- Anything that is somehow related to the theft of a phone or sim. Not only will the card be blocked, but they will also suggest a further course of action.
- Technical problems, crashes, etc. Much can be solved quite quickly if you clearly describe the problem and follow the voice instructions.
- Theft of data, suspicions that someone else might have found out the password for your personal account, etc. Everything is decided on an individual basis.
- Connecting and disconnecting new services, tariffs, transitions from one plan to another, etc.
- Any other issues related to mobile communications.
When calling, some subscribers are afraid that they will have to wait a long time.
Indeed, there are days when the contact center is overloaded with requests. But in general, this is a multi-channel communication line on which a huge number of specialists work. And they try to solve all problems as quickly as possible. The easiest way is to call a short number
0890
The connection, like the conversation itself, is free. You can contact us, as mentioned above, at any time of the day. There are other ways to contact the operator. But this particular one is the simplest, if only because the number is easy to remember. For communication there is also:
8800
Like the others, it is free.
A little secret for those who want to quickly contact an operator: do not wait until they switch you. Immediately after the robot is activated, voice commands will appear, start entering first 2 and then 0 . Moreover, you still have time to wait.
There is a separate support phone number for corporate clients
8
And a short version
Free short number for MTS TV subscribers
Calling the support service is considered one of the most common ways to provide feedback to an operator. The MTS hotline is always busy with calls from subscribers, since a large number of consumers use the company’s services. The waiting time for a response from service specialists averages from 1 to 5 minutes. If there is a data transmission failure that affects the signal to many users, the line is doubly overloaded, and the waiting time can increase from 30 to 60 minutes.
Calling the MTS help desk from other mobile operators
Are you a user of MegaFon, Beeline and other cellular companies, but need to call MTS technical support? Then dial 8-800-250-0890 .
Unlike the short version, it accepts calls from numbers of any telecom operators, as well as from landline phones. The service is free.
Unified toll-free hotline number for MTS subscribers
Before making a call to support, it is recommended to try to solve the problem yourself. If you have problems with your home TV, you should:
- reboot the console;
- check the cable (if we are talking about cable TV) for damage;
- on digital TV you need to check the connector.
If the check did not produce results and the television still does not work, you need to find a subscription agreement and dial 8-800-250-0890 from your phone. It does not matter from which operator the call will be made. All calls are free.
Interaction with the support service takes place in the following order:
- the subscriber’s call is answered by an answering machine, telling you which numbers to press to get to the required section, usually “1” or “0” - to connect to an operator or you just need to stay on the line and wait for an answer;
- after answering, the caller needs to provide his details to the operator and the address of the service;
- describe the problems that occurred (problem code, if it is displayed on the screen, what measures were taken to independently eliminate the violations, etc.).
The operator will listen to all the information and offer to either check the functionality of the equipment again, or leave a request to call a technician to your home.
MTS "Home Internet" hotline
MTS, in addition to providing subscribers with cellular communications, provides services for connecting to digital television and networks and providing home Internet connections. The MTS Home Internet hotline was created to provide prompt assistance to subscribers when network connection problems arise. The service operates 24 hours a day.
Technical support hotline
If you encounter problems with the functioning of digital television or home Internet from the MTS provider, it is advisable to use the help of the support service. Required procedure:
- Dial technical support phone number. When making a call from the MTS network, it is enough to use the short number 0890 , otherwise you will have to call 8-800-250-0890 . Calls to both numbers are free.
- Wait for the answer from the automatic voice informant. Listen carefully to the proposed options for interacting with the system.
- To visit the digital television technical support section, press the number 1.
- Next, the user selects one of the options for continuing communication by clicking the appropriate number. 0 – ask a question to the automatic informant, 1 – communicate with a technical specialist of the MTS Internet operator, 2 – receive reference information about the balance and restore access to your personal account, 3 – activate the service of connecting to television or the Internet.
Important. When none of the options proposed by the autoinformer suits the user, you can order a call back from a representative of the provider. To do this, just call the operator number 0890 , listen to the information to the end, press the number 2 , then 0 . A company representative will contact the subscriber within half an hour
I couldn’t reach the hotline, what should I do?
It was not possible to reach the support service, and you need to restore your network connection urgently (for example, you need to make a purchase through an online store), you can choose one of the alternative methods to solve the problem:
- Open the subscriber’s personal account on the MTS portal from a mobile device and try to solve your problem through it.
