speed GPRS broadcast format. Try moving the SIM card to a different slot.
Find out on the website or at any sales office; perhaps the LTE standard is not available in your locality.