- Visit the nearest authorized communication store of the MTS provider, explain the essence of the problem to the company representative. When applying, you must have a document to confirm your identity.
Clarification. The second option is preferable, as practice shows, the problem is solved much faster by directly contacting the MTS provider's communication center.
Conclusion
If there is a problem with your home Internet from MTS, you can easily solve it by calling the short number 0890 or calling 8-800-250-0890 . Even if you couldn’t get through to the hotline, you can solve the problem by contacting directly the company representative at your place of residence.
Toll-free support number for the MTS group of companies
You can quickly and free of charge contact a company consultant using a single number by dialing from your mobile phone:
- 0890 – universal number for subscribers;
- 8 800 250 0890 – allows you to make a call from other operators or landline phones.
Users do not have to worry about additional costs, since there are no charges when calling the specified numbers. This is convenient in cases where urgent operator consultation is required, but the phone does not have enough funds to make calls.
How to contact from another network?
Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).
The way out of the situation is very simple - dial 8-800-250-0890 from your mobile phone and press the call button. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “Technical Support”, after which you will be redirected to the operator.
Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for calling the specified number; withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.
Currently looking for technical support: Our offices - Technical support - Beeline Ulyanovsk
Technical support for corporate clients
Legal entities and individual entrepreneurs acting as corporate clients of the company can receive qualified assistance by using a separate official website or by calling the multi-channel number 8-800-250-0990 (or from a cell phone 0990).
Corporate clients who have entered into a service agreement with MTS have the right to count on privileged assistance from the company. All incoming calls and letters are processed as quickly as possible and responses are received as quickly as possible.
How to connect to MTS help desk from mobile
You can dial 8-800-250-0890 from your cell number. Calls to it, like the previous option, are free of charge and are available in any region of Russia. However, if you are outside of intranet roaming, it is better to use the short version 0890 to avoid misunderstandings.
Are you going on a long trip around the country or planning a vacation abroad?
Write down the number +7-495-766-0166 , which works in international and national roaming.
MTS subscribers can call it for free, but users of other mobile operators will be forced to pay a certain amount. The exception is guests from Belarus and Ukraine who use MTS services and their phone recognizes the network of the neighboring country. In this case, you can safely dial 0890 and not be afraid of being charged a subscription fee.
Where to write if MTS TV or Internet does not work
Alternative ways to contact the operator are:
- contact through the official website of the company;
- use of your personal account;
- through a group on social networks (Facebook, VKontakte or Odnoklassniki).
Website support
When applying through the official MTS website, you must go to the operator’s offsite. The service has a user-friendly interface that is easy to use. The user can immediately select the desired region and continue working. Different categories of services are presented for study, from mobile communications to home TV and the Internet.
You can also use the feedback form. On the page you should select a topic from the following:
- Ask a Question.
- Complain.
- Report fraud.
- To express gratitude.
And then fill out your personal information and form a question.
All materials presented on the site are current at the time of publication. Here the client will be able to obtain the necessary information from the original source, with detailed instructions on disabling, setting up services and receiving assistance.
Personal Area
On the site you can register in your personal account or log in instantly if authorization was made earlier. The login is the phone number; the user creates the password himself and subsequently uses it to enter the account. The service allows you not only to obtain information, but also to connect/disconnect services, top up your account, and learn about new services and current promotions.
Mobile app
For active mobile phone users, the “My MTS” application is available for Android and iOS, which can be downloaded to the device and, if necessary, quickly obtain the necessary information.
The application has a “Feedback” function, where you can leave an electronic request online. To fully use the services, you must have an Internet connection.
The MTS operator tries to make the use of the services it provides comfortable and uninterrupted for users. If problems or questions arise regarding the quality of service delivery, customers can contact the operator in real time and receive qualified support.
OJSC Mobile TeleSystems (MTS) is a leading telecommunications operator in Russia and the CIS countries. Together with its subsidiaries, the company serves more than 100 million subscribers. The MTS support hotline is very popular. Using this technical support reference phone number, you can find out how to register and log into your MTS personal account by phone number and MTS Internet assistant, send SMS to MTS, how to find out your number, balance and Internet tariff, call details, how to enter the MTS online store and etc. The population of all regions of Russia, as well as Armenia, Belarus, Ukraine, Uzbekistan, Turkmenistan, where MTS and its subsidiaries have licenses to provide services in the GSM standard, is more than 230 million people. Since June 2000, MTS shares have been listed on the New York Stock Exchange under the symbol MBT. In 2011, for the fourth year in a row, the MTS brand was recognized as the most valuable Russian brand among the hundred leading global brands according to the BRANDZ™ rating published by the Financial Times and the international research agency Millward Brown.
Official website: www.mts.ru.
Help desk phone number , MTS support service :
Login to your MTS Personal Account (by phone number) and MTS Internet Assistant : Mobile communications: Internet banking: Home Internet and TV:
Despite the established fact, MTS is a mobile network operator providing cellular communications and Internet services. Activities are also related to the transmission of mobile, television broadcasting, transmission of cable, digital and satellite television. The company is a leader in the telecommunications services market in Russia and many CIS countries.
Wide coverage of the organization's services requires prompt, clear and well-organized support services. A hot channel for communication has been established. Let's find out how the MTS hotline works, what other ways are there to contact support?
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How to write to MTS support service?
How to write to MTS support service? Couldn't get through to the hot help channel, use the electronic form. Specialist. The section in which you can make an appeal is available from the website or mobile application. Ask a question, leave a review, complaint, express gratitude, wish, etc. Customer support is ready to answer and advise.
Company-specific surveys can be submitted via email by sending a message to Employees will endeavor to provide a response within 10 minutes.
Social networks have been used as alternative means of communication for several years now. In them, clients can find out important questions about the company’s activities and solve problems that have arisen with the service. Information about news and promotions is regularly published.
At the moment, the company actively supports groups on social media. networks Odnoklassniki, VKontakte, Facebook. Ask questions, administrators will try to answer within 5-10 minutes.
To receive useful information, news, information about promotions, offers, it would be a good idea to subscribe to the block on Twitter.
Contacting in electronic form is not always convenient and prompt, but when the client was unable to reach the operator, nothing else is possible other than such communication. During busy hours for operators, the hotline cannot always cope with the flow of calls. Therefore, in order not to wait for 10-20 minutes, we recommend submitting electronic requests.
What is the MTS hotline phone number?
The MTS customer support telephone number is necessary for prompt, immediate resolution of questions and problems that arise with customers. An important clarification: you can use the hotline services free of charge in the Russian Federation, and when calling from abroad.
The toll-free technical support number is available throughout the country - 8 800 250 0890. Owners of mobile and landline phones can contact the operator at this number.
Customers can call from mobile phones to a short phone number - 0890, also free of charge.
How to call MTS to the account of company stores, MTS bank, television, Internet? A separate hotline has been created for this purpose. Calls are accepted at 8 800 250 8250. Calls to this number are free from landline and mobile phones.
The hotline in the Moscow region can be reached at the number - +7 (495) 766 0166. This number is available only for the Moscow region, created to relieve the load on the main hotline. You can call this hotline from abroad.
How to call from a corporation?
We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone.
Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.” So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.
- Dial 0890 on your mobile keypad and call. If the system does not answer: dial 08460, then also press the call key. If everything is done correctly, you will be taken to the command menu.
- After listening to all the commands, press the key (by default) - this will allow you to go to the next “branch”, which will lead us to that same “live” operator.
- After listening to the menu command options to which you were successfully redirected, press key 2 (by default it is called “Technical Support”).
- Now all that remains is to wait your turn, then explain the problem to the operator in detail and listen to possible solutions.
As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.
Now they are looking for technical support: How to call a Beeline operator
If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.
Please note that this can again only be done within the Russian Federation. The specified number is relevant exclusively for corporate clients, because they have a special status in relation to the operator. If corporate clients can contact MTS representatives both in the usual ways and using a single federal number, then only the first method is available for individual subscribers.
Contact technical support via the app
You can log into your Personal Account through the website or application. In both cases, the user receives ample opportunities:
- Cost control.
- Choice of tariffs.
- Connection of services.
- Remaining control.
- News.
- Stock.
- Addresses of MTS stores.
- Answers on questions.
The “Help” section contains the most frequently asked questions, as well as a tab where you can write to support yourself.
Technical support through the application is available to owners of smartphones based on Android and iOS.
How to write a complaint?
Complaints about MTS can be sent to regulatory authorities, for example, Rospotrebnadzor or others. The company's own technical support handles complaints independently and nullifies the complaints.
You can send a complaint to MTS via the Internet through your Personal Account via the website or application. Complaints are also accepted by e-mail, provided that the request is correctly drawn up. The form consists of several sections:
- FULL NAME.
- Address of the store, branch, etc.
- Contact details.
- Treatment category.
- The essence of the complaint.
You can also leave a complaint via the hotline; in this case, prepare the contract number with the company in advance, so you will have to provide personal data and so on.
Operating mode
The MTS hotline operates around the clock to monitor the quality of services and timely response to customers. The ability to call contact numbers is also available 24 hours a day.
The operating hours of the company's establishments can be clarified on the website, in the application in the "Addresses" section.
When using mobile communications, situations often arise when you need to call the operator to solve a particular problem. For example, someone is connected to paid services without their knowledge or permission, while others receive advertising messages. Today we will tell you how to dial an MTS operator.
One of the most common questions from our visitors is “how to call the MTS operator from a mobile phone.” Let's find out how we can reach a mobile operator directly. There are two numbers to contact the operator. One for MTS subscribers, and the other for communication from numbers of other mobile operators.
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Hotline phone number for MTS subscribers
The MTS hotline can solve almost any subscriber problem. Anyone with a mobile or landline phone can reach here. The hotline number is indicated on each connection kit - just take the SIM card packaging and twirl it in your hands. On one of the sides the help desk number will be indicated (not indicated on new SIM cards). By the way, all calls here are absolutely free .
One of the very first help desk numbers is 0890 . Remembering these numbers is not difficult, but if you have difficulty remembering, you should enter them in your phone book. Another place where the telephone number of the MTS subscriber service is indicated is the subscription agreement - that same piece of paper that everyone signs without looking. This is where you can find the help desk number.
Not so long ago, the MTS company introduced a universal number in a format familiar to many, dialed through the “eight” dial. It is a duplicate of the short number 0890. It is dialed like this - 8-800-250-0890 . By dialing this number, we get to the same help desk, which operates using the short number 0890. Calls from MTS phones to this number are completely free. When making a call, you need to be prepared to navigate through the branching voice menu - listen carefully to the voice assistant’s prompts and follow its instructions.
When calling the MTS hotline, you should understand that all consultants may be busy - this often happens during peak hours, when a huge number of subscribers are trying to reach the help desk. You need to be patient and wait for the operator to respond. If you don’t have the strength to endure and wait, try calling later - it often happens that after half an hour the waiting time for a response from specialists does not exceed one minute. IN
Are you in international roaming and are having problems with communication or tariffs? There is no point in contacting local telecom operators - they do not solve the problems of guest subscribers. You need to call the MTS hotline. But you can forget the numbers 0890 and 8-800-250-0890 that have become familiar - they are useless in roaming. If you are going on a long trip, write down the number in your phone book +7-495-766-0166.
Calls to it are completely free from anywhere in the world - call and ask the questions you need.
How to call the MTS operator directly
So, if you are an MTS subscriber, then to contact the operator you just need to call 0890 . The answering machine will answer you; to skip it, press first the number “1” and then the number “0”. Thus, we learned how to call MTS for free.
If you are a subscriber of another mobile operator, then in order to contact technical support, that is, the operator, you need to call the following number: 8800-250-08-90. Repeat the procedure from the instructions above and wait for the employee to respond. Please note that calls to this number are completely free.
How to call MTS technical support
When purchasing an MTS starter package, pay attention to the number indicated on the back cover. He is the contact for communication with the service center. The data is also specified in the personal contract.
The main MTS reference number is the short telephone number 0890. You can call it from any corner of the Russian Federation completely free of charge .
After connecting, you will have access to a voice menu, by listening to which you can find answers to your questions. If the information received is not enough, select “Connect with an operator” and wait for the consultant to answer on the line.
How to call a “live” MTS operator directly
No matter where you call the MTS help desk, calls from a mobile phone to the short number 0890 are absolutely free . They are carried out in intranet roaming. Technical support is available 24/7.
How to write to MTS technical support
If you are unable to reach a call center employee (by the way, this is not uncommon), then you can try contacting them through the application. To do this, download “My MTS”:
My MTS Price: Free
We go through the authorization procedure using a login and password (if you don’t have an account, register). Next in the menu, click on “More”, look for the “Support” item and go to it. There will be a “Chat with an operator” item - go to it and ask your question.
We hope that this information was enough to solve your problem. If this doesn't help, watch the video or leave a comment. We will try to help you!